RFP_32110-45825_Amendment_6_w_Attachment_A.docx
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- Attached to
- Facilities Management Services - UPDATED
- Solicitation number
- RFP 32110-45825
- Issued by
- Davidson County, Tennessee
About this file
This is Amendment 6 to a Request for Proposals (RFP #32110-45825) issued by the State of Tennessee, Department of General Services, Central Procurement Office, in consortium with Tennessee State University, Tennessee Wildlife Resources Agency, Department of Transportation, and Department of Disability & Aging. The RFP seeks a single contractor to provide comprehensive facilities management services across 769 properties totaling approximately 20.4 million square feet, including janitorial and custodial operations, landscape and grounds maintenance, preventative and remedial maintenance, facility inspections, emergency management, equipment and asset management, project management, and 24/7 call center services. A mandatory pre-response conference was held on March 16, 2026, with a written questions deadline of March 20, 2026. Section A(1) responses were due April 9, 2026, mandatory site visits occurred April 20-30, 2026, and the final response deadline is May 27, 2026. Technical evaluations will be completed by June 12, 2026, with oral presentations scheduled for June 22-26, 2026, and cost proposal opening on June 29, 2026. The Notice of Intent to Award is expected July 10, 2026, with contract negotiations through September 4, 2026, and contract signature deadline of September 10, 2026. The contract includes an initial 60-month term with four optional renewal periods (one 24-month option and three 12-month options) for a maximum total contract term of 120 months.
The estimated total value of purchases under the contract is one billion five hundred million dollars ($1,500,000,000), with no minimum purchase guarantee specified. Compensation is structured through individual Operations Budgets for each Participating Entity, including management fees, labor costs with burden rates, supplies and materials, and call center and computerized maintenance management system fees. The contractor's management fee is 50% at-risk subject to performance against Key Performance Indicators and Service Level Agreements. All subcontractor expenses must be passed through without markups. The RFP documents contain no set-aside designations or restrictions limiting responses to particular entity types, disadvantaged enterprises, or minority-owned businesses. No incumbent vendors or current contractors are identified. Respondents must demonstrate financial stability through current credit ratings, maintain a 24/7 call center, achieve a minimum 60% response rate on the Services Matrix, and provide evidence of managing multi-site portfolios encompassing at least five different facility types across a minimum of ten million square feet for five consecutive years. Required insurance coverage includes commercial general liability of two million dollars, cyber liability of three to five million dollars, crime insurance of one million dollars, and automobile liability of one million dollars.
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STATE OF TENNESSEE
Department of General Services
REQUEST FOR PROPOSALS # 32110-45825
AMENDMENT # 6
FOR FACILITIES MANAGEMENT SERVICES
DATE: June 17, 2026
RFP # 32110-45825 IS AMENDED AS FOLLOWS:
1. This RFP Schedule of Events updates and confirms scheduled RFP dates. Any event, time, or date containing revised or new text is highlighted.
| EVENT |
| TIME |
(central time zone)
DATE
1. RFP Issued
March 10, 2026
| 2. Disability Accommodation Request Deadline |
| 2:00 p.m. |
| March 13, 2026 |
| 3. MANDATORY Pre-response Conference |
| 1:30 p.m. |
| March 16, 2026 |
| 4. Notice of Intent to Respond Deadline |
| 2:00 p.m. |
| March 17, 2026 |
| 5. Written “Questions & Comments” Round #1 Deadline |
| 2:00 p.m. |
| March 20, 2026 |
6. State Response to Written “Questions & Comments” Round #1
April 2, 2026
7. Section A(1) Response Deadline
April 23, 2026
8. State Notification of Respondents Passing Section A(1)
April 30, 2026
| 9. MANDATORY Site Visits #1 through #4 |
| TBA |
| May 7 – May 22, 2026 |
| 10. Written “Questions & Comments” Round #2 Deadline |
| 2:00 p.m. |
| May 28, 2026 |
11. State Response to Written “Questions & Comments” Round #2
June 17, 2026
| 12. Response Deadline |
| 2:00 p.m. |
| June 29, 2026 |
13. State Completion of Technical Response Evaluations
July 16, 2026
14. State Schedules Respondent Oral Presentations/Interviews
July 20, 2026
15. Respondent Oral Presentations/Interviews
July 27 – July 31, 2026
16. State Opening & Scoring of Cost Proposals
August 3, 2026
17. State Notice of Intent to Award Released and RFP Files Opened for Public Inspection
2:00 p.m.
August 14, 2026
18. End of Protest Period
August 21, 2026
19. Negotiations
August 24 – Oct. 9, 2026
20. State sends contract to Contractor for signature
Oct. 12, 2026
| 21. Contractor Signature Deadline |
| 2:00 p.m. |
| Oct. 15, 2026 |
2. State responses to questions and comments in the table below amend and clarify this RFP.
Any restatement of RFP text in the Question/Comment column shall NOT be construed as a change in the actual wording of the RFP document.
| RFP SECTION |
| PAGE |
| QUESTION / COMMENT |
| STATE RESPONSE |
A.4.6.
| 1 |
| Please clarify the title and intent of section: Title lists Major Maintenance and Item B discusses Minor Maintenance. Should the title be Minor Maintenance or should Item B discuss major maintenance? |
| The title of Attachment 6.8. Pro Forma Section A.4.6. has been updated to include Minor Maintenance. Please refer to Item 3 of this amendment for Attachment 6.8. Pro Forma Release 4. |
Attachment 6.3.
| 2 |
| Street addresses for two buildings listed on the Site tab do not match the addresses shown on the various State websites: Please clarify: |
State Capitol is listed as 600 Dr. M.L.K. Jr. Blvd.
West TN Regional Office is listed as 11437 Milton Wilson Blvd."
600 Dr. M.L.K. Blvd. and 600 Charlotte Ave. are the same address. The West TN Regional Office address listed on the State website refers to the old West TN Regional Office. DDA has since moved to a new building across the street. Both addresses listed on the Site tab are accurate to the physical building location for both buildings.
