ESBD_383246_1736355234208_HHS0014578_BMC_Exhibits_Pt1.zip

This file appears to be a zip file containing exhibits for a Request for Offers (RFO) issued by the Texas Health and Human Services Commission (HHSC) and Department of Family and Protective Services (DFPS) for BMC Helix ITSM subscriptions, maintenance services, and support. The scope includes provisions for approximately 25,000 named users per month for Digital Workplace Advanced, 2,000 self-registered users monthly, and 1,950 combined suite user licenses. Key deliverables encompass product subscriptions, integration support, project support, people maintenance services, and transition/turnover services. A pre-proposal conference is scheduled for January 15, 2025, with proposals due February 6, 2025, at 10:30 AM Central Time. The contract term is two years with three one-year renewal options, and implementation must be completed within 60 days of the effective date, anticipated for July 2025.

Historical compensation for similar contracts has been approximately $2.75 million per fiscal year. Vendors must obtain TX-RAMP Level 2 certification prior to award, with no agency-sponsored provisional status certification available. While the items may be proprietary to one vendor under Texas Government Code 2155.067, all qualified respondents are encouraged to submit offers. Minimum qualifications require vendors to have provided BMC Helix ITSM implementation and support services to an organization with at least 30,000 employees for a minimum of 5 consecutive years. The evaluation criteria includes 30% for narrative approach, 30% for qualifications and experience, and 40% for cost.