Posted_IT_RFP_QA_Mar_6_2014.xlsx
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- Attached to
- INL/A GLOBAL AVIATION INFORMATION TECHNOLOGY SERVICES Federal contract opportunity
- Solicitation number
- SAQMMA13R0393
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Responses to Questions March 7 2014
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Sheet1
| Section Number | Paragragh or Bullet Number | Page Number | Question | Answer |
| L.3.1 | Table L.3.1 | NA | Volume I, Executive Summary is limited to 8 pages. However, Section L.4.b requires a Master Table of Contents for Volumes I through VI. Please state that the Table of Contents will be excluded from the page count. | Master Table of Contents will not be excluded from the page count. |
| L.3.1 | Table L.3.1 | NA | The oral presentation (assuming it is Volume VI) is excluded from the Master Proposal Organization Table. Please incorporate the Oral Presentation into the Mater Table as Volume VI. | No Oral Presentation will be presented. |
| L.6 | PARA. 2 | NA | The requirement states that the prime and each subcontractor must submit a minimum of three past performance references. As this is a unique contract requirement and a HUBZone set-aside, this requirement may prove difficult, if not impossible to meet. Will the Government consider changing this requirement to “prime and each subcontractor may each submit a maximum of three past performance references”? Finally, this volume is limited to 7 pages. Will AQM consider expanding this page count to 15 to accommodate the past performance citations for more than one company? | The prime and each subcontractor must submit 3 past performances. |
| PWS 2.C.13 | A, B, AND C | 44-46 | The PWS states that a Safety Management, HAZMAT Environmental Compliance, and FOD Program are to be provided by the contractor. Based on other mentions of the safety program throughout the RFP, it appears that the IT Services contractor will be required to comply with the PSO approved safety program. Is it necessary to expend the cost and effort in developing a program that will require revision to complement and comply with an existing program? Or would it be more cost-effective to review the PSO contractor’s safety program and adopt the procedures and activities set forth in the master program? Additionally, the HAZMAT and FOD programs appear to be aligned with fueling and aviation operations and not applicable to the IT services contract. Please consider revising these sections to reflect the IT services responsibilities or removing them if they are not applicable. | Revised the verbage in section 2.C.13. and removed FOD requirments. |
| PWS 10.a | Last Sentence | 84 | The PWS Iraq Country Operations overview states that the “Contractor crewmembers will be provided GFP-issued weapons while performing flight duties.” Is this statement accurate? If so, what training and dispensation will be provided for armed IT personnel? | No training or weapons will be provided for IT personnel. |
| L.5.1, Factor 3 | A-Subfactor: Qualified and Experience Key Personnel Table | NA | Volume II, Section C, Factor 3: Key Personnel/Staffing Plan is limited to 15 pages; yet the instructions in Section L and the Evaluation Criteria in Section M require narrative, key personnel resumes, and letters of commitment for all 13 identified key positions. Will the Government consider excluding this section, in its entirety, from the page restrictions and place a page limitation on the resumes instead? | 15 Pages is the linit for the required 7 key personal not 13. There will be a correction made to sect. H.13 upon posting final RFP. |
| L.5.1 | The table in L.3.1 limits the Past Performance Volume to 7 pages. Based on the volume of information that the Government is requesting to determine a confidence rating (i.e., past performance references (9 bullet items of information) and Organization Structure Change History, can the page count be expanded at least 15 pages, or will the Government consider excluding the past performance narratives from the page count of this volume? | The govt has determine 10 pages will be the limit for Past Performance. | ||
| M.10 | Past performance | NA | It seems that the evaluation criteria for Volume III: Factor 3, Past Performance has been omitted. Will the Government please provide this criteria in the Final RFP? | Will be corrected/added to final RFP. |
| 2.C.2.d and 2.C.2.e | Performance Standards | 24 | Both performance standards say 96% hour. Is that 96% per hour or 96% are done within an hour? Please clarify. | Performance standard has been changed to 96% per hr |
| 2.C.2.i | Performance Standards | 25 | This Performance Standard Indicates “problems entered”. Should this state “resolution entered”? | Correction has been made. |
| 2.C.3.e and 2.C.3.f | Performance Standards | 27 | Does the 16 hour response requirement start after the request has been vetted for approval? Please clarify. | Users will still need to follow system access procedures which is approved by supervisor and has been attached to request ticket. Response time begins when IT receives completed system access form. |
| 2.C.3.g | Performance Standards | 28 | Doe the 80% inventory standard mean that the standard is 80% or more of the equipment is inventoried or that an 80% or greater accuracy of the inventory is achieved? Please clarify. | 2.C.3.g states maintain accurate inventory at 80% or >. |
2.C.3.h states 100% inventory will be conducted.