Site Tour, Tower Building
| 3 |
| Building Overview and Occupancy. How tall is the building (in feet) ? |
| 452 ft |
Site Tour, Tower Building
| 4 |
| Building Overview and Occupancy. What is your space utilization rate and average daily occupancy ? |
| 40-70% - average daily occupancy is approximately 1200. |
Site Tour, Tower Building
| 5 |
| Building Overview and Occupancy. Are larger meetings held off-site ? |
| The State only holds meetings in the building by following the SFM's max capacity of any meeting space. |
Site Tour, Tower Building
| 6 |
| Operations and Maintenance Support. Is there a central Operations Center or Dispatch for building maintenance issues ? |
| No. |
Site Tour, Tower Building
| 7 |
| Operations and Maintenance Support. Will the maintenance tools & equipment remain for the awarded service provider ? |
| Existing maintenance tools and equipment may remain available for use by the awarded service provider; however, the State does not guarantee the availability, condition, suitability, or continued access to any such tools or equipment. The awarded service provider shall be responsible for furnishing all tools, equipment, materials, and resources necessary to perform the required services. |
Site Tour, Tower Building
| 8 |
| HVAC and Utility Systems. How many AHUs are in this building ? |
| Refer to DGS Institutional Profile, Equipment List tab that was transmitted by the Solicitation Coordinator prior to the TN Tower Site Visit. |
Site Tour, Tower Building
| 9 |
| HVAC and Utility Systems. We will assume that the building HVAC system has undergone a significant modernization/retrofit to a more energy efficient system can you provide an overview of the current system? |
| Tennessee Tower has a LEED score of 77. Constellation provides chilled water/steam, this building has no generation on it's own. |
Site Tour, Tower Building
| 10 |
| HVAC and Utility Systems. We understand that the building is provided steam, and chill water by DES -Constellation Energy Services via the downtown central plant, at what point is the building operator responsible for these services in case of a failure or emergent issue? Is it at the underground connection point or at the individual floor connections points? |
| Responsibility for our operations start at the demarcation point where utilities enter the building. The State will be responsible for all State private utilities. |
Site Tour, Tower Building
| 11 |
| HVAC and Utility Systems. Is the steam provided the building in low or high pressure form. Is it below or above 15 PSI? |
| The steam comes into the building as high pressure, stepped down to 10-15 PSI for operations. |
Site Tour, Tower Building
| 12 |
| HVAC and Utility Systems. If DES/Constellation runs the steam loop for these buildings, who maintains the steam room equipment? |
| DES will be responsible for their equipment on the utilities side of the meter. State is responsible for private utilities. |
Site Tour, Tower Building
| 13 |
| HVAC and Utility Systems. Do you contact DES/Constellation if there are steam or chill water issues? |
| Yes. |
Site Tour, Tower Building
| 14 |
| HVAC and Utility Systems. Is the building equipped with any type of water softening equipment? |
| No. |
Site Tour, Tower Building
| 15 |
| Emergency Power and Electrical Systems. How many Kilowatts are the generators? |
| 1250 kVA for Tennessee Tower |
Site Tour, Tower Building
| 16 |
| Emergency Power and Electrical Systems. How many gallons are the fuel tanks (day tank and inground tank)? |
| One (1) tank - 4000 gallons |
Site Tour, Tower Building
| 17 |
| Emergency Power and Electrical Systems. What does the generators serve – Life safety or full building load? |
| Full building backup. |
Site Tour, Tower Building
| 18 |
| Emergency Power and Electrical Systems. Who provides the annual maintenance on the generators and switchgear? |
| This would fall under the responsibility of awarded Contractor. |
Site Tour, Tower Building
| 19 |
| Emergency Power and Electrical Systems. When was the last time the fuel tanks were scrubbed/polished? |
| Serviced annually |
Site Tour, Tower Building
| 20 |
| Emergency Power and Electrical Systems. When was the last “Load Bank” run test performed? |
| 5/1/2026 |
Site Tour, Tower Building
| 21 |
| Emergency Power and Electrical Systems. When was the building’s last Thermographic survey performed, and what distribution elements were surveyed? |
| Arc flash rating done in 2024. It is unknown if a Thermographic survey has been performed. |
Site Tour, Tower Building
| 22 |
| Controls and Automation. Is there remote access to the Building Automation System? |
| Remote access to the Building Automation System may be available; however, the State does not guarantee the availability, approval, continuity, functionality, or suitability of remote access. Any remote access shall be subject to applicable State security, network, credentialing, and authorization requirements. The awarded service provider remains responsible for performing all required services, whether through approved remote access or on-site access. |
Site Tour, Tower Building
| 23 |
| Exterior and Grounds. When was the last time exterior caulking was completed, especially on the 30th floor? Is that part of the current capital project for exterior improvements? |
| This information is not known and unavailable at this time. |
Site Tour, Tower Building
| 24 |
| Exterior and Grounds. Who is responsible for raising & lowering the roof top flags? |
| Awarded Contractor. |
Site Tour, Tower Building
| 25 |
| Exterior and Grounds. Are all landscape beds on the plazas irrigated? |
| Yes. |
Site Tour, Tower Building
| 26 |
| Exterior and Grounds. What is the frequency of pressure washing for both walks and the exterior building? |
| Every two to four (2-4) years for the façade. |
Site Tour, Tower Building
| 27 |
| Loading Dock, Waste, and Garage Operations. For the loading dock, is there a scheduled time for all deliveries? |
| No, awarded Contractor will be responsible for scheduling deliveries. |
Site Tour, Tower Building
| 28 |
| Loading Dock, Waste, and Garage Operations. Are there rules to observe for the loading dock? |
| Yes. |
Site Tour, Tower Building
| 29 |
| Loading Dock, Waste, and Garage Operations. We observed a fuel oil cover in the dock area. Is it still used or has it been repurposed if it has been repurposed please describe what is its current purpose? |
| It has been decommissioned. |
Site Tour, Tower Building
| 30 |
| Loading Dock, Waste, and Garage Operations. Is the Waste Management compactor the only large waste receptacle serving the tower? Do you have other compactors? If so, are they for specific products? |
| No. Two (2) compactors - trash and cardboard. |
Site Tour, Tower Building
| 31 |
| Loading Dock, Waste, and Garage Operations. Is there building wide recycling? |
| Yes. |
Site Tour, Tower Building
| 32 |
| Loading Dock, Waste, and Garage Operations. Do you have an oil/water separator on the premises? If so, what is the frequency of cleaning? |
