SAQMMA12R0007 Freetown(Final).doc

Section B - SUPPLIES OR SERVICES AND PRICES

B.1 PRICE SCHEDULE

Price Schedule is included as an attached document (See Exhibit S)

B.2 SERVICES

The Contractor shall provide local guard services in accordance with Section C, Performance Work Statement, including all Exhibits. The Contractor shall be required to provide two types of services: (1) Standard and (2) Additional or Emergency.

The Government may require the Contractor to supply additional materials or equipment when ordering Additional or Emergency Services. The cost of the additional materials or equipment shall be reimbursed in accordance with the terms and conditions of this contract.

B.3 TYPE OF CONTRACT

This is a Time-and-Materials (T&M) Contract as defined in Federal Acquisition Regulation (FAR) 16.601. The contract also includes firm-fixed price and cost-reimbursement components.

B.4 OFFERS AND PAYMENT IN U.S. DOLLARS

All offerors have the option of submitting their proposal in U.S. Dollars or in Sierra Leone Leones.

B.5 Goods and Services Tax (GST) Goods and Services Tax (GST) should be priced as a separate charge in the monthly invoice (see sample invoice in Exhibit I). The amount of GST to be charged is fifteen percent (15%). Local law dictates the portion of the contract price that is subject to GST; this percentage is multiplied only against that portion. It is reflected for each performance period.

B.6 PAYMENT, CEILING, AND WITHHOLDING

The Government will pay the Contractor for the number of hours worked. (See Section I, FAR 52.232-7). The actual disbursement of funds may occur directly from the Department of State, or may be transmitted from the Department of State and other federal agencies who receive services under this contract. Any issues with payment should be directed to the Contract Specialist identified in Section G of this Contract. The Government will make no withholding/retainage pursuant to FAR 52.232-7(a)(7), "Payments Under Time-and-Materials and Labor-Hour Contracts."

The Contractor shall not exceed the ceiling prices, shown in pricing tables in Section B, either in total or for any category, unless the Contracting Officer (CO) signs a written contract modification to increase the ceiling.

The Government shall impose a deduction from the amount of payment for each instance of unacceptable performance or non-performance in accordance with Exhibit C, Quality Assurance and Surveillance Plan (QASP).

B.7 EMPLOYEE SALARY BENEFITS

The Government shall have no responsibility or liability for payment of any wages or benefits to Contractor's employees. The Government, its agencies, agents, and employees shall not be part of any legal action or obligation regarding these benefits, which may subsequently arise. Where local law requires bonuses, specific minimum wage levels, and premium pay for holidays, payments for social security, pensions, severance, sick or health benefits, childcare or any other benefit, the Contractor is responsible for these payments. The Contractor shall submit evidence of compliance with this requirement upon request by the Government. The rates/prices in Section B shall include all such costs.

B.7.1 Special Allowances To ensure that the guards performing services under this contract are adequately compensated so as to avoid unnecessary attrition, labor unrest and other dangers to the post’s security, the Contractor is required to provide every guard special allowances in addition to the basic wages and other benefits provided in accordance with applicable local labor law and the Contractor’s regular compensation procedures. These special allowances shall be in addition to basic wages and other benefits, and may not be offset against or counted toward such basic wages and other benefits. A failure by the Contractor to provide the special allowances in a timely manner shall be deemed a material breach of this Contract warranting termination of the contract for default in accordance with FAR 52.249-8 as contained in Section I of this contract.

If these special allowances are monetary, these special allowances shall be paid to the guards at least monthly in the local currency equivalent at the official exchange rate prevailing on the date of payment. The Government may adjust the amount of these special allowances from time to time as it deems necessary. Should the Government increase the amount of these special allowances, the Contractor shall be entitled to a price adjustment to reimburse it for the actual increased costs of providing allowances to the guards, but no overhead, profit or other indirect costs shall be allowed. Should the Government decrease the amount of the allowance or discontinued, the Government shall be entitled to a price adjustment decreasing the contract price by the decrease in the actual costs of providing allowances to the guards.

B.7.1.1 Supplemental Wage Allowance

RESERVED

B.7.1.2 Meal Stipends

RESERVED

B.7.1.3 Transportation Stipends

RESERVED

B.7.2 Health Benefits

The Contractor is required to include health benefits including hospitalization, outpatient care, maternity care and medication, for guards employed under this contract in its compensations program. The Contractor’s health benefits plan will be reviewed and approved by the Government prior to contract award, and must be maintained at the level approved throughout the term of the contract at no additional cost to the Government. A failure by the Contractor to maintain its health benefits program as required by this subsection shall be deemed a material breach of this Contract warranting termination of the contract for default in accordance with FAR 52.249-8 as contained in Section I of this contract.

B.7.3 Meal Service

RESERVED

B.7.4 Uniform Laundry Service

RESERVED

B.8 LABOR CATEGORIES

Section C, Performance Work Statement, contains the specific tasks, and Section H contains personnel requirements the Contractor shall be required to provide and/or adhere to in the performance of this contract. All personnel requirements pertain to the labor categories contained under both Standard and Additional or Emergency (A&E) Services.

