ExhA.1_Atch_3E_PD-_BADGE_OFFICE_SUPERVISOR_at_Consulate_or_Annex.pdf

BADGE OFFICE SUPERVISOR – CONSULATE OR ANNEX

REGIONAL SECURITY OFFICE

U.S. MISSION IRAQ

1. BASIC FUNCTION OF POSITION

The Badge Office Supervisor will be assigned to the Regional Security Office (RSO) in a

Consulate or annex in Iraq, where they will work under the immediate direction of the assigned ARSO overseeing the badge office. The Badge Office Supervisor is responsible for the overall management and operation of the badge office. They will supervise two badge technicians. The RSO badge office conducts application reviews, data-entry/enrollment, Chief of Mission (COM) badge and placard printing and issuance, record data base entries, administrative tasks associated with badging and access issues, and handles customer service relations with applicants and COM personnel.

2. MAJOR DUTIES

The Badge Office Supervisor at a consulate or annex major duties are:

Responsible for the overall management and operation of the badge office.

Supervise two Badge Technicians.

Be proficient with all badging and enrollment procedures and processes for all personnel to include cleared Americans, other U.S. citizens, as well as third country nationals and local Iraqi nationals. This includes SMSe and biometric badging systems and any other badge systems employed by the RSO.

Ensure all badging procedures are done in accordance with RSO guidance and standards.

Conduct all badging operations and administrative tasks themselves in addition to supervising the work of the badge technicians.

Ensure personnel applying for all badge/vehicle placards applications are complete, authenticated by designated approving authorities, and are authorized based on established criteria. Ensure applicants attend the mandatory security briefing.

Ensure all badge enrollments, applications, and other documentation are properly documented and stored and save electronically and by hard copy in an organized manner as prescribed by the RSO.

Ensure all administrative duties to include record data base entry and keeping of appropriate documentation is conducted as prescribed by RSO.

Ensure the badge office is always properly staffed with sufficient personnel to carry out their duties at all times. This includes planning for personnel’s R&Rs, and any other leave/staffing issues.

Ensure all assigned badge equipment is operated correctly, remains operational and receives properly scheduled maintenance.

Ensure all staff work established hours as required by RSO and are performing to standard.

Ensure all personnel are providing excellent customer relations and using good judgment while interacting with applicants.

Oversee and conduct verification of security clearances, vetting certificates for Third

Country Nationals and Local Iraqi Nationals, Letters of Agreement, Letters of

Justification, and other documentation necessary for applicants.

Ensure the accountability of all equipment and supplies. Ensure badging equipment supplies are at their appropriate levels. This includes ensuring there is spare equipment if a device/hardware breaks down. Conduct monthly inventories of assigned equipment and supplies and provide to RSO. Plenty of advance notice must be provided to RSO if any supplies are running low.

Notify RSO immediately of any irregularities or breach of procedures related to any badge, access, or other security issues.

Oversee as well as create and issue embassy parking placards to personnel seeking approval for vehicular access to Chief of Mission venues. Ensure proper record keeping and data base entry for all requests and issuances.

Notify RSO immediately of any irregularities or breach of procedures related to any badge, access, or other security issues.

Oversee as well as create and issue embassy parking placards to personnel seeking approval for vehicular access to Chief of Mission venues. Ensure proper record keeping and data base entry for all requests and issuances.

Notify RSO immediately of any irregularities, anomalies, issues, or problems to the

Badge Office Supervisor and/or RSO.

Manage, create and issue embassy parking placards to personnel seeking approval for vehicular access to COM venues.

Manage the schedule appointments for group applicants for appointments for Badge

Issuance.

Perform other administrative duties as assigned by the RSO in support of the security mission.

3. QUALIFICATIONS

Must have computer proficiency in Microsoft Office, Word, and Excel.

Management or supervisory experience.

Effective interpersonal and customer service skills.

Computer data entry and administrative/office management experience.

United States citizenship.

Must possess a minimum Secret security clearance.

Must have a high school diploma.