TTEE 15 Sep 08.docx

HEADQUARTERS AIR FORCE SPACE COMMAND

TRAINING, TEST, EXERCISES AND EVALUATION (TTE)

MISSION CAPABILITY SERVICES

Performance Work Statement

16 SEPTEMBER 2008

TABLE OF CONTENTS

1.3.3. AFSPC OPERATIONS MILITARY PERSONNEL

1.3.5. AEROSPACE EXPEDITIONARY FORCE (AEF) SPACE

OPERATIONS APPLICATIONS MANAGER & FORCE

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1.0. DESCRIPTION OF SERVICES

This Performance Work Statement (PWS) provides for various Advisory and Assistance Services (A&AS) and Non-Advisory and Assistance Services (Non-A&AS) to Headquarters Air Force Space Command (HQ AFSPC) Training, Test, Exercise and Evaluation (TTEE) Mission Capability. This contract will serve as a vehicle to provide further broadened technical and analytical tools, support or improve policy development, management, and administration, or improve the operation of systems supporting TTEE missions. TTEE requires various forms of support during several phases of planning, programming, acquisition, and implementation cycles of various government systems and will need to complement the Government's technical expertise in accomplishing its mission. The Command also requires various forms of support during several phases of planning, programming, acquisition, and implementation cycles of various government systems, and will need to complement the Government's technical expertise in accomplishing its mission. All services requested under this PWS are non-personal in nature.

1.1. Scope. In rendering the foregoing services, outputs may take the form of information, advice, opinions, alternatives, analyses, evaluations, recommendations, training and/or services to complement the Government’s technical expertise in accomplishing its mission. TTEE has a continuing requirement for contracted support, both advisory and assistance services (A&AS) and non-advisory and assistance services (non-A&AS). The A&AS includes: management, operational and professional support services; general management consulting; studies, analyses, and evaluations; and engineering and technical services. The non-A&AS primarily comprises two major categories of services: Information Management and Engineering Services. However, all services rendered under this contract require thorough knowledge and understanding of space vehicles, guided missiles and military and aerospace equipment and military weapons.

1.2. Mission.

1.2.1. AFSPC. The mission of AFSPC is to defend the United States through the control and exploitation of space. This is accomplished by operating space systems; providing support from space to terrestrial forces; operating ballistic missile forces as a deterrent against nuclear attack; providing assured mission capability, including ground control support for designated Department of Defense (DoD) satellites through all levels of conflict; providing warning of a space ballistic missile attack; providing the ability to protect friendly satellites and to negate enemy spacecraft; and maintaining the Intercontinental Ballistic Missile (ICBM) force, people and materiel. The mission of AFSPC includes specific responsibilities as the Air Force component of US Strategic Command (USSTRATCOM) for space and ICBM forces, and as an Air Force Major Command (MAJCOM). These responsibilities are interrelated and entail specific relationships with other commands and agencies, both United States and Allied.

1.2.2. TTEE.

1.2.2.1. TTEE is the office of primary responsibility (OPR) for AFSPC participation in exercises, experiments, demonstrations and wargames, hereafter referred to as Activities. Participation in Activities includes planning and coordinating a wide variety of Commander, Joint Chiefs of Staff (CJCS), Combatant Command, Military Service and Major Command (MAJCOM) sponsored Activities and may also include taking part in the execution of an Activity. AFSPC participates in an average of 35 Activities annually. TTEE is the OPR for space weapons and tactics development, implementation and coordination within the MAJCOM. TTEE coordinates through Air Combat Command and Air Education & Training Command and tracks and manages assets for the utilization, selection and training of space weapons and tactics officers throughout the command. TTEE manages the HQ AFSPC/A3 Military Personnel Authorization (MPA) program which monitors the A3 utilization of Air Force Reserve, Air National Guard and Individual Mobilization Augmentees. TTEE is also the AFSPC OPR for the Space Domain of Distributed Mission Operations (DMO-S) and is responsible for functional management of AFSPC space operations deployment capabilities and execution/presentation of force availability. TTEE is also responsible for its Client Support Administration (classified/ unclassified).

