2EXH_A1_TOR_SOO_A002_Mar_12_(track_changes).pdf

Department of State SAQMMA-12-R-0130 Baghdad Life Support Services

Request for Proposal BLiSS

U.S. DEPARTMENT OF STATE

Solicitation #: SAQMMA12R0130

BLISS SERVICES FOR

DEPARTMENT OF STATE MISSION

SITES IN IRAQ

SECTION J- EXHIBIT A.1

STATEMENT OF OBJECTIVES

REQUEST FOR PROPOSALS

Request for Proposal BLiSS

STATEMENT OF OBJECTIVES (SOO) - TASK ORDER REQUEST FOR

LIFE SUPPORT SERVICES FOR U.S. MISSION SITES IN IRAQ

C.1 General Background

This SOO is in support of the U.S. Department of State mission in Iraq, providing BLiSS services functions for State Department compounds. The mission of the United States Embassy in Baghdad is to represent the United States of America to the Government of Iraq (GOI). The

U.S. Ambassador, as Chief of Mission (COM), is the U.S. President’s representative to the GOI.

The requirement of this SOO covers the following sites:

Central- (DOS Sites located within the International Zone (IZ) o Baghdad Embassy Compound (BEC) including Camp Condor o Olympia, IZ o Embassy Heliport (EHP), IZ

Central- Baghdad Diplomatic Support Center (BDSC), at the Baghdad International

Airport

South – o U.S. Consulate General in Basrah, General descriptions of each site are provided in Section C Statement of Work.

C.2 Scope of Work

The life support services requirements may vary from sites and may include services in the following areas as specified under each individual task orders:

• Postal Services o Diplomatic Post Office (DPO) mail supervisor augmentee

• Food Services o Cafeteria food operations o Janitorial service operations o Meal card system operations o Food acquisitions and delivery o Special events and catering services o Site ice productions and storage o Snack bar operations o Bottled water inventory control and distribution

• Waste Management o Septic waste disposal/chemical latrines/hand wash stations o Medical waste collection, transport and incineration/disposal o Non-hazardous waste incineration

Request for Proposal BLiSS o Non-hazardous waste hauling from waste collection point o Non-hazardous waste recycling o Wastewater hauling and disposal o Waste sludge hauling and disposal

• Equipment and Property Scrap and Disposal Operations

• Fuel Services o Procurement and Delivery

• Recreation Services o Recreation centers o Event scheduling for athletic fields o Movie support/theaters—As Needed o Event and meeting support—As Needed

• Fire Protection Services o Air crash, fire and rescue o Structure fire fighting o Scott Air Pak Refilling o

• Warehouse Operations o Expendable and Non-Expendable Supply Management (includes Cargo and

Container Management

• Airfield Services o Weather observations and forecasting and weather distribution o Runway sweeping o Baghdad International Airport (BIAP) expediter/liaison o Baghdad Diplomatic Support Center (BDSC) expediter for non-EAI flights o Baggage security screening (domestic and international flights) o Cargo loading and unloading (non-EAI flights) o Aircraft marshalling and parking (all BDSC aircraft) o Airport Air Ramp Tactical Operations Center o Provision of commercial cargo handling equipment for airfield operations

• Transportation Services o Shuttle bus services o Site transportation of bulk potable & non-potable water and waste water

• Supplemental Staffing and Maintenance Services to Regional Security Office (RSO) o Security equipment maintenance (military equipment only) o Biometrics equipment maintenance (military equipment only) o Badging and placard services

Request for Proposal BLiSS

The BLISS hours of operation by site and area of service are provided in the following table:

BEC BDSC BASRAH

PUBLIC

HOURS OF

OPERATION

08:00-17:00

Sunday -Thursday

08:00-17:00

Sunday -Thursday

08:00-17:00

Sunday -Thursday

ACCESS TO

SITE HOURS

(GOI-

CONTROLLED

ECPs

SUBJECT TO

CHANGE)

06:00-24:00

7 days/week

07:00-20:00

7 days/week

07:00-19:00

7 days/week

US CITIZENS Minimum 40 hour work week

Minimum 40 hour work week

Minimum 40 hour work week

IRAQI LNs Minimum 40 hour work week

Minimum 40 hour work week

Minimum 40 hour work week

DFAC FOOD

SERVICES

See Exhibit A.1-

Attachment 1, pgs 2-3

See Exhibit A.1-

Attachment 1, pgs 2-3

See Exhibit A.1-

Attachment 1, pgs 2-3

Grab N Go’s 24/7 24/7 24/7

FIRE

DISPATCH

OFFICE

24/7 manning to be within Tactical

Operations Center

(TOC)

24/7 manning to be within Tactical

Operations Center

(TOC)

24/7 manning to be within Tactical

Operations Center

(TOC)

RSO

BADGING

OFFICE*

08:00-17:00

Sunday -Thursday

08:00-17:00

Sunday -Thursday

08:00-17:00

Sunday -Thursday

WAREHOUSE

OPERATIONS

08:00-17:00

Delivery Hours

08:00-17:00

Delivery Hours

08:00-17:00

Delivery Hours

FUEL Deliveries: No earlier than 08:00

Must be completed by

16:00

Deliveries: No Earlier than 07:00

Must be completed by

19:00

Delivery Hours

No Earlier than 08:00

Must be completed by

17:00

RECREATION

AL SERVICES

N/A 24/7 24/7

*RSO Badging Office: Occasionally, badging operations may require staffing up to 12 hours per day, 6 days per week during transfer season, typically June through August.