B.9 BASE YEAR, OPTION YEAR and OPTIONAL SERVICE PRICING

For the purposes of calculating premium pay, authorized holidays are shown in Section J, Exhibit F. Contractor employees who are either U.S. citizens or hired in the U.S. shall be entitled to premium pay for U.S. holidays only. Contractor employees who are neither U.S. citizens nor hired in the United States shall be entitled to only those holidays recognized by the Government of Sierra Leone. This includes other fringe benefits such as annual leave, sick leave and severance pay.

The Contract Line Item Numbers CLINS 0001 – 0012; 1001 – 1012; 2001 – 2012; 3001 – 3012; 4001 - 4012 prices in Section B shall contain only expenses associated with wages, fringe benefits, severance costs, overhead, G&A and profit involved in administering, managing and providing services under this contract. Local labor laws may require bonuses, specific minimum wage levels, and premium pay for holidays, payments for social security, pensions, severance pay, sick or health benefits, childcare or any other benefit, the Contractor is responsible for these payments. The rates/prices in Section B shall include the applicable costs necessary to comply with local labor laws.

The Contractor shall not permit any employee to work more than 12-continuous hours in a 24-hour period, except in emergency situations or as authorized by the CO or Contracting Officer’s Representative (COR). Each guard shall have a minimum of 12 hours off duty between tours on this contract, except as authorized above. The Contractor shall provide a 15-minute break once every four (4) hours during an employee’s tour of duty to allow for comfort, personal needs, stress, or other required or requested absences from the Exhibit A assigned post. The Contractor shall provide a minimum 30-minute meal break at an appropriate time once during every tour of duty lasting eight (8) or more hours. Breaks shall not run consecutively.

The Contractor shall obtain the prior written approval of the COR if any employee of the Contractor performing under this contract: 1) intends to work for another firm or organization in addition to the Contractor or 2) before assigning any guard performing under this contract to work with another client of the Contractor. The Contractor shall not bill for employee hours that exceed the 12-hour tour length.

In consideration of satisfactory performance, the Government will pay the Contractor each month for the Standard and/or A&E Services rendered. Additional or Emergency Services shall be requested by the Government. The Government may or may not need the maximum number of hours stated in Section B. The Government reserves the right to revise the requirements stated under this section as deemed necessary.

B.9.1 Standard Services – Fixed Price Section J, Exhibit A delineates the current work locations; functions; hours of coverage; days per week and hours per day for the Standard Services required herein. The Contractor shall not subcontract or lease Standard Services.

The fixed hourly rates for Standard Services are fully burdened rates and shall include all wages (local labor law compliance, if applicable, and any premiums relating to overtime, holidays, or night shifts), overhead, fringe benefits, severance costs, general and administrative expenses and profit for each category of labor. Overhead costs may include administrative personnel, transition costs, materials and supplies, training, or housing for example. Labor categories for Standard Services are outlined below:

· CLINs 0001, 1001, 2001, 3001 and 4001: Guard Force Commander: See paragraph H.5.2.

· CLINs 0002, 2002, 2003, 3002, and 4002: Supervisor: See paragraph H.5.3.

· CLINs 0003, 1003, 2003, 3003 and 4003: Senior Guard: See paragraph H.5.4.

· CLINs 0004, 1004, 2004, 3004 and 4004: Guard/Driver: See paragraph H.5.5.

· CLINs 0005, 1005, 2005, 3005 and 4005: Guard: See paragraph H.5.6.

B.9.2 Additional or Emergency (A&E) Services – Fixed Price The Additional or Emergency (A&E) Services may be required at any location covered by this contract and shall be provided by the contractor if requested by the COR. The hours included in Section B for A&E Services are strictly estimates, may not be utilized in the quantities estimated and are not purchased by this contract. The Government is not obligated to order A&E Services and does not represent that any minimum will be ordered or that the estimates will not be exceeded. The rates established for A&E Services are not subject to adjustment under the clause entitled Variation in Quantity (H.14) The Government will not be liable for any costs related to A&E Services that are not ordered.

Additional or Emergency Services are within the scope of this contract, but not specified in Section J, Exhibit A. The performance of duties listed in Section J, Exhibit A does not constitute A&E Services. The Contractor shall not subcontract or lease for the A&E Services. Materials shall be reimbursed at cost in accordance with FAR 16.601 (except as provided for in FAR 31.205-26(e) and (f)).

The COR may request A&E Services to meet increased workload or temporary needs for services arising from visitors to post or special events. The Contractor shall obtain the COR’s written approval for reimbursement of any non‑expendable equipment or expendable supplies to be supplied by the Contractor related to the A&E Services. The COR shall confirm any oral request for A&E Services in writing within 48 hours of the oral request.

The Contractor shall include in its next regular invoice details of the A&E Services and any materials provided. The Contractor shall also include a copy of the COR's written confirmation for providing such services and the written approval for the reimbursement of materials billed.

The fixed hourly rates for A&E Services are fully burdened rates and shall include all wages (local labor law compliance if applicable and any premiums relating to overtime, holidays, or night shifts), overhead, fringe benefits, severance, general and administrative expenses and profit for each category of labor. Materials shall be reimbursed at cost in accordance with FAR 16.601 (except as provided for in FAR 31.205-26(e) and (f)). Labor categories for A&E Services are outlined below:

· CLINs 0006, 1006, 2006, 3006 and 4006: Guard Force Commander.