1.2.2.2. Goals. To achieve TTEE goals, the United States Government shall:

· Develop policy and guidance to complete the normalization initiative for Mission Ready Commanders.

· Develop policy and guidance to complete the normalization initiative for fielding of systems operator manuals.

· Develop policy and guidance to complete the normalization initiative for fielding training aids for operations formal training.

· Develop policy and guidance to complete the normalization initiative for establishing initial and requalification training courses Develop policy and guidance to integrate a Space Division within the USAF Weapons School to teach space applications and produce graduates with space expertise.

· Develop policy and guidance to provide training and Stan/Eval functions for AFSPC's operational missions.

· Develop policy and guidance to conduct Operational Test and Evaluation of AFSPC operational systems in performance of AFSPC's operational missions.

· Provide career development guidance for 13Sxx and 1C6xx space operators.

· Certify training simulators to complete the normalization initiative for fielding training aids for operations formal training Develop AFSPC Test Orders directing Operation Test and Evaluation of AFSPC operational systems in performance of AFSPC's operational missions.

· Assess the operational effectiveness and suitability of AFSPC operational systems in performance of AFSPC's operational missions.

· Accomplish Space Inspection Guides to ensure HQ AFSPC, field units and associated agencies can perform their AFSPC operational missions.

· Evaluate through the Guardian Challenge operations scoring and evaluation process, the ability of AFSPC operational units to perform AFSPC's operational mission.

· Review and develop Trained Personnel Requirements (TPR) for sustainment of the operational crew force to conduct AFSPC's operational missions.

· Advocate budget resources to complete the normalization initiative for fielding system operator manuals.

· Advocate budget resources to complete the normalization initiative for fielding training aids for operations formal training Allocate 1C6xx manpower resources to sustain the enlisted operator crew force in support of AFSPC's operational missions.

· Ensure near-term resources are available, by assessing test forecasts and requests, to execute Operational Test and Evaluation of AFSPC operational systems in performance of AFSPC's operational missions.

· Support the process to select officers to attend USAF Weapons School in support of integrating a Space Division within the USAF Weapons School.

· Forecast out 5 years the AFSPC Operational Test and Evaluation program requirements to ensure resources are planned, programmed and budgeted to conduct Operational Test and Evaluation of AFSPC operational systems in performance of AFSPC's operational missions.

· Forecast mid-and long-range training and Stan/Eval function requirements for AFSPC's operational missions.

· Establish HQ AFSPC policy and guidance and coordinate AFSPC participation in exercises and wargames.

· Ensure the right mix of space assets and tailored support is appropriate for exercises and wargames.

· Ensure space capabilities are included in CJCS, CINC and MAJCOM sponsored and other exercises and wargames.

1.3. Requirements. The contractor shall perform technical analyses, planning, programming, assessments, systems security current and future operations technical analysis and support, and assistance in solving problematic issues and concerns experienced by management, development and operations communities. The contractor shall support planning, coordinating, monitoring and participation in Activities and provide support with the implementation of weapons and tactics and deployment issues within the Command. The contractor shall provide technical support for management of the A3 MPA program, the development and operation of Distributed Mission Operation – Space/Systems (DMO-S), and space operations deployment capabilities. The contractor shall plan and coordinate conferences up to the secret level and/or TS SCI for all Activities. Special Access Program/Special Access Required (SAP/SAR) and Integrated Joint Special Technical Operations (IJSTO) are also required. The requirement includes support for Exercise, Demonstration and Experiment Support, Weapons and Tactics Support, AFSPC Operations Military Personnel Appropriate (MPA) Functional Management, Distributed Mission Operations-Space (DMO-S), Aerospace Expeditionary (AEF) Space Operations Applications Manager and Force Provider, and Client Support Administration.

