Section_C.pdf

RFP NNJ16589301R SECTION C

STATEMENT OF WORK

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Table of Contents

1.0 Contract Administration

1.1 Use of Corporate Logo

1.2 Associated Contractors

1.3 Location of Services

1.4 Hours of Operation

1.5 Data Requirements Description (DRD)

1.6 Customer Satisfaction

1.7 Reports

1.8 Logistics Management

1.8.1 Work Control Center (WCC)

1.9 Resource Management

1.10 Logistics Contract Management Plan (LCMP)

1.11 Safety and Health

1.12 Quality Control

1.13 Information Technology (IT)

1.13.1 Government Provided Computer Workstations

1.13.2 Applications, Protocols, & IT Systems

1.13.3 Contractor-Provided Systems

1.13.4 IT Security

1.13.5 Contractor Computer Security Manager

1.13.6 IT Training

1.14 Computer Applications Systems

1.14.1 SAP Equipment Management (SEM)

1.14.2 SAP Supply Management System (SMS)

1.14.3 DISPOSAL

1.14.4 Federal Automotive Statistical Tool (FAST)

1.14.5 Fleet Management Information System (FMIS)

1.14.6 Identity Management and Account Exchange (IdMAX)

1.14.7 NASA Access Management System (NAMS)

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1.14.8 System for Tracking and Registering Applications and Websites (STRAW)

1.15 Client/Server Applications

1.15.1 Johnson Outbound Freight Log Systems (JOFLS)

1.15.2 Transportation Inbound Freight Log (TIFL)

1.15.3 Temporary Storage Database (TSD)

1.15.4 Furniture Inventory Database (FID)

1.15.5 Export Record Database (ERDB)

1.15.6 Survey Report Database (SRD)

1.15.7 Alchemy Document Server

1.16 Performance Metrics and Workload Data

1.17 Emergency Preparedness

1.18 Facilities Management

1.19 Vehicle Management and Regulations

1.20 Uniforms

1.21 Mobile Communication

1.22 Personnel Training and Certification Requirements

1.22.1 Initial Training Requirements

1.22.2 Special Government Requirements

1.22.3 Environmental Training

1.22.4 Special Support Services

2.0 SUPPLY MANAGEMENT

2.1 Supply Inventory Classifications

2.2 Shelf Life Program

2.3 Cataloging Function

2.4 Acquisition of Stores Stock, Furniture, and Critical Spares

2.4.1 Purchases

2.5 Receipt, Storage, and Issue of Stores Stock and Critical Spares

2.5.1 Stores Stock and Critical Spare Receipts

2.5.2 Stores Stock and Critical Spare Issues

2.5.3 Work Stoppage Stores Stock and Critical Spare Issues

2.6 Receipt, Storage, and Issue of Program Stock

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2.6.1 Program Stock Receipts