The period of performance is provided in task order requests under the “Anticipated Task Order

Period of Performance” paragraph.

Request for Proposal BLiSS

Additional requirements for a Local National hiring program, other Contractor responsibilities, facilities clearance are identified in Section C.1.C Statements of Work. Other operating constraints are applicable under the terms and conditions of this RFP.

C.3 Services of Interests and Objectives

Contractor requirements, general performance standards, acceptable quality levels if applicable, and the requirement matrix are provided below and as attachments to this SOO.

C.3.A Postal Services- (Applicable to Task Order Request (TOR) 2, 3 and 4)

Reference 39 U.S.C. 413 authorizes the United States Postal Service (USPS) to establish branch U.S. Post Offices at U.S. diplomatic missions abroad. A diplomatic post office is a postal facility that operates at Department of State missions abroad as branch post offices of the US Postal Service (USPS).

In Iraq, there is one Diplomatic Post Offices with regional responsibilities (BDSC) and three standard Diplomatic Post Offices (BEC, EDSC and Basrah). A regional hub has responsibilities for more than one ZIP code and the larger volume of mail associated with this responsibility.

The Department of State requires one Secret-cleared American to act as Mail Supervisor at each location. This totals the requirement at 3 for the entire county (1 each at BEC, BDSC, and Basrah), The incumbent reports directly to the Department of State U.S. Direct

Hire DPO Postal Officer and is responsible for the day-to-day operation of their assigned facility.

Basic Functions of the DPO Mail Supervisor are as follows:

The incumbent serves as the sole American citizen in the Embassy or Consulate DPO mailroom. The DPO mailroom is a high visibility unit due to its utility and its profound impact on post morale. The DPO Mail Supervisor serves as intermediary and spokesperson for the office and continually addresses concerns and issues surrounding the sending, receiving, and processing of DPO mail. The incumbent works alongside locally employed Iraqi staff providing assistance, guidance, and advice as required. The incumbent reports directly to the Information Programs Officer at post.

Major duties and responsibilities:

• Implementing mail policies and procedures in accordance with 14 FAM 700, USPS

Regulations, and USPS Postal Bulletins

• Enforce adherence to mail policies and procedures by all authorized postal patrons;

report all misuse or abuse of privileges immediately to IPO IAW established procedures

• Sending and receiving of USPS mail

• Distribution and secure storage USPS mail

• Properly inspect and screen all mail for contaminants (i.e., white powder) and other security concerns IAW DoS guidelines

Request for Proposal BLiSS

Qualifications:

Security Clearance: Secret level clearance required

Prior Work Experience: Five years in a supervisory role

Language Proficiency: Good oral and written English

Skills and abilities: The incumbent must have superior customer service and interpersonal skills, must adapt easily to foreign cultures, and be able to communicate effectively in environments where English is not spoken fluidly.

Position Elements:

Scope of Work

Incumbent works in conjunction with his Iraqi colleagues and for the Information

Programs Officer.

Supervision exercised: none.

Available guidelines: Mail handling standard operating procedures; 14 FAM 700; USPS

Regulations; USPS Postal Bulletins

Exercise of judgment: Must exercise good judgment when interacting with all DPO patrons. Responses to all queries, be them verbal or via e-mail, must be prompt, succinct, and accurate.

Authority to make commitments: None

Nature, Level, and Purpose of Contacts: Must be able to establish rapport and develop relationships with mission personnel as one of the section’s most visible representatives.

Time Expected to Reach Full Performance: One month

C.3.B Food Services – See Attachment 1, 2 and 2A (Applicable to TOR 1)

C.3.C Waste Management (Applicable to TOR 2, 3, and 4)

Waste Management includes: The cleaning and servicing of chemical latrines; Medical waste incineration; Non-hazardous waste incineration and/or waste removal at a given site; and disposition services (to include recycling, mutilitation, and de-militarization of equipment). BDSC requires both waste incineration and waste removal services.

Chemical Latrines and Hand Wash Stations Operations

The Contractor shall provide, install, operate, clean and maintain portable toilets with hand-washing stations in work areas in accordance with work area populations as directed and approved by the COR. In addition, Contractor will dispose of septic waste produced by these same chemical latrines. The contractor is to clean latrines daily and restock as required.

Request for Proposal BLiSS

The Contractor shall provide services and maintain chemical latrines and hand-washing stations according to a contractor published schedule. Chemical latrines cleaning and service requirement frequencies will be established on a site by site basis due to usage variations. Chemical latrine servicing (emptying and sanitizing) will only be done during normal working hours: 8am to 5pm, Sunday through Thursday. As part of the servicing schedule, the contractor shall restock consumables as required, pick up and dispose of any associated debris around the outside of latrines and replace chemical latrines if unserviceable. Contractor shall ensure that all chemical latrines are anchored and stabilized. Any required wash station repairs must be reported to the OMSS contractor for repair.

The BEC has 32 chemical latrines within the compound, with associated hand-wash stations. There are also 35 dumpsters used for regular/non-hazardous waste. The BLiSS contractor must also provide chemical latrines at each CAC entrance within the IZ and at the bottled water/trash collection points under the IZ bridge.

