9003-0015.doc

HQ AFSPC

CONTRACT INFORMATION

Provide essential Air Force Space Command (AFSPC) communications services directly to and in support of the space combat warfighter. The Uni-Comm program will consolidate communication and information technology (IT) services across AFSPC, leading to anticipated procedural, performance and economic efficiencies in the operations, maintenance and management of the AFSPC Enterprise Network.

8283 Greensboro Drive

McLean, VA 22102-3838

(Base + 1 Opt Yrs)

STATEMENT OF WORK

FOR

SERVICES IN SUPPORT OF THE UNI-COMM PROGRAM MANAGEMENT OFFICE

FOR

AFSPC/LCX

9003-0015

8 August 2006 Rev 1 1.0 DESCRIPTION OF SERVICES: This contract is for non-personal services to support the Uni-Comm Program Management Office (PMO).

1.1

ORGANIZATION BEING SUPPORTED:

HQ AFSPC/LCX

150 Vandenberg St., SUITE 1105

Peterson AFB CO 80914-4590

1.1.1 MISSION: The Uni-Comm program is HQ AFSPC/LC’s most critical project—providing essential Air Force Space Command (AFSPC) communications services directly to and in support of the space combat warfighter. The Uni-Comm program will consolidate communication and information technology (IT) services across AFSPC, leading to anticipated procedural, performance and economic efficiencies in the operations, maintenance and management of the AFSPC Enterprise Network. The Uni-Comm program supports the policies and guidance of the Secretary of the Air Force, the Chief of Staff of the Air Force and the Commander of Air Force Space Command and will be conducted in accordance with current Air Force and Department of Defense acquisition planning efforts, leveraging best business practices.

The Uni-Comm program philosophy is to establish and manage a single AFSPC command-wide communications and IT operations and maintenance contract for core services, providing same or improved level of service for the main operating bases (MOBs) in AFSPC. This is because of the challenge faced by AFSPC. Eight of the nine AFSPC Wings have contracted base communications services resulting in: varying types of service; reduced flexibility in applying new tactics, techniques and procedures (TTPs) because of the many contractual stipulations that must be followed; non-standard performance criteria; and non-standard evaluation of performance. Additionally, the Uni-Comm program will support the single designated approval authority (DAA) concept, prepare for possible integration into the AFNETOPS and Integrated Network Operations and Security Center (I-NOSC) concept, and to the extent possible influence AF/DoD IT policy from our lessons learned.

The Uni-Comm program will also provide a means of unity-of-command of the contracted communications and IT efforts in AFSPC in order to follow evaluate and assess compliance with AFSPC-led efforts such as:

· Base Network/Server Consolidation for core services

· Enterprise Information Management Services (data repository, web services, sharepoint portal services, etc.)

· Front Range Exchange E-Mail Consolidation

· Enterprise Systems Management Server

· Active Directory to the AFSPC Bases/Geographically Separate Units (GSUs)

· Enterprise Boundary Control

· Land Mobile Radio Regionalization

· Regional Telephone System Maintenance

· AFSPC Technical Architecture, i.e., standards, platform profiles, and services profiles

· Network Operations and Security Center (NOSC) Dashboard/a-MIND

Uni-Comm support will span all of the AFSPC Enterprise Network (AEN), including all Main Operating Bases (MOBs) and select GSUs. In most cases, the GSUs are provided core services from their regional operating bases. The following bases will fall under the purview of Uni-Comm:

· Buckley AFB, CO (460th SW)

· F.E.Warren AFB, WY (20th AF, 90th SW)

· Los Angeles AFB, CA (SMC)

· Malmstrom AFB, MT (341st SW)

· Patrick AFB, FL (45th SW)

· Peterson AFB, CO (21st SW,)

· Schriever AFB, CO (50th SW,)

· Vandenberg AFB, CA (14th AF, 30th SW)

· GSU Cape Cod AFS, (6 SWS)

· GSU Clear AFS, (13 SWS)