· CLINs 0007, 1007, 2007, 3007 and 4007: Supervisor.

· CLINs 0008, 1008, 2008, 3008 and 4008: Senior Guard.

· CLINs 0009, 1009, 2009, 3009 and 4009: Guard/Driver.

· CLINs 0010, 1010, 2010, 3010 and 4010: Guard.

B.9.3 Optional Services for Surveillance Detection

If determined in the best interest of the government, the Contractor shall provide services for the Base Year upon award. At the sole discretion of the government may extend the services of this contract by written notice to Contractor in accordance with FAR 52.217-4, Evaluation of Options Exercised at Time of Contract Award, and Optional Services for Surveillance Detection. If exercised, Optional Services Surveillance Detection shall continue for a period of 12 months.

The fixed hourly rates for Optional Services are fully burdened rates and shall include all wages (local labor law compliance if applicable and any premiums relating to overtime, holidays, or night shifts), overhead, fringe benefits, severance, general and administrative expenses and profit for each category of labor. Labor categories for Optional Services are outlined below:

· CLINs 0011, 1011, 2011, 3011 and 4011: SD Supervisor.

· CLINs 0012, 1012, 2012, 3012 and 4012: SD Specialist.

B.9.4 Optional Bodyguard Services

RESERVED

B.9.5 Other Direct Costs These are items for which the Contractor shall be reimbursed at cost for all non-expendable equipment and expendable supplies, related to performance of the contract.

B.9.5.1 Mobile Patrol Vehicles – Fixed Price CLINs 0013, 1013, 2013, 3013 and 4013 – Mobile Patrol Vehicles: The Contractor shall furnish sufficient vehicles to provide Mobile Patrol operations during the days and hours specified in Section J, Exhibit A. The mobile patrol units shall operate 24-hours per day, seven (7) days per week.

The Contractor shall have sufficient spare vehicles to ensure no lapses in coverage due to mechanical failure, regular maintenance or other unforeseen reasons (reference Section C.5.2.2 and Section J, Exhibit D). The Contractor shall be responsible for providing new 4-door, 4X4 air-conditioned pickup trucks or SUV vehicles at the start of contract performance period. During contract performance any vehicle exceeding 200,000 kilometers shall be replaced at no additional cost to the government. In the event a replacement is required, the COR shall approve any vehicle that differs from the existing models.

The monthly rate for Mobile Patrol vehicles shall include all operating costs including, but not limited to fuel, lubricants, oil, routine and special maintenance, care and cleaning, and insurance. The Contractor shall take into account the residual value and only charge the Government for the prorated cost applicable to this contract. The titles to all vehicles supplied by the Contractor will remain with the Contractor. Vehicles performing under this CLIN shall be used only for Mobile Patrol purposes and shall display a COR-approved logo on the driver’s side and passenger side doors. The costs related to vehicles used for other purposes in the performance of this contract shall be included in the Contractor’s overhead. The monthly rate for vehicles is firm fixed price.

B.8.5.2 Surveillance Detection (SD) Vehicles – Fixed price CLINs 0014, 1014, 2014, 3014 and 4014: Vehicles—Surveillance Detection: The Contractor shall provide a minimum of two (2) motorcycles for use in SD operations. The Contractor may request reimbursement for the cost associated with providing SD Vehicles as specified in the contract. The monthly price for vehicles shall be Firm-Fixed Priced. The monthly rate shall include all operating costs including, but not limited to fuel, lubricants, oil, routine and special maintenance, care and cleaning, and insurance.

B.8.5.3 Uniforms/Equipment – Fixed Price CLINs 0015, 1015, 2015, 3015 and 4015 – Uniforms/Equipment: The contractor shall be responsible for obtaining all uniforms and equipment as specified in Section J Exhibit D Contractor Furnished Property.

B.8.5.4 SD Equipment – Fixed Price CLINs 0016, 1016, 2016, 3016 and 4016: SD Equipment: Surveillance Detection Equipment (monthly rate): The monthly rate shall include all equipment costs associated with Surveillance Detection operations (see Section C.5.13), including repair and maintenance cost.

B.8.5.5 SD Command Post – The Contractor will provide the SD Command Post.The cost of providing the SD command post should be included in CLIN 0016, SD Equipment.

B.8.5.6 Central Alarm Monitoring System (CAMS)

RESERVED.

B.8.5.7 Guard Electronic Monitoring Systems (GEMS) – Fixed Price CLINs 0017, 1017, 2017, 3017, and 4017 – GEMS: The Contractor shall furnish and maintain a GEMS, including all software, sufficient numbers of barcode readers, bar code labels, data transmitter, personal computer, and training and maintenance so the system can remain in continuous use. Monthly rate shall include all costs associated with GEMS equipment (see paragraph C.5.8), including maintenance costs.

B.8.5.8 Local Guard Force Radio Network – Fixed Price CLINs 0018, 1018, 2018, 3018 and 4018 – Radio Network: The monthly rate shall include all costs associated with radio/communications equipment (see paragraph C.5.9), including maintenance costs.