1.3.1. Exercise, Demonstration and Experiment Support (55%).

1.3.1.1. Plan and coordinate the Annual Scheduling Conference and the quarterly Scheduling and Resources Process Team (SRPT) meetings which includes STRATCOM and NORTHCOM. This includes meeting agenda (CDRL 0004) and meeting minutes (CDRL 0005) and posting of agenda, minutes and briefings to the A3T Unclassified and Classified websites. These are two-day meetings with up to SECRET classification and may include up to 80 people. All Special Access Program/Special Access Required (SAP/SAR) breakouts will be held in government facilities.

1.3.1.2. Draft, prepare, and coordinate the AFSPC Consolidated Exercise Schedule (ACES) through AFSPC electronic staffing process (CDRL 0003) and maintain a database to track and monitor command participation in over 500 annual Activities. Make recommendations on utilization of command resources on the CTO, and make recommendations on out-of-cycle requests for AFSPC resources (approximately 12 per year).

1.3.1.3. Plan and coordinate one-day Space Exercise Coordination Team (SECT) meetings for each scheduled Activity (approximately 3-4 per exercise either before or after all planning conferences). This includes the meeting agenda (CDRL 0004) and meeting minutes (CDRL 0005) and posting of agenda, minutes and briefings to the A3T Unclassified and Classified websites These meetings will be up to SECRET classification for approximately 20 people. All SAP/SAR breakouts will be held in government facilities. .

1.3.1.4. Plan, coordinate and execute AFSPC participation in 35 Activities up to and including SAP/SAR and IJSTO, and provide recommendations to effectively integrate space capabilities and systems into Joint, COCOM, and AFSPC Activities. Focus areas are Offensive Counter Space (OCS), Defensive Counter Space (DCS) and Space Situational Awareness (SSA) capabilities. Assist in the development of AF Space Operations training objectives and ensure Activities support those training objectives for AF Space Operations personnel. Use appropriate OPLANs, previous Lessons Learned, combatant commander’s websites, and gather historical Activity information to draft AFSPC training objectives prior to attending any planning conference. Provide recommendations on AFSPC resources required (personnel, funding and equipment) to support each Activity. Serve as liaison and interface with various Joint Chiefs of Staff (JCS), Department of Defense (DOD), Unified Command, Military Departments, National Agencies and other government, civil and commercial entities.

1.3.1.5. Load and maintain with the assistance of AFSPC network personnel the HQ AFSPC Joint Master Scenario Events List (JMSEL) database and website when updates occur (up to twice per year).

1.3.1.6. Build and coordinate 35 AFSPC personnel space events within the JMSEL database in support of training objectives for all exercises on the CTO. Make recommendations on changes to identified events loaded by other Commands/COCOMs in the JMSEL database prior to each exercise’s Master Scenario Event List (MSEL) synchronization. Monitor the MSEL database and notify the QAE of any changes.

1.3.1.7. Build the AFSPC Annual Training plan in accordance with the Joint Training Information Management System (JTIMS). Load training objectives into JTIMS for each exercise on the CTO and ensure all required funding, resources, and manning are current in JTIMS. Notify the QAE of any changes.

1.3.1.8. Shall serve as an assistant lead of the USSTRATCOM Joint Force Component Commander Space (JFCC-S) Capability Development Team (CDT) for JOINT EXPEDITIONARY FORCE EXPERIMENT (JEFX). This includes planning for JEFX as support to the AFSPC Command Lead representing JFCC-S. Initiatives range in classification from Unclassified to TS/SCI; SAP/SAR and IJSTO.

