ESBD_383246_1738879917294_RFO HHS0014578 Attachment to Addendum No. 5.pdf
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- Solicitation number
- HHS0014578
- Issued by
- Texas
About this file
This is Addendum No. 5 to a Request for Offers (RFO) HHS0014578 from the Texas Health and Human Services Commission and Department of Family and Protective Services for BMC Subscriptions, Maintenance Services and Support. The addendum modifies two sections of the original RFO: the Operations Phase requirements for BMC Helix ITSM Product Subscriptions and the Turnover Requirements. The subscription requirements specify that the contractor must secure a Master Subscription Service Agreement with BMC and provide BMC Helix Product Subscriptions with scalable capacity for approximately 25,000 named users per month for HHS BMC Helix Digital Workplace Advanced (FedRAMP) with Digital Workplace Studio, and approximately 2,000 self-registered users per month.
The modified turnover requirements outline specific transition responsibilities including review and transition of existing configurations, integrations, customizations, and support policies across HHS, HHSC, DSHS, DFPS and TIERS systems. The contractor must manage access modifications, transition Atrium Integrator jobs for HHS CAPPS HCM integration, provide written confirmation of operational support turnover, enable system testing and validation, and participate in a project turnover meeting. The requirements also specify the need for BMC Helix Digital Workplace Advanced environments for development, QA, and production use.
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Text version
Request for Offers (RFO) For
BMC Subscriptions, Maintenance Services and Support for Health and Human Services Commission and Department of Family and Protective Services
Solicitation No. HHS0014578
Addendum No. 5
This RFO is amended as follows:
1. Section 2.1.3.2 (Operations Phase) [a] of the RFO is deleted in its entirety and replaced with the following:
a. BMC Helix ITSM Product Subscriptions
1. Contractor will be required to secure a contractual agreement in the form of a Master Subscription Service Agreement and Order with BMC.
2. Contractor will provide BMC Helix Product Subscriptions, with the ability to scale up/down as needed and user projections are based on an average over an agreed upon timeframe (e.g., quarter, semi-annual etc.).
i. HHS BMC Helix Digital Workplace Advanced (FedRAMP) with Digital Workplace Studio - Active Users, including Virtual Agent (approximately 25,000 named users per month).
ii. BMC Helix Digital Workplace Advanced (FedRAMP) (Self-Registered User) (approximately 2,000 users per month).
2. Section 2.1.3.3.3 (Turnover Requirements) of the RFO is deleted in its entirety and replaced with the following:
2.1.3.3.3 Turnover Requirements
Contractor shall meet or exceed the requirements as specified below:
a. Review and transition existing HHS, HHSC, DSHS, DFPS and TIERS BMC Helix configurations, integrations, customizations, Service requests, and HHS BMC Helix ITSM support policies and procedures, as applicable.
b. Modify/terminate access to HHS, HHSC, DSHS, DFPS and TIERS:
1. HHS IAM Online - BMC Helix ITSM approver and provisioner.
2. HHS BMC Helix - Administrative access, notice mailbox.
3. BMC Helix Digital Workplace Advanced (with Digital Workplace Studio- Active User and Self-Registered User) and BMC Helix Virtual Agent-Active User for Dev, QA and production environments, as applicable/equivalent.
4. BMC Helix ITSM Dev, QA and production environments.
c. Transition People Create and Modify Atrium Integrator (AI) jobs with the HHS CAPPS HCM integration for People Maintenance processes.
d. Provide written confirmation of turnover of operational support and provide subscription services.
e. Provide HHS System the ability to test data received, existing workflows and modify as needed as well as a validation period where HHS System will ensure successful replication of data (reporting, workflows, change control, customer information).
f. Project Turnover Meeting.
2.1.3.3.3 Turnover Requirements
File details come from the government source that posted it. Updated .