2.6.2 Program Stock Issues

2.6.3 Work Stoppages Program Stock Issues

2.7 SMS Self-Assessment

2.8 Physical Inventory

2.8.1 Sample Physical Inventories

2.8.2 Wall-to-Wall (Lot) Inventories

2.8.3 Hurricane Supply Inventories

2.9 Gas Cylinder Operations

2.9.1 Cylinder Demurrage

2.9.2 Cylinder Inventory

2.10 Excess to Disposal

3.0 FURNITURE OPERATIONS

3.1 Receive New Furniture

3.2 Receive Furniture from the Field

3.3 Issue Furniture

3.4 Connect/Disconnect Furniture

3.5 Repair Furniture

3.6 Clean Upholstered Furniture

3.7 Office Space Design and Technical Support

3.7.1 Design and Review Furniture Layouts

3.7.2 Prepare Work Request

3.7.3 Technical Support

3.8 Furniture Inventory

3.9 Coordinate and Support Events

4.0 MOVING AND HAULING SERVICES

4.1 Personnel Moves

4.2 Hauling Services

4.3 Excess Property Pick Up

4.4 Routine and Priority Deliveries

4.4.1 Routine Deliveries

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4.4.2 Priority Deliveries

5.0 BICYCLE PROGRAM AND MAINTENANCE SUPPORT

5.1 Perform Preventive Maintenance and Bicycle Repair

5.1.1 Preventive Maintenance

5.1.2 Repair

5.1.3 Tag Out

5.2 Bicycle Inventory, Database, and Cycling Mailbox

5.3 Bicycle Shop

5.4 Perform Education and Outreach

6.0 EQUIPMENT MANAGEMENT

6.1 SEM Records

6.1.1 Processing SEM Documentation

6.2 Archival Documentation

6.4 Tagging and Detagging of Equipment

6.4.1 Tagging Equipment

6.4.2 Detagging Equipment

6.4.3 Located Property

6.5 Center Unique Training

6.5.1 Property Custodian Training

6.5.2 User Training

6.5.3 Shipping Document Training

6.6 Customer Service Desk (CSD)

6.6.1 Processing Shipping Documents

6.6.2 Employee Clearances

6.7 Temporary Storage (TS)

6.8 Property Survey Report Management

7.0 REDISTRIBUTION AND UTILIZATION (R&U)

7.1 Transportation Not Required

7.2 Disposal Case Creation

7.3 Warehouse Receipts

7.4 Processing DISPOSAL Transactions

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7.5 Screening

7.6 Process Artifacts

7.7 Digital Media Sanitization

7.8 Requests for Excess/Surplus Property

7.10 Abandonment & Destruction

7.11 General Services Administration (GSA) Sales

7.12 Final Disposition

7.13 Screener Access

7.14 Archival Documentation

7.15 Physical Inventory

8.0 PACKING AND SHIPPING SERVICES

8.1 Shipping Administration

8.1.1 Remote Shipments

8.1.2 Outbound Shipments

8.1.3 Transportation Account Codes (TAC)

8.2 Packing and Shipping Operations

8.2.1 Routine Shipments

8.2.2 Priority Shipments

8.2.3 Critical and Hazardous Materials Shipments

8.2.3.1 Critical Shipments

8.2.3.2 Hazardous Materials Shipments

8.3 Maintenance and Packing Materials

9.0 RECEIVING AND INSPECTION SERVICES

9.1 Receiving Operations

9.1.1 Inspection

9.1.2 Tagging

9.2 Receipt Tracking

9.3 Work Stoppages

9.4 Special Handling Receipts

9.5 Routine Receipts

9.6 Priority Receipts

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9.6.1 Hazardous Materials

9.6.2 Receipt of Communication Security (COMSEC)

9.6.3 Medical Items or Pharmaceuticals

9.7 Third Party Receipts

9.8 X-ray Machine Maintenance

10.0 VEHICLE FLEET MANAGEMENT

10.1 Vehicle Operations

10.1.1 Sub-Pool Vehicle Fleet Management

10.1.2 Vehicle Keys

10.1.3 Vehicle Credit Cards

10.1.4 Reporting of Accidents

10.1.5 Vehicle Safety Recalls

10.1.6 Vehicle Preventive Maintenance

10.1.7 Vehicle Emissions Inspections

10.1.8 Commercial Leasing Services

10.1.9 Federal Automotive Statistical Tool (FAST)

10.1.10 Fleet Management Information System (FMIS)

10.1.11 JSC Vehicle Fleet Spreadsheet

11.0 SPECIAL SUPPORT SERVICES

11.1 Export Control Services

11.2 Aircraft Loadmaster Services

11.3 Hurricane/Severe Weather Plan Support

11.3.1 Review and Update Hurricane/Severe Weather Plans

11.3.2 Prepare for and Provide Hurricane/Severe Weather Support

11.4 Program Close-Out/Cancellation Activities

11.5 Special Assignment Airlift Missions and Charters

11.6 Specialized Moving/Relocation and Logistical Services

11.7 Driver Services

11.7.1 Passenger Transportation

11.7.2 Fleet Transportation

ACRONYMS AND ABBREVIATIONS

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1.0 Contract Administration

The Contractor shall provide all resources to perform Logistics Operation services for the Johnson Space

Center (JSC), Ellington Field (EF), and the Sonny Carter Training Facility (SCTF) in Houston, Texas, emphasizing efficiency, timeliness, accuracy, and safety.

Logistics Operations services consist of: supply management, furniture operations, moving and hauling services, bicycle program and maintenance support, equipment management, redistribution and utilization, packing and shipping services, receiving and inspection services, vehicle fleet management, and special support services.

1.1 Use of Corporate Logo

The Contractor is prohibited from displaying a corporate logo, trademark or other wording, on all

Government owned work product documentation.

1.2 Associated Contractors

JSC is a Government-owned and operated installation. Government to Contractor and Contractor to

Contractor partnering is essential to the success of JSC operations. Therefore, Associate Contractor

Agreements (ACAs) shall be established and maintained between JSC support Contractors to ensure successful operation.

1.3 Location of Services

The Contractor shall primarily perform logistics operation services at JSC. Within the context of this

Statement of Work (SOW), the term “JSC” shall be used interchangeably to refer to activities that occur at the JSC main campus, EF, and SCTF site locations. One way distances from JSC are as follows: EF is approximately eight (8) miles and SCTF is approximately three (3) miles. Occasionally, the Contractor shall perform services to support JSC’s mission at other locations to include other NASA Centers, Government agencies, offsite Contractors, and commercial organizations.

1.4 Hours of Operation

Hours of operations will alternate in a two (2) week period to coincide with the current Superflex schedule. The Contractor’s continuous core hours of operation for JSC shall be 7:30 a.m. – 4:00 p.m., Monday through Friday, excluding Federal Holidays, unless otherwise directed by the Contracting

Officer’s Representative (COR). The Contractor shall be occasionally required to perform services specified in this SOW outside the identified core hours to support National Aeronautics Space

Administration (NASA) missions or other unforeseen events.

1.5 Data Requirements Description (DRD)

The Contractor shall maintain DRDs in accordance with Section J, Attachment J-1 necessary to substantiate services, as specified, and support Government audits with adequate personnel and documentation retrieval. All DRDs shall be delivered in an electronic format.

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The Contractor shall submit proposed changes to required records and reports for consideration and approval by the COR.

1.6 Customer Satisfaction

Contractor shall develop and manage a customer satisfaction reporting process in accordance with

DRD MO-1-2, Customer Satisfaction Report.

1.7 Reports

When a report due date occurs on a Saturday, Sunday, Superflex, or holiday, the report is due by 9:00 a.m. the next workday. The Contractor is required to obtain COR concurrence for all report formats.

1.8 Logistics Management

The Contractor shall conduct Logistics Operation project management, administration, and risk management necessary to fulfill the requirements of this contract. The Contractor shall provide for the planning, organization, control, and reporting of all activities required by this contract.

1.8.1 Work Control Center (WCC)

The Contractor shall operate a WCC for the processing of logistics service requests. The

Contractor shall prepare work orders and distribute to the appropriate department within one

(1) day.

1.9 Resource Management

The Contractor shall develop, implement, maintain, and update a Contract Financial System which tracks resources by unique project source and contract Work Breakdown Structure (WBS) and elements of cost including labor, overhead, and other direct and indirect costs. The Contractor’s financial planning system shall support the Government’s budget process and support special requests for budget impacts.