| 2.C.5.a | Performance Standards | 32 | There is not an “exceeds criteria” metric provided? Is this an oversight? | The verbage is correct. Either the requirment is met or fail. | ||
| 2.C.5.b | Performance Standards | 33 | The performance requirement states that the objective is failed, met, or exceeded within 24 hours, but the requirement stated in the “Related Information” column uses 48 hours as the performance criteria. Please clarify. | If minutes posted within a day then they exceed the requirement. If not, they either meet the 48 hrs or fail beyond the 48 hrs. | ||
| 3.C.2.a and 3.C.2.b | Performance Standards | 49 | The stated performance standard metrics don’t seem to tie to the Major Requirement and Related Information columns. Please clarify. | A simple database that matches all purchases against your inventory of on-line items and shelf spares will ensure you use what you purchase. The 1.1% to 5% level allows some room for error. | ||
| L.3.1 | Proposal Instructions | NA | Will be corrected/added to final RFP. | |||
| The draft solicitation makes several references to ODC for materials, yet neither the RFP nor the PWS makes any specific mention of the acquisition and provision of hardware or software components. Does the government expect that the contract might require the contractor to supply IT equipment or software licenses? | Please refer to 2.C.3.r | |||||
| Table L.3.1 | 126 | To better demonstrate our past performance would the government allow an increase to a page count of 20 in line with the PSO SDVOSB competed solicitation. | The govt has determine 10 pages will be the limit for Past Performance. | |||
| Table L.3.1 | 125 | In order to allow 13 resumes and an adequate staffing plan in the Key Personnel/Staffing Plan section would the government allow increasing the page limitation to 30 pages. | 15 Pages is the linit for the required 7 key personal not 13. There will be a correction made to sect. H.13 upon posting final RFP. | |||
| Section M.4 | 154 | The RFP states that “The Government will conduct its evaluation using the following factors, listed in descending order of importance: 1. Mission/Technical Approach; 2. Management Approach; 3. Key Personnel and Staffing” (154). It refers to these as the “technical evaluation factors,” and clearly defines the criteria for each in L.5.1. Question: In line with the PSO SDVOSB competed solicitation, will the government also include an evaluation factor for Past Performance? | Past Performance will be evaluated apart from technical and cost-price IAW section L of the RFP. | |||
| PWS 2.C.13.b | Please validate that the hazmat section does not apply to IT and consider removal | Contractor must comply with INL/A HAZMAT and Safety Policy | ||||
| PWS 2.C.13.c | Please validate that the FOD prevention section does not apply to IT and consider removal | FOD section was removed as it does apply to IT. | ||||
| PWS 2.C.9.a | Please validate that the Flight Operations phase-in section does not apply to IT and consider removal | Verbage has been made to reflect IT | ||||
| L.5.1 Technical Management – Factor 3 Key Personnel/Staffing Plan | 159 | Is the commitment letter for each proposed key person excluded from the Volume II page count? | do not include in page count. | |||
| Past Performance Questionaire | The Past Performance Questionnaire (PPQ) cover letter is addressed to “a U.S. Federal Government” point of contact. Will the Government accept PPQs with non-U.S. Federal Government POCs? | Yes. | ||||
| Proposition Acq Strategy | NAICS provided is 517909; will this be the final NAICS for the IT portion of the Global Aviation Program? Based on the work requirements, we would recommend a NAICS of 541330 vice 517909 | IT Services will be solicitated unders NAICS Code 517909; HUBZone | ||||
| B.1 | Is there are currently utilized web-based reporting system | Yes there is. Please refer to 1.A.6 on the PWS as it states the major requirment for the implentation of the new MIS. | ||||
| What is the baseline software currently utilized for INL Aviation IT | Will be corrected/added to final RFP. | |||||
| Will the contractor be allowed to utilize existing government web resources (portals, pages, etc) for conduct of contract business needs relative to the provision of requirements? | Yes, only business relevant in performance of the contract. | |||||
| Please define the current communications networks utilized by both deployed and CONUS IT requirements. | Please refer to the Network Diagram attachment. | |||||
| B.2 | This is referred to as a single award IDIQ. Will the awardee be tasked with assuming immediate work requirements in support of INL IT requirements or will existing work (tasks) be continued by the incumbent contractor? | Be determine later. There is a transition period. Will start upon award of contract. | ||||
| B.7 | Will the government reimburse the costs of medical requirements (vaccines, shots, etc) relative to country arrival? | Such costs are allowable under the contract. | ||||
| B.7(i.5) | It is stated that the government will not pay for travel time outside of normal working hours; as most international travel is conducted at night (flight times) these are typically well outside of normal working hours. Will the government remove this restriction to allow best-value pricing for travel related requirements? | Yes. Where in the interest of the USG such would be allowable under the contract. | ||||
| C.3; C.3.2; (ITS) | How many networks/systems will the contractor be responsible for accreditation/C&A specific to INL IT operations? | 3 - 6 based on mission requirements. | ||||
| D (Packaging and Shipping) | Will the contractor be authorized to use DoS Pouch (CLASS/UNCLASS) for routine equipment delivery to OCONUS locations? | No, unless indicated as a govt provided service in the RFP. | Ask Jesse | |||
| H.6 (GFE & Space) | The government specifies space will be provided for three (3) contractor at PAFB Hanger 985 and four (4) contractors at Miramar Logistics. What space is being provided (total) for contractor personnel supporting network/system operations at PAFB operations centers for the INL IT deployed services? | There will be sufficient space for the incoming IT contractor. | ||||
| Does space provided for contractor personnel include desks, computers, phones, and peripheral devices (printers, faxes, etc)? | Yes | |||||
| H.15 (Key Personnel) | Are designated country site leads as indicated required to be located in country, or is it the governments intent that they provide services remotely with as needed visits? | Site lead may be required to be in country, or the incoming contractor can propose a solution as long it meets the requirements and must be approved by USG. | ||||
| H.35 (SPOT) | Will the assigned in country personnel be required to have any weapons certifications or training prior to deployment for duty? | No | ||||
| L.6 (Past Performance) | Is there a maximum number of past performances the government expects (i.e. the Prime providing 3 with 3 from significant subs, or 3 from ALL subs on team)? | Provide 3 for the Prime and 3 each for any sub in IAW, Section L in the RFP. | ||||
| L.6 (Past Performance) | Will the State Department accept subcontractor/team member past performance in place of three Prime contractor past performances? | Provide 3 for the Prime and 3 each for any sub in IAW, Section L in the RFP. | ||||
| SOR 2.C.2 | What tool is currently being used for ticket management? | Currently we are using footprints a BMC company. | ||||
| SOR 2.C.13.b | What hazardous materials are anticipated for the IT Services contracting team to be responsible for handling? | None..Just follow the Progams Hazmat Policy | ||||
| PWS | The following places of performance are mentioned: PAFB, Colombia, Peru, Pakistan, Afghanistan and Iraq. Will there be additional locations added to the requirement? | At this present time, NO | ||||
| 52.222-46 | 118 | Is this requirement just for the proposed 13 key personnel listed on page 42 paragraph H.15? | 15 Pages is the linit for the required 7 key personal not 13. There will be a correction made to sect. H.13 upon posting final RFP. | |||
| 7.1 | 138 | Are the 2,256 productive hours for the 48 hour work week for all labor categories? | 48 hour work week applies to OCONUS personnel | |||
| M.4 | 154 | According to DSS’s website, contracting departments cannot limit who submits a proposal, even if the company does not have a facility clearance. All government agencies will evaluate proposals, and that agency will sponsor the company for a facility clearance through DSS. Does the bidding company have to have a facility clearance, or will the DoS sponsor the company pre award and post award? | Offeror(s) must meet the clearance requirements as cited in Attachment J-003, DD 254, of the RFP | |||
| Will a sample task order be provided? | Please elaborate | |||||
| Will the contractor be responsible for supporting the implementation of the FedRAMP program in the future? | Please elaborate | |||||
| L.2.5 | 1 | 124 | Is the E-Reading Room complete as of the release of the Draft RFP or will other documents be added in the future? | The E-Reading room currently contains the supporting documentation for this RFP. | ||
| Proposal Preparation Instructions | 3 | 130 | What specific standard for NIST, FIPS and FISMA are required as compliance documents? | All that are applicable as determined by the US | ||
| B-4 | K-5 | 4 | Does the 48 hour work week apply to US citizens working abroad as well? | 48 hour work week applies to OCONUS personnel | ||
| C.3.2 | Draft RFP states seven countries but section F.3 states five countries plus US. Is there consensus? | Five countries. The change will be reflected on the Final RFP. | ||||