Medical Waste Collection, Transportation and Incineration/Disposal

The Contractor shall collect, store, transport and dispose of medical waste generated by medical installations on State sites. For the purposes of this contract, medical waste is defined as any waste generated by a medical installation capable of producing infectious disease.

The seven (7) types of medical waste to be collected, removed and disposed, of are, (1) isolation waste, (2) microbiological waste, (3) blood and blood products, (4) contaminated sharps, (5) surgical waste, (6) pathological waste and (7) medications and/or supplies

(consumables) no longer considered viable as directed by the COR. The Contractor shall dispose of medical waste through the appropriate operation of medical incinerators at each site.

The contractor shall properly operate medical waste incinerators to eliminate medical wastes as required. Medical waste incinerators are available at each Diplomatic support hospital (DSH) location (BDSC and Basrah). The Medical support services contractor stores, collects, and prepares medical waste for transport at each site health unit. When requested, GSO transportation contractors will transport medical waste from the health unit to the nearest DSH location for the Contractor to incinerate.

At the DSH locations, the Contractor shall collect waste from designated site locations, transport to the medical waste incinerator, and operate incinerator to properly dispose of medical waste as required. The maximum estimated medical waste amount is 7 dumpster loads per month and is broken down by locations as follows:

Diplomatic Support Hospital (DSH)

BDSC DSH- 5 dumpsters per month

Request for Proposal BLiSS

Basrah DSH- 2 dumpsters per month

BDSC Non-regulated Waste Incineration

The non-hazardous waste incinerator construction has begun and will be operational by the time of the BLiSS award. The BDSC waste incinerator is estimated to only be able to incinerate approximately 20% of the site daily waste output with the remainder of the

BDSC trash being required to be hauled away. The incinerator will only operate after normal work hours to preclude any environmental issues. The incinerator is to operate daily from 6pm to 5am except holidays (subject to hour reductions from GOI).

Non-Hazardous Waste Hauling and Recycling

The Contractor shall remove and dispose of non-hazardous waste from a central collection point at each site in accordance with the direction and approval of the COR. The

Contractor shall recycle, as applicable, non-hazardous solid waste from a central collection point as directed and approved by the COR. The Contractor shall also remove gray and black water, as well as sludge, from applicable site systems.

Non-Hazardous Waste Incineration

The Contractor shall operate the non-hazardous waste incinerator in accordance with applicable regulations as directed and approved by the COR.

Disposition Services (Equipment and Property Scrap and Disposal Operations)

The Contractor shall operate GFE to either mutilate or de-militarize Government equipment or property. Contractor is responsible for ensuring that the proper paperwork and procedures are followed when receiving equipment or property for disposal.

Contractor is responsible for providing employees trained to certify that the mutilation and or demilitarization standards have been met. Contractor must notify appropriate verifying

USG officials at a given site that property is ready for verification before disposing of scrap. The Contractor is responsible to assure scrap vendor has been approved by GOI.

At present, the only full time disposition facility is located at BDSC with hours of operation as follows: Receiving Operation: Sunday through Thursday – 0900-1600.

Facility operations: Sunday through Thursday 0800-1700.

C.3.D Fuel Supply - (Applicable to TOR 6, CLIN 3)

The U.S. Mission in Iraq has a requirement for DF2 Diesel, and 95 Octane Unleaded

Gasoline (Mo-Gas) fuel supply delivery services to be provided to the DOS Facilities, Embassy and Consulates throughout Iraq, including International Zone, Baghdad

Diplomatic Support Centre (BDSC), Erbil Diplomatic Support Center (EDSC) and Basrah

Consulate General (CG). See Attachment 12, DOS Fuel Supply Iraq SOO.

Request for Proposal BLiSS

C.3.E Recreation Services (Applicable to TOR 3 and 4)

Recreational Services will be provided at two sites: BDSC and Basrah. Each site has one or two recreation buildings, containing aerobics and weight/cardiovascular equipment, general meeting and exercise areas used for dances or other physical activities, as well as designated areas for movies, including some snack bar facilities similar to a cinema in the

U.S. These facilities are for the use of onsite personnel. These spaces and equipment are maintained by a separate contract, but do require manning for distribution of equipment, preparation of activity schedules and for safety and health reasons.

C.3.F Fire Protection Services (Applicable to TOR 2, 3, and 4)

All IZ structural firefighting support for site facilities will be provided by the firefighters located at the Embassy Heliport Fire station. For the purposes of IZ structural fire fighting, this includes Al Kindi Street which connects the various sites within the IZ.

Each fire department will perform and be staffed 24 hours in accordance with the performance requirements and manning matrix provided in Attachment 4. Management will be required to work a minimum 56 hr work week spending 1 night per week at the fire department. Communications operators for emergency dispatch services will be required for 24 hours 7 days a week operations. BLiSS fire protection services does not include the following as the USG Facility Management personnel will perform these functions:

Facility Fire Protection Services

Filling and Servicing of Fire Extinguishers

Servicing of Smoke Detectors

The Contractor, as directed by the COR, shall maintain fire stations strategically placed for fire protection and prevention. The Contractor shall maintain an emergency communications center for receiving emergency calls/transmissions originating within the

Mission and dispatching emergency response vehicles. Firefighers will serve as First

Responders for all emergencies. As such, Firefighters shall also be trained First

Responders. Firefighters shall respond, extinguish, protect and salvage for the following types of emergencies, but not limited to:

Structural alarms and emergencies

Wild-land or brush fires that may threaten the loss of life or Government property

Automotive or vehicle fire or accident

Medical emergencies limited to those skills of a First Responder

Fuel fires or spills

Aircraft crash, fire and rescue emergencies at U.S. Mission airfields

The Fire Department will operationally comply with all applicable U.S. laws, Department of State and/or Department of Defense Regulations, and National Fire Protection

Associations (NFPA) Standards as they apply to fire protection and prevention.