| No. |
Site Tour, Tower Building
| 33 |
| Loading Dock, Waste, and Garage Operations. What is the frequency of scrubbing/pressuring washing the epoxy flooring in the underground parking garage? |
| Once a year. |
Site Tour, Tower Building
| 34 |
| Loading Dock, Waste, and Garage Operations. What is the number of EV charging stations in the parking garage? Is maintaining those part of this contract? |
| Two (2) and only serving power to the chargers. |
Site Tour, Tower Building
| 35 |
| Interior Services and Amenities. What is the care & cleaning schedule for the terrazzo floors? |
| Every three (3) months buffing, daily cleaning |
Site Tour, Tower Building
| 36 |
| Interior Services and Amenities. Is white noise used throughout the building? Is that part of this contract? |
| White noise is used throughout the building. Other vendors are responsible for sound masking. This will not be part of this contract. |
Site Tour, Tower Building
| 37 |
| Interior Services and Amenities. Is the Food Court equipment maintenance included in the contract? |
| No. |
Site Tour, Tower Building
| 38 |
| Interior Services and Amenities. Is the Food Court subsidized by the State? |
| This is not part of this contract. |
Site Tour, Tower Building
| 39 |
| Interior Services and Amenities. Is the break room equipment maintenance included in the contract? |
| Yes and no. The awarded Contractor will be responsible for providing utilities. Additionally, they will be responsible for providing coordination of repair and replacement of refrigerators (disconnecting water lines) and microwaves and providing utilities to water fillers (both tankless and tank fed) and to other ancillary equipment on a case by case basis. |
Site Tour, STS Data Center
| 40 |
| Occupancy and Operating Profile. Is the building occupied 24/7/365? |
| Security guards and Facility Protection guards are onsite 24/7/365. |
Site Tour, STS Data Center
| 41 |
| Occupancy and Operating Profile. Is there any occupancy data available that provides an average daily occupancy level? |
| No. Fluctuates on any given day. Most current employees work from home. |
Site Tour, STS Data Center
| 42 |
| Raised Floor Cleaning and Monitoring. What is the frequency of the raised floor cleaning and other specialty services? |
| Annual under floor. Carpets twice per year. Buff and polish three (3) times per year. |
Site Tour, STS Data Center
| 43 |
| Raised Floor Cleaning and Monitoring. Is there a under floor raised floor moisture detection system? |
| Yes. Water sensors are placed through the building in raised floor spaces. |
Site Tour, STS Data Center
| 44 |
| Fire Suppression Systems. In the server room that we were unable to enter is there a number of fire suppression systems such as FM200? If yes, how many and what size? |
| No. Just uses wet or dry system depending on location in the building. |
Site Tour, STS Data Center
| 45 |
| Fire Suppression Systems. Are the computer rooms also equipped with a water suppression system? |
| Yes. Dry system. |
Site Tour, STS Data Center
| 46 |
| HVAC and Cooling Systems. Can you provide a high-level description of the HVAC system? We noticed a flat plate heat exchanger which indicated a more energy efficient system. |
| 1986 AHU unit with Crah's. Respondents observed chillers and heat exchanger used when temp below 36 degrees. |
Site Tour, STS Data Center
| 47 |
| Emergency Power and Fuel Systems. How many Kilowatts are the generators ? |
| 1 X 2 MW and 1 X 1850 KW. |
Site Tour, STS Data Center
| 48 |
| Emergency Power and Fuel Systems. What does the generators serve – Life safety or more? |
| Full Facility service. |
Site Tour, STS Data Center
| 49 |
| Emergency Power and Fuel Systems. How many gallons are the fuel tanks? |
| 9000 and 5000 |
Site Tour, STS Data Center
| 50 |
| Emergency Power and Fuel Systems. Have the fuel tanks been polished/scrubbed and when was this last performed? |
| Interior was cleaned and serviced about three (3) years ago. |
Site Tour, STS Data Center
| 51 |
| Emergency Power and Fuel Systems. What is the annual burn rate of fuel during an average year for each of the generators? |
| 50 - 100 gallons per hour depending on load. |
Site Tour, STS Data Center
| 52 |
| Building Envelope. What type of roof does STS have? |
| Rock Ballast. |
RFP 3.1.1.2.
| 53 |
| Can a font smaller than 12 pt be used for tables and graphics? |
| Yes. |
| RFP |
| 29 |
| 54 |
| Which party recommends the sustainability initiatives to be implemented, TDEC or the service provider or both? |
| TDEC does not recommend sustainability initiatives. The awarded Contractor is expected to recommend these types of initiatives as well as Participating Entities. |
n/a
| 55 |
| Will there be any third party service suppliers that the contractor will be required to work with? |
| Subject to the terms of each Participating Addendum executed with the respective Participating Entity. |
Site Tour, DDA Buildings
| 56 |
| Custodial and Cleaning. What is the frequency of custodial duties, i.e., floor & window cleaning? |
| Exterior Window Washing schedule for both sides will be once Monthly minimum or as needed in between for corridors with large panes. Hard flooring surfaces in hallways to be performed weekly for mopping or machine cleaning minimum or as needed. Bathroom floors and surfaces cleaning daily for public use areas or high traffic areas, twice weekly for less used bathrooms. Carpet areas to be vacuumed weekly in all offices and interior surfaces dusted and cleaned weekly. Awarded Contractor to adjust as needed as this is a new facility and staffing changes occupancy levels with seasons. |
Site Tour, DDA Buildings
| 57 |
| Custodial and Cleaning. Is waste removal part of the contractor’s responsibility? |
| Waste removal from building to dumpster is Contractors responsibility. The State has Contracts for dumpster pickup on site. Trash is collected and taken to the dumpster daily. |
Site Tour, DDA Buildings
| 58 |
| Custodial and Cleaning. What type of metal is on the art installation bench – steel or bronze (for cleaning purposes)? |
| The bench is Forged Steel with Spanish Red Cedar seat. |
Site Tour, DDA Buildings
| 59 |
| Custodial and Cleaning. What type of wood is on the walls by the seating area next to the reception area of the admin. building? |
| Not a wood product but synthetic acoustic decorative wall panel. It feels fuzzy to the touch and composted of pressed materials with a woodgrain pattern. |
Site Tour, DDA Buildings
| 60 |
| Custodial and Cleaning. What type of cleaning products can be used on the film on the exterior glass windows? |
| Ammonia Free products with no abrasives, scrappers, or brushes. Squeegee outside with mild dish soap diluted with warm water or commercial ammonia free products like ZEP brand ammonia free glass cleaner. |
Site Tour, DDA Buildings
| 61 |
| Sustainability and Specialty Scope. Is any of the building LEED certified? If so, Is there a need for LEED recertification? |