· GSU Onizuka AFS, (22 SOPS)

· GSU New Boston AFS, (23 SOPS)

1.2 OVERVIEW OF SERVICES REQUIRED: This contract is for non-personal services to support the Uni-Comm Program Management Office through (1) the support of development and delivery of policy to supplement and standardize Uni-Comm Operations and Maintenance processes and procedures, (2) Uni-Comm Program internal marketing (Information / Communication Management), and (3) project management services to the Uni-Comm Program Office Plans and Policy Group, (4) monitoring of governing and directive bodies, and (5) evaluation of Memorandums of Agreement / Understanding, Service Level Agreements, and any other agreements (formal or informal) between our AFSPC bases and tenant organizations or between the Uni-Comm PMO and the AFSPC bases.

The Contractor shall internally market the Uni-Comm Program through the use of several standard communications tools including newsletters, webpages and standard informational and status briefings that shall be made available to the PMO team and AFSPC internal stakeholders.

The Contractor shall conduct analysis to identify, collect and/or document existing Operations and Maintenance processes and procedures in order to evaluate their breadth, adequacy, applicability and standardization across AFSPC.

The Contractor shall evaluate emerging Air Force, AFSPC and AFSPC base communications requirements and shall monitor the AFSPC CIO Council / AFSPC Corporate Board and other Air Force and AFSPC governing and directive bodies.

1.3 SPECIFIC REQUIREMENTS: The following core requirements represent the critical capability and/or process which shall be provided for analysis activities.

1.3.1 REQUIREMENT 1: Communications. (This task comprises approximately 10% of the total effort.) The Contractor shall assist the government in communicating the current status and efforts of the Uni-Comm Program through the use of several standard communications tools including newsletters, webpages and standard informational and status briefings that shall be made available to the PMO team and external stakeholders. The Contractor shall communicate the Uni-Comm program through delivery of:

Execution Plan – This document will be the Contractor’s plan to meet the terms of this requirement. This document will be delivered to the Uni-Comm Program Manager and Deputy within 20 work days of contract award. After submission to and acceptance by the Uni-Comm Program Manager and Deputy, this will be the governing document for this requirement. At the minimum the plan will include the following:

1) Uni-Comm Community of Practice webpage, postings, authorizations, updates and maintenance (estimated on a daily basis). This includes all adds, deletes and changes of the referenced documents.

2) Uni-Comm Newsletter – Electronically publish and distribute a monthly newsletter to facilitate communication amongst the Uni-Comm team, internal stakeholders and process owners to include AFSPC bases, affected GSUs, Centers, and Headquarter’s functionals. This includes quarterly special issues.

3) Status Briefings– Draft, update and post to the Uni-Comm Community of Practice web page (approximately on a weekly basis). Present briefing tools used are Microsoft Powerpoint, Excel, Word and Project formats. Briefings will be provided to various levels of management, internal stakeholders and process owners.

1.3.1.1 DELIVERABLE(S) 1: Execution Plan

Communication Tools as called out in the Execution Plan.

13.1.2 Develop and host a web site on a public domain that allows the Uni-Comm PMO to provide information and pictures to increase potential contractor’s understanding of the Uni-Comm Program (eShare). This electronic tool will evolve into the Uni-Comm contract electronic Bidder’s Library.

1.3.1.3 Manage the electronic Bidder’s Library. The Library will be hosted on a public web site available to potential contractors interested in providing a proposal in response to the Uni-Comm Request For Proposal (RFP).

1.3.1.4 Create and manage two Community of Practice (CoP) sites that enable the Uni-Comm PMO to securely share critical information and documents within the PMO and Air Force and industry users who have general access to the Air Force Portal. The web sites and space are government provided. The contractor shall be responsible for content, structure and access control.

1.3.1.5 Create and maintain an Enterprise Framework Document (ECF) to provide assistance to contractors who will respond to the Uni-Comm RFP. This document will convey the nature of the enterprise with respect to the Uni-Comm contract and other issue occurring throughout Air Force Space Command and the Air Force at this time. Post this document on the electronic Bidder’s Library after it has been created and approved for use.