1.3.1.9. Attend planning conferences in support of each 24-month JEFX Event, from development to delivery of initiatives, to include spirals, Limited Objective Experiments (LOEs) and JEFX Execution, and assist with development of JEFX goals and initiative goals in support of JEFX. Identify capability gaps within the JFCC-S Focus area and assist in establishing which capability gaps will be satisfied by JEFX. Draft the space portion of the Request for Initiatives, develop measures of success and effectiveness for satisfying each capability goal, and evaluate initiatives against those capability goals. Draft and track responses to Air Force Experimentation Office (AFEO) taskers through coordination within the community.

1.3.1.10. For each JEFX event, (approximately eight) develop the Test Event (TE) and identify and coordinate TE and JEFX infrastructure and support requirements for initiatives. Analyze initiatives’ abilities to meet capability gaps.throughout development of JFCC-S specific operational threads for each event and each initiative within the overall experimentation scenario.

1.3.1.11. Maintain AFSPC/A3TX classified and unclassified websites including management of associated databases. Information for inclusion on the website consists of items such as A3TX Mission Description and Responsibilities, the Consolidated Tasking Order (CTO), Scheduling and Resources Process Team (SRPT) and Space Exercise Coordination Team (SECT) information, upcoming Activity information, and other mission related A3TX items.

1.3.1.12. Coordinate responses in accordance with command policies and procedures. Update the AFSPC E-Staffing database with contractor technical assessments and recommendations from review of policies, procedures, guidance, and methodologies regarding impacts on/applicability to program operational and supports/sustainment requirements.

1.3.1.13. Performance of services during Activities for Exercise, Demonstration and Experiment Support is considered mission essential during 24-hour exercise control. Hours of operations shall conform to the level of support required by the Activity.

1.3.2. Weapons and Tactics Support (11%).

1.3.2.1. Assist A3T in managing weapons officer assignments and deployments and manage AEF training and deployments. Maintain the Space Personnel AEF Tracking System (SPATS) web application and database, including maintaining user accounts, building additional functionality as dictated by changing business processes, gathering and updating data, and generating reports and database queries.

1.3.2.2. Track and update open tactics improvement proposal (TIP) database weekly at both the Secret and TS/SCI, SAP/SAR levels to facilitate changes and development of Tactics, Techniques and Procedures (TTPs). Maintain open and closed TIPs on the TIP database, currently archived in Microsoft Access, and maintain certification and access to Secret, Top Secret, and SAP/SAR electronic systems for transmission and receipt of TIPs.

1.3.2.3. Plan and coordinate the annual and up to two out-of-cycle Tactics Review Board(s) per year. These meetings are up to five days long, and SAP/SAR clearances are required. Provide the meeting agenda (CDRL 0004) and meeting minutes (CDRL 0005) and post agenda, minutes and briefings (CDRL 0008) to the A3T Unclassified and Classified websites.

1.3.2.4. Integrate the exercise planning system with deployment planning systems. Develop and maintain a Secret-level web-based tool that will allow A3TW and A3TX to share exercise manning requirements. This tool will be property of the government and will not include any proprietary data. Incorporate data from the CTO, SPATS, and Deliberate and Crisis Action Planning and Execution System (DCAPES) to meet theater exercise requirements while concurrently ensuring AEF deployable personnel are trained.

1.3.2.5. Maintain the classified Secret A3TW web-based deployment survey, track completion of surveys and notify participants of survey suspense. Provide a report summarizing the feedback from each AEF rotation and major exercises (CDRL 0003). Modifications to external databases and/or web-bases interfaces and server application shall be immediately reflected and/or corrected in the application and compatibility shall be maintained.

1.3.2.6. Plan and coordinate the Annual AFSPC Weapons and Tactics Conference.. Manage on-line Weapons and Tactics Conference registration, validate conference attendee's clearances, and assist in issue and return of badges. Provide the meeting agenda (CDRL 0004), meeting minutes (CDRL 0005), draft the conference outbrief (CDRL 0008) and post agenda, minutes and briefings to the A3T Unclassified and Classified websites. Clearance for breakout meetings may be from SECRET to TS/SCI, SAP/SAR and will include up to 30 people.

