ESBD_383246_1736355288719_HHS0014578_BMC_Exhibits_Pt2.zip

This appears to be a zip file containing supporting exhibits for a Request for Offers (RFO) from the Texas Health and Human Services Commission (HHSC) and Department of Family and Protective Services (DFPS) for BMC Helix ITSM subscriptions, maintenance services, and support. The project requires digital workplace services for approximately 25,000 named users monthly, 2,000 self-registered users monthly, and 1,950 combined suite user licenses. Key dates include a pre-proposal conference on January 15, 2025, questions due January 17, 2025 at 3 PM CT, HUB Subcontracting Plan courtesy reviews due January 27, 2025, and final proposals due February 6, 2025 at 10:30 AM CT. The contract is set to begin in July 2025 with an initial two-year term and three one-year renewal options.

The agencies currently use BMC Helix ITSM version 23.3 in a multi-tenant configuration, having migrated from BMC Remedy on Demand in 2024. Historical compensation for similar contracts has been approximately $2.751 million per fiscal year. Vendors must obtain TX-RAMP Level 2 certification prior to award, with no provisional certification available. The pre-proposal conference drew interest from companies including Rightstar, Peraton, FT Management Solutions, and Rekuninc. The RFO encourages participation from Historically Underutilized Businesses (HUBs) and requires a detailed HUB Subcontracting Plan.