The Contractor is responsible for acquiring and paying for radios, all frequencies, usage fees, licenses and permits that may be required for the operation of the communications network throughout the life of the contract and shall be an Embassy-dedicated radio network, which shall not be shared with other company network. The Contractor is responsible for all maintenance and repair costs associated with all communications equipment included in the communications network. (See Exhibit D – Contractor-Furnished Property)

B.8.5.9 Cell Phones (monthly rate) – Fixed Price CLINs 0019, 1019, 2019, 3019, and 4019 – Cell Phones: The monthly rate shall include all costs associated with providing cell phones as required in Section J Exhibit A, including maintenance costs and replacement costs. All cellular phones must provide full in and out of network coverage.

B.8.5.10 Weapons/Ammunition

RESERVED

B.8.5.11 Uniform Laundry/Maintenance

RESERVED

B.8.5.12 Supplemental Wage Allowance

RESERVED

B.8.5.13 Meal Stipend

RESERVED

B.8.5.14 Transportation Stipend

RESERVED

B.8.5.15 Reimbursable Materials - Cost Reimbursement CLINs 0020, 1020, 2020, 3020, and 4020 – Reimbursable Materials: In the event the Government requests the Contractor to purchase Reimbursable Materials, the Contractor shall provide 2 competitive vendor quotes in support of the purchase as well as a written justification if the Contractor selects other than the lowest priced quote. The quotes shall serve as a determination of fair and reasonable pricing by the CO. However, the Contractor is not required to obtain competitive vendor quotes if the total value of the purchase does not exceed USD$1,000.00. The contractor shall receive COR written approval before procuring any reimbursable materials.

The Contractor shall be reimbursed for all non-expendable equipment and expendable supplies, related to the performance of A&E services. Reimbursable materials and equipment shall not exceed USD$1,000.00 per contract year. Contractor shall receive COR written approval before procuring any reimbursable materials.

B.8.5.16 Defense Base Act Insurance (DBA) – Cost Reimbursement CLINs 0021, 1021, 2021, 3021 and 4021 – DBA Insurance: The cost of DBA insurance is paid on an annual basis. The period of performance of this contract may be extended beyond one (1) year. If so, the Contractor shall contact the Contracting Officer, request the new rates, and be reimbursed by the Government for the actual, documented DBA insurance costs.

The hourly rates and prices in the contract shall not include DBA Insurance. The Government will reimburse the Contractor directly for DBA Insurance that is required and obtained in accordance with Section I, DOSAR 652.228-71, "Worker's Compensation Insurance (Defense Base Act) – Services (DEVIATION)" incorporated by full text and FAR 52.228-3, "Worker's Compensation Insurance (Defense Base Act)" incorporated by reference.

When the contract is awarded, the Contractor shall contact the Contracting Officer and request the name of the insurance broker under contract to the Department of State. After paying the DBA insurance premium, the Contractor shall include copies of the invoice from, and proof of payment to, the insurance carrier as supporting documentation with any invoice submitted to the Government requesting reimbursement for DBA insurance under this contract (Section G.2.1). The Contractor shall submit the certification to the CO before the Notice-to-Proceed (see Section F.2 Notice-to-Proceed).

B.8.5.17 Goods and Services Tax (GST) – Cost Reimbursement CLINs 0022, 1022, 2022, 3022 and 4022- Goods and Services Tax (GST): GST shall not be included in the rates for Standard Services, Additional or Emergency Services, Vehicles, SD vehicles, Radio Network, SD Equipment, estimated reimbursable materials, Uniforms/Equipment, GEMS, or cell phones. DBA is not subject to GST. Rather, the Contractor shall include GST as a separate charge in the monthly invoices (see sample invoice in Exhibit I). The amount of GST to be charged is fifteen percent (15%). Local law dictates the portion of the contact price that is subject to GST; this percentage is multiplied only against that portion. It is reflected for each performance period. All portions of the solicitation, except for DBA, are subject to GST.

SECTION C - PERFORMANCE WORK STATEMENT (PWS)

C.1 PURPOSE AND OBJECTIVES

The United States Department of State (DOS) has a requirement for a qualified Contractor to provide local guard services at the U.S. Embassy Freetown. The Embassy requires a secure environment to conduct its mission. The Contractor shall provide the organizational structure, management, and qualified staff at levels adequate to meet or exceed the requirement contained in this PWS.

C.2 BACKGROUND

The DOS, Bureau of Diplomatic Security (DS) plays an essential role in ensuring that foreign policy missions are accomplished in a safe and secure environment. DS accomplishes this objective by making the protection of people, information, and property its top priority. DS develops and implements effective security programs to safeguard Foreign Service personnel as they implement foreign policy and promote U.S. interests around the world. The protection of life is the most critical element of the DS mission, and is an absolute requirement for the global conduct of foreign affairs.

DS Special Agents that are assigned to U.S. diplomatic missions overseas serve as the Regional Security Officers (RSO). The RSO provides the first line of defense for DOS personnel, their families, U.S. diplomatic missions, and national security information. The RSO develops and implement the programs that shield U.S. missions and residences from physical and technical attack. The RSO receives valuable assistance in this effort from other Diplomatic Security personnel, local investigators, security engineering officers, and host government officials. The RSO serves as the primary liaison with foreign police and security services overseas in an effort to obtain support for U.S. law enforcement initiatives and investigations. The RSO also serves to monitor the performance of the local guard services as the Contracting Officer’s Representative (COR).

C.3 MISSION AND GOALS

The primary mission of the Local Guard Force (LGF) is to protect U.S. Government personnel, facilities, and equipment from damage or loss. The LGF is one component of the Mission’s security apparatus and complements other physical, technical, and procedural security systems. The LGF shall carry out specific actions as described in these General and Post Orders (See Section J, Exhibit B). The local guard services shall prevent unauthorized access; protect life; maintain order; deter criminal attacks against employees; dependents and property and terrorist acts against all U.S. assets, and prevent damage to Government property.

C.4 LOCAL GUARD SERVICES

The Contractor shall be required to provide Standard and A&E local guard services. The Contractor shall maintain a sufficient number of trained and qualified personnel in order to meet the required hours of operation for each post. The Standard Services are set forth in Section J, Exhibit A. The Contractor local guard services shall act as an early warning signal to the Embassy and RSO. The Contractor shall ensure that the local guard service personnel comply fully with the General and Post Orders contained in Section J, Exhibit B.

The requirement for temporary A&E Services may stem from such things as a Very Important Person (VIP) visitor to the Embassy, information indicating a possible terrorist attack, or change in threat environment. These changes form the basis for on-going analysis and review of the structure and location of posts as well as the level of security in effect.

The Contractor shall provide both basic and annual re-certification training at no additional cost to the Government. Contractor personnel are prohibited from providing guard services if they have not successfully completed basic and/or annual re-certification training. Annual re-certification training shall include any new material bearing on the performance of the local guards that is deemed necessary by the COR. The Contractor is required to subject its personnel to the U. S. Government's approval prior to their posting (Section H.2).

C.4.1 General and Post Orders

The General Orders provide directions and instructions of general application to the Contractor personnel. Post Orders provide detailed instructions to persons assigned to a specific guard post. The Contractor shall ensure that guard personnel are complying with these orders. These orders will not be modified or revised without the written authority of the COR(s).

The Government may make changes to the General and Post Orders within the scope of the contract. All changes and revisions to the orders shall be accomplished by issuance of contract modification. The Contractor may submit to the COR(s) any request for changes to the orders.

The General and Post Orders will only be provided to the Contractor in English. The Contractor shall be responsible for translating both General and Post Guard Orders into the local language(s). The Contractor shall maintain a copy of the General Orders and the respective Post Orders in both English and local language versions, as applicable, at each designated post listed in Section J, Exhibit A, and shall ensure that all updates and revisions to the General and Post Orders are maintained at each post. See Section J, Exhibit B for General Orders and Post Orders.

C.4.2 Types of Service

The Contractor shall provide Standard Services for the posts set forth in Section J, Exhibit A. The Contractor shall provide A&E Services as requested by the COR. The Contractor shall not subcontract or lease Standard Services or the A&E services.

The COR may orally request A&E services, but the COR will confirm any oral request for A&E services in writing within 48 hours of the oral request. The Contractor shall obtain the COR’s approval for reimbursement of any non‑expendable equipment or expendable supplies to be supplied by the Contractor related to the A&E services.

The Contractor shall document request for A&E services as specified in section G of this contract.

C.5 SPECIFIC TASKS

In performing these services the Contractor shall be required to control access to the facilities; protect human life; maintain order, and resist attacks against mission personnel, visitors, and families under Chief of Mission authority. The Contractor shall provide roving foot patrols of the Embassy compound in accordance with Section J, Exhibits A and B. The Contractor shall be responsible for responding to intruder alerts, notifying the RSO and following instructions in Section J, Exhibit B.

The Contractor shall be required to utilize a Guard Electronic Monitoring System (GEMS), radio network and equipment, cellular/mobile telephones, and other equipment in performing the services listed hereafter.

C.5.1 Entry Control

The Contractor shall screen personnel, vehicles, and packages before allowing entry into areas designated by the RSO/COR(s) as a controlled area, including but not limited to office buildings and official residences. This screening shall serve to deter and intercept unauthorized personnel, vehicles and packages. The Contractor shall immediately report all serious or unexpected incidents as defined in Section J, Exhibit B.

C.5.1.1 Office Building Entry Control

The Contractor shall intercept and identify visitors outside the secure premises. Guards shall screen visitor identification. The guards shall screen visitors and their possessions using the access control equipment to detect the presence of weapons or other prohibited items.

C.5.1.1.1 Operation of Explosive, X-Ray Inspection and Metal Detection Equipment

The Contractor shall provide personnel to operate the Access Control Equipment. The Contractor shall adhere to the applicable Post Orders, See Section J, Exhibit B (Specific Post Orders to be provided after award).

Contractor employees assigned to posts that utilize the equipment shall be adequately and properly trained. The posts are set forth in Section J, Exhibit A. The Government will provide the initial and refresher training to Contractor personnel.

C.5.1.2 Residential Entry Control

The Contractor shall identify and maintain a log of visitors entering the residences. Guards shall screen vehicles. Guards shall deny visitors whose arrival is not expected at the entrance until cleared by authorized personnel inside the residence or the RSO Duty Officer (See Section J, Exhibit B).