1.3.2.7. Respond to AFSPC tasks and coordinate responses IAW command policies and procedures. Update the AFSPC E-Staffing database with contractor technical assessments and recommendations from review of policies, procedures, guidance, and methodologies regarding impacts on/applicability to program operational and supports/sustainment requirements.

1.3.3. AFSPC Operations Military Personnel Appropriate (MPA) Functional Manager. (8%)

1.3.3.1. Develop and maintain a real-time tracking system to collect/review man-day requirements, solicit unit man-day projections and track man-day usage for approximately 500 AFSPC operations personnel. This tool will be property of the government and will not include any proprietary data. Provide a MPA overall Summary Report to AFSPC A3. (CDRL 0003)

1.3.3.2. Process MPA man-day requests via AF Form IMT 49, V3 (Application for MPA Man-Day tour) AFSPC Supplemental Data Form, through the Command Man-Day Allocation System (CMAS).

1.3.3.3. Validate accuracy of requests with AFSPC subordinate units, ensure unit requirements are valid, confirm unit is manned in accordance with paragraph 5, AFI 36-2619, 22 Jul 1994, ensure adequate man-days remain for AFSPC, and maintain an AFSPC Operations unit and Point-of-Contact (POC) list including squadron fund cites and PAS codes to process AF Form 49s.

1.3.3.4. Maintain metrics to analyze and project the unit’s man-day usage, and assist in creating an annual man-day usage projection budget and developing an A3 MPA Management Program Overview Briefing. (CDRL 0003)

1.3.3.5. Consolidate inputs into an annual projection plan for the annual MPA Man-Day projections for all AFSPC operations personnel.

1.3.3.6. Create downloadable reports and make available via web-portal, allowing password protected visibility within FOUO standards NLT the 20th of the following month of activity.(CDRL 0008).

1.3.3.7. Respond to AFSPC tasks and coordinate responses IAW command policies and procedures and update the AFSPC E-Staffing database with contractor technical assessments and recommendations from review policies, procedures, guidance, and methodologies regarding impacts on/applicability to program operational and supports/sustainment requirements.

1.3.4. Distributed Mission Operations-Space (DMO-S) (11%)

1.3.4.1. Provide analytical support to A3T for the ongoing DMO/DMO-S development process to include technical assessments documenting capabilities and limitations of proposed network connectivity. Participate in Integrated Product Team (IPT) and Tiger Team meetings (CDRL 0006) and develop document analysis (CDRL 0037) .

1.3.4.2. Provide an independent assessment of the Space - Federation Object Model (S-FOM) development, specifically its ability to accommodate the overall DMO-S development process (CDRL 0037), through S-FOM working groups/program reviews.

1.3.4.3. Through a comment resolution matrix, provide technical support and recommendations to DMO/DMO-S development documents, including review of applicable Concepts of Operations, Capability Development Documents, Enabling Concepts, and Implementation Plans.

1.3.4.4. Provide technical recommendations to A3TT on an architecture interface with DMO-S utilizing documents associated with the Combatant Commanders Integrated Command & Control System (CCIC2S) (CDRL 0037).

1.3.4.5. Assist with planning integration of models and simulation capabilities into CCIC2S space segment (CDRL 0037) and assess the integration ability of current and emerging space models and simulations.

1.3.4.6. Provide minutes and advocate AFSPC’s position at the AF-level group (DMO IPT, TMWG) (CDRL 0009), participating in the Distributed Mission Operations Technical Management Working Group meetings, Coordinate command positions on DMO technical issues with other AFSPC working group representatives, document and provide an outbrief to A3TT (CDRL 0005).

1.3.4.7. Incorporate elements, tasks and measures for evaluation of advanced space concepts in the integration of DMO and DMO-S into the AFSPC Planning process and integrate DMO-S elements into the AFSPC Strategic Master Plan.

