ESBD_383246_1736355234208_HHS0014578_BMC_Exhibits_Pt1.zip

This appears to be a compressed (ZIP) file containing exhibits related to a Request for Offers (RFO) issued by the Texas Health and Human Services Commission (HHSC) and Department of Family and Protective Services (DFPS) for BMC Helix ITSM subscriptions, maintenance services, and support. The solicitation seeks services for approximately 25,000 named users monthly, 2,000 self-registered users monthly, and 1,950 combined suite user licenses. Key dates include a pre-proposal conference on January 15, 2025, questions due January 17, 2025, HUB Subcontracting Plan reviews due January 27, 2025, and final proposals due February 6, 2025. The contract is expected to begin in July 2025 with an initial two-year term and three one-year renewal options.

Historical compensation for similar contracts has been approximately $2.751 million per fiscal year. The agencies currently use BMC Helix ITSM version 23.3 in a multi-tenant configuration, having migrated from BMC Remedy on Demand in 2024. Vendors must obtain TX-RAMP Level 2 certification prior to award, with no provisional certification available. The solicitation includes HUB participation requirements with detailed subcontracting plan requirements. Pre-proposal conference attendance included vendors such as Rightstar, Peraton, FT Management Solutions, and Rekuninc.