The Contractor shall provide cost reporting in accordance with DRD MO-1-1, NASA Form (NF) 533 Cost and Data Reporting.

1.10 Logistics Contract Management Plan (LCMP)

The Contractor shall develop, implement, and maintain a Government-approved, Government-owned

LCMP which describes and integrates all Parts identified within this SOW, defining specific processes and procedures. The Contractor shall address the management of all logistics services and data requirements described in the SOW. The plan shall comply with the guidance provided in DRD AR-1-1, Logistics Contract Management Plan.

The Contractor shall update existing or develop new detailed desk instructions for each Part described in this SOW within six (6) months of Contract start. Desk instructions shall become an attachment to the

LCMP, be in an electronic format, be Government-approved and owned, and updated as changes occur or as requested by the COR.

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1.11 Safety and Health

The Contractor shall perform tasks to ensure the protection of personnel, property, equipment, and the environment in contractor products and activities generated in support of institutional and spaceflight program objectives. The Contractor shall develop, implement, and maintain a Government-approved

Safety and Health Plan in accordance with JPR 1700.1, JSC Safety and Health Handbook. The initial plan shall be prepared in accordance with DRD AR-1-7, Safety and Health Plan.

1.12 Quality Control

JSC is Society of Automotive Engineers (SAE) AS9100 registered and intends to maintain the certification.

The Contractor shall perform all work onsite in accordance with the JSC Quality Management System as defined in JPR 1280.2, Quality Manual.

1.13 Information Technology (IT)

The Contractor shall comply with all applicable NASA and JSC IT Policy/Directives and ensure IT systems meet the requirements of NPR 2800.1, Managing Information Technology and NPR 2810.1, Security of

Information Technology.

1.13.1 Government Provided Computer Workstations

The Government will provide the Contractor with 81 computer seats.

1.13.2 Applications, Protocols, & IT Systems

The Contractor shall use only JSC-standard applications, protocols, or IT systems for use in this contract, unless prior authorization is obtained from the COR.

1.13.3 Contractor-Provided Systems

The Contractor shall use existing NASA IT systems in the performance of this contract, unless otherwise approved by the COR.

1.13.4 IT Security

The Contractor shall designate primary and alternate points of contact that shall be responsible for mitigating any failures to contractor provided IT systems that may occur in the performance of this contract.

1.13.5 Contractor Computer Security Manager

The Contractor shall appoint a Computer Security Manager (CSM) in writing to the COR. The

Contractor CSM will attend and participate in IT security meetings for the purpose of ensuring

Contractor compliance with the JSC IT Security Program.

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1.13.6 IT Training

The Contractor shall ensure that all contract personnel have completed the annual IT Security

Training in accordance with NPR 2810.1, Security of Information Technology. New employees shall take the Basic IT security training within 15 days of obtaining IT System access.

1.14 Computer Applications Systems

The Contractor shall utilize the following Government provided Systems as described in NPR 4100.1, NASA Supply Support and Material Management Procedural Requirements, NPR 4200.1, NASA

Equipment Management Procedural Requirements, NPR 4300.1, NASA Personal Property Disposal

Procedural Requirements, and NPR 6200.1, NASA Transportation and General Traffic Management.

1.14.1 SAP Equipment Management (SEM)

SEM (Plant Maintenance) is the Agency’s system of record that is used to identify NASA-held controlled equipment recording accurate and complete item descriptions, locations, and equipment information to ensure cost-effective Agency-wide control, equipment accountability and reutilization.

1.14.2 SAP Supply Management System (SMS)

SMS is a comprehensive automated management system and is the system of record used to identify and account for inventory classified as store, program, and standby stock. SMS supports supply operational requirements for the cataloging, replenishment, item management, warehousing, and inventory reconciliation of supply items.

1.14.3 DISPOSAL

DISPOSAL is a comprehensive automated disposal management system which supports operational requirements for the utilization, transfer, donation, sale, abandonment or destruction of excess foreign and domestic NASA personal property.

1.14.4 Federal Automotive Statistical Tool (FAST)

FAST is a Web-based data collection tool focused on the United States (U.S.) Federal

Government’s fleet of motor vehicles. FAST collects information from all organizations within the Federal Government who own or operate motor vehicles. This data is collected through several annual “data calls,” each focusing on different aspects of the operation, management, funding, and compliance of the vehicle fleet with a variety of requirements.

1.14.5 Fleet Management Information System (FMIS)

FMIS (Maximo) is the Agency’s fleet data collection system which supports operational requirements in identifying, collecting, and analyzing accurate inventory, cost, and use data that covers the complete lifecycle of each motor vehicle (acquisition, operation, maintenance, and disposal). It also provides the information necessary to satisfy both internal and external http://nodis3.gsfc.nasa.gov/displayDir.cfm?t=npr&c=2810&s=1a http://nodis3.gsfc.nasa.gov/displayDir.cfm?t=npr&c=4100&s=1f http://nodis3.gsfc.nasa.gov/displayDir.cfm?t=npr&c=4200&s=1h http://nodis3.gsfc.nasa.gov/displayDir.cfm?t=npr&c=4300&s=1c http://nodis3.gsfc.nasa.gov/displayDir.cfm?t=npr&c=6200&s=1d

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1.14.6 Identity Management and Account Exchange (IdMAX)

IdMAX is the sole and authoritative source for the enrollment and processing of NASA identity data, as recognized by the Office of Management and Budget (OMB) and for the processing of access requests and for the issuance of credentials including foreign national badging.

1.14.7 NASA Access Management System (NAMS)

NAMS is a centralized system used to request, modify, and approve access to NASA applications/systems and various facilities (physical access). This system is a repository of user account information, access requests, and account maintenance processes for NASA employees, contractor, and remote users such as educators and foreign users.

