ESBD_383246_1736355234208_HHS0014578_BMC_Exhibits_Pt1.zip

The provided file appears to be a zipped archive containing exhibits related to a Request for Offers (RFO) issued by the Texas Health and Human Services Commission (HHSC) and Department of Family and Protective Services (DFPS) for BMC Helix ITSM subscriptions, maintenance services, and support. The RFO seeks comprehensive digital workplace services for 25,000 named users monthly, 2,000 self-registered users monthly, 160 suite user named licenses, and 1,790 suite concurrent user licenses. Key dates include a pre-proposal conference on January 15, 2025, questions due January 17, 2025, HUB Subcontracting Plan reviews due January 27, 2025, and proposals due February 6, 2025, at 10:30 AM Central Time. The contract term is two years with three one-year renewal options, beginning July 2025.

The historical compensation for similar contracts has been approximately $2,751,411.31 per fiscal year, covering 1,706 annual support hours distributed among HHSC (1,404 hours), DFPS (50 hours), and TIERS DCS & O (252 hours). Cooper Consulting (Prime) and Peraton (Subcontractor) are identified as the incumbent contractors. The current environment uses BMC Helix ITSM version 23.3 in a multi-tenant configuration, having migrated from BMC Remedy on Demand in 2024. Vendors must obtain TX-RAMP Level 2 certification prior to award, and HUB participation is strongly encouraged with a detailed HUB Subcontracting Plan required.