ESBD_383246_1736355288719_HHS0014578_BMC_Exhibits_Pt2.zip

The provided file appears to be a compressed ZIP file containing exhibits related to a Request for Offers (RFO) issued by the Texas Health and Human Services Commission (HHSC) and Department of Family and Protective Services (DFPS) for BMC Helix ITSM subscriptions, maintenance services, and support. The RFO seeks services for approximately 25,000 named users monthly, 2,000 self-registered users monthly, 160 suite user named licenses, and 1,790 suite concurrent user licenses. Key dates include a pre-proposal conference on January 15, 2025, questions due January 17, 2025, HUB Subcontracting Plan reviews due January 27, 2025, and proposals due February 6, 2025, at 10:30 AM Central Time. The contract will have an initial two-year term with three one-year renewal options, beginning July 2025.

The historical compensation for similar contracts has been approximately $2,751,411.31 per fiscal year, with 1,706 annual support hours divided between HHSC (1,404 hours), DFPS (50 hours), and TIERS DCS & O (252 hours). The current environment uses BMC Helix ITSM version 23.3 in a multi-tenant configuration, with Cooper Consulting (Prime) and Peraton (Subcontractor) as incumbent contractors. Vendors must obtain TX-RAMP Level 2 certification prior to award, and the evaluation criteria weights 30% for narrative approach, 30% for qualifications and