1.14.8 System for Tracking and Registering Applications and Websites (STRAW)

STRAW is a centralized, web-based, agency-wide system for registering all NASA web sites and applications and provides authoritative data about NASA applications and web sites by consolidating the data found in the NASA Application Tracking Tool (NATT) and the Agency Web site Registration System (AWRS). STRAW is also the system used for documenting Information

Technology (IT) or IRD Information Resources Directorate (IRD) compliance by ensuring that

NASA websites/webapps/apps meet the annual registration and export control requirements.

1.15 Client/Server Applications

The systems described in this section are local systems which reside on a JSC server and are accessed from an employee’s workstation. The Contractor shall use these systems or an efficient, economical equivalent, as approved by the COR, in performance of this contract. These systems are owned and maintained by the Government.

1.15.1 Johnson Outbound Freight Log Systems (JOFLS)

JOFLS is a tracking and reporting database for outbound shipments.

1.15.2 Transportation Inbound Freight Log (TIFL)

TIFL is a tracking and reporting database for inbound shipments.

1.15.3 Temporary Storage Database (TSD)

TSD is a tracking and reporting database for the management of items held in temporary storage to be used in future programs or projects.

1.15.4 Furniture Inventory Database (FID)

FID is a real-time tracking, reporting, and allocation database for the management of office furnishings.

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1.15.5 Export Record Database (ERDB)

ERDB is a management system used to request, record, track, review, and disposition exports.

1.15.6 Survey Report Database (SRD)

SRD is a tracking and reporting database for the management of items reported as lost, damaged, destroyed, or stolen.

1.15.7 Alchemy Document Server

Alchemy is a document imagining and document management system used for the digital archiving of documentation.

1.16 Performance Metrics and Workload Data

The Contractor shall develop, status, and maintain Government-approved Contract Performance Metrics and Workload Data in accordance with DRD MO-1-3, Performance Metrics and Workload Data. The

Contractor shall ensure performance metrics effectively indicate the level of success.

1.17 Emergency Preparedness

The Contractor may be called upon to assist the Government, within the scope of work, in preparation for emergencies or in the event of an emergency. Obligations under this requirement shall only arise when one or more of the criteria defined in Federal Acquisition Regulation (FAR) 18.001 occur, enabling the Agency to utilize “Emergency Acquisition Flexibilities.” If the emergency preparedness and response requirements result in changes to the contract, all contract adjustments will be processed in accordance with the Changes clause.

The Contractor shall develop and implement an Emergency Preparedness Plan in accordance with DRD

AR-1-3, Emergency Preparedness Plan, to ensure compliance with JPR 1040.4, JSC Emergency

Preparedness Plan.

1.18 Facilities Management

Installation provided facilities are identified in Section J, Attachment J-11. The Contractor shall designate an alternate Facility Manager (FM) for each occupied facility to ensure FM duties are performed in accordance with JWI 8831.1, Facility Manager Program, and coordinate their applicable

Contractor operations with the NASA FM. The Contractor shall conduct quarterly safety inspections of all facilities occupied by the Logistics Contractor.

The Contractor shall maintain physical security of all assigned facilities and establish a key control program that maintains an up-to-date listing of all keys issued to Contractor personnel and provide a copy to the COR.

The Contractor shall keep work and storage areas, to include loading docks, free from debris, organized, neatly stacked, and secured. The COR or FM may instruct the Contractor to immediately stop work and return the area to a safe working environment, if the COR or FM deems the area unsafe.

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1.19 Vehicle Management and Regulations

The Contractor shall furnish, with the exception of Part 10, and maintain all vehicles necessary to perform work required under this contract.

The Contractor shall ensure that employee private vehicles not be used in the performance of the requirements of the SOW. The Contractor shall ensure that all Contractor vehicles used in the performance of the SOW comply with JPR 1600.3, JSC Traffic Regulations.

The Contractor shall ensure all Government-provided vehicles comply with all applicable requirements in accordance with Executive Order (EO) 13693, Planning for Federal Sustainability in the Next Decade, and the Energy Policy Act of 1992 and 2005 (EPAct), and the Energy Independence and Security Act

(EISA) of 2007.

The Contractor shall ensure all drivers have a valid Texas State Driver’s License as required, with all applicable endorsements, at employee start of work.

1.20 Uniforms

The Contractor shall furnish and maintain all uniforms necessary to perform work required under this contract and ensure all personnel wear a uniform. Management personnel and others may be exempt from this requirement as agreed to by the COR. Uniform clothing shall be clean, suitable for the prevailing weather conditions, display name of the Contractor on the left front, and employee name on the right front of shirt.

1.21 Mobile Communication

The Contractor will ensure effective, continuous, and applicable mobile communication within the contractor’s workforce, as approved by the COR.

1.22 Personnel Training and Certification Requirements

The Contractor shall establish and maintain training plans and certification records designed to meet the requirements of this SOW.

1.22.1 Initial Training Requirements

a. The Contractor shall ensure personnel are knowledgeable of the applicable

NASA and JSC procedures, policies, regulations, and instructions.

b. The Contractor shall ensure all personnel handling hazardous materials are trained as a “Hazmat Employee” applicable to functions performed by the employee in accordance with Code of Federal Regulations (CFR) Title 49, Section

172.704 (Training Requirements), CFR Title 49 Part 105-180 (Ground

Transportation), 49 CFR Part 175 (Carriage by Aircraft), and 49 CFR Part 172, Sub-Part I: (Safety and Security Plans), and International Air Transport

Association (IATA) Subsection 1.5 Training Requirements.