C.5.1.3 Vehicular Entry and Access Control The Contractor shall examine all Government, commercial, and visitor vehicles entering an official facility. Guards shall check vehicle passengers for proper identification and screen the vehicle for explosives and suspect packages, following the procedures described in Section J, Exhibit B. Guards shall admit only authorized vehicles.

C.5.1.4 Inspection

The Contractor shall physically examine all packages and mail carried by any visitor or local employee who seeks access to official facilities or who seeks to leave or deliver such packages or mail. The Contractor shall maintain a log of all screened packages or mail.

Guards shall inspect the perimeter of premises and report any suspicious vehicles or persons near the premises to the RSO, the RSO local investigator and the Contractor following procedures in Section J, Exhibit B.

C.5.2 Patrols

The Contractor shall be required to provide both roving foot patrols and Mobile Patrols when applicable according to Exhibit A. The Contractor shall implement patrol procedures that avoid establishing a set time and pattern for each patrol round.

C.5.2.1 Perimeter Patrol

The Contractor shall be required to perform roving foot patrols in accordance with Section J, Exhibit B. The Contractor shall make rounds within designated areas as directed by the RSO. Guards shall change their course, pace, and timing of patrols while patrolling grounds to avoid establishing a set time and pattern of perimeter rounds.

C.5.2.2 Mobile Patrol

The Contractor will provide Mobile Patrol services for residential and official facilities in accordance with Exhibit A. There are approximately ten (10) buildings and twenty-nine (29) residences located in two (2) zones patrolled by the mobile units. A minimum of two (2) mobile patrol units are required. The distance covered by each mobile patrol units will total approximately 2745 kilometers per month. Scheduling for the patrol shall vary to prohibit anticipating its route.

The Contractor shall provide a sufficient number of vehicles to assure continued availability for the Mobile Patrol operations during the day and night hours as specified in Exhibit A. The Contractor shall maintain the ability to accommodate mechanical failure, regular maintenance, or any other foreseen or unforeseen event without having any lapse in coverage. All vehicles shall be marked with a COR-approved logo.

C.5.2.3 Response to Alarm Activation

The security dispatcher shall contact the Mobile Patrol on duty for response to activated alarms. The Mobile Patrol shall arrive at the location within 20 minutes. The dispatched Mobile Patrol shall assess the cause for the alarm, immediately advise the dispatcher on-duty, and await further instructions. The Mobile Patrol shall not enter a residence or a residential or facility compound unless directed by the COR. If the resident is present and gives permission, the Mobile Patrol may enter the residence or the resident’s compound to look for possible intruders. The Mobile Patrol will not depart the residence without authorization of the RSO.

C.5.3 Escort Services The Contractor does not normally perform escort duties; however, the COR may require the Contractor to provide temporary escort services under special circumstances. The COR will state the required duties when such services are directed.

C.5.4 Logs and Records

The Contractor shall be required to maintain all logs and records of all U.S. owned/controlled properties secured by the contractor and make them available to the COR for immediate inspection upon request. The Contractor shall submit all logs and records in a format mutually agreed to by the COR. The Contractor shall keep any additional logs as instructed by the COR for deliverable reports (See paragraph F.4).

All log books when full/complete shall be submitted to the RSO office for retention.

C.5.4.1 Operational Records

The Contractor shall provide a log for each post, consisting of a bound ledger, with lined paper and numbered pages. Section J, Exhibit B provides instructions for the posting of each log. All guard entries shall be in black ink, relief guard entries shall be in blue ink and supervisor entries shall be in red ink.

The Contractor shall provide the COR with Official Incident Reports pertaining to any event involving the guard force or observations or anomalies detected or experienced by the guard force at any post (see Section J, Exhibit B). Such reports may include but are not be limited to: procedural security violations; intruders; accidents; suspicious activity; equipment problems; lighting problems; and other incidents either not covered by or contradicting standing orders. All incident reports shall be written or typed and submitted to the COR not more than 24 hours after the actual event. Serious incidents must be reported to the COR immediately via telephone. The Contractor shall provide incident report forms for recording information regarding any incident at a post. The Contractor shall submit the design of the incident report form in draft for approval by the COR.

The Contractor shall maintain daily time and attendance records, which may be reviewed by the COR as required. The Contractor shall maintain all operational records for the duration of the contract, and shall make the records available for review by COR as required.

C.5.4.2 Individual Qualification Checklist (IQC) The Contractor shall maintain the IQC and all supporting personnel and investigation records, training records, certifications and licenses as well as the information required in the nomination packages specified in Section H.2. The COR(s) shall have full access to inspecting the records.

C.5.4.3 Explosive, X-Ray Inspection and Metal Detection Equipment Records The Contractor shall keep Equipment Inspection records maintenance logs as instructed by the COR (See paragraph F.4 Deliverables). Equipment maintenance log books shall be provided by the Contractor (See Section J, Exhibit D).

