Attachment_9_-_QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

Contractor Name - TBD Contract Number - TBD 14 November 2016

1. Purpose of Contract: The contractor, TBD has a requirement to provide Advisory & Assistance Services (A&AS) Support to the Operations, Readiness, and Exercises Directorate (J3/7). This support includes the researching, planning, designing, developing, implementing, integrating, applying, and developing transitioning capabilities dealing with Weapons of Mass Destruction (WMD) to DTRA and its customers. The requirement is to provide these services in compliance with applicable regulatory guidance. The effective date of the contract is from TBD, for a base period of one year with four (4), consecutive one-year renewable options, thus possibly extending the period of performance to TBD.

2. Review Responsibilities: The J3/7 Office will be designated as the Contracting Officer's Representative (COR) for this contract. As COR, J3/7 is responsible for interfacing with the contractor in the performance of duties such as those set forth below.

3. Methods and Frequency:

3.1 Surveillance will be accomplished in several methods, random basis, weekly, monthly, quarterly and bi-annual reviews. The method used for evaluation will be based upon document reviews, reports, observation, and received customer feedback.

3.2. Timely feedback to the contractor on unacceptable performance will be provided in writing by the COR.

3.3. A summary of any performances that did not meet the terms and conditions of the contract shall be prepared by the COR and forwarded to the Contracting Officer (KO).

3.4. The surveillance report and a summary of the surveillance logs will be prepared by the COR and submitted to the KO annually. The COR may submit out-of-cycle reports to the KO to support claims of unacceptable performance or when there is a significant change in performance that alters the assessment in one or more evaluation areas.

3.5. The Surveillance Delivery Summary/Performance Surveillance Checklist provided in enclosure (1) will be used by the COR in monitoring this contract.

4. Performance Areas:

The following performance areas will be evaluated as described, however, they are not all inclusive, and any service on this contract may be evaluated at any time; all services provided on this contract are subject to inspection and evaluation at any time.

4.1. The contractor will be evaluated on assisting with the integration of highly specialized and technical CBRN support and provide personnel with expertise relating to CBRN preparedness.

Contractor’s effectiveness will be rated on 1) Accuracy and completion of specialized and technical CBRN support; 2) Frequency and accuracy of specialized and technical CBRN support; 3) This Performance area will be reviewed on a quarterly basis.

4.2. The contractor will be evaluated on providing expertise to manage, plan, organize, direct, conduct, track, evaluate and document assessments, exercises, and training projects.

Contractor’s effectiveness will be rated on 1) Timely submission of required projects listed in paragraph 4.2; 2) Frequency and accuracy of specialized and technical CBRN support; 3) This Performance area will be reviewed on a quarterly basis.

4.3. The contractor will be evaluated on document preparation, and contact professionalism.

Contractor’s effectiveness will be rated on 1) Timeliness of coordination and documents prepared; 2) Accuracy and timeliness of documents prepared; 3) Professional and courteous approach with all contacts. This performance area will be evaluated on a quarterly basis.

4.4. The contractor will be evaluated on internal communications and working relationships, timely products, on time suspenses, and content of all products.

Contractor’s effectiveness will be rated on 1) Professional and courteous internal communications and working relationships with co-workers and DTRA customers; 2) Products delivered by the deadline, all suspenses met; 3) Products are accurate and content is correct.

5. Evaluation Criteria:

· Exceptional: Indicates performance clearly exceeds contractual requirements. The area of evaluation contains minor problems for which corrective actions appear would be highly effective.

· Satisfactory: Indicates performance clearly meets the contractual requirements. The area of evaluation contains some minor problems for which the corrective actions appear satisfactory.

· Marginal: Indicates performance meets contractual requirements. The area of evaluation contains a serious problem for which corrective actions have not yet been identified, appear only marginally effective, or have not been fully implemented.

· Unsatisfactory: Indicates the contractor is in danger of not being able to satisfy contractual requirements and recovery is not likely in a timely manner. The area of evaluation contains serious problems for which the corrective actions appear ineffective.

6. Surveillance Documents: Documentation used and referenced to perform surveillances will consist of Reports, the Performance Work Statement, the Quality Control Plan, Customer feedback, and the Surveillance Delivery Summary/Performance Surveillance Checklist. Documentation shall include the date, time, and location of the surveillance, applicable remarks to the surveillance, and signature of the COR. Unsatisfactory ratings must be signed by the contractor.

7. Rating: All contractor tasks will be rated as Exceptional, Satisfactory, Marginal, or Unsatisfactory in the Surveillance Delivery Summary/Performance Surveillance Checklist. At the end of the contract or contract order, the KO will collect the Surveillance Delivery Summary/Performance Surveillance Checklist and any supporting documentation and provide an overall rating for each of the performance areas using the evaluation criteria in Paragraph 5 of this plan.

8. Recording Observations: The Surveillance Delivery Summary/Performance Surveillance Checklist will be used to document observations and problems and rate the individual contractor tasks. The Performance Assessment Report (PAR) Form will be used to record each observed performance issue noted, for performance areas identified in paragraph 4, or any other tasks ideitified in the PWS. The Surveillance Checklists and PARs become formal record for reference. The contractor is told each time a performance issue is found during the observations.

9. Potential Unacceptable Performance: The COR must identify the specific service that is unacceptable and the possible causes, and ask a number of questions that will likely identify the source of the problem. The COR shall attempt to resolve the problem with the contractor.

9.1. The COR shall forward the original Surveillance Delivery Summary/Performance Surveillance Checklist and the PAR documenting the observation and attempted solution (along with an evaluation of the results) to the KO, when a specific service becomes unsatisfactory during a surveillance period. The surveillance reports will be used to provide an overall rating for the performance areas identified in Paragraph 4 of this plan.

9.2. The contractor shall complete a response to the unacceptable evaluation if requested by the KO or by its own choice.

10 Taking Action:

10.1. The COR shall evaluate the contractor's performance and document any non-compliance, but only the KO may take action against the contractor for an unacceptable rating.

10.2. When the contractor's performance is unacceptable and a formal action is indicated, the COR and KO will determine what action is appropriate for the specific circumstances. The KO will determine the final action.

11. Records: During the course of the contract, the COR retains a copy of all Surveillance Delivery Summary/ Performance Surveillance Checklists, and Performance Assessment Report (PAR) Forms with performance issues noted. The Surveillance Delivery Summary/Performance Surveillance Checklist and PARs become formal record for reference. At the end of the surveillance period, the COR will forward all inspection records to the KO for inclusion in the contract file.