Request for Proposal BLiSS

C.3.G Airfield Services (Applicable to TOR 2, 3, and 4)

At specified locations within Mission Iraq, the contractor shall provide the following airfield services:

1. Weather Services

2. Runway sweeping

3. Commercial Airport Expeditor/Liaison

4. Security Baggage Screening

5. Cargo loading and unloading

6. Aircraft marshalling and parking

7. Airport Operations Center (AOC)

8. Reports

1. Weather Services:

a. The Contractor shall operate and maintain weather services to include the following:

Observations, Forecasts, Weather Warnings, Weather Advisories, and Flight Weather

Briefings.

b. The Contractor shall take and transmit airfield Meteorological Aerodrome Report

(METAR) observations in accordance with the World Meteorological Organization’s standards utilizing Air Force Manual 15-111 and the AN/TMQ-53.

c. The Contractor shall develop and disseminate Mission Execution Forecasts and 5-

Day Outlooks and provide Flight Weather Briefings to include seasonal briefings as required.

d. The Contractor shall ensure all personnel possess and maintain proper airfield access and clearance. A secret clearance is not required. These positions must be filled by personnel with the ability to access the Air Force Weather Information Network

(AFWIN). AFWIN will be utilized to input weather observations into the global network and to utilize the available products for forecast development.

2. Runway Sweeping:

a. The Contractor shall operate and maintain runway sweepers to remove Foreign

Object Debris (FOD) from runway, parking pads, taxiways and other designated areas in accordance with published schedule. Runway sweepers will be provided as GFE to the contractor which will be maintained by the OMSS contractor.

b. Non-scheduled sweeping services may be required by the senior airfield authority due to unforeseen circumstances and weather events, e.g. dust storm. In such instances the response time will be within 30 minutes.

c. The contractor shall ensure all personnel possess and maintain proper airfield access and clearance. A secret clearance is not required and these positions can be filled by

Local Nationals.

3. Commercial Airport Expediter/Liaison:

Request for Proposal BLiSS

a. The contractor shall provide expediter services in direct support of normally scheduled flight operations at designated commercial airport locations to assist

Mission Iraq personnel through screening, check-in and immigration procedures.

Expediter service assistance includes liaison with the various commercial airlines to retrieve lost luggage as required and to arrange shuttle services to Mission Iraq sites.

For VIP passengers, the expediter will assist VIP personnel in the access to VIP lounges, etc. The expediter will work with RSO/TOC in the event of an emergency, security related issue or flight cancellations to assist passenger in the changing of their flights.

b. Expediter(s) will be on-call to service special mission flights outside normal hours.

c. Expediter(s) must be able to speak both English and Arabic. Farsi is a plus.

4. Security Baggage Screening:

Passenger and Baggage Screening personnel provide security for passengers, the aircraft and the airport. The employee is directly responsible for front-line passenger and baggage screening.

a. The employee(s) shall operate two (2) Government-provided Rapiscans and conduct

Passenger and Baggage Screening functions 100% of the time in accordance with

Transportation Safety Administration prohibited items list. One screening operation at the Baghdad Diplomatic Support Center (BDSC) will be done as a preliminary check for Mission Iraq personnel departing on a commercial airline at the Baghdad

International Airport (BIAP). The other BDSC screening operation is for international Embassy Air (EAI) Flights departing from the BDSC EAI terminal.

Specific duties include examining baggage as it runs through X-ray machines and screening passengers with a hand-held wand, walk-through detectors. The employee(s) must also be able to perform manual baggage and passenger searches as necessary. The employee(s) control(s) and monitor(s) entry and exit points into secured airport locations, such as the ramp, sterile terminal areas, baggage claim and other controlled areas.

b. Baggage and Passenger Screening hours at BDSC are from 0500 hours local – 2200 hours local time six days a week, Saturday through Thursday. The terminals are closed on Fridays due to aircraft maintenance except for an occasional Very

Important Person (VIP) Visitor or Medical Evacuation flights. BDSC averages 130 flights each week, with approximately 1,200 passengers transiting per month.

c. The contractor shall ensure all personnel possess and maintain proper airfield access and clearance. A secret clearance is not required and these positions can be filled by

Local Nationals.

5. Cargo Loading and Unloading:

The contractor shall perform airfield ramp cargo loading and unloading operations at

Embassy Air Terminals located on designated State sites six days a week, Saturday through Thursday, 0500 local hours to 2200 local hours by:

Request for Proposal BLiSS

a. Providing personnel with the appropriate skill sets to operate contractor or USG provided equipment to load and off-load aircraft (fixed and rotary wing).

b. Contractor shall take direction from the Airport Tactical Operations Center for loading and unloading requirements.

c. The contractor will provide and maintain personnel with current Hazmat certifications for air cargo in accordance with Air Force Manual 24-204 IP or Title 49 CFR Part

172 Subpart H Training (IATA, Dangerous Goods Regulations or ICAO, Technical

Instructions training may also be used). Training must include function specific duties related to military air transportation.

d. For out-bound shipments, the Contractor shall ensure cargo is validated for air worthiness 100% of the time in accordance with procedures established in the following documents; Defense Transportation Regulation (DTR) Part III, USCENTCOM Aerial Port LOI, and Air Mobility Command Instructions (AMCI)

24-101 series.

e. Maintain and operate the airfield cargo yard and all related equipment to include weight scales, and supplies in accordance with applicable directives.