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c. The Contractor shall ensure all personnel who input data into the FAST and FMIS

(Maximo) databases complete FedFleet training as identified by the COR.

d. The Contractor shall ensure all bondroom, receiving, and, packing and shipping personnel are trained in Electrostatic Discharge Control (ESD).

e. The Contractor shall ensure all forklift operators are certified per JPR 8719.2, JSC

Lifting Devices and Equipment Requirements.

f. The Contractor shall ensure all personnel performing export control activities are trained in export compliance regulations, laws, and policies to meet “U.S.

Export Compliance Officer” certification or equivalent, and annually participate in advanced export compliance training and education. The Export Manager or designee shall participate in the Annual NASA Export Control Program Review and Identity Credential Access Management (ICAM) Face-2-Face Meeting.

1.22.2 Special Government Requirements

a. The Contractor shall ensure all bondroom personnel are issued an individually identifying Designated Verification stamp in accordance with NT-QAS-052

Product Verification Plan (Designated Verification Program).

b. The Contractor shall ensure receiving personnel operating the x-ray screening machine are trained with the Government-provided software prior to use of the equipment, and refresher training is taken bi-annually. Passing scores must be achieved on computer-based training for x-ray screening equipment.

c. The Contractor shall certify and acknowledge, in writing, that personnel are trained, tested, and found proficient in in-checking, inspecting, and the initiation and completion of proper documentation necessary in the receipt of JSC freight shipments. The Contractor shall ensure all personnel acting as receiving agents for the Government have been approved and authorized by the Supply and

Equipment Management Officer (SEMO), and the COR is notified when changes occur.

d. The Contractor shall work on exports involving activities and items that are classified for National Security at the “Secret” level. The Contractor shall initiate the process for obtaining “Secret” access for personnel needed to comply with the National Industrial Security Program Operating Manual, ensuring all contract personnel have a National security clearance commensurate with the highest level of classified information to which they have access.

1.22.3 Environmental Training

The Contractor shall identify the environmental training required for each employee in accordance with JPR 8550.1, JSC Environmental Compliance Procedural Requirements. The https://cdms.nasa.gov/assets/docs/centers/JSC/Dirs/JPR/JPR8719.2.pdf https://cdms.nasa.gov/assets/docs/centers/JSC/Dirs/JPR/JPR8550.1B.pdf

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Contractor shall ensure that all on-site employees complete identified environmental training provided by the JSC Environmental Office. This does not include specialized environmental certifications required by the federal or state regulations.

1.22.4 Special Support Services

The Contractor shall ensure all Aero Spacelines B-377-SGT aircraft loadmaster personnel meet the following training, certifications, and credential requirements for Part 11 Special Support

Services Aircraft Loadmaster Services of the SOW:

a. Flight status readiness.

b. Commercial or U.S. military aircraft loadmaster training.

c. Possess a current U.S. Passport to support mission requirements which involve foreign travel.

d. Annual Super Guppy Egress Training.

e. Aircrew Loadmaster Training on the Super Guppy aircraft and all support equipment.

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2.0 SUPPLY MANAGEMENT

The Contractor shall manage supply operations to ensure availability of items and maintain accurate, effective, and efficient inventory records. The Contractor shall perform supply management in accordance with NPR 4100.1, NASA Supply Support and Material Management Procedural

Requirements.

2.1 Supply Inventory Classifications

The Contractor shall use SMS to manage store stock, program stock, and critical spares to ensure availability when required. The inventory classifications in SMS are:

a. Stores Stock consists of material that is procured, stored, and issued on the basis of recurring demand. Stock levels are determined by monthly demand and calculated by SMS.

Compressed gases, gas cylinders, and hurricane supplies are also classified as store stock items.

b. Program Stock consists of material and equipment that is owned by the using organizations and is not subject to replenishment.

c. Critical Spares consists of material that is held for emergencies for which there is no recurring demand. Critical Spares shall be immediately available to prevent delay which might result in loss, damage, destruction of property, or danger to life due to an interruption of operations. Critical Spares support buildings and/or systems that are required to be functional during flight missions and they shall be available at the required level at all times.

2.2 Shelf Life Program

The Contractor shall manage shelf life items to ensure no out-of-date stock is held in inventory without owner knowledge, relocate expired shelf life items, and update bin locations in database within three (3) workdays. The majority of shelf life items are program stock. The Contractor shall request the Safety and Mission Assurance Directorate to prepare a Discrepancy Report (DR) if a program stock owner fails to take appropriate action prior to the expiration date, to ensure expired items are not issued for flight.

2.3 Cataloging Function

The Contractor shall perform cataloging functions to ensure the identification and standardization of stock:

a. Maintain and utilize existing supply publications and research library to ensure data is current.

b. Maintain registration with the Defense Logistics Agency (DLA) for stock items.

c. Assign National Stock Numbers (NSN) to new receipts and enter into SMS.

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d. Assign and track a unique Local Stock Number for Program Stock items that have no NSN available through DLA.

e. Review JSC purchases in SMS of $25,000 or more within five (5) workdays to determine if items are available from other NASA Centers or Government agencies prior to purchase.

The Contractor shall notify the customer if a like item is located.

2.4 Acquisition of Stores Stock, Furniture, and Critical Spares

The Contractor shall perform cost effective acquisition to ensure availability of stores stock, furniture, and critical spares.

2.4.1 Purchases

The Contractor shall generate purchase requests for new purchases/reorder status within four

(4) workdays of notification. The Contractor shall ensure that all gas purchases are compliant with Space and Clinical Operations Division requirements.