1.3.4.8. Assist with the development of requirements, operational concepts, integration and criteria related to space operations integration and document these through the DoD Architecture Framework views. Also, assist with production of Operational, Systems, and Technical views (CDRL 0037).

1.3.4.9. Review proposed additions to the DMO-S architecture and submit recommendations to A3TT (CDRL 0037). DMO-S communications and information architecture shall be fully integrated into AFSPC High Level Architecture (HLA).

1.3.4.10. Identify models and simulations to produce effects required to support the vignette scripts for DMO-S exercises and mission rehearsals with the DMO-S Scenario Development Team.

1.3.4.11. Provide responses to AFSPC tasks and coordinate responses IAW command policies and procedures and update the AFSPC E-Staffing database with contractor technical assessments and recommendations from review of policies, procedures, guidance, and methodologies regarding impacts on/applicability to program operational and supports/sustainment requirements.

1.3.5. Aerospace Expeditionary Force (AEF) Space Operations Applications Manager and Force Provider. (11%)

1.3.5.1. Provide steady state and contingency deployment support to include Unit Training Code (UTC) construction and maintenance to global Combatant Commanders for space operations personnel.

1.3.5.2. Maintain AFSPC-related files within the Deliberate and Crisis Action Planning and Execution System (DCAPES) and Air Force Wartime UTC Summary (AFWUS) environments for space operations Unit Type Codes (UTCs).

1.3.5.3. Track, verify, analyze, monitor, validate and approve AFSPC Space Operations deployments within 24 hours. Assign units to posture personnel and report to SOPS/A3D.

1.3.5.4.. Draft and coordinate AEF posturing and training guidance for space operators and posting to A3T websites up to three times per year. Assist with definition and approval of appropriate training tasks to meet operational requirements as defined by global COCOMs.

1.3.5.5. For each AFSPC unit, compare postured UTCs to manpower documents annually. Analyze home-station peacetime and wartime requirements, recommend changes to postured forces, and coordinate changes with functional representatives and units. Assist with AFSPC interface with AEF Center for sourcing responsibilities for Space and In-Lieu-Of-type taskings.

1.3.5.6. Prepare briefings, talking papers, background papers, Staff Summary Sheets, or other documentation for coordination, proposal, or defense of AFSPC’s UTC position for the Chief of Staff of the Air Force (CDRL 0008).

1.3.5.7. Perform actions associated with Deliberate Planning functions as related to AFSPC Space Operations UTCs, including building Unit Line Numbers, posturing coding and defining organizational and AFSPC deployment availability to global Combatant Commanders.

1.3.5.8. Respond to AFSPC tasks and coordinate responses IAW command policies and procedures and update the AFSPC E-Staffing database with contractor technical assessments and recommendations from review of policies, procedures, guidance, and methodologies regarding impacts on/applicability to program operational and supports/sustainment requirements.

1.3.6. Client Support Administration (CSA) (4%).

1.3.6.1. Perform CSA duties following attendance of a two-day CSA training class and IAW certification requirements established in the DoD 8570-01-M to include OCMP-TIA+, Network+, and Security+.

1.3.6.2. Maintain the A3T classified and unclassified website homepages to include all A3T branches.

1.3.6.3. Provide A3/A3T content management for the Air Force Portal, both the Unclassified and Secret servers, and act as Assistant Content Manager..

1.3.6.4. Develop an automated registration capability for all conferences hosted by all branches within A3T.

1.3.6.5. Provide SIPRNET- and NIPRNET-related software and hardware support for A3T, including account availability, software discrepancy correction, Network Action Requests (NARs) monitoring via the Remedy Action Request System, and customer issues with minor computer- related issues. Advise the QAE of new computer guidelines and policies and assist with compliance.

1.3.6.6. Assist the Unit Security Manager with issues related to Classified Message Incidents, provide responses to AFSPC tasks and coordinate responses IAW command policies and procedures, and update the AFSPC E-Staffing database with contractor technical assessments and recommendations from review of policies, procedures, guidance, and methodologies regarding impacts on/applicability to program operational and supports/sustainment requirements.