6. Aircraft Marshalling and Parking:

a. The Contractor shall operate and maintain aircraft parking and transient alert.

b. Aircraft parking will be clear of obstructions 95% of the time. Reported obstructions will be cleared within 15 minutes of a report, if parking is necessary.

c. Transient alert vehicles will be in position prior to aircraft exiting the runway 95% of the time.

d. Aircraft will be parked in accordance with a parking plan based on the daily flying schedule.

e. The Contractor will provide power to aircraft and tow aircraft as required utilizing

USG-provided equipment.

f. Conduct daily ramp and taxiway inspections prior to first aircraft departure or arrival to ensure surfaces are free of potential hazards.

7. Airport Operations Center (AOC):

a. The contractor shall provide personnel with the necessary skills and qualifications to manage the aerial port. Personnel will require the ability to obtain a Department of

State Unclassified Open Net account in order to maintain communications with other departments and agencies.

b. To manage and conduct and airfield drivers training program as required.

c. Operate a Prior Permission Request (PPR) program.

d. Develop and disseminate a consolidated flying schedule to include identifying flights transporting VIP and VVIP passengers.

e. Function as the Ramp Coordinator and monitor the ramp operations during the loading and unloading of passengers and cargo.

f. Coordinate all activities on the airfield to ensure safety.

g. Manage the airfield FOD program.

Request for Proposal BLiSS

h. Monitor AOC radios and respond to any calls for information.

8. Reports:

The contractor shall provide the following reports as required:

a. Daily Airfield Operations Situation Report (Sitrep).

b. Baggage Screening

c. Airfield Equipment Status

C.3.H Transportation Services- (Applicable to TOR 2, 3, and 4)

1) Shuttle Bus Services-

a) The BEC operates a shuttle bus service to other sites within the IZ. Current schedules are provided below:

i) BEC- RING ROUTE: 1 each 20 PAX bus is used to operate a ring route on the IZ from 06:00 to 23:30 daily.

ii) MEADOWLANDS EXPRESS: 1 each 20 PAX bus is used to operate a LES shuttle to and from an access gate to the Embassy Compound from 0715 to 1845 daily.

b) BDSC

i) The BDSC Ring Route has eight stops, using one 12 passenger van. The van runs daily every 30 minutes from 0500 to 2300.

c) BASRAH

One shuttle and driver is required during the hot months of the year, from May through

October, to operate a continuous ring route from 07:00 to 18:00 on the Consulate grounds only.

d) Transportation of bulk potable & non-potable water & waste water –

The Contractor shall transport both potable and non-potable water from a bulk water supply source to individual facilities at each site as directed by the COR. All transport will take place either within a site or within and between International zone sites.

C.3.I Supplemental Staffing and Maintenance Services to RSO- (Applicable to TOR 5)

1) Specialized maintenance and equipment services will be provided on DoD loaned equipment and certain State owned equipment as specified within this SOO and the equipment density list in Section J – Exhibit A.1 Attachment 3A. DoD loaned equipment such as the

Biometrics equipment must be maintained in accordance with DoD requirements.

Specifically, contractors shall account for all DoD loaned equipment in the DoD Property

Book Unit System Enhanced (PBUSE) system. Also, either the current DoD maintenance management software owned by the Army Sustainment Command, the Army War Reserve

Request for Proposal BLiSS

Deployment System (AWRDS), or a proposed contractor commercial system must be used to track maintenance and system operations.

2) Staffing for the maintenance services to RSO consists of a combination of augmentation and performance based staffing. Staffing augmentation is specified for badging and Rapiscan equipment operations. The contractor is to propose staffing requirements to maintain the equipment per the requirements within this SOO and in accordance with critical services housing guidelines in Section J – Exhibit A.1 Attachment 3B.

3) Definitions.

a) Sustainment is defined as maintenance and technical support.

b) Maintenance is defined as regularly scheduled Preventative Maintenance Checks and

Services (PMCS) being annotated and corrected to keep systems fully operational. PMCS are those maintenance tasks used to identify or prevent potential equipment problems.

PMCS also includes the periodic scheduled checks to monitor the health condition of an item of the system. It includes quick turnaround repairs by component replacement and adjustment.

c) Technical support is defined as a combination of unscheduled maintenance and repair tasks, training, and related spare parts supply and management.

C.3.I.1 Z Backscatter Vans and Forward Scatter Technology

REFERENCED DOCUMENTS:

a. AS&E Exclusion of Warranties

b. ZBV Operators Manual ASE-3100-3 Rev C

c. ZBV Operators Manual ASE-3200

d. Powertech Generator Operator’s Manual

TASK DESCRIPTIONS. The Contractor shall provide the following sustainment services for the ZBV systems located in Iraq.

A. Sustainment.

All systems covered by this SOO shall be sustained in a way to maintain an operational readiness rating of 90.0 percent or higher for systems covered, with the exception of damaged vehicles resulting from any cause listed in B.8 a through e.