C.5.5 Surveillance Detection (SD) Operations

The Contractor shall provide SD operations as part of this contract, consisting of the following requirements. Surveillance Detection Operations are overt and are not to be considered as a replacement for ongoing efforts; they will only supplement activities already in place. Surveillance detection operations are intended to be an early warning mechanism to detect rather than protect. Since coordination and cooperation with host country police and/or security forces will be required, it will be essential to recognize any political sensitivity that may arise. The Contractor shall be able to adapt the program to accomplish its objectives while easing any concerns by either the Embassy or the host country.

C.5.5.1 General The contractor shall provide SD as described in this section. The objectives of the SD operations are to:

· identify and report suspected surveillance of official facilities, designated residences, routes of travel and U.S. personnel to the COR;

· verify reported surveillance activity as directed by the COR;

· assist the COR in evaluation of individual personal security practices;

· provide protective surveillance of U.S. personnel, upon direction of the COR; and,

· assist the COR in route planning and analysis.

C.5.5.2 Details Surveillance Detection Coverage requirements: RSO will determine coverage locations and requirements at Post based on existing threat, area analysis, and manpower availability.

Personnel: Employees shall work in civilian clothes. SD Supervisors must have language levels as defined in Exhibit A. Work schedules for SD Supervisors and SD Specialist will be determined by RSO based on coverage requirements, priorities and manpower availability.

C.5.5.3 Methods Various method of surveillance may be utilized. These methods may include surveillance on foot, motorcycle, bicycle, automobile or fixed methods, i.e., vantage points, planned and chosen for available cover for status and action or concealment shall be used. Specific methods shall be flexible, adapting to situational variables. Surveillance Detection mobile patrols will be used, mobile patrols shall: identify and immediately report to the COR, suspected surveillance of U.S. facilities or personnel; assist surveillance detection teams in evaluation of individual personal security practices as directed by the COR; directly support surveillance detection team operations, upon request; provide protective surveillance of U.S. personnel, upon direction; become familiar with the vehicles used in their patrol areas; and identify suspicious or unusual people, vehicles, activities, buildings, or containers to the COR or his designee.

C.5.5.4 Training of SD Specialists and Supervisors The Government will provide training in SD techniques for the SD Specialists and Supervisors. The Government and the Contractor shall arrange a mutually agreeable time for the training (see paragraph H.7.9). If, as a result of the training course, the Contractor determines that alternative approaches to SD would be advisable, the Contractor shall recommend such changes to the COR. No changes will be effective unless the Government modifies the contract.

C.5.6 Central Alarm Monitoring System (CAMS)

RESERVED

C.5.7 Closed Circuit Television (CCTV)

RESERVED

C.5.8 Guard Electronic Monitoring System (GEMS)

In order to maintain the highest level of security for unmanned data points the Contractor shall be responsible for completing a required number of security checks during each shift. In order to ensure that inspections are maintained at the proper levels, the Contractor shall be required to employ a Guard Electronic Monitoring System (GEMS). The GEMS shall be comprised of a portable hand-held data collection device that is used to scan each designated data point along a designated route, completing the required number of visits to each post throughout the daily/nightly tour. The Contractor shall use GEMS for monitoring the quality control of these inspection services. Posts with scanner responsibilities are annotated in Section J, Exhibit A and the duties described in the Post Orders in Section J, Exhibit B. During supervisory rounds, the supervisor is required to report all incidents and follow up with written reports as determined by COR. The Contractor is responsible for the acquisition, maintenance and repair of the GEMS and for:

· Ensuring responsible employees understand the function of the equipment

· Ensuring the correct use of the hand-held data collection device

· Maintaining the integrity of the system

· Ensuring that designated individuals scan all checkpoints in the route

· Ensuring that data is properly entered into the computer

· Ensuring the information collected can be computer-generated into reports designed to capture guard activities and supervisor oversight C.5.8.1 GEMS Components The Contractor shall provide a complete GEMS, which shall include the system and reporting software, hand-held data collection devices, data points such as bar code labels, data strips, touch tags or electronic buttons, batteries or recharging stations, computer and printer. The Contractor shall provide training to the employees who will be using the system. The Contractor shall be responsible for the maintenance, replacement and support of the system to ensure continuous operation.

The GEMS shall be capable of collecting and downloading data to a computer in order to create computer generated reports. The reports shall serve to document guard activities and supervisor oversight. The system should have an archival capability so that historical information can be accessed via the computer. The integrity of the system shall ensure that data collected cannot be altered or modified. The Contractor shall utilize a scan able media assigned to individual guards, supervisors, guard posts, and certain defined incidents or events that will be contained on an incident card. The Contractor must obtain COR approval before making software changes/revisions.

C.5.8.2 GEMS Reports

The Contractor shall use the data collected in the system to generate reports for use by the COR. At a minimum, the Contractor shall prepare and furnish to the COR reports as instructed (Section F.4). The daily report shall include as a minimum:

· Incident reports - including the date, time location and type of incident,

· Patrol summary - verification of supervisor rounds by checkpoint, time and date,

· Exception reports that display, for example, the failure to log checkpoint or complete the route in the allotted time.

The system shall have additional reporting capabilities to include summarizing the daily reports on weekly, monthly or annual basis. The software system shall have flexibility to develop custom reports and modify standard report formats.

