QASP.docx

Attachment 10

DRAFT

Quality Assurance Surveillance Plan (QASP)

Results of this QASP will be reported on a quarterly basis and consolidated annually for reporting in Contractor Performance Assessment Report System (CPARS). QASP results will be calculated by the government customer and shared with the contractor for agreement. If an agreement cannot be reached, the USAMRAA Contracting Officer will be the deciding body.

QASP Requirements from the Performance Work Statement (PWS):

Task 4.9.2.5. Provide Helpdesk Support Services

Primary Method of Surveillance: The COR and respective PM will randomly select five (5) helpdesk tickets per quarter for each task order (typically by research program). The contractor shall provide the COR with helpdesk tickets to select from for surveillance within 10 business days of request.

Deliverable #1: Randomly selected helpdesk ticket emails (Schedule).

Performance Requirement:

a. To get a rating of “SATISFACTORY” in CPARS (Schedule):

i. 90% of selected emails are responded to within 3 business days

b. To get a rating of “VERY GOOD” in CPARS (Schedule):

i. 95% of all selected emails are responded to within 3 business days

c. To get a rating of “EXCEPTIONAL” in CPARS (Schedule):

i. 98% of all selected emails are responded to within 3 business days

Deliverable #2: Randomly selected helpdesk ticket emails (Quality).

Performance Requirement[footnoteRef:1]: [1: Percentage accuracy determined by adherence to the language within the Program Announcement and Application Instructions and at the discretion of the respective Program Manager(s).]

a. To get a rating of “SATISFACTORY” in CPARS (Quality):

i. 90% of all selected emails responded to accurately and completely

b. To get a rating of “VERY GOOD” in CPARS (Quality):

i. 95% of all selected emails responded to accurately and completely

c. To get a rating of “EXCEPTIONAL” in CPARS (Quality):

i. 98% of all selected emails responded to accurately and completely

Task 4.5.6.3. Provide finalized scoring reports in both Microsoft Excel and PDF within one (1) business day of the peer review meeting completion.

Primary Method of Surveillance: The number of days after peer review meeting completion upon which a final score report is delivered without errors (Schedule).

Deliverable #1: Final scoring report no later than one (1) business day of the peer review meeting completion.

Performance Requirement:

a. To get a rating of “SATISFACTORY” in CPARS (Schedule):

i. Error-free final score report delivered within 3 business days of peer review meeting completion

b. To get a rating of “VERY GOOD” in CPARS (Schedule):

i. Error-free final score report delivered within 2 business days of peer review meeting completion

c. To get a rating of “EXCEPTIONAL” in CPARS (Schedule):

i. Error-free final score report delivered within 1 business day of peer review meeting completion

Task 4.6 Deliver Summary Statements

4.6.3 Deliver summary statements in batches (as identified by the respective CDMRP Program Manager) per each D/RTS. Deliver the first batch of summary statements no later than 15 business[footnoteRef:2] days and deliver the second batch of summary no later than five (5) business days prior to the appropriate programmatic review meeting. [2: Business days defined as contractor working days (throughout entire contract).]

Primary Methods of Surveillance: 1) The percentage of final summary statements delivered on time (Schedule); and 2) The percentage of randomly sampled final summary statements demonstrating adherence to surveillance criteria as determined by the respective Program Manager[footnoteRef:3] (Quality). [3: Surveillance criteria include lapses in the following: evaluative comments that support scores (short one-liners are not considered evaluative comments); evaluation of each criterion as defined in the Program Announcement (e.g. no bleed over of evaluations among criteria); consistency of critique narratives with scores; lack of factual errors; free of conflict of interest. ]

Deliverable #1: First batch of summary statements (as identified by the respective PM) delivered no later than 15 business days prior to the appropriate programmatic review meeting or agreed upon date in the D/RTS.

Performance Requirement:

d. To get a rating of “SATISFACTORY” in CPARS (Schedule):

i. 90% of all summary statements are delivered by the due date

e. To get a rating of “VERY GOOD” in CPARS (Schedule):

i. 95% of all summary statements are delivered by the due date

f. To get a rating of “EXCEPTIONAL” in CPARS (Schedule):

i. 98% of all summary statements are delivered by the due date

Deliverable #2: Second batch of summary statements (as identified by the respective PM) no later than five (5) business days prior to the appropriate programmatic review meeting or date agreed upon in the D/RTS.

Performance Requirement:

a. To get a rating of “SATISFACTORY” in CPARS (Schedule):

i. 90% of all summary statements are delivered by the due date

b. To get a rating of “VERY GOOD” in CPARS (Schedule):

i. 95% of all summary statements are delivered by the due date

c. To get a rating of “EXCEPTIONAL” in CPARS (Schedule):

i. 98% of all summary statements are delivered by the due date

Deliverable #3: A random sampling, consisting of a minimum of either five (5) final summary statements or 2.5% of final summary statements delivered by the contractor (whichever is more), will be reviewed by the respective Program Manager using the surveillance criteria. If fewer than five (5) final summary statements are delivered, then all summary statements delivered shall be assessed.

Performance Requirement:

d. To get a rating of “SATISFACTORY” in CPARS (Quality):

i. 90% of all sampled summary statements meet the surveillance criteria

e. To get a rating of “VERY GOOD” in CPARS (Quality):

i. 95% of all sampled summary statements meet the surveillance criteria

f. To get a rating of “EXCEPTIONAL” in CPARS (Quality):

i. 98% of all sampled summary statements meet the surveillance criteria

Task 4.9 Operate, Maintain, and Enhance eBRAP (https://eBRAP.org)

Primary Method of Surveillance: The eBRAP POC will inspect 100% of all receipt portals in eBRAP with each funding opportunity announcement and summarized on a quarterly basis.

Deliverable #1: Establish the funding opportunity template set-up in eBRAP and deliver to the appropriate Program Manager and eBRAP POC within three (3) business days from receipt of draft funding opportunity announcement (copy delivered to grant review board (GRB)).

Performance Requirement:

a. To get a rating of “SATISFACTORY” in CPARS (Schedule):

i. 90% of all funding opportunity templates are established deadline

b. To get a rating of “VERY GOOD” in CPARS (Schedule):

i. 95% of all funding opportunity templates are established by the deadline

c. To get a rating of “EXCEPTIONAL” in CPARS (Schedule):

i. 98% of all funding opportunity templates are established by the deadline

Deliverable #2: Release the final funding opportunity in eBRAP within one (1) business day of receipt of final funding opportunity and Program Manager approval of set-up (three [3] business days if prior draft (GRB) announcement was not received).

Performance Requirement:

a. To get a rating of “SATISFACTORY” in CPARS (Schedule):

i. 90% of all final funding opportunities are released by the deadline

b. To get a rating of “VERY GOOD” in CPARS (Schedule):

i. 95% of all final funding opportunities are released by the deadline

c. To get a rating of “EXCEPTIONAL” in CPARS (Schedule):

i. 98% of all final funding opportunities are released by the deadline

Deliverable #3: Post letters and summary statements in eBRAP and send email notifications within one (1) business day of request.

Performance Requirement:

a. To get a rating of “SATISFACTORY” in CPARS (Schedule):

i. 90% of all postings (summary statements, notifications letters) and email notifications meet the timeliness specified in the PWS

b. To get a rating of “VERY GOOD” in CPARS (Schedule):

i. 95% of all postings (summary statements, notifications letters) and email notifications meet the timeliness specified in the PWS

c. To get a rating of “EXCEPTIONAL” in CPARS (Schedule):

i. 98% of all postings (summary statements, notifications letters) and email notifications meet the timeliness specified in the PWS

Summary of Rating Calculations: