Attachment_6.7_Services_Matrix.xlsx

This Services Matrix attachment is a requirement document for the State of Tennessee's Department of General Services Request for Proposals (RFP #32110-45825) for comprehensive facilities management services serving multiple state agencies, local governments, and higher education institutions across Tennessee. Respondents must demonstrate experience performing or managing subcontracted services across a matrix of facility types and service categories. The scope encompasses 769 properties totaling approximately 20.4 million square feet, including courthouses, museums, office spaces, residential structures, laboratories, healthcare facilities, schools, parking facilities, correctional facilities, and specialized structures. Services required include janitorial and custodial operations, landscaping and grounds care, preventative and remedial maintenance, refuse removal, pest control, snow and ice removal, disaster recovery planning, security, facilities reception, project management, and sustainability services. Key deadlines include a mandatory pre-response conference on March 16, 2026, written questions due March 20, 2026, initial responses due April 9, 2026, mandatory site visits April 20-30, 2026, final proposals due May 27, 2026, technical evaluations completed by June 12, 2026, oral presentations June 22-26, 2026, cost proposal opening June 29, 2026, Notice of Intent to Award July 10, 2026, contract negotiations through September 4, 2026, and contract signature by September 10, 2026. The contract includes an initial sixty-month term with four optional renewal periods (one twenty-four-month option and three twelve-month options) for a maximum total term of 120 months.

Respondents must achieve a minimum 60% response rate on the Services Matrix, demonstrating self-performance (marked "P") or subcontractor management (marked "S") across the required service and facility type combinations. The estimated total contract value is $1,500,000,000 with no minimum purchase guarantee. Compensation is structured through individual Operations Budgets for each participating entity, including management fees, labor costs with burden rates, supplies and materials, and call center and computerized maintenance management system fees, with the contractor's management fee 50% at-risk based on performance against Key Performance Indicators and Service Level Agreements. The RFP contains no set-aside designations, incumbent vendor identifications, or restrictions limiting responses to particular entity types, meaning any qualified organization may respond. Contractors must maintain comprehensive insurance coverage including commercial general liability of $2 million, cyber liability of $3-5 million, crime insurance of $1 million, and automobile liability of $1 million, and must pass through all subcontractor expenses without markups.