B. Maintenance.

B.1 Maintenance for ZBV Systems: The Contractor shall conduct and document routine

Preventive Maintenance Checks and Services (PMCS) activity on the ZBV systems and subsystems that require such maintenance in accordance with the preventive maintenance plans referenced in the attached ZBV operations manuals. The Contractor shall provide all spare parts used during PMCS. The ZBV systems and subsystems include but are not limited to the following:

Request for Proposal BLiSS

a. Mercedes-Benz truck chassis, air conditioner, and generator

b. Backscatter X-Ray system

c. Any and all computer software associated with the system

d. Computer hardware hosting the software and associated supporting hardware

e. Detector array and associated electronics and safety systems

B.2 Maintenance for Forward Scatter Units. The Contractor shall conduct and document routine

PMCS activity on the Forward Scatter systems and subsystems that require such maintenance in accordance with the Forward Scatter Preventative Maintenance Plan. The Contractor shall provide all spare parts used during PMCS. The Forward Scatter systems and subsystems include but are not limited to the following:

a. trailer and hitch

b. detectors and detector stand

c. cables

d. beam stop

e. software

B.3 Operator Maintenance Responsibilities. The following routine maintenance activities and materials are understood to be operator responsibilities, but it is the responsibility of the

Contractor to ensure the necessary items are on hand for each system except for items provided by the government:

a. On-site support for routine items including, replenishing fuel, oil, and other vehicle fluids; replacing lamps and operator-replaceable fuses as provided by the Contractor, etc.

b. Providing consumables shall remain the responsibility of the Contractor to include, but not limited to, lamps, fuses, batteries, and wiper blades. The government will provide

CDs, diskettes, fuel, oil, and other vehicle fluids as needed unless vehicle requires something that is not common to the military’s supply and logistics system.

c. Image analysis: Contractor shall provide support and training as needed.

B.4 Technical Support. The Contractor shall provide supporting services for up to all fielded systems covered by this contract as annotated in Appendix B or anything else the Government purchases in this family of systems that requires follow on sustainment on an as required or as requested basis, such support to include the following services.

B.5 Scheduling. The Government will provide transportation and escort services in support of contract performance via Embassy Air Iraq. The Contractor may combine scheduled maintenance PMCS tasks with unscheduled calls for support to reduce the number of trips made to the same location.

B.6 Response Time. Contractor shall respond to calls for support within 24 hours contingent upon the availability of government furnished transportation or security escort.

B.7 Unscheduled Corrective Maintenance and Repair. Unless otherwise set forth in the PWS, the

Contractor shall conduct and document unscheduled corrective maintenance or repair on

Request for Proposal BLiSS equipment and keep all equipment in full mission capable condition, repaired to one standard that provides a consistent and measurable level of sustainment.

B.8 Repair of system damage due to any cause including the following:

a. Misuse whether by fault, negligence, or otherwise unless caused by the Contractor or an agent acting on its’ behalf, which is the sole responsibility of the Contractor. Said repair shall be treated as under warranty

b. Damage from peripheral power sources or equipment not delivered with the original system

c. Conditions resulting from improper use of the equipment or operation of equipment outside the specified environmental conditions

d. Modifications or repairs to the equipment other than made by the Contractor,

e. Acts of God, war, riots, insurrections or force majeure events.

Repair of damaged vehicles resulting from any cause listed in B.8 above, and including causes unknown, shall be handled in accordance with the procedures set forth herein unless caused by the Contractor or an agent acting on its’ behalf . Repair of damage is not subject to system repair and down time goals set forth in B.9 unless caused by the Contractor or an agent acting on its behalf. Upon the Contractor’s notification or discovery of system damage, the Contractor shall submit a Work Request to the Contracting Officer and the designated Contractor representatives.

The Work Request shall describe the over and above work proposed to include the probable cause of the damage, the extent of the damage, and the material/spare parts required to correct the damage. The Contractor shall identify catalog and non-catalog repair parts to the extent practicable and submit an estimated cost of repair, which shall constitute a ceiling price until the repair order is definitive. If damage is due to misuse whether by fault, negligence, or otherwise, the Contractor shall provide a detail report of investigation conducted by the government and a copy of the report in accordance with Mission policies to the Contracting Officer’s

Representative as Classified, For Government Official Use Only.

The Government will promptly review Work Requests and notify the Contractor whether to proceed. Within 24 hours of the Government’s authorization to proceed, the Contractor shall submit a Final Proposal for repair in sufficient detail to permit definitization. The Contractor shall submit the sub-Contractor’s quote for any non-catalog parts, sub-Contractor labor, freight, and other associated costs identified in the Final Proposal, to include the unit prices and costs.

The non-catalog repair parts and sub-Contractor costs shall be priced in accordance with the sub-

Contractor’s quote and the agreed upon Contractor’s Material and Sub-Contractor (M&S), G&A, and profit rates as stated in the contract. The parties shall negotiate the final price of repair within

72 hours of the Contractor’s Final Proposal submission and the Government shall issue an order reflecting this definitization. Failure to agree on the price of over and above work shall be a dispute within the meaning of the disputes clause of this contract.

B.9 System Repair and Down Time. Once on site the Contractor shall:

a. Diagnose the ZBV system within 8 hours

b. Complete the repairs within 24 hours following completion of the diagnosis, subject to:

Request for Proposal BLiSS

1) Availability of parts

2) Availability of transportation of personnel and spares to the system location

It is understood that not all spare parts will be forward based in Iraq and may require export from the U.S. to Iraq in order to support the repair. This should be an exception. The Contractor is encouraged to forward base as much material as necessary to maintain availability and readiness rates.