1.3.1.6 The contractor shall provide adequate administrative control for all of the tools listed above. Strict access control of contract-sensitive information is crucial to the acquisition. Any mistakes in control could jeopardize the project’s schedule.

1.3.2 REQUIREMENT 2: Tactics, Techniques and Procedures (TT&P). (This task comprises approximately 45% of the total effort.) The Contractor shall conduct analysis to identify, collect and/or document existing Operations and Maintenance processes and procedures in order to evaluate their breadth, adequacy, applicability and standardization across AFSPC. The contractor shall develop and deliver recommendations for formal policy to supplement and standardize Uni-Comm Operations and Maintenance processes and procedures across AFSPC. The Contractor shall make recommendations for the development and delivery of Uni-Comm policy through delivery of:

a. TT&P Plan – This document will be the Contractor’s plan to meet the terms of this requirement. This document will be delivered to the Uni-Comm Program Manager and Deputy within 20 work days of contract award. After submission to and acceptance by the Uni-Comm Program Manager and Deputy, this will be the governing document for this requirement. At a minimum the plan will include the following:

1) Collect and maintain a current library and listing of all current tactics, techniques and procedures used in AFSPC for the Operations and Maintenance of Uni-Comm core communications functions.

2) Evaluate and assess existing tactics, techniques and procedures to determine variance from any Department of Defense (DoD), Air Force or AFSPC-directed standards.

3) Determine tactics, techniques and procedures that need to be augmented or supplemented.

4) Prioritize all required standardization and supplement efforts in order to have the most affect on Operations and Maintenance in the shortest timeframe.

b. Assist with the development of AFSPC policy and standards that will be used across the command for Uni-Comm core communications Operations and Maintenance. (Weekly)

1.3.2.1 DELIVERABLE(S) 2: TT&P Plan

AFSPC Policy recommendations as called out in the TT&P Plan.

1.3.3 REQUIREMENT 3: Requirements Evaluation and Inclusion. (This task comprises approximately 25% of the total effort.) The Contractor shall evaluate emerging Air Force, AFSPC and AFSPC base communications requirements and shall monitor the AFSPC CIO Council / AFSPC Corporate Board and other Air Force and AFSPC governing and directive bodies in order to understand, propose solutions and incorporate new initiatives into Uni-Comm Operations and Maintenance processes and procedures across AFSPC. The Contractor shall evaluate all existing Memorandums of Agreement / Understanding, Service Level Agreements, and any other formal or informal agreements between our AFSPC bases and tenant organizations or between the Uni-Comm PMO and the AFSPC bases in order to determine the communications need of the user, to document communications needs that are out of the norm, and to document agreements to provide special services and the agreements as to when those services are to be provided. The Contractor shall develop and deliver Uni-Comm requirements evaluation through delivery of:

a. Requirements Plan – This document will be the Contractor’s plan to meet the terms of this requirement. This document will be delivered to the Uni-Comm Program Manager and Deputy within 20 work days of contract award. After submission to and acceptance by the Uni-Comm Program Manager and Deputy, this will be the governing document for this requirement. At a minimum the plan will include the following:

1) Develop and formalize a requirements collection, evaluation, approval and inclusion process. (Submitted for review within 20 work days of Requirements Plan acceptance by the government)

2) Develop and formalize a governing and directive body monitoring plan and periodic schedule. (Within 20 work days of Requirements Plan acceptance by the government)

3) Collect and maintain a current library and listing of all current agreements in AFSPC for Uni-Comm core communications functions. (As called out in the Requirements Plan)

4) Evaluate and assess existing agreements to determine variance from any Department of Defense (DoD), Air Force or AFSPC-directed standards. (As called out in the Requirements Plan)

5) Determine plan to identify agreements that need to be augmented or supplemented. (As called out in the Requirements Plan)

6) Prioritize all required standardization and supplement efforts in order to have the most affect on Operations and Maintenance in the shortest timeframe. (As called out in the Requirements Plan)

b. Develop, staff, coordinate and obtain proper signature on all Uni-Comm PMO agreements that document PMO or base-provided services and agreed to fees for those services. (Monthly)

1.3.3.1 DELIVERABLE(S) 3: Requirements Plan

Requirements documents as called out in the Requirements Plan.