| This is not a LEED certified facility, The project was to a standard but it appears the architect firm did not go to that level and would not require Re-Certification from testing to maintain LEED |
Site Tour, DDA Buildings
| 62 |
| Sustainability and Specialty Scope. A108 Catering Kitchen – is the equipment maintenance included in the scope? |
| Yes, Catering Kitchen includes 1 scottsman Ice Machine as well as one Scottsman Ice Machine in Building C. Both are approx. 300 Lb. day capable under counter style machines that will require semi-annual cleaning and filter maintenance. In addition there are Water fountains with bottle fill stations that will be required to be on annual filter maintenance with semi annual inspection of operating systems. |
Site Tour, DDA Buildings
| 63 |
| Building Systems and Roof Access. Who is the mechanical contractor for these buildings? |
| The mechanical Contractor on this project can be shared with awarded Contractor during the development of the Participating Addendum. |
Site Tour, DDA Buildings
| 64 |
| Building Systems and Roof Access. Is there fall protection tie offs on any of the roofs? |
| All roof access hatches have OSHA approved extension safety post, Mechanical areas near roof edge have "KEE GUARD Safety Rail system" and Roof Access Hatch areas have Ladder safety railing by KEE GUARD. |
Site Tour, DDA Buildings
| 65 |
| General, Refrigerants and HVAC. Can the state provide an inventory of the number and size of R-22 AC units? Or can they assure that there are none remaining? |
| New Facility with No R-22. |
Site Tour, DDA Buildings
| 66 |
| General, Refrigerants and HVAC. Are there any sites that we toured currently using R-11? R-11 is frequently found in large centrifugal water style chillers? |
| No Centrifugal chillers, No R-11. Only Chiller is DX- style air cooled with hermetic compressors. |
Site Tour, DDA Buildings
| 67 |
| General, Refrigerants and HVAC. We noticed that the Data Center (STS) was equipped with a few water chillers; can you provide the refrigerant type (CFC) these machines are operating with? |
| Data centers (Server Closets) at the West TN Regional Office are not equipped with Water Chillers but include Ductless Mini Splits by Mitsubishi. Refrigerant is modern A2L or older Generation 410A. No CFC based Refrigerant. |
Site Tour, DDA Buildings
| 68 |
| Maintenance and Asset Inventory. Could you share any information that details the recurring maintenance needs like floor waxing, window washing, etc.? |
| Exterior Window Washing schedule for both sides will be once Monthly minimum or as needed in between for corridors with large panes. Hard flooring surfaces in hallways to be performed weekly for mopping or machine cleaning minimum or as needed. Bathroom floors and surfaces cleaning daily for public use areas or high traffic areas, twice weekly for less used bathrooms. Carpet areas to be vacuumed weekly in all offices and interior surfaces dusted and cleaned weekly. Contractor to adjust as needed as this is a new facility and staffing changes occupancy levels with seasons. |
Site Tour, DDA Buildings
| 69 |
| Maintenance and Asset Inventory. Will we be provided an asset inventory? |
| Facilities and Maintenance Asset inventory will not be provided but left up to awarded Contractor to create in their CMMS to cover all required equipment and job duties. |
Site Tour, State Capitol
| 70 |
| Building Automation and Mechanical Systems. We noticed that the State Capital is using an [State's operating system] that we assume is controlling the mechanical systems. Is this system operating on the state’s network and inaccessible via dial in? |
| Information on the State's operating system will be shared with awarded Contractor during Participating Addendum development for security reasons. |
Site Tour, State Capitol
| 71 |
| Building Automation and Mechanical Systems. Do the AHUs have VAVs? Electrical Reheats? |
| Yes. |
Site Tour, State Capitol
| 72 |
| Building Automation and Mechanical Systems. Are the elevators cable or hydraulic systems? Who is currently providing monthly service? |
| The elevators are traction/hoist/cable systems. The contractor responsible for servicing the elevators can be shared with awarded Contractor during the development of the Participating Addendum. |
Site Tour, State Capitol
| 73 |
| Generators and Fuel Systems. How many Kilo Watts are the generators? |
| 1250 |
Site Tour, State Capitol
| 74 |
| Generators and Fuel Systems. How many gallons are the belly / day tank and the underground tank fuel tanks? |
| Day tank inside pumphouse 200 gallons and 2000 gallon source tank to pull from. |
Site Tour, State Capitol
| 75 |
| Generators and Fuel Systems. Have the fuel tanks been polished/scrubbed within the last 3 years? |
| Yes. |
Site Tour, State Capitol
| 76 |
| Generators and Fuel Systems. Are and of the underground fuel tank they equipped with pollute alerts notification systems? |
| They are equipped with a veeder root system. |
Site Tour, State Capitol
| 77 |
| Generators and Fuel Systems. What does the generators serve – Life safety or more? |
| Full building backup. |
Site Tour, State Capitol
| 78 |
| Exterior Grounds and Contract Scope. Is there a capital project approved to eliminate trip hazards due to uneven sidewalks and curbing around the exterior grounds? |
| No. |
Site Tour, State Capitol
| 79 |
| Exterior Grounds and Contract Scope. Is maintenance/care of the statues on the grounds part of the contract? |
| Yes. |
Site Tour, State Capitol
| 80 |
| Exterior Grounds and Contract Scope. For the Cordell and Motlow tunnels, where does the delineation of contractor scope stop? |
| All of Motlow will be included in the awarded contractor scope. Cordell only includes the Capitol elevators. Past the threshold of the elevators in the Ron Ramsey Tunnel is not DGS responsibility. |
Site Tour, State Capitol
| 81 |
| Exterior Grounds and Contract Scope. Is there a trash compactor on site? If not, where is the trash/recycles taken? |
| No . |
Site Tour, State Capitol
| 82 |
| Interiors and Specialty Cleaning. What is the floor cleaning frequency of the first and second floors? Any special products needed? |
| Burnish 3x's a week - strip and wax once a year. The material is marble. |
Site Tour, State Capitol
| 83 |
| Interiors and Specialty Cleaning. How tall is the 2nd floor Main Hall? How are the chandelier lamps changed and cleaned? We noticed a mechanism on the cupola floor – is this for changing the lamps on the chandeliers? |
| Approx 40 feet. The hoist ropes are in-operable. Currently using ladder for this process. |
Site Tour, TDOT Chattanooga Regional Complex
| 84 |
| Scope & Contract Responsibilities. Are moves, adds, and changes part of the contractor’s responsibility? |
| Moves, adds and or changes are the contractors responsibility, as well as auditorium or training room set up as needed. |
Site Tour, TDOT Chattanooga Regional Complex
| 85 |
| Scope & Contract Responsibilities. Is de-icing and plowing of the complex parking lots a contractor or state responsibility? |