B.10 Training. Contractor Personnel Training. The Contractor shall provide training for its own personnel in all areas of safety, operation and maintenance of the ZBV systems and operator training as requested by the RSO.

B.11 Spares and Consumables Management. An initial stock of spare parts and material was purchased by the Government and forward based in Iraq. A stockage of material and spare parts unique to the ZBV has been established. The Contractor shall provide custodial care, inventory accountability, and management of this material as necessary to support the ZBV. The

Contractor’s proposal shall include a catalog list of spare parts and supplies along with unit price per item. The catalog list shall be utilized to procure any additional spare parts on an as needed basis. In the event that spares are used in repairing a warranted item the Contractor shall reclaim the part from the warranty provider and replenish the governments spares base. In the event, the

ZBV or its parts/components is designated by the President of the United States as a defense article in accordance with the International Traffic in Arms Regulation (ITAR), the Contractor shall take appropriate action to secure an export license from the US Department of State and use carriers designated by the license.

B.12 Hazardous Material certifier requirements: Contractor will provide a trained and current

Hazardous Material certifier that is trained IAW 49 CFR (Code of Federal Regulations), Part

172, IATA (International Air Transportation Association) 1.5.2 and 1.6, and AFMAN24-204

Attachment 25 to certify all Hazardous Material shipments offered for carriage, regardless of mode of transportation.

C. Period of Performance- See Task Order Request

D. Security.

Contractor personnel who have access to or who generate secured information shall be required to have a secret security clearance. The Contracting Officer shall provide a DD Form 254, Department of Defense, Contract Security Classification Specification.

4.1 Classified Information. Any information concerning the current or projected location, condition, mission, vulnerabilities and operating military force(s) for the systems maintained under this contract shall be classified SECRET. All other aspects of this contract are considered

UNCLASSIFIED.

E. Safety

Request for Proposal BLiSS

Contractor is responsible for providing appropriate industrial safety equipment, training and procedures for his own employees.

F. Deliveries

Reports: The Contractor shall provide a daily report documenting the operational status of all

ZBV in Iraq. The report shall include maintenance challenges impacting any system’s fully operational status to include status of any parts or material needed to bring the equipment to fully mission capable status. Contractor shall provide immediate notification on operational readiness status changes once change is confirmed being either operational or non-operational with whatever details are available at the time. Information will be sent in the form of an email to the point of contact designated by PM-SKOT and courtesy copy the COR. Status of parts and material is defined as ETA, method of shipment, and method of tracking the parts or material.

The daily report shall document open issues concerning discussions with the Government, personnel working on the contract, parts, repairs, systems in a other than fully mission capable condition for more than 15 days, and any information pertinent to quality program management.

Further, the Contractor shall also provide monthly reports of its activities that were conducted in the performance of this contract. This report shall include a full list of parts and materials that were replaced, used, consumed and subsequently replenished in the performance of all the maintenance and technical support provided. The Contractor shall provide a daily report detailing services performed on equipment. Additionally, the contractor will report on any training conducted with operators.

C.3.I.2 Biometrics Equipment

In coordination with designated Government representatives, the Contractor shall provide field service support to the specified Biometrics equipment listed in Section J – Exhibit A.1

Attachment A.

1) The Contractor shall ensure that planning and resources allow for backfill of personnel who are on-leave or rotating out of country.

2) The Contractor shall provide timely notification to applicable Mission personnel regarding the operability and serviceability of assigned assets.

3) The Contractor shall provide timely notification to applicable Mission personnel regarding the operability and serviceability of assigned equipment. The Contractor shall maintain configuration management of BAT-A and BISA hardware, software, and equipment.

4) The Contractor shall provide Field Service Engineering (FSE) support to include comprehensive and responsive network support services, planning, scheduling, operation, optimization, database administration, security administration, maintenance, network management, network monitoring, administration, and configuration management including local area networks (LANs) and connectivity to associated wide-area-networks (WANs).

The Contractor shall address software issues and conduct upgrades. The Contractor shall provide hardware maintenance assistance with the lifecycle replacement plans and repair processing of equipment.

Request for Proposal BLiSS

5) Database Administration (DBA) support for BAT-A and BISA systems in use. The

Contractor shall provide support to include database maintenance, tracking and monitoring of data flow, establishment and coordination of division replication schema, server software upgrades. The Contractor shall perform daily tasks to include monitoring the replication schema, monitoring and optimizing network performance, providing network metrics, developing and implementing database monitoring tools, and serving as the resident database expert for TBS users.

6) Training support--The Contractor shall conduct limited refresher training for BAT and BISA equipment operators as required by the Government. Training shall be geared to cover all of the tasks and associated skills required to execute the specific biometric mission. The

Contractor shall identify the number of operators trained, the material covered and any additional information requested by the Government/PM Biometrics.

7) The Contractor shall ensure that BAT-A and BISA are operating at the necessary levels to accomplish each system’s operational capabilities as described in this SOO. The Contractor shall be responsible for performing or assisting personnel to perform daily operational tasks, including: system start-up, initialization and shut down; software patch implementation;

system maintenance checks; security checks of daily logs; daily operation of servers to include email server and web server (if applicable); transaction reconciliation; local area networks (LAN) administration and coordination with wide area networks (WANs); network security functions IAW System Security Authorization Agreement; database administration, including extracting data for reporting purposes; performance of system upgrades including planning/scheduling, testing, and coordination.