| H.6 | Is the contractor responsible for all work spaces in FL beyond the three spaces at PAFB Hgr 95 and the four at the Miramar Logistics Center? | There will be sufficient space for the incoming IT contractor. | ||||
| Will the government provide IT equipment for the Contractor spaces to allow the contractor to connect to the DoS network | Yes. | |||||
| H.33.b.1.a | This proposed CoI clause seems to be overly restrictive? Can we get more clarification? | From a technical stand point we cannot clarify further please contact the contract officer directly. | ||||
| H.40 | Can contractor’s use approved contractor IT equipment if it meets these requirements or is only DoS issued IT equipment allowed for overseas official travel. | Yes. It must go through the IT -CCB process for approval. | ||||
| K.3.a.1 | What is the NAICS code? | IT Services will be solicitated unders NAICS Code 517909; HUBZone | ||||
| K.3.a.2 | What is the size standard? | This is publicly available information. Additionally refer to FINAL RFP. | ||||
| PWS 2.c.3.o/q | In order to meet the requirements of PWS 2.c.3.o/q, will the contractor be able to submit change orders to cover additional cost of providing contingent operations personnel? | Yes. Where in the interest of the USG such would be allowable under the contract. | ||||
| PWS 2.C.5.c | Does a list of refreshes required exist? If not upon identification of a need will the contractor be authorized to submit a refresh proposal including cost? | Yes, there is a refresh list please refer to 2.C.5.c as it clearly states how refresh will be handle. | ||||
| PWS 2.C.5.f | Is it the governments intent that the contractor include as part of its proposal the 2000 additional hours of SME support? | This will be clarified in the final RFP | ||||
| PWS 2.C.11 | Can the government provide an estimate of the time frame required to obtain a host nation Background Investigation? | Depends on the country. | ||||
| PWS 2.C.12 | Is the quality assurance program mentioned a subset of the PSO quality assurance program or a complete program developed specifically for the IT Contract? | Complete program specifically to the IT contract | ||||
| PWS 3.C.2.e | Does the government currently have the two lab environments mentioned or will the contractor be responsible for provisioning and setting up the labs? If the later is there government facilities available for this purpose? | There is one lab environment available. | ||||
| RFP B.11 | This section mentions a sample task order, is it the government's intention to issue a sample task order for this solicitation? | The sample task order is represented by the PWS against which you will propose. | ||||
| RFP H.38 | This and H-39 refer to non-US Citizens. in H-38 it implies that non-US Citizens(foreign nationals) require MRPT's in order to access various networks and hold some positions. Do these personnel require both the Embassy BI and the MRPT? | Refer to the DD 254 of the RFP. | ||||
| L.4.b | Please confirm if the Master Table of Contents counts toward the Executive Summary page limitation. | This will be clarified in the final RFP | ||||
| L.4.b | Requests a Master Table of Contents for Volume I – VI. What should be included in Volume VI? | This will be clarified in the final RFP | ||||
| L5.1.3.A | Request that the commitment letters for key personnel be excluded from the page limitations. | Agreed. This will be clarified in the final RFP | ||||
| How many resources do you currently have supporting IT Services? | This information will be available upon award of the contract. | |||||
| Of the IT Services resources how many are FTE employees vs. contractors? | Please refer to the PWS information is stated in 2.C.2 | |||||
| What applications are you running that need to be supported by the IT Services team? | This information will be available upon award of the contract. | |||||
| Of the applications being supported, which are vendor applications? | This information will be available upon award of the contract. | |||||
| Are there support agreements with each vendor for ongoing technical support? | Yes, this information will be available upon award of the contract | |||||
| Is the IT Services team expected to take over the management of vendor relationships? | This information will be available upon award of the contract. | |||||
| Are there any custom developed applications that will need to be supported? If so, what is the technology platform and software supporting them? | This information will be available upon award of the contract. | |||||
| Is system documentation available for all applications that need to be supported by the IT Services team? | Yes, there will be system documentation. | |||||
| How many people do you have currently supporting your Help Desk? | This information will be available upon award of the contract. | |||||
| Are there systems upgrades that are planned? If so, what are the timeframes and the estimated resources required? | This information will be available upon award of the contract. | |||||
