Exhibit C - Freetown.docx
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- Attached to
- Local Guard Program Freetown, Sierra Leone Federal contract opportunity
- Solicitation number
- SAQMMA12R0007
About this file
This document contains a quality assurance and surveillance plan (QASP) and performance work statement for a local guard services contract opportunity with the U.S. Department of State in Freetown, Sierra Leone. The contractor will be required to provide organizational structure, management, and qualified staff to meet the requirement of preventing loss, injury, unauthorized access, and deterring potential terrorist attacks at the U.S. Embassy and its facilities. The performance period is one base year and four option years. All contract personnel, regardless of nationality, must pass a background investigation by the contractor and a separate investigation by the U.S. government to certify suitability. The project manager must have a Level 3 English proficiency. The solicitation is expected to be posted on February 13, 2012, with a proposal submission deadline approximately 60 days later. A site visit is tentatively scheduled for the second week of March. The contract will be awarded to the best technically acceptable proposal with the lowest evaluated price, and the government will give preference to offers from U.S. persons or U.S. joint ventures.
Exhibit C
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EXHIBIT C
QUALITY ASSURANCE AND SURVEILLANCE PLAN
1 General
This plan is designed to provide an effective surveillance method to promote effective contractor performance. The Quality Assurance and Surveillance Plan (QASP) provides a method for the Contracting Officer's Representative (COR) to monitor contractor performance, advise the contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor contractor performance to ensure that contract standards are achieved.
1.1 Failure to Provide Services
As with any time-and-materials contract, the Contractor may only bill for hours worked. For an unmanned post, not only is the contractor prohibited from billing for such services, but also the Government may assess a further deduction, as shown in the first category of the matrix displayed below, due to the serious breach of security created by the unmanned post.
1.2 Deduction for Unacceptable Performance
The deductions described in the matrix below are for billed services not performed in accordance with acceptable quality performance standards resulting in:
(1) the degradation in value of those services, and,
(2) the anticipated loss of administrative time and cost in dealing with performance deficiencies.
This contract may also contain line items for vehicles and communications equipment. These line items are paid at a fixed monthly rate. The matrix reflects the deductions for unacceptable services under these line items. These deductions reflect a pro-rated deduction from the monthly rate.
2 Computation of Government Deduct Rate
The deduct value is based on the estimated cost for the Government to provide that service in the absence of a contract employee or the additional administrative time for the Government. For certain deficiencies, the specified deduct value is the loaded labor rate paid to the Embassy Regional Security Officer (RSO). This rate may be assessed in as little as quarter hour increments. The Government cost for this purpose is:
| Base Period |
| $ 65.00 |
| per hour |
| Option Year 1 |
| $ 67.50 |
| per hour |
| Option Year 2 |
| $ 70.00 |
| per hour |
| Option Year 3 |
| $72.50 |
| per hour |
| Option Year 4 |
| $75.00 |
| per hour |
The Government reserves the unilateral right to modify the contract for the purpose of changing this rate. Changes will occur only to reflect changes in the cost on which the hourly rate is based.
3 Policy
The acceptable quality and deduct guidelines do not imply that the Contractor may knowingly perform in a defective manner. Defective performance may cause the Government to incur additional expenses with regard to the services, or cause the Government to withhold payment for services not properly or satisfactorily performed. When the Contracting Officer or COR observes deficient performance as identified in the Contract Goals and Performance Standards table, the Government shall invoke the deduct value for that deficiency as identified in the Deduct Table.
For all other deficiencies not included in this table, or in instances where the Contracting Officer has issued a Cure Notice or Show Cause Letter, the Government reserves the right to invoke deductions for the actual costs incurred by the Government. Actual costs to Government may include but are not limited to: wages, benefits, transportation, lodging and per diem expenses of Government employees and/or support contractors.