1.3.4 REQUIREMENT 4: Quick Response Services. Requirements and Plans and Policy Sections. (This task comprises approximately 15% of the total effort.) The nature of this SOW may require the Contractor to provide quick response deliverables and respond to additional or quick response taskings to meet the needs of the PMO. This may require document reviews and the preparation of technical, procedural, conceptual, and information papers with minimal notice. Additionally, the Contractor may be required to provide technical services in the form of working group, meeting, and conference attendance. (This task will be executed approximately twice weekly) 1.3.5 REQUIREMENT 5: Program Review. (This task comprises 5% of the total effort.) Contractor shall provide a quarterly program review for actions in-process under this contract. The Quality Assurance Evaluator (QAE) will identify topics and dates a minimum of 14 work days in advance.

1.3.5.1 DELIVERABLE(S) 5: Program Review

1.3.6 REQUIREMENT 6: Facility Use. The Contractor shall provide access to Conference Room facilities that will be able to accommodate the contractor’s personnel and an additional 8 personnel. These facilities will be used by the Uni-Comm Team approximately twice per week on an average of 4 hours per meeting. The Conference Room should have PC projection capability and a whiteboard. The Uni-Comm Team will be able to schedule the Conference Room using the contractor’s standard scheduling process. There is no expectation that the Conference Room will be used exclusively for this effort.

In addition, the contractor’s facility shall have the capability to allow up to three non-contractor team members access to the local area network in order to check e-mail and perform other office administration functions from the contractor’s facility on a limited, short-duration basis (hours, not days).

1.3.7 ADDITIONAL DELIVERABLES: Monthly Status Report (CDRL-0030).

2.0 SERVICE DELIVERY SUMMARY:

1.3.6, 1.3.7 Contractor receives no more than two formal, validated customer complaints/contract discrepancy reports per year. The contractor successfully resolves customer complaints within 10 calendar days of receipt, 100% of the time.

1.3.2, 1.3.3, 1.3.4, 1.3.5, 1.3.6, 1.3.7 No more than one late deliverable per month and no more than five days late. No more than one set of corrections or edits and all corrections must be accomplished within five working days.

3.0

GOVERNMENT FURNISHED PROPERTY AND RESOURCES:

3.1

GOVERNMENT FURNISHED PROPERTY (GFP):

No government-furnished property will be provided.

3.2

GOVERNMENT FURNISHED RESOURCES: In many instances, the Contractor will be required to obtain the documents from sources at AFSPC bases throughout the command.

3.2.1 FACILITIES, SUPPLIES, AND SERVICES: Work shall be performed in contractor-provided facilities.

3.3 MATERIALS AND OTHER DIRECT COSTS (ODCs): The Contractor is authorized to purchase materials costing less than $500, with prior approval from the QAE. An item exceeding this dollar threshold shall require approval from the Contracting Officer prior to purchase.

4.0

GENERAL INFORMATION.

4.1 SECURITY. Provisions outlined in the basic DD 254 apply to this task order.

4.2 ACCESS TO GOVERNMENT PROPERTY AND FACILITIES. The Contractor shall be allowed non-escorted access to Government buildings on Peterson AFB and Schriever AFB consistent with task requirements.

4.3 TRAVEL. Any travel required to fulfill the tasks in this SOW shall be performed with the prior approval of the QAE in accordance with Federal Acquisition Regulation (FAR) Part 31. If necessary, the Contractor shall be responsible for making travel arrangements for their personnel, including air travel, car rental, lodging and subsistence.

4.4 PLACE OF PERFORMANCE. Work will be performed primarily in the contractor’s facility.