8) The Contractor shall also assist Government operators that have been issued TBS equipment with equipment management and configuration, to include:

a) Handling of Damaged / Inoperable Equipment. In conjunction with designated logistical support providers (e.g., Tobyhanna, GISA) the Contractor shall coordinate to replace

(swap out) damaged and/or inoperable equipment for BAT-A and BISA users. Where authorized, the Contractor may perform minor field service repair activities. The

Contractor shall also be expected to provide feedback on suitability of equipment and recommendations for improvement.

b) Handling of Equipment Requiring Refresh. In conjunction with designated logistical support service providers (e.g., Tobyhanna, GISA) the Contractor shall coordinate to replace (swap out) equipment at the end of its lifecycle with the latest approved version for BAT-A and BISA users.

c) New Equipment Fielding / Issuance. Based on approved requirements and resource availability, the Contractor shall coordinate with designated logistical support service providers (e.g., Tobyhanna, GISA) to provide new users with BAT-A and BISA equipment. Along with issuance of these systems/devices, the Contractor shall provide the necessary new equipment training to support their effective use.

9) Security Requirements: Contractor personnel providing DBA or FSE support require an active secret clearance.

C.3.I.3 Rapiscan

Request for Proposal BLiSS

The contractor shall provide sustainment and maintenance services for Secure 1000 personnel scanners covered by this SOO as noted in Section J – Appendix A.1 Attachment 3A.The current

Rapiscan Systems in Iraq were purchased by the U.S. Army Product Manager Force Protection

Systems (PM FPS).

1) Definitions.

a) Fully Mission Capable (FMC) (Green) is defined as all functions of the system being in their proper working condition, to include but not limited to the system being able to scan images, move under its own power (when applicable), and is able to operate independent of an outside power source.

b) Partially Mission Capable (PMC) (Yellow) is defined as the system being able to scan images in a proper working condition, however all functions of the system are not in proper working order, to include but not limited to moving under its own power

(when applicable) operating independent of an outside power source.

c) Non Mission Capable (NMC) (Red) is defined as the system being unable to scan images in proper working condition.

2) Referenced Documents

a) Secure 1000 personnel scanners Statement of Product Warranty and Description of

Comprehensive Maintenance.

3) Task Descriptions

The Contractor shall provide the following services for the Rapiscan systems located in

Iraq in support of Department of State:

4) Sustainment.

All systems covered by this SOO shall be sustained in a way to obtain and maintain an operational readiness rating of 90.0 percent or higher for all systems located in Iraq, with the exception of damaged vehicles/systems resulting from any cause listed in 3.1.2.2.2 A thru E. This rating will be determined monthly based on the average daily operational readiness rating for each month.

5) Maintenance.

a) The Contractor shall conduct and document routine PMCS activity on the systems and subsystems mentioned in Appendix B that require such maintenance in accordance with (Reference 2 b).

6) Technical support. The Contractor shall provide supporting services for all fielded systems covered by this contract. Such support shall include but is not limited to the following services.

Request for Proposal BLiSS

a) Scheduling. The Government will provide transportation and escort services in support of contract performance via Embassy Air Iraq. The Contractor may combine scheduled maintenance PMCS tasks with unscheduled calls for support to reduce the number of trips made to the same location.

b) Response time. Contractor shall respond to calls for support within 24 hours contingent upon the availability of government furnished transportation or security escort.

c) Unscheduled corrective maintenance and repair. Unless otherwise set forth in the

PWS, the Contractor shall conduct and document unscheduled corrective maintenance or repair on equipment and keep all equipment in fully mission capable condition repaired to one standard as provided in section 3.1.

d) Repair of damaged systems due to any cause including the following:

i. Misuse whether by fault, negligence, or otherwise unless caused by the Contractor or an agent acting on its behalf is the sole responsibility of the Contractor. Said repair shall be at no cost to the Government.

ii. Damage from peripheral power sources or equipment not delivered with the original system,

iii. Conditions resulting from improper use of the equipment or operation of equipment outside the specified environmental conditions,

iv. Modifications or repairs to the equipment other than made by the Contractor,

v. Acts of God, war, riots, insurrections or force majeure events.

e) Repair of damaged vehicles resulting from any cause listed above, including causes unknown, shall be handled in accordance with the procedures set forth herein unless caused by the Contractor or an agent acting on its behalf . Repair of damage is not subject to system repair and down time goals unless caused by the Contractor or an agent acting on its behalf. Upon the Contractor's notification or discovery of system damage, the Contractor shall submit a Work Request concurrently to the Contracting

Officer and the designated Contractor representatives. The Work Request shall describe the over and above work proposed to include the probable cause of the damage, the extent of the damage, and the material/spare parts required to correct the discrepancy. The Contractor shall identify catalog and non-catalog repair parts to the extent practicable and submit an estimated cost of repair, which shall constitute a ceiling price until the repair order is definitive. If damage is due to misuse whether by fault, negligence, or otherwise the Contractor shall provide a detail report of investigation conducted by the Government and a copy of the report in accordance with AR15-6 to the COR and keep classified for government official use only. If said report is not provided to the Contractor, the Contractor shall provide all known information and a Government POC for follow-up.

f) The Government will promptly review Work…