ExhA.1_Atch_3E_PD-_Badge_Office_Technician_BLiSS.pdf

SECURITY BADGE TECHNICIAN, BADGE OFFICE

REGIONAL SECURITY OFFICE

U.S. MISSION IRAQ

1. BASIC FUNCTION OF POSITION

These positions will be assigned to the Regional Security Office (RSO) in the Baghdad

Embassy Compound (BEC), Baghdad Diplomatic Support Center (BDSC), and Basrah

Consulate where they will work under the immediate direction of the Badge Office

Supervisor and Assistant Regional Security Officer (ARSO) assigned to oversee the badge office. The Security Badge Technician will work in the RSO badge office conducting application reviews, data-entry/enrollment, Chief of Mission (COM) badge and placard printing and issuance, record data base entries, administrative tasks associated with badging and access issues, as well as customer service relations with applicants and COM personnel.

2. MAJOR DUTIES

Be proficient with all badging and enrollment procedures/processes for all personnel to include cleared U.S. employees and contractors, other U.S. citizens, as well as third country nationals and local Iraqi nationals. This includes SMSe and biometric badging systems and any other badge systems employed by the RSO.

Conduct data entry on all badge enrollments, applications, and other documentation to ensure all applications are properly documented and stored and save electronically and by hard copy in an organized manner as prescribed by the RSO.

Ensure all assigned badge equipment is operated correctly and receives properly scheduled maintenance.

Provide excellent customer relations while interacting with applicants and COM personnel.

Conduct verification of security clearances, vetting certificates for third country nationals and local Iraqi nationals, Letters of Agreement, Letters of Justification, and other documentation necessary for applicants.

Ensure the accountability of all equipment and supplies. Ensure badging equipment and supplies are at their appropriate levels. Conduct inventories as directed.

Notify RSO immediately of any irregularities, anomalies, issues, or problems to the

Badge Office Supervisor and/or RSO.

When required, supplement staffing shortages at constituent badge offices to ensure badge processes remain operational.

Create and issue embassy parking placards to personnel seeking approval for vehicular access to COM venues.

Ensure personnel applying for all badge/vehicle placards applications are complete, authenticated by designated approving authorities, and are authorized based on established criteria. Ensure applicants attend the mandatory security briefing.

Schedule appointments for group applicants for appointments for Badge Issuance.

Perform other administrative duties as assigned by the RSO in support of the security mission.

3. QUALIFICATIONS

Must have computer proficiency in Microsoft Office, Word, and Excel.

Effective interpersonal and customer service skills.

Computer data entry and administrative/office management.

United States citizenship.

Must possess a minimum Secret security clearance.

Must have a high school diploma.

2. MAJOR DUTIES

The Badge Office Supervisor at a consulate or annex major duties are:

Be proficient with all badging and enrollment procedures and processes for all personnel to include cleared Americans, other U.S. citizens, as well as Third Country Nationals and

Local Iraqi Nationals. This includes SMSe and biometric badging systems and any other badge systems employed by the RSO.

Ensure all badging procedures are done in accordance with RSO guidance and standards.

Conduct all badging operations and administrative tasks themselves in addition to supervising the work of the badge technicians.

Ensure all badge enrollments, applications, and other documentation are properly documented and stored and save electronically and by hard copy in an organized manner as prescribed by the RSO.

Ensure all administrative duties to include record keeping of appropriate documentation is conducted as prescribed by RSO.

Ensure the badge office is always properly staffed with sufficient personnel to carry out their duties at all times. This includes planning for personnel’s R&R, and any other leave/staffing issues.

Ensure all assigned badge equipment remains operational and receives properly scheduled maintenance.

Ensure all staff work established hours as required by RSO and are performing to standard.

Ensure all personnel are providing excellent customer relations and using good judgment while interacting with applicants.

Oversee and conduct verification of security clearances, vetting certificates for Third

Country Nationals and Local Iraqi Nationals, Letters of Agreement, Letters of

Justification, and other documentation necessary for applicants.

Ensure the accountability of all equipment and supplies. Ensure badging equipment supplies are at their appropriate levels. This includes ensuring there is spare equipment if a device/hardware breaks down. Conduct monthly inventories of assigned equipment and supplies and provide to RSO. Plenty of advance notice should be provided to RSO of any supplies are running low.

Maintain complete and current knowledge of issues affecting the badge office and take proactive measures to ensure the badge operation is run effectively and efficiently.

Notify RSO immediately of any irregularities or breach of procedures related to any badge, access, or other security issues.

Perform other administrative duties as assigned by the RSO in support of the security mission.

3. QUALIFICATIONS

Effective interpersonal skills including the ability to brief RSO Staff on badge systems used by the Department of State, and ability to maintain necessary contacts under Chief of Mission.

Possess strong customer service, leadership, management and team-building skills.

Computer proficiency in Microsoft Office, Word and Excel is required.

Analytical abilities including the ability to define requirements, assess the effectiveness of current programs, and implement improvements where possible.

United States citizenship.

Must possess a minimum Secret security clearance.