| The sidewalks are taken care of by the contractor and the parking areas are taken care of by the state. |
Site Tour, TDOT Chattanooga Regional Complex
| 86 |
| Scope & Contract Responsibilities. Are AED inspections and recertifications included as part of the contractor scope of work? |
| No, TDOT is responsible. |
Site Tour, TDOT Chattanooga Regional Complex
| 87 |
| Scope & Contract Responsibilities. For Building E (Garage), are the exhaust hose reels and lifts part of the contractor responsibility? |
| No. |
Site Tour, TDOT Chattanooga Regional Complex
| 88 |
| Scope & Contract Responsibilities. Is there a cleaning schedule for the raised floor in Room 115, the Communications Room in the TMC, and is that work part of the contract and what frequency does the state require? |
| No. |
Site Tour, TDOT Chattanooga Regional Complex
| 89 |
| Scope & Contract Responsibilities. How many times of year is the requirement for planter color change? Two or four? |
| Two (2) times, spring and fall. |
Site Tour, TDOT Chattanooga Regional Complex
| 90 |
| Building Systems & Infrastructure. We understand the multiple campus buildings are equipped with geothermal HVAC system. Are they heat pumps? Is so how many buildings are equipped with this approach? We noted that some units were served with natural gas, which indicates primary or supplemental heating, which in this case indicates that there is something less than an heat pump in service. Can you advise? |
| Yes, all building except the TMC are on geothermal water source heat pumps. The TMC are Carrier units. The overhead hanging heaters and water heaters run on natural gas. |
Site Tour, TDOT Chattanooga Regional Complex
| 91 |
| Building Systems & Infrastructure. Is there an energy recovery system for the low-rise buildings? |
| No. |
Site Tour, TDOT Chattanooga Regional Complex
| 92 |
| Building Systems & Infrastructure. Is the large diesel fuel tank connected to the generator, or are the generators only served from the day / belly tanks? |
| All generators have belly tanks. |
Site Tour, TDOT Chattanooga Regional Complex
| 93 |
| Building Systems & Infrastructure. Have the generators fuel been recently polished? |
| The awarded Contractor is not responsible for this. Another vendor handles this for TDOT. It has been polished this year and is done on an annual basis. |
Site Tour, TDOT Chattanooga Regional Complex
| 94 |
| Building Systems & Infrastructure. Does the state have any independent oil test results for the generators? |
| The awarded Contractor is not responsible for this. Another vendor handles this for TDOT. This is tested on an annual basis. |
Site Tour, TDOT Chattanooga Regional Complex
| 95 |
| Building Systems & Infrastructure. We noticed at least one dry-pipe fire sprinkler system at one of the campus buildings are there more buildings equipped with the same type of systems? |
| Only the TMC server room uses a dry pipe fire sprinkler |
Site Tour, TDOT Chattanooga Regional Complex
| 96 |
| Building Systems & Infrastructure. Can the state identify how many building on campus are equipped with a pre-action sprinkler system? |
| None. |
Site Tour, TDOT Chattanooga Regional Complex
| 97 |
| Building Systems & Infrastructure. Please clarify the role of the contractor in response (first responder) to a fire panel activation either under a true activation or a false alarm. |
| The awarded Contractor will respond to all alarms, investigates problem and meets with first responders if necessary. The awarded Contractor will also communicate with, not only the alarm company but also with, the Safety/Facilities dept. while investigating cause for alarm. |
Site Tour, TDOT Chattanooga Regional Complex
| 98 |
| Building Systems & Infrastructure. Which building roofing systems at the Chattanooga complex have existing roof warranties and how old are the building roofs? |
| The roof on the TMC is 17 years old and has no warranty. The roofs on the rest of the campus are 8 years old and have 12 years left on the warranty. |
Site Tour, TDOT Chattanooga Regional Complex
| 99 |
| Building Systems & Infrastructure. Is there any above standard filter required for the HVAC air handler systems ? Above standard would be Merv 13 or higher. |
| None. |
Site Tour, TDOT Chattanooga Regional Complex
| 100 |
| Building Systems & Infrastructure. Are any of the buildings LEED certified and is there an expectation to recertify / maintain this certification? |
| No. |
Site Tour, TDOT Chattanooga Regional Complex
| 101 |
| Occupancy & Space Data. Are occupancy levels available for each building? |
| Bldg. A - 145, Bldg. B - 13, Bldg. C - 60, Bldg. D- 8, Bldg. E - 20, Bldg. F - 20, Bldg. G - 2, Bldg. H - 20, Bldg. K - 20, TMC - 20 |
Site Tour, TDOT Chattanooga Regional Complex
| 102 |
| Occupancy & Space Data. What are the square footages for carpet tile, vinyl tile, and hard tile? |
| Bldg. A - 3,9810, carpet, tile, laminate. Bldg. B - 10,625, carpet, tile, laminate. Bldg. C - 12,023, tile. Bldg. D - 6,844, carpet, tile, laminate. Bldg. E - 59,240, tile. Bldg. F - 12,561 carpet, tile. Bldg. G - 2,197, tile. Bldg. - 12,580 carpet, tile, laminate. Bldg. K - 18,047 tile. TMC - 16,380 carpet, tile, laminate |
Site Tour, TDOT Chattanooga Regional Complex
| 103 |
| Occupancy & Space Data. Does the state use any foot-fall or space occupancy monitoring systems to monitor daily usage? |
| TDOT does not use or have those monitoring systems. |
Site Tour, TDOT Chattanooga Regional Complex
| 104 |
| Site Operations & Materials. Does TDOT provide the salt, brine, and calcium chloride? |
| Yes, salt and brine only. |
Site Tour, TDOT Chattanooga Regional Complex
| 105 |
| Site Operations & Materials. Are air bags stored on the premises, and if so, are they kept within a fenced area? |
| None. |
Site Tour, TDOT Chattanooga Regional Complex
| 106 |
| Garage & Maintenance. How often is the drain running through the garage cleaned? |
| TDOT maintains. |
Site Tour, Welcome Center
| 107 |
| Parking & Site Capacity. Can you provide the number of truck and vehicle parking spaces at each Welcome Center? |
| The awarded Contractor will work with TDOT to establish a PA upon award of the Master Contract. Information regarding all Welcome Centers to be managed by the awarded Contractor will be provided at that time. In relation to the specific site visited, there are 100 car parking spaces and 11 semi-truck spaces. |
Site Tour, Welcome Center
| 108 |
| Grounds & Landscaping. How many acres are mowed at each site? |
| The awarded Contractor will work with TDOT to establish a PA upon award of the Master Contract. Information regarding all Welcome Centers to be managed by the awarded Contractor will be provided at that time. In relation to the specific site visited, there are 5.35 estimated mowable acres. |
Site Tour, Welcome Center
| 109 |
| Grounds & Landscaping. Clarification, who performs the slope mowing? |
| TDOT will perform in-house. This is not a Contractor responsibility currently. |
Site Tour, Welcome Center
| 110 |