| Are there any plans to sunset any systems over the next 3 years? If so, what new applications will replace them? | This information will be available upon award of the contract. | |||||
| What is the technology development platform for future applications and solutions? | This information will be available upon award of the contract. | |||||
| Will there be requirements for customer application development under IT Services? | This information will be available upon award of the contract. | |||||
| What is the estimate for the final RFP to come out? | We still on track with the timeline that was published during industry day. | |||||
| How much time do you anticipate allowing us to respond to the RFP? | Min 4 weeks | |||||
| Based on that date, by when would you plan to award this contract? | TBD | |||||
| H.12 | First sentence states that "(a) The Government shall provide to the Contractor the Government-furnished data described | |||||
| in paragraph (d) below". Could the Government kindly provide paragraph (d)? | Will be corrected/added to final RFP. | |||||
| Table L.3.1 | Would the Government kindly consider increasing the page count for Section C, Factor 3, Key Personnel/Staffing Plan or excluding resumes and employment letters of commitment from the page count? | 15 Pages is the linit for the required 7 key personal not 13. There will be a correction made to sect. H.13 upon posting final RFP. | ||||
| L7.1, number 13 | This section states, "13) Task Order 1 is considered a sample task order. However, the Government reserves the right to convert it to an actual task order after contract award." Are all requirements in the performance work statement considered Task Order 1? | The sample task order is represented by the PWS against which you will propose. | ||||
| L7.3, number 6 and number 13 | Item (6) shows the 10 performance periods as June 1, 2014 - May 31,2024 and Item (13) states that the "life of the contract is April 1, 2014 through March 31, 2024." Could the Government kindly clarify the start and end dates for the contract periods? | Beginning Nov 1, 2014 with the award of a new contract, a 6 month Task order will be issue to cover the transition period. | ||||
| Table L.3.1, Volume III, and Sec L.6, Vol III, Factor 3, Past Perf, 2nd para | 126/135 | The Table indicates Volume III's page limitation is 7 pages, yet "The prime contractor will submit a minimum of three past performance references. Each and any proposed subcontractor(s) will submit a minimum of three past performance references." Given this could be a voluminous entry for a large team, would the Government kindly consider increasing the page limitations for Volume III? | This will be clarified in the final RFP | |||
| L.3.1 Organization/ Number of Copies/ Page Limits; L.4 Volume I - Executive Summary | Would the Government kindly consider excluding the Table of Contents from the 8 page count restriction for the Executive Summary? | This will be clarified in the final RFP | ||||
| L.9.1 Oral Technical Proposal Presentation | Would the Government prefer the Oral Technical Proposal Presentation submitted as its own Volume? | This will be clarified in the final RFP | ||||
| Sect H, Para H.10 | 40 | Associate Contractor Agreements (ACAs) describe the provisions for establishing ACAs prior to contract start when little-to-no information will be available on the awards of the parallel contracts. In addition, Subparagraph H.10.13 on page 40 states the following "All cost associated with the agreements are included in the cost of the Associate Contractor’s contract." Is there a standard template for ACAs that the Government can provide? Is the unexecuted ACA version to be included in the proposal? If an ACA needs to be executed in the proposal, how will we know the parties in the other ACAs? How do we construct an ACA without knowing the other parties? Where do ACA costs get included in the proposal? | Will be corrected/added to final RFP. | |||
| Sect H, Para H.46 | 63 | This section addresses TOPR procedures for task orders under this contract. Will there be a sample task order to address and price in the final RFP? Is the overall support effort, i.e. the PWS, the first task order? | The sample task order is represented by the PWS against which you will propose. | |||
| Sect L, Para L.2.4 | 121 | Use of Non-Government Advisors states the following ""The Government may utilize Contractor support services while performing technical and/or cost evaluations of the Offeror's proposals. Non-Government Advisors will not provide ratings for proposals received in response to the solicitation. Their expertise may be required for document preparation, training, advisory, and electronic source selection support. The use of Non-Government Advisors as defined above does not warrant a formal determination by the head of the agency as prescribed in FAR 37.204 (a)." Typically if the Government intends to use non-Government Contractors to provide support in technical and cost evaluations, the Bidder would establish an NDA with those Support Contractor organizations to protect the bidder’s proprietary information. • Will the Government kindly provide a list of companies it intends to use to provide proposal evaluation support so the Contractor can establish the appropriate NDAs to protect our proprietary information? | Subsequent to contract award. | |||
