Exhibit_D_-_PERFORMANCE_LOG_SHEET.xlsx

This is a Performance Log Sheet exhibit for Volusia County, Florida's VoAccess paratransit contractor program. The document serves as a tracking template for contracted paratransit operators to record daily operational data across multiple performance categories. The log captures information on no-shows and cancellations, will calls, late trips, accidents/incidents/emergencies, and breakdowns or other operational issues. For each logged event, the sheet requires documentation of the time, run number, driver identification, dispatcher information, and general notes. The template is designed to support the County's performance monitoring requirements, which mandate 90 percent on-time performance and no more than 1.7 complaints per 1,000 boardings. Contractors must submit quarterly reports detailing their operational performance and compliance metrics. The paratransit services operate seven days per week from 6:00 a.m. to midnight Monday through Saturday and 7:00 a.m. to 5:00 p.m. on Sundays throughout Volusia County.

The performance log sheet directly supports the County's quality assurance and contract oversight framework by providing standardized documentation of service delivery incidents and operational challenges. This tracking mechanism enables the County to assess contractor compliance with performance standards and determine eligibility for quarterly financial incentives of up to $250 for exceeding standards or disincentives ranging from $50 to $500 for failures to meet established benchmarks. The log sheet demonstrates the County's systematic approach to managing its partially-brokered paratransit system, where contracted operators provide approximately 30 percent of the estimated 250,000 annual trips while in-house operations handle the remaining 70 percent.