| Grounds & Landscaping. Is de-icing and snow removal part of the contract? It is assumed that pretreat of sidewalks as well as snow and ice removal are the contractor’s responsibility. Who is responsible for the parking areas? |
| TDOT will utilize salt trucks to treat parking areas. The Contractor is responsible for treating sidewalks upon TDOT request and can provide buckets of salt to assist with the treatment upon Contractor request. |
Site Tour, TWRA Region II Building
| 111 |
| Operations and Maintenance Support. Is there a CMMS? If so, is there remote access to it? |
| TWRA does not have a maintenance management system. |
Site Tour, TWRA Region II Building
| 112 |
| Operations and Maintenance Support. What manufacturer is the CMMS or related system? |
| Please refer to the response to Question #111. |
Site Tour, Moss Building
| 113 |
| Occupancy & Space Data. How many square feet of wool carpet is in the building? |
| Approximately 6,000-10,000 sqft |
Site Tour, Moss Building
| 114 |
| Scope & Contract Responsibilities. May we request a site map showing the delineation of responsibilities between General Services and the Department of Agriculture? |
| There is no delineation of responsibilities between DGS and Dept of Agriculture at the Moss Building. |
Site Tour, Porter Building
| 115 |
| Capital Projects and Vendors. Can you share who the HVAC contractor is for the HVAC upgrade project? |
| The HVAC Contractor on this project can be shared with awarded Contractor during the development of the Participating Addendum. |
Site Tour, Porter Building
| 116 |
| Capital Projects and Vendors. Will there be any extended warranties for the new equipment? |
| No. |
Site Tour, Porter Building
| 117 |
| Scope Clarification. Could you clarify the specific scope of responsibility for the liquid nitrogen and argon tanks, including whether they fall under contractor or facilities ownership during the walkthrough? |
| The awarded Contractor's responsibility is for coordination of vendors to maintain that equipment. |
General
| 118 |
| Can we get a listing of staff and salary schedules? |
| "The State has staffing schedules for the buildings toured during site visits and can be found in Attachment A of Amendment 6. The remainder of the portfolio may be provided to the awarded Contractor at time of PA developments with the individual Participating Entities. |
All Respondents are required to ascertain their own manpower rates for performed the work required by the Contract. Salaries will not be provided by the State. "
Site Tour, TWRA, Moss Building
| 119 |
| Does the Brentwood House (ca. 1927) on the TRWA campus fall under the jurisdiction of any historic preservation regulations or have any other official special status that might govern maintenance and repair work? |
| This site is treated as if it were on the historic register. |
Site Tour, TWRA
| 120 |
| Clarify the number of buildings at the Agricultural Center that are included in the bid. |
| Five (5), please refer to the Cost Proposal Sites tab in Attachment 6.3-Cost Proposal and Scoring Guide_Release 2. |
General
| 121 |
| If the incumbent is unavailable to provide staffing levels and current salary ranges, will the state provide the original staffing and salaries provided to the incumbent when the original outsourcing took place ? |
| This information is not available. |
General
| 122 |
| Due to the short timeline for review of the state responses to the questions and the bid due date, would the state consider extending the bid due date to allow the respondent time to appropriately adjust methodology and pricing? |
| Yes, the State revised the RFP's Schedule of Events in Amendment 5. |
General
| 123 |
| Are moves, adds, and changes part of the contractor’s responsibility? For example when the state moves an individual from one cubicle to another cubicle (or building to building), or when newly elected officials come into state positions, who is responsible for moving the physical office elements and setups for someone is moving from one building to another building, who is responsible for managing and moving their items? |
| The awarded Contractor may be asked by the Participating Entity to move desks and items in an office or workstation on an individual basis. However, large moves that take place (i.e., when an agency’s office is moved to another location) are handled by the State. |
Section 6.2, Item C.15
| 124 |
| Regarding Section 6.2, Item C.15 (Governance Personnel), could you please clarify what the acronym PA stands for in relation to the PA Contract Manager role? We want to ensure we align this position with the correct personnel requirements." |
| Please refer to Attachment 6.8. Pro Forma_Release 3 A.2. Definitions. |
| RFP (Section C) |
| 32 |
| 125 |
| Can the State please clarify this question: C.14.b. Describe how the Respondent will use a peer-to-peer “two-in-a-box” approach for enabling the highest degree of collaboration between the Participating Entities. |
| The “two-in-a-box” approach simply refers to the direct communication between the FM contractor and the State staff who are responsible for facilities management. Each participating entity will have a primary point of contact for decisions that require the State to give an approval or decision. |
Site Tour, TN Tower
| 126 |
| For the TN Tower, should Parking Lots 19, 19 (a), 20 and 21 be included in the Grounds and Landscaping contract? |
| Yes. |
| 127 |
| The DDA location in Arlington identified twelve (12) employees for the Maintenance and Warehouse. Could the State tell us how many of those staff are dedicated to the Facility Management of the campus? What is the make-up of those 12 staff? I.e. HVAC, Plumbing, etc. |
| Four staff are fully dedicated to the custodial services of the campus. All other employees allocate time to the campus as needed, as well as an additional 32 properties. This group includes two (2) generalists, a plumber, mechanic, painter, HVAC and grounds keeping. The facility is too new to know the percentage of allocation of their time. |
| 128 |
| Can the State confirm by name which PAs intend to negotiate an agreement once a supplier is awarded? |
| At this time, the State has received non-binding letters of intent to utilize the new iteration of the contract from the following: Dept. of Children's Services, Dept. of General Services, Dept. of Finance and Administration - Strategic Technology Solutions, and Dept. of Disability and Aging. |
| 129 |
| Will services at the PA Level under the current incumbent provider(s) end 120 days after the award of the new contract? |
| Under the incumbent contract, the incumbent provider is required to work in consultation with the State or Participating Entity and any subsequent contractor, to ensure an orderly transition of FM Services. |
Pro Forma A.13 Onboarding of Participating Entities
| 130 |
| Per the RFP each PA will negotiate a separate agreement and scope with the awardee. During negotiations will services continue based on the previous scope? |
| Yes, services will continue for existing users per the agreements outlined in their active PAs under the current contract. |