1.3.7. Assessment.

1.3.7.1. Develop, implement, and manage the training proficiency assessment process supporting all activities within the ACES. The contractor shall assist in the development of the Training Performance Observation (TPO), collect or facilitate the collection of observer reports, and input these reports into JTIMS or other government system..

1.3.7.2. Develop a Collection Management Plan (CMP) for each activity.

1.3.7.3. Develop the Mission Training Assessment (MTA) recommendations for AFSPC/A3 review and Commander’s approval in preparation for reporting to USSTRATCOM.

1.3.7.4. Plan and coordinate an annual Training Objective Workshop (TOW) usually in conjunction with the annual scheduling conference each year. This workshop reviews existing Training Objectives (TOs) and recommends new ones based on past activities or real world events and will assist in aligning these TOs with upcoming activities.

1.3.8. Travel.

1.3.8.1. Contractor employees may be required to travel to various locations within the continental United States (CONUS) and outside the continental United States (OCONUS) in performance of this contract. Estimated travel requirements are included below. All contractor travel shall be approved by the Government prior to departure. Any travel required shall be performed in accordance with FAR 31.205-46, Travel Costs.

Travel for AFSPC Activities:

(includes travel time)

1.3.8.2.. PASSPORTS, VISAS, CUSTOMS, AND TRAVEL. All contractor employees are subject to customs, processing procedures, laws, agreements, and duties of the country to which they are traveling and procedures, laws, and duties of the United States upon re-entry.

1.4. Quality Control Plan. Establish a process (quality program) to provide an accurate assessment of performance in all areas of the contract. Implement a quality program through the Contractor’s Quality Control Plan (QCP).

1.4.1. The QA personnel assigned to maintain the QA program shall perform independently of Contractor task order personnel to include the following:

1.4.1.1. Have sufficient well-defined responsibility, authority, and the organizational freedom to identify and evaluate quality problems in order to initiate, recommend, and/or provide solutions.

1.4.1.2. Maintain adequate records of any audits, inspections, and tests to support the conformance to the requirements and effective operation of the quality program.

1.4.1.3. Ensure timely and effective corrective action is obtained for all deficiencies identified by the Contractor or by the Government. All deficiency responses shall include the cause of the deficiency to preclude recurrence and an analysis of the quality program’s effectiveness in the area of the deficiency.

1.4.2. The Contractor shall be responsible for overall responsiveness, cost control, adherence to schedules, technical quality of work, management of contractor’s team efforts and commitment to customer satisfaction.

2.0. SERVICES SUMMARY

The Service Delivery Summary (SDS) is a list of Performance Objectives and Performance Thresholds that will be regularly verified by Government personnel. Each Performance Objective represents a significant task as identified in the PWS by the Government at the time of contract award. The Performance Threshold represents the minimum acceptable level of performance. The Performance Objectives and Performance Thresholds represent only the significant tasks of this contract and do not excuse the Contractor from performance of other responsibilities identified in this PWS. Performance Objectives will be monitored regularly by Government Quality Assurance Evaluators (QAEs). Performance objectives may be added at the basic contract and/or task order level and performance thresholds may be raised or lowered during the course of this contract.

2.1. Findings. A finding is any government-identified noncompliance with contract requirements that specifies that an activity or action did not take place, or did not take place to the standards of timeliness or quality required. A Finding is categorized as either a Major or Minor Finding. Findings will be documented on a Corrective Action Report (CAR) and provided to the Contractor for their response. While the Contractor will be given the opportunity for reperformance when possible, the deficiency will nevertheless be documented.