| H8 | 39 | The Draft RFP indicates that the contractor warrants it has authorization to operate and do business in the country or countries in which this contract will be performed. Can it be assumed that any specialized authority requirement can be worked between contract award and the effective start date of the contract? | When the offeror warrants that ability it will be required to do it. Evidence in the proposal which indicates stronger liklihood of that ability will be assessed with less risk. | |||
| H15(a) | 43 | The Draft RFP indicates "In order to ensure a smooth and orderly startup of work, it is essential that the key personnel specified in the Contractor's proposal be available on the effective date of the contract." Will there be sufficient time between notice of award and the effective date of the contract for this transition to occur? | Yes | |||
| H33 | 53 | The Draft RFP indicates that contractors may be OCI'd out of future tasks which are the result of work directly performed by the contractor on this contract. It is understood that one of the requirements for this contract is to assist with requirements definition for updates to the existing AWICS IT system. Does this mean that the awardee would not be permitted to bid on the upgrade to this system? | Comply with H.33 of the RFP. | |||
| TAB 5 & 6 | The job titles in Tabs 5 and 6 are different. Please clarify the Government's intent. | This will be clarified in the final RFP | ||||
| TAB 5 | There is no place to indicate Prime or Subcontractor Name for individual rates. Will the Government amend this document? | This will be clarified in the final RFP | ||||
| ALL TABS | Worksheet appears to be developed for "Arial 11" font rather than Times New Roman. Please clarify the Government's intent. | This will be clarified in the final RFP | ||||
| Tab 9 | Tab 9 asks for PWS line item and PWS Title. Does this refer to the RFP PWS or is this for a yet to be issued Task Order? | Yes its refering to the PWS attached to the RFP against which you will propose your sample task order. | ||||
| L7 #46 | 146 | This item asks for details of estimated travel costs. Will the Government stand by the number provided for this entry or will additional detail be provided? | Will be corrected/added to final RFP. | |||
| 2.B.1 | This section mentions attachment J-11 providing Government dictated minimum requirements for personnel. Will the Government kindly provide a single document listing minimum requirements for personnel for the IT Services RFP? | Will be corrected/added to final RFP. | ||||
| 2.C.2 | What is the breakdown of the Help Desk monthly contact volumes by method (i.e.: voice, email, walk-in)? | Please see PWS 2.C.2 estimate quatity as it provides the monthly averages. | ||||
| 2.C.2 | What is the distribution for the contacts over the 7x24 period, i.e.: what volume occurs during core business hours, evenings, overnight and weekends? | Please see PWS 2.C.2 estimate quatity as it provides the monthly averages. | ||||
| 2.C.2 | Does the current IT Service Management (Help Desk ticketing) system include a knowledge management function? | Yes | ||||
| 2.C.2.e | The PWS in the "Related Information column" states "Must provide a system to track the statistics of phone calls made to the Help Desk". Does the current GFE Help Desk ticketing system have this capability or does this capability need to be built and implemented new? | Yes, but the Vendor is welcome to propose a Helpdesk Solution. | ||||
| 2.C.2.f | Is there a Government-provided depot for replacement hardware? If so, will the Government kindly specify the location(s)? | Yes. | ||||
| 2.C.3.g | Will the Government kindly provide a list of quantity of database instances by database type (e.g., Oracle, SQL, etc.)? | This information will be available upon award of the contract. | ||||
| 2.C.3.g | Will the Government kindly provide a list of server and equipment inventory with additional detail (by operating system type, server specifications, location, and end of life dates)? (Example: there is a requirement to provide VoIP O&M services, but there is no VoIP equipment in the inventory list : Government_Furnished_Equipment(GFE).xls) | Please refer to attachment. | ||||
| 2.C.3.g | Will the Government kindly provide the quantity of physical and virtual servers? | Please refer to 3.C.3.e of the PWS | ||||
| 2.C.3.g | Will the Government kindly provide an inventory of equipment to be supported, preferably broken down by location? | Yes, see attachment. | ||||