Pro Forma A.13 Onboarding of Participating Entities
| 131 |
| Per the RFP each PA will negotiate a separate agreement and scope with the awardee. During negotiations will the awardee be reimbursed for the existing staff during transition and negotiations? |
| Per the terms of the RFP, costs incurred prior to the execution of an agreement with each Participating Entity are not reimbursable unless expressly stated otherwise. Each PA will negotiate its own contract and scope, and reimbursement for staffing or transition activities will be determined within those individual agreements. The awardee should not assume reimbursement for existing staff during the negotiation or transition period unless approved in writing by the PA. |
Attachment 6.3 Cost Proposal Scoring Guide
| 132 |
| Will the State accept a percent allocation for central management team labor at the PA level? |
| No. |
Attachment 6.3 Cost Proposal Scoring Guide
| 133 |
| Will the supplier need to report central team labor by hours associated with each PA? |
| Yes. |
Pro Forma Section E.5
| 134 |
| "[Respondent] takes exception to the Omission of an Intellectual Property section regarding Work Product, and assumes the following language will be added as a new section to the final contract: |
Notwithstanding any term in the Contract to the contrary, Contractor shall retain all right, title, and interest in any and all intellectual property: (i) created by Contractor prior to this Contract, including (without limitation) Contractor proprietary software programs and processes for providing services and (ii) created by Contractor during the term of the Contract in the normal course of business for Contractor’s clients generally. Upon State request, at Contract completion Contractor will provide, in a format readable by software not proprietary to Contractor, all State computer data and information that Contractor created under the Contract."
The Respondent shall not assume any language will be added to the final contract, however, the State is open to including the proposed language in the final contract.
| Pro Forma D.19 |
| 40 |
| 135 |
| "[Respondent] takes exception to Contract Section D.19 Hold Harmless and assumes the following edits will be incorporated in the final contract: |
Line 2: Insert “third party” between “any” and “claims” Line 4: Delete “acts, omissions, or”" "The Respondent shall not assume any language will be added to the final contract, however, the State would agree to insert ""third-party"" between ""all"" and ""claims in Line 2 of Section D.19. Hold Harmless in the final contract.
The State would not agree to deleting ""acts, omissions, or"" in Line 4 of Section D.19. Hold Harmless but would agree to delete ""or negligence"" and revising Line 4 to ""...as a result of acts and omissions..."""
| Pro Forma D.18 |
| 40 |
| 136 |
| "[Respondent] takes exception that a consequential damage waiver is only provided to State and is not mutual. [Respondent] assumes that waiver of consequential damages will be added to Section D.18, Limitation of Contractor Liability, just as it was done in the preceding contract. |
Line 1: Insert in the beginning: “In no event will the Contractor be liable to the State or any other party for any lost revenues, lost profits, loss of business, decrease in the value of any securities or cash position, time, money, goodwill, or any indirect, special, incidental, punitive, exemplary or consequential damages of any nature, whether based on warranty, contract, statute, regulation, tort (including but not limited to negligence), or any other legal theory that may arise under this Contract or otherwise.”" The Respondent shall not assume any language will be added to the final contract, however, the State is open to including the proposed language in the final contract.
| Pro Forma E.10 |
| 50 |
| 137 |
| "[Respondent] takes exception to Contract Section E.10 Information Technology Security Requirements assumes the following edits will be incorporated in the final contract: |
Section E.10 (a)(4), line 3: After “Treasury,” Insert “and after an NDA has been executed” Section E.10 (a)(5), line 9, first paragraph: Delete “Contractor shall allow the State, at its option, to perform Penetration Tests and Vulnerability Assessments on the Processing Environment.”
Section E.10 (a)(5), second paragraph, line 4: Replace “twenty-four (2) hours” with “without undue delay” Section E.10 (a)(6), second paragraph, line 2: Delete “This report include indicators of compromise (IOCs) as well as plan of actions for remediation and restoration.”" The Respondent shall not assume any language will be added to the final contract. The State does not intend to make the changes assumed in Question# 137.
| Pro Forma D.32 |
| 43 |
| 138 |
| [Respondent] has reviewed the insurance requirements in Section D.32. While we are confident in our ability to meet the required coverage limits, some of the specific policy language and conditions mandated in this section are inconsistent with standard insurance products available in the current market. To ensure all parties are aligned, [Respondent] reserves the right to submit redlines with its proposal to this section, provided the core coverage limits are maintained. This would allow for alignment between the contract's requirements and the actual policies that can be procured. |
| No edits to Section D.32 of the Pro Forma Contract will be accepted other than those provided in this and other of the State’s official, written responses to questions and comments. Respondents should note that, per Section 3.3.1 of the RFP, other than as expressly permitted by the RFP (including, per Section 1.4.8, the State’s official, written responses contained herein) “[a] response must not include alternate contract terms and conditions”, and any response which contains such terms and conditions may, in the sole discretion of the State, be deemed a non-responsive counteroffer and rejected. In addition, under RFP Section 3.3.2, “[a] response must not restrict the rights of the State or otherwise qualify either the offer to deliver goods or provide services as required by this RFP or the Cost Proposal. If a response restricts the rights of the State or otherwise qualifies either the offer to deliver goods or provide services as required by this RFP or the Cost Proposal, the State, at its sole discretion, may determine the response to be a non-responsive counteroffer and reject it. |
The following (in red) are the proposed revisions to Section D.32 which the State would agree to incorporate into the final contract:
Paragraph 1, line 2: "The State reserves the right, subject to the mutual agreement of the Parties, to amend or require…" Paragraph 1, line 3: "Contractor's failure to maintain or submit evidence of insurance coverage, as required, is a material breach of this Contract; provided, however, that Contractor shall have ten (10) business days after receiving written notice from the State to cure any deficiency."