2.2. Performance Objectives.

3.0. GOVERNMENT FURNISHED PROPERTY AND SERVICES. Government will provide work stations, including material, equipment, services (including automated data processing), and other support for up to 11 contractor personnel in the government facility. Any additional required contractor personnel shall work from contractor provided facilities. Government personnel will be available for technical exchanges with the Contractor. However, the QAE will be the primary source of technical guidance for this PWS.

4.0. MATERIALS AND OTHER DIRECT COSTS (ODC). In the event that the contractor is required to purchase reimbursable items costing up to $500, such purchases must be submitted for approval by the QAE prior to actual purchase. Items costing greater than $500 shall require prior QAE and Contracting Officer approval. Purchases will not be broken up in order to meet this threshold.

5.0. PERFORMANCE OF SERVICE DURING CRISIS. The performance of services is considered to be mission essential during times of crisis under requirements for Exercise, Demonstration and Experiment Support (1.3.1.). Should a crisis be declared, the Contracting Officer or his representative will verbally advise the contractor of the revised requirements, followed by a written notification. A representative of the contracting officer will further notify the contractor verbally when the crisis has ended with written notification to follow. Any price changes resulting from this crisis will be negotiated in accordance with FAR clauses for “Changes”.

6.0. GENERAL INFORMATION

6.1. Supervision of Employees. The Government shall not supervise or otherwise direct contractor employees. The Contractor shall not supervise or otherwise direct government employees, nor shall the Contractor supervise employees of other contractors outside the Contractors’ own subcontracting/teaming arrangements.

6.2. Contractor Identification. All contractor personnel shall be required to wear company identification badges so as to distinguish themselves from government employees. These badges must be visible at all times when working with government personnel. When conversing with government personnel during business meetings, over the telephone or via electronic mail, support contractor personnel shall identify themselves as such to avoid any perception that they may be government employees and to avoid situations arising where sensitive topics might be better discussed solely between government employees. Electronic mail signature blocks shall identify contractor/company affiliation. Documents or reports produced by contractors shall be suitably marked as contractor products or contractor participation appropriately disclosed. Contractor personnel occupying collocated space in a government facility shall identify their workspace area with their name and company/contractor affiliation.

6.3. Contractor /Government Communication

6.3.1. The Contractor shall provide program management. The Contractor’s Program Manager shall provide clear and consistent written and verbal response ( e.g. return phone call, email or other communication) to the Government within 12 business hours.

6.3.2. The Contractor’s Program Manager shall meet at least semi-annually with the contract’s multi-functional government team and at least quarterly with the contract’s government QAE and Contracting Officer. Multi-functional team meetings shall be coordinated and hosted by the Contractor. Quarterly meetings shall be held at government facilities. The Contractor shall provide minutes of the previous meeting at the next scheduled meeting for both multi-functional and quarterly meetings.

6.4. Product Ownership. All products produced by the Contractor in the performance of this SOW are the property of the government.

6.5. Proprietary Data. The Contractor shall request government approval prior to the use of any proprietary data or software tools to fulfill the requirements of this PWS.

6.6. Duty Hours

When working on government sites, the government’s normal duty hours are 0730-1630, Monday through Friday, unless otherwise specified in individual task orders. Circumstances may require the Contractor to provide services after normal duty hours.

6.7. Legal Holidays

The Federal Government observes the following holidays:

6.8. Security Requirements.

5.8.1. All contractor personnel shall hold a SECRET clearance or higher. This task orders requires security classifications up to and including IJSTO. Additionally, contractor personnel shall possess appropriate security clearances as prescribed in individual task orders as of the task order start date. Not all of them but some of them.) at task order start. The Contractor will be given access to applicable documentation to include requirements, plans, specifications, studies, and analyses up to and including TS SCI classification and higher level classification materials as required by individual task orders. The Contractor shall maintain accountability records/receipts for classified material to include transfer and destruction of material.

5.8.2. A Contract Security Classification Specification, DD Form 254, is issued as part of the contract and is directive upon the Contractor. The DD 254 includes program-specific classification guides (SCG) as required.

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