Exhibit_D_-_PERFORMANCE_LOG_SHEET_(1).xlsx

This is a Performance Log Sheet exhibit template for a paratransit contractor serving Volusia County, Florida, as part of the VoAccess paratransit service program. The form is designed to track daily operational metrics and performance data by service provider. The log sheet captures information across five key performance categories: no-shows and cancellations, will-calls, late trips, accidents/incidents/emergencies, and breakdowns or other operational issues. Each category requires documentation of the time, run number, driver name, dispatcher name, and general information notes. The standardized format enables consistent monitoring of contractor performance against service standards and operational requirements. This document serves as the primary mechanism for recording incidents and service anomalies that occur during daily paratransit operations.

The Performance Log Sheet is a critical compliance and performance management tool for the paratransit contractor system in Volusia County, which processes approximately 250,000 trips annually through a partial-brokered model utilizing multiple transportation providers. The County contracts approximately 30 percent of trips to external providers while managing the remaining 70 percent in-house, necessitating detailed tracking and documentation of contractor-operated service performance. The log sheet enables the Transit Services Division to monitor service quality, identify recurring operational issues, and maintain compliance with ADA requirements and transit disadvantaged population service standards. Contractors are required to complete this form daily to provide transparent visibility into service delivery metrics, driver performance, and incident reporting.