Paragraph 1, line 6: "All insurance companies providing coverage must be: authorized by the Tennessee Department of Commerce and Insurance ("TDCI") and rated A-/VII or better by A.M. Best."
Paragraph 1, line 9: "All coverages in which the State is required to be included as an additional insured hereunder must be on a primary basis and noncontributory with any other insurance or self-insurance carried by the State."
Paragraph 1, line 10: "Contractor agrees to include the State as an additional insured in all coverages specified herein other than workers' compensation (employer's liability), professional liability (errors & omissions), and crime insurance."
Paragraph 1, line 12: "All policies, other than crime insurance, must contain a waiver of subrogation in favor of the State."
Paragraph 1, line 13: Strike the following language: "Any deductible or self-insured retention ("SIR") over fifty thousand dollars ($50,000) must be approved by the State."
Paragraph 2, line 6: Strike the following language: "If the deficient underlying policy is for a coverage area without aggregate limits (generally Automobile Liability and Employers' Liability Accident), Contractor shall provide a copy of the umbrella insurance policy documents to ensure that no aggregate limit applies to the umbrella policy for that coverage area."
Paragraph 2, line 9: "In the event an umbrella policy is used to achieve any of the minimum required limits specified below, such umbrella policy must provide coverage on the same basis (i.e., true "follow form"), or broader, as the underlying coverages over which it is written."
Paragraph 3, line 1: "At any time upon request, Contractor shall provide the State a certificate of insurance ("COI") evidencing the coverages, limits, and endorsements specified in this Section."
Paragraph 3, line 6: "Contractor shall provide the COI ten (10) business days prior to the Effective Date and thereafter promptly upon the renewal or replacement of coverage."
Paragraph 3, line 10: Strike the following language: "At any time, the State may require the Contractor to provide a valid COI. The Parties agree that failure to provide evidence of insurance coverage as required is a material breach of this Contract. If Contractor self insures, then a COI will not be required to prove coverage. Instead, Contractor shall provide a certificate of self insurance or a letter, on Contractor's letterhead, detailing its coverage, policy amounts, and proof of funds to reasonably cover such expenses."
Paragraph 3, line 15: "The State reserves the right to require copies of all endorsements required under this Section at any time."
Section D.32.a.1): "The Contractor shall maintain a limit of not less than two million..."
Section D.32.c.1): "The Contractor shall maintain cyber liability insurance in an amount not less than three million dollars ($3,000,000) per occurrence or claim and in the aggregate."
Site Tour, TDOT Chattanooga Regional Complex
| 139 |
| " The Chattanooga Regional Complex at 7512 Volkswagen Drive is included within the pricing sheet at 41,705 square feet. |
During the site tour, however, [Respondents] were shown the entire campus, which included numerous buildings and considerably more square footage. [The Respondent] would like to confirm that the request for pricing encompasses only the single building at 41,705 sq ft of space. " Attachment 6.3 - Cost Proposal and Scoring Guide_Release 2 only references the building located at 7512 Volkswagen Dr., Chattanooga, TN 37421. This address refers to the Administration Building (or Bldg. A in the TDOT Institutional Profile) on the TDOT Chattanooga Regional Complex. Respondents shall only submit pricing for the single Administration Building and not the entire complex.
3. Delete RFP Attachment 6.8. – Pro Forma Contract - Release # 3, in its entirety, and replace it with RFP Attachment 6.8. – Pro Forma Contract - Release # 4, attached to this amendment. Revisions of the Release #3 document are emphasized within the new release. Any sentence or paragraph containing revised or new text is highlighted.
4. RFP Amendment Effective Date. The revisions set forth herein shall be effective upon release. All other terms and conditions of this RFP not expressly amended herein shall remain in full force and effect.
Attachment A – Service Schedules
DDA Arlington Campus Service Schedule
· Normal Business Hours: 8:00 AM to 4:30 PM, Monday -Friday
· Maintenance Crew: Normal Business Hours and 24/7 On-Call Rotation
· Facilities Manager 3 – Part time
· Administrative Services Assistant 2 – Part time
· Maintenance Plumber 2 - Part time
· Building Maintenance Worker 2 – Part time
· Building Maintenance Worker 2 - Part time
· Equipment Mechanic 2 - Part time
· Heating & Refrigeration Mechanic 2 - Part time (Vacant)
· Grounds Worker 2 - Part time
* Maintenance Crew is assigned to work at this location on a part-time basis based upon work orders assigned. Historical information for this campus is not available due to it being new construction, under warranty and recent occupancy.
· Housekeeping: Normal Business Hours, Monday through Friday: Fully dedicated to this campus.
· Executive Housekeeper 2 – Full time
· Custodial Worker 2 - Full time
· Custodial Worker 1 - Full time
· Custodial Worker 1 - Full time
STS Data Center Service Schedule
· On-Site Facilities Team:
· Facility Manager
· Journeyman Electrician
· Journeyman HVAC Technician
· Normal on-site coverage is typically staggered as follows:
· One team member on site from 7:00 AM – 3:30 PM, and another team member on site from 8:00 AM – 4:30 PM. The third somewhere inside of that window.
· In addition to normal on-site coverage, this team is required to provide 24/7/365 on-call support.
TWRA Region 2
· Coverage: M-F, 6am to 5pm
· Regional Business Manager
· Facility Manager
· Two (2) Maintenance Technicians
· Facility Administrator
· On Call Rotation:
· Regional Business Manager & Facility Manager On Call 24/7 on weekends and holidays
· After-hours leadership Call Tree:
· Regional Business Manager
· Maintenance Manager
· Two (2) Maintenance Technicians
· Facility Administrator
TWRA Region 5
· Coverage: M-F, 6am to 5pm
· Facility Manager
· Two (2) Maintenance Technicians
· Facility Administrator
· On Call Rotation:
· Facility Manager & Maintenance Technicians On Call 24/7 on weekends and holidays
· After-hours leadership Call Tree:
· Maintenance Manager
· Two (2) Maintenance Technicians
· Facility Administrator
TDOT Region 2 Campus
· Coverage: M – F, 6:00 am – 5:00 pm.
· Assistant Facility Manager
· Assistant Chief Engineer
· Senior Operating Technician
· Maintenance Mechanic
· On-Call Rotation:
· Engineer On-Call 24/7 on Weekends and Holidays.
· After-hours Leadership Call Tree:
· Assistant Chief Engineer
· Senior Chief Engineer
· Assistant Facility Manager
· Facility Manager
· Regional Facility Manager
TDO…
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