| 2.C.3.g | What is the current technology refresh schedule(s) for Server, Storage, Network, and desktop (and all other) equipment? | This will be determined at later date. | ||||
| 2.C.3.g | Please confirm that all CONUS servers are located at Patrick AFB, FL. | Servers are located both in CONUS and OCONUS | ||||
| 2.C.5.d | Does the "Security Awareness Training for employees not on OpenNet" exist today or does this training need to be created by the contractor? If the training exists today can the Government kindly describe how the training is currently administered? Can the Government kindly provide yearly average employee/user counts and locations for this training? | Yes, it does exist and its administered by the contractor. | ||||
| 2.C.7.a, 2.C.8.a, 2.C.9.a | These three sections reference Flight Operations. Would the Government kindly confirm if these are applicable to the IT Services contract as written or if updates are required? | Will be corrected/added to final RFP. | ||||
| 2.C.8.a | Will the Government kindly provide the name of the GFE Configuration Management tool that is currently used? | This information will be available upon award of the contract. | ||||
| 2.C.9.c | Can the Government kindly provide the list of all legacy applications (as well as supporting COTS products) and the technical tools inventory associated with these applications? | This information will be available upon award of the contract. | ||||
| 2.C.9.a | Can the Government kindly provide the quantity of programmers (broken down by their required skills) working on all current legacy applications? | Vendor must propose the quantity base on the PWS | ||||
| 2.C.9.a | How many changes are made to production legacy applications on a monthly basis? | Changes made to the production environment is as needed. | ||||
| 2.C.9.a, 2.C.9.c | Can the Government kindly clarify the IT transition timeline period? The PWS references a 6 month transition and the PWS also states that the application support transition will be completed within 45 days. | We estimate 3-6 months. 6 months being that max time allocated. | ||||
| 2.C.10.a | The PWS states: "Provide and implement software solutions for use entirely internal to this functional contract that are not available from INL/A legacy systems". Can the Government kindly clarify this requirement? Is this related to contractor required software such as toolsets? If not, please specify which type of software this is related to. | Please refer to the PWS 2.C.10.a The needs for data and information internal to this PWS is the sole responsibility of the contractor. | ||||
| 2.G.1 | Is it the Government's intent for all IT Infrastructure hardware, software, and networks to be GFE/GFP/GFI? | GFE | ||||
| 2.G.5 | Is the IT contractor expected to asset manage "Controlled Items"? | Yes. | ||||
| 3.C.2.e and 3.C.3.g | The PWS requires the contractor to maintain a test Lab. Please confirm that the Lab currently exists and if so, please provide current location(s) for the lab(s). Also please confirm that the hardware and software will be GFE for the test lab(s). | |||||
| Yes, and located in Melbourne Fl | ||||||
| 3.c.2.e | Will the IT labs provide an environment as close to production as possible where R&D work can take place before changes (i.e. upgrades, patches) are put in production? | Yes, | ||||
| 3.C.3.c | Please provide an inventory list of Storage platforms. | Primary - SAN |
Backup NAS
| 3.C.3.c | What volume of Storage allocated is NAS (CIFS,NFS) and SAN? | SAN (iSCSI) for its primary backup operations and NAS for its Secondary Backup (ANOC solution/Offsite) |
| 3.C.3.c | What volume in usable terabytes are allocated to each platform and at what data center location? | Usable Storage allocated to the Primary Backup SAN – 160TB, for Secondary Backup NAS (ANOC) approximately 195TB |
| 3.C.3.c | What percentage of storage is Fiber Channel vs. SATA/SAS? | 100% iSCSI for primary backup storage and 100% NAS for secondary backup storage |
| 3.C.3.c | What percentage of storage is allocated to Database storage? | Estimated yearly storage growth at current performance rate will be 20TB-30TB for a primary backup storage and 20TB-30TB storage for secondary backup storage (with 7+ years required retention) |
| 3.C.3.c | What percentage of storage is allocated to System file storage? | We currently have dedicated storage unit with 40TB (100%) allocated for Day to Day backup operations with 90 Days retention ( retention can be to be extended to a year) and 7 year retention storage with approximately 50% allocated for Database storage |
| 3.C.3.c | Is data replication between sites or platforms performed and if so on what platform and at what data center locations? | Yes,its perform on NAS |
| 3.C.3.c | What Storage management and reporting applications are used at each of the data centers? | We currently using CommVault as a storage management for backup solution |