| SAQMMA-09-R-0282 | LOCAL GUARD PROGRAM | EXHIBIT C |
| KAMPALA, UGANDA |
| Exhibit C | 2 | Local Guard Program |
| Quality Assurance Surveillance Plan | Freetown, Sierra Leone |
CONTRACT GOALS AND PERFORMANCE STANDARDS
| Undesirable Performance Event |
| Contract Requirement |
| Maximum Allowable Deviation from Performance Standard |
| Negative Incentive for Not Meeting Performance Standards |
| Monitoring Method/Frequency |
| Lack of Key Personnel |
| H.6 |
| 2 days per month |
| RSO Deduct hourly rate times 8. |
| Deduction is per hour of deficiency. |
| Unmanned Post |
| Section B, |
C.7, Exhibit A
| 0 |
| RSO Deduct hourly rate not to exceed length of guard shift. Thereafter, at Supervisor hourly rate in Section B. |
| Time period is determined from beginning of shift or point of last Supervisor Inspection until time post is manned. |
| Failure to follow General and/or Post Orders |
| C.4.1, |
Exhibit B
| 2 per month |
| Supervisor Hourly rate from Section B. Deduction per incident at the hourly rate. |
| Deduction is determined by RSO inspection, observation, or reports. |
Willful Damage of Property
| 0 |
| RSO Deduct hour rate |
| Time expended for review per person, cost of repairs. |
Behavior Unbecoming to USG Contractor
| 0 |
| RSO Deduct hour rate |
| Time expended for review per person. |
| Sleeping on Duty |
| Section C, Exhibit B |
| 0 |
| RSO Deduct hour rate |
| Time period is determined from point in time of last Supervisor Inspection to time of infraction. |
| Supervisor Inspection; failure to make complete inspection of all posts |
| C.5.10 |
| 1 per month |
| RSO Deduct hour rate |
| Deduction is determined as the ratio of the number of unsatisfactory round(s) to the required number of rounds per shift times the deduct value. |
(See Note #1)
| Failure to maintain Logs and Records |
| C.5.4 |
| 2 per month |
| RSO Deduct hourly rate. |
| Deduction per deviation for actual time expended for review. |
| Failure to maintain Administrative Records |
| C.5.4.1, C.5.4.2, H.7, H.14 |
| 2 per month |
| RSO Deduct hourly rate. |
| Deduction per deviation for actual time expended for review. |
Lack of Vehicles (See Note #2)
| H.10 |
| 1 day per month |
| Monthly Vehicle rate from Section B divided by 30 divided by number of vehicles (reference Section C). |
| Deduction at the deduct value daily rate for each day or fraction of a day. |
Mobile Patrol (failure to make rounds) Section B, C.5.2.2, Exhibit A
| 1 per month |
| RSO Deduct hour rate |
| Deduction is determined as the ratio of the number of unsatisfactory round(s) to the required number of rounds per shift times the deduct value. |
| Slow response of Mobile Patrol to residential alarm activation |
| C.5.2.3 |
| 1 per month |
| RSO deduct hourly rate per incident. |
| Expected response time of mobile patrol is less than 10 minutes from dispatch to arrival on scene of activated residential alarm. |
| Failure to replace inoperable alarms within 24 hours |
| C.5.6.2 |
| 0 |
| Supervisor Hourly rate from Section B times the hours per shift. |
| Deduction per hour for every hour in excess of 24 hours alarm is not made operable. |
| Failure to notify the Government of malfunctioning or inoperative Communication Equipment |
| C.5.12, |
Exhibit D
| Four (4) hours of communication equipment malfunction |
| RSO Deduct hourly rate. |
| Deduction per deviation for actual time expended for review. |
| Lack of Equipment - items not priced by line in Section B |
| Exhibit D |
| 2 per month |
| RSO Deduct hour rate |
| Deduction is per hour of deficiency. |
Note (1):
Desired Outcome: Supervisor Inspection; no failure to make complete inspection of all posts.
Negative incentive for not meeting performance standard: Deduction is determined as the ratio of the number of unsatisfactory round(s) to the required number of rounds per shift times the deduct value. The deduct determination expressed in formula format:
(Number of Unsatisfactory Rounds/Number of Required Rounds per Shift) x (Government Deduct Rate) x (Hours per shift)
Note (2):
A deduction only applies when Contractor furnished and listed on Exhibit D
| Exhibit C | Local Guard Program |
| Quality Assurance Surveillance Plan | Freetown, Sierra Leone |
File details come from the government source that posted it. Updated .