Exhibit_D_-_PERFORMANCE_LOG_SHEET_(1).xlsx

Exhibit D is a performance log sheet template for the Volusia County, Florida paratransit contractor program (VoAccess). The sheet is designed to track daily operational metrics including no-shows/cancellations, will-calls, late trips, accidents/incidents/emergencies, and breakdowns. Each category includes fields to record the time, run number, driver name, dispatcher name, and general information relevant to the incident or event. The log serves as a documentation tool for performance monitoring against the County's established standards of 90 percent on-time performance, no more than 1.7 complaints per 1,000 boardings, and no more than one preventable accident per 100,000 miles. Contractors must submit quarterly reports detailing their service performance, with quarterly financial incentives of up to $250 available for exceeding standards and disincentives ranging from $50 to $500 assessed for failures to meet established thresholds. The contract is structured for an initial three-year term with two optional one-year renewals contingent upon mutual written agreement and County Council approval.

The performance log template is a mandatory operational requirement for all paratransit contractors participating in the VoAccess program, which currently processes approximately 250,000 trips annually across Volusia County. Compensation is provided on a per-trip basis according to the established Fee Schedule, with contractors responsible for all vehicle maintenance, insurance, and driver employment costs. The County operates a partially-brokered system where contracted operators provide approximately 30 percent of trips while 70 percent is managed in-house, and currently utilizes four paratransit contractors to assist with demand. This performance documentation requirement applies to all contractors operating ADA-accessible vehicles with comprehensive insurance coverage and compliance with Federal Transit Administration third-party contract clauses.