| 3.C.3.c | What volume of data is being backed up at each of the data centers? | Conus - 9TB |
Oconus - 6TB
| 3.C.3.c | What current backup system application tools are used at each of data centers? | We currently using CommVault as backup application | |
| 3.C.3.c | What storage backup retention policies are required for production and test storage? | 7 years. | |
| 3.C.3.c | Are there any storage archive requirements? If so, please provide the requirements? | This information will be available upon award of the contract. | |
| 3.C.3.c | What is the current backup media (tape type, VTL, etc.)? | This information will be available upon award of the contract. | |
| 3.C.3.c | What is the backup recovery time objective? | Recovery time objective is to be with in SL3 (3 hours response time )time frame | |
| 3.C.3.c | What is the backup recovery point objective? | Backup recovery point located in Florida and additional auxillary location offsite | |
| 3.C.3.e | The PWS states servers are required to be available 24X7X365. Is there a defined time per month when system maintenance can be applied? | Please review the performance standard of the PWS. | |
| 3.C.4.f | The PWS requires the contractor to provide (and maintain) technical documentation of existing system and network configurations. Will the contractor be provided with current drawings of system and network configurations or will they need to be created? | This information will be available upon award of the contract. | |
| 1.A.3.e | This paragraph refers to "IT Policy 2140 Change Management Policy". Can the Government kindly provide a copy of it? | Policy will be available to the incoming incumbant upon award. | |
| 2.C.3.q. | Can the Government kindly address this requirement in more detail concerning IT suport and performance of surge operations? | This will be clarified in the final RFP | |
| 2.C.4 | System/Network support includes Tier 3 level support. Can the Government kindly provide historical data concerning monthly request volumes and incident durations? | This information will be available upon award of the contract. | |
| 2.C.5.c | Can the Government kindly provide a list of current software packages deployed and potential future software packages? | This information will be available upon award of the contract. | |
| B.10(a) | 13 | The DRFP indicates that this contract is subject to the Service Contract Act (SCA); however no Wage Determinations are incorporated into the solicitation. The offeror requests that the applicable Wage Determination(s) be incorporated into the solicitation. | This will be clarified in the final RFP |
| H. 18 | 43-44 | The Contractor Personnel Medical Requirements clause requires the contractor to assure that personnel who travel under this contract meet the medical requirements. Typically such pre-deployment medical screening is conducted by government medical personnel at government facilities. Please provide details on how the government intends to handle the medical screening under this contract. Also, please confirm that the costs associated with conducting the medical screening, including labor time for the personnel being screened, will be reimbursable under the contract. | The government does not intend to handle the medical screening under this contract. |
Yes, such will be allowable cost under the contract.
| H.33(b)(1) | 52-55 | Is the Government willing to consider an Organizational Conflict of Interest mitigation plan which include firewall provisions as a method of mitigating potential OCI issues arising from the contractor’s technical consulting and management support services? | Comply with H.33 of the Final RFP. |
| H.35(b) | 55-57 | The checked services for the Letter of Authorization for Iraq and Afghanistan include “Authorized Weapon (Flight and Security Crew Only)”. Since the Flight and Security Crew personnel will not be provided under this contract, we request that the LOA be amended to remove the check from the Authorized Weapon block. | Comply with H.35 of the Final RFP. |
| Section L.7 Volume IV: Factor 4 - Cost/Price, para L.1(4) and (5) | 138 | The solicitation indicates that 1,880 hours for personnel working 40-hour weeks, and 2,256 hours for personnel working 48 hour weeks were selected “arbitrarily”. Please confirm that offeror’s may propose productive hours which are different from the stated values based on the offeror’s particular productive hour assumptions and factors. | This is not arbitrary, rather indicative of estimated levels of effort CONUS and OCONUS. In tab 5 you must enter labor rate pricing for the 40 and/or 48 hour columns to support the IDIQ pricing. In tab 9 you will propose exactly according to your plan, for the sample TO elements. |
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File details come from the government source that posted it. Updated .