C.5.8.3 GEMS Responsibilities

The Contractor shall provide training to the employees who will be using the system and be responsible for the maintenance, replacement and support of the system to ensure continuous operation. The Contractor is responsible for ensuring the correct use of the scanner, for the integrity of the system, ensuring that supervisors scan all identification tags/buttons for the route and ensuring the data is properly entered into the computer. Any software changes and/or revisions must receive prior COR approval.

C.5.9 Radio Network The Contractor shall be responsible for furnishing a radio network that can receive and transmit to all areas covered by Mobile Patrol units and to all facilities covered by this contract. The Contractor shall be responsible for furnishing communications equipment necessary to provide a reliable local guard force radio network that is fully functional and operable 24 hours per day, 7 days per week (Section J, Exhibit D).

The Contractor shall be responsible for obtaining the necessary radio frequency(ies) for operation of its radio equipment. The Contractor is solely responsible for acquiring and paying for all licenses and permits that may be required for frequencies and the operation of all communications equipment throughout the life of the contract to include all maintenance and repair costs associated with all equipment included in the local guard force radio network.

The communication system shall include a repeater to amplify radio communication within the coverage area so that all radios utilizing repeaters can receive and transmit to all sectors covered by the mobile patrol and to all facilities covered by this contract. The Contractor is responsible for providing a suitable location for the repeater(s). The communication system shall include an emergency dispatch command center (base station) and dedicated radio dispatcher. The base station shall be located in a Contractor-Furnished facility within five (5) kilometers of the Embassy.

C.5.10 Post Hours

A detailed listing of posts and hours of coverage required, by guard category, is provided in Section J, Exhibit A as a part of this contract.

C.5.11 Guard Post Schedule

The Contractor shall prepare and maintain a Monthly Guard Post Schedule for all guard posts that lists the name of each previously approved guard to be assigned to each post for each shift. The Monthly Guard Post Schedule shall show the post number and location, the name of the guard assigned, and the shift assigned in terms of hours of the day. In addition, the schedule shall include the hours for the relief guards as well as their name and post assignment or rotation schedule.

The Contractor shall provide the COR and each Contractor employee affected a copy of the Monthly Guard Post Schedule by 12:00 noon of the last Friday of the month for the upcoming month. The Contractor shall notify the COR in writing three (3) days before any scheduled change of a guard (specific individual) to a post and shall provide a copy of the written notification to the resident (if a residential guard post). In the event the Contractor is instructed to make emergency changes to any post schedule per COR instructions – to include the removal of a guard from post for performance related issues – the Contractor shall update the schedule reflecting all emergency changes employed within 24 hours of the changes and shall provide written notification to the COR and a copy of the written notification to the resident (if a residential guard post). In cases of medical or other emergency affecting a guard’s ability to provide services, the Contractor shall notify the COR as soon as possible of the change in guards.

C.5.11.1 Duty Hour Limits

No Contractor personnel shall be on duty for more than 12-consecutive hours in a 24-hour period, or for more than 48 hours per week except under conditions of emergency or as authorized by the Contracting Officer or COR. At a minimum, the Contractor shall provide a 15-minute break once during every four (4) hour period of an employee’s tour of duty to allow for comfort, personal needs, stress, or other required or requested absences from the Exhibit A assigned post. The Contractor shall provide a minimum 30- minute meal break at an appropriate time once during every tour of duty lasting eight (8) or more hours. Breaks shall not run consecutively.

C.5.11.2 Relief Guards

The Contractor shall include the costs of providing relief personnel in the loaded labor rate of labor categories that require relief at the Section J, Exhibit A. All relief personnel must be COR-approved, fully-trained and qualified to allow for comfort, personal needs, stress, meals, or other required or requested absences from the assigned post. Relief personnel shall be at the same category of labor as specified on Section J, Exhibit A. Relief personnel are not required for the Guard Force Commander, Supervisors, Mobile Patrol, or Surveillance Detection personnel.

C.5.12 Organization Chart and Employee Listing

The Contractor shall maintain an up-to-date organization chart that includes the names of all supervisors, shift organization for each post, and a listing of all current employees by name. A current employee listing shall be provided ten (10) days prior to contract performance and with each monthly invoice and include employee names, ID numbers, and date of ID card issuance or as required by the COR.

The Contractor shall also provide a corporate organizational chart that depicts how this local guard program contract fits into the overall corporate structure. The organizational chart shall include the names, e-mail addresses and telephone numbers for all layers of management that preside over the division or organization directly responsible for performance of this contract.

C.5.13 Supervision

The Contractor shall provide adequate on‑site supervision of all employees and inspection of employees in accordance with Section J, Exhibit B. The Contractor shall inspect each post during daylight hours at least twice and three times during night hours and as directed by the COR. This inspection shall assure that:

· The post is properly manned and equipped;

· All guard and security equipment is operational;

· The assigned guard is fully familiar with the General Orders and Post Orders; and

· The post log is properly maintained.

The Contractor shall conduct a muster of guards going on duty at the beginning of each shift for purposes of attendance, inspection for proper uniform, review of current security problems, special instructions, and training unless waived by the COR. The time required for this muster is in addition to that required to provide a timely relief for guards on post. The Contractor shall provide this muster at no additional charge.

The organizational structure of guard services consists of staff led by a Project Manager (PM).