2.5 Receipt, Storage, and Issue of Stores Stock and Critical Spares

The Contractor shall perform receipt, storage, and issue for the purpose of warehousing supply items.

2.5.1 Stores Stock and Critical Spare Receipts

The Contractor shall process receipts into SMS and warehouse items within five (5) workdays.

2.5.2 Stores Stock and Critical Spare Issues

The Contractor shall verify signatures and update records in SMS within two (2) workdays and deliver stock to the destination within four (4) workdays.

2.5.3 Work Stoppage Stores Stock and Critical Spare Issues

The Contractor shall verify signatures and process issues for the customer on the same workday if the request is received before 2:00 p.m. Work Stoppage requests received after 2:00 p.m. can be processed by 10:00 a.m. the following workday.

2.6 Receipt, Storage, and Issue of Program Stock

The Contractor shall perform receipt, storage, and issue for the purpose of warehousing Program Stock items in accordance with additional requirements defined in JWI 4210.2, JSC Instructions for Control of

Program Stock. The Contractor shall verify signatures against a Supply Manager provided list of authorized personnel to ensure ownership authority.

2.6.1 Program Stock Receipts

The Contractor shall receive hardware and update records in SMS within five (5) workdays and inform the Equipment Manager (EM) if equipment meets tagging criteria per NPR 4200.1, NASA

Equipment Management Procedural Requirements, on same day as received. The Contractor https://cdms.nasa.gov/assets/docs/centers/JSC/Dirs/JWI/JWI4210.2.pdf http://nodis3.gsfc.nasa.gov/displayDir.cfm?t=npr&c=4200&s=1h

C-19 shall open all manufacturer packages and count all pieces except under the following circumstances:

a. When directed by the hardware owner or the Supply Manager.

b. When in a sealed “clean room” container or bag.

c. When flight wire, accept manufacturers count.

d. Small piece materials may be weighed on a calibrated scale.

2.6.2 Program Stock Issues

The Contractor shall issue and deliver program stock and update records in SMS within three (3) workdays.

2.6.3 Work Stoppages Program Stock Issues

The Contractor shall verify signatures and process issue to the customer the same workday if the request is received before 2:00 p.m. Work Stoppage requests received after 2:00 p.m. will be processed by 10:00 a.m. the following workday.

2.7 SMS Self-Assessment

The Contractor shall perform a self-assessment to ensure SMS records, physical identification, and warehouse counts are accurate. The Contractor shall take necessary action within two (2) workdays when a discrepancy is identified.

2.8 Physical Inventory

The Contactor shall perform physical inventories in accordance with the NPR 4100.1, NASA Supply

Support and Material Management Procedural Requirements. The Contractor shall ensure customer support is not impacted during the physical inventory process.

2.8.1 Sample Physical Inventories

The Contractor shall perform a sample inventory of all stores stock, program stock, and critical spare assets annually. The Contractor shall reconcile, update SMS records, and prepare a Final

Sample Inventory Report within five (5) workdays of inventory completion and provide results to the SEMO.

2.8.2 Wall-to-Wall (Lot) Inventories

The Contractor shall perform a wall-to-wall inventory of all stores stock, program stock, and critical spare assets to ensure the integrity of the inventory, unless otherwise described in this

Part. The Contractor shall reconcile, update SMS, and prepare a Final Inventory Report within sixty (60) workdays of inventory completion and provide results to the SEMO.

http://nodis3.gsfc.nasa.gov/displayDir.cfm?t=npr&c=4100&s=1f

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2.8.3 Hurricane Supply Inventories

The Contractor shall annually inventory hurricane supplies. The Contractor shall reconcile, update SMS records, prepare inventory report, and provide results to the SEMO no later than

April 15th of each year.

2.9 Gas Cylinder Operations

The Contractor shall perform Gas Cylinder Operations to ensure efficient utilization and safe operating conditions by:

a. Tracking all NASA and vendor owned cylinders and updating SMS records within three (3) workdays after a change in status occurs.

b. Segregating cylinders requiring Environmental Health Lab testing and coordinating the testing and transportation within four (4) workdays.

c. Providing and attaching durable identifying labels to NASA owned cylinders, if not present.

d. Preparing unserviceable cylinders for disposal by notifying the Facilities Contractor within five (5) workdays of accumulation of 25 cylinders.

e. Coordinating with customers quarterly to justify retention of cylinders and picking up unneeded cylinders and update SMS records within three (3) workdays.

f. Reviewing site for abandoned and unutilized cylinders and reconcile as required.

2.9.1 Cylinder Demurrage

The Contractor shall return vendor owned cylinders when no longer required at JSC to reduce demurrage charges. The Contractor shall track demurrage charges in accordance with DRD MO-

2-1, Vendor Owned Cylinder Demurrage Charges.

2.9.2 Cylinder Inventory

The Contractor shall inventory all cylinders, including those issued out to customers, by physically scanning cylinders and comparing results to SMS records every three (3) years. The

Contractor shall contact customers and research records to resolve discrepancies. The

Contractor shall reconcile, update SMS, and prepare a Final Inventory Report within sixty (60) workdays of inventory completion and provide results to the SEMO.

2.10 Excess to Disposal

The Contractor shall initiate excess to disposal transactions in SMS within five (5) workdays.

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3.0 FURNITURE OPERATIONS

The Contractor shall receive, issue, connect/disconnect, repair, inventory and perform interior design and procurement technical support for furniture operations. Office furnishings consist of freestanding, modular, and systems furniture. The majority of furniture at JSC is modular, which requires assembly, connect, and disconnect activity.

Unit of measure is defined as “item.” An item is made up of parts to make a single unit, such as a table made up of legs, table top, and modesty panel or furniture such as a chair or a file storage unit.

3.1 Receive New Furniture

The Contractor shall receive new furniture and warehouse within five (5) workdays. The Contractor shall update the FID within one (1) workday after the items are warehoused.

3.2 Receive Furniture from the Field

The Contractor shall ensure furniture is stored, available for issue, and the FID is updated within one (1) workday after the items are warehoused. The Contractor shall receive furniture from the field, evaluate the condition, segregate appropriately, and complete the actions as follows:

a. Warehousing: The Contractor shall warehouse usable furniture within five (5) workdays.

b. Needing Repair: The Contractor shall repair to working condition and warehouse within ten

(10) workdays.

c. Excess: The Contractor shall prepare and submit appropriate documentation to the TO for approval within fifteen (15) workdays.

3.3 Issue Furniture

The Contractor shall assemble, clean, and polish furniture to ensure it is serviceable and available for delivery prior to the scheduled delivery date. The Contractor shall update FID within one (1) workday after the furniture has been staged. The Contractor shall provide a key with any furniture item that has a lock and retain a duplicate key. A Government-provided key machine is available for making duplicate keys. Office furnishing requests are submitted by the TO.

3.4 Connect/Disconnect Furniture

The Contractor shall connect/disconnect furniture at the user’s location on the scheduled date.

3.5 Repair Furniture

The Contractor shall process work orders within ten (10) workdays of receipt. Safety issues shall be completed or mitigated within one (1) workday of request. The Contractor shall notify the TO if repair costs exceed 66-percent of the replacement cost of the item or cannot be performed on site. Examples of furniture repair include: applying scratch cover and wood fillers, re-gluing laminate surfaces, replacing casters, pneumatic cylinders, and under seat mechanisms.

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3.6 Clean Upholstered Furniture

The Contractor shall clean upholstered furniture using Government provided steam machine to ensure clean appearance and extend furniture life.

3.7 Office Space Design and Technical Support

The Contractor shall perform office space design and technical support services and coordinate

Procurement requirements associated with JSC Modular, Systems, Executive, Contemporary, Collaboration Areas, and other identified JSC furniture programs. The Contractor shall provide and utilize MicroStation or equivalent software, as approved by the TO.

The Contractor shall provide support to the Furniture Group operations, including training, as needed.

3.7.1 Design and Review Furniture Layouts

The Contractor shall create or review furniture design layouts to ensure customer requests are within safety and furniture use policies and practices. The Contractor shall perform site visits to validate furniture design fit, unobstructed access to light switches, electrical outlets, jack boxes, and ingress/egress safety on layouts and as required by the TO.

3.7.2 Prepare Work Request

The Contractor shall prepare either a Specified-Date or Variable Range work request and submit to Logistics WCC.

3.7.3 Technical Support

The Contractor shall provide technical support in the acquisition of office furnishings.

3.8 Furniture Inventory

The Contractor shall annually inventory the furniture warehouse. Contractor shall reconcile, update FID, and prepare Final Inventory Report within five (5) workdays of inventory completion and provide results to the TO. The Contractor shall continue furniture operations while inventory is being conducted.

3.9 Coordinate and Support Events

The Contractor shall coordinate the planning, execution, and cleanup of Center-wide events such as the

Chili Cook-Off, Safety and Total Health Day, Blood Drives, Spring Safety Fair, and other events identified by the COR. Most items needed to support an event are available and provided by the Government;

however special rentals or purchases may be required. These events require:

a. Coordination, set up, and tear-down of items such as canopies, chairs, tables, and water stations.

b. A single-point-of-contact for each event to ensure progress monitoring and problem mitigation.

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c. Creating an event work plan for each event that clearly identifies the roles and responsibilities.

d. Identification and resolution of any event issues.

e. A post-event briefing, when requested by the COR, within two (2) weeks after each event, to identify and discuss customer feedback, lessons learned, and possible areas of improvement.

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4.0 MOVING AND HAULING SERVICES

The Contractor shall provide moving and hauling services, to ensure items are delivered to the correct location on the scheduled date. The Contractor shall be responsible for relocating items of various types and sizes throughout multi-level buildings, elevators may not always be available.

4.1 Personnel Moves

The Contractor shall deliver, relocate, and/or re-warehouse items per schedule. Moves may require contractor coordination with the customer to ensure move day sequencing or other move detail management. The Contractor shall notify JSC’s Information Resources Directorate, upon completion of delivery and setup, when computer equipment is ready for reconnection.

4.2 Hauling Services

The Contractor shall move items as requested per Specified Date or Variable Range work orders.

Variable range work orders not to exceed twenty (20) workdays.

4.3 Excess Property Pick Up

The Contractor shall pick up excess property, document receipt, and resolve discrepancies with twenty

(20) workdays of disposal case creation.

4.4 Routine and Priority Deliveries

The Contractor shall deliver Routine and Priority inbound deliveries.

4.4.1 Routine Deliveries

The Contractor shall deliver within four (4) workdays once staged for delivery. If received after

2:00 p.m. will be processed the next workday.

4.4.2 Priority Deliveries

The Contractor shall deliver within two (2) workdays once staged for delivery. If received after

2:00 p.m. will be processed the next workday.

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5.0 BICYCLE PROGRAM AND MAINTENANCE SUPPORT

The Contractor shall repair and perform preventive bicycle maintenance, and manage the bicycle database.

5.1 Perform Preventive Maintenance and Bicycle Repair

5.1.1 Preventive Maintenance

The Contractor shall maintain a schedule and perform preventive bicycle maintenance.

5.1.2 Repair

The Contractor shall assess the condition of bicycles, pick-up, repair, and redistribute.

5.1.3 Tag Out

The Contractor shall assess the condition of on-site organizational owned bicycles, tag out disabled, and acquire bicycles if organizations have not addressed the “tag out” within 30 days.

5.2 Bicycle Inventory, Database, and Cycling Mailbox

The Contractor shall apply label and asset identifier tags to all bicycles, track the type and total number of repairs performed within the Bicycle Database, monitor, and respond to Cycling mailbox requests.

5.3 Bicycle Shop

The Contractor shall maintain a safe and clean bicycle repair shop, utilize Government-provided tools and equipment, and procure and stock consumables as needed.

5.4 Perform Education and Outreach

The Contractor shall promote the Bicycle Program to the JSC community through semi-annual roadshows, participating in events such as Safety Day, Earth Day, Bike to Work Day, and conduct a semi-annual bicycle shop open house.

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6.0 EQUIPMENT MANAGEMENT

The Contractor shall perform equipment accountability, archival documentation, physical inventories, tagging and de-tagging of property, Center unique training, provide a customer service desk, temporary storage management, and survey report management for the purpose of ensuring effective equipment management in accordance with the NPR 4200.1, NASA Equipment Management Procedural

Requirements.

6.1 SEM Records

The Contractor shall utilize the SEM database for the purpose of identification, management, control, and accountability of equipment acquired by NASA to maintain accurate, effective and efficient equipment records from initial receipt to disposal.

6.1.1 Processing SEM Documentation

The Contractor shall receive documentation and update the SEM database capturing all equipment management activity to ensure accurate equipment records:

a. Input new records and update record changes within five (5) workdays.

b. Provide copies of all transactions processed on capital items to Financial

Management Division (FMD) within two (2) workdays.

c. Provide a copy of capital receipt documentation not entered into SEM to FMD by the end of each month.

6.2 Archival Documentation

The Contractor shall archive daily documents within two (2) workdays after SEM is updated and archive all end of year documents within sixty (60) workdays of Government fiscal year end. Archival documents include daily and Government fiscal year-end supporting documentation for record retrieval, audit, and record retention. The electronic document archival system shall ensure the archived documents are complete, legible, and available for real-time access.

6.3 Physical Inventories

The Contractor shall schedule, perform, and report annual wall-to-wall inventories. Schedules and results will be reported in accordance with DRD AN-6-1, Annual Inventory Plan, Schedule, and Reports.

The Government will provide materials and equipment needed to perform annual inventories.

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6.4 Tagging and Detagging of Equipment

6.4.1 Tagging Equipment

The Contractor shall locate and physically tag equipment not previously processed for the purpose of establishing and maintaining equipment identification records in SEM. The

Contractor shall request approval from the EM prior to items being virtually tagged. The

Contractor shall complete the tagging process within five (5) workdays of receipt of documentation.

6.4.2 Detagging Equipment

The Contractor shall locate and remove equipment tag no longer meeting tagging criteria. The

Contractor shall apply a NF 1517, Property NASA U.S. Government, decal and update SEM to ensure accurate records within five (5) workdays.

6.4.3 Located Property

The Contractor shall physically scan the NASA equipment tag on all located equipment previously identified as “missing” and update the SEM within five (5) workdays.

6.5 Center Unique Training

6.5.1 Property Custodian Training

The Contractor shall maintain property custodian training, schedule training within three (3) workdays of request, and perform training. Training may include initial, ongoing, one-on-one, or organizational.

6.5.2 User Training

The Contractor shall develop, maintain, schedule, and perform User training on an annual basis.

6.5.3 Shipping Document Training

The Contractor shall develop, maintain, schedule, and perform bi-annual Shipping Document training to JSC organizations. Training may include initial, ongoing, one-on-one, or organizational.

6.6 Customer Service Desk (CSD)

The Contractor shall operate a CSD processing shipping documents, employee clearances, providing guidance to customers on processes and procedures relating to preparation of shipping documents, ensuring completion and correctness of all documentation.

6.6.1 Processing Shipping Documents

The Contractor shall process shipping documents within one (1) hour of receipt, which includes reviewing the document for accuracy, obtaining approval signatures, and utilizing appropriate vouchering system. Documents received at close of business will be processed next workday.

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6.6.2 Employee Clearances

The Contractor shall process all employee clearances upon arrival. The Contractor shall research SEM to ensure there is no assigned equipment listed in the employee’s name prior to obtaining approval signature.

6.7 Temporary Storage (TS)

The Contractor shall manage TS facilities for the purpose of storing property on a temporary basis:

a. Maintain an electronic TSD to organize and track items in TS by case file number.

b. Evaluate available storage space, coordinate transportation to and from customer location, and pack and store items appropriately.

c. Complete add or removal actions, and update the database within three (3) workdays.

d. Complete an annual physical inventory of case files ensuring items are accounted for and in the property location. The Contractor shall report the results of the inventory to the EM within ten (10) workdays of completion. Obtain an annual written retention justification from the owning organization Division Chief or designee.

6.8 Property Survey Report Management

The Contractor shall initiate or receive NASA Form 598, Property Survey Report, and update SRD for the purpose of capturing all property reported lost, damaged, destroyed, or stolen by:

a. Conducting full investigation.

b. Routing for review and approval.

c. Performing follow-up actions as required.

d. Updating SEM database on controlled equipment.

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7.0 REDISTRIBUTION AND UTILIZATION (R&U)

The Contractor shall perform disposal activities in accordance with NPR 4300.1, NASA Personal Property

Disposal Procedural Requirements. The Contractor shall utilize the DISPOSAL database for the purpose of accurately accounting for NASA-held excess, surplus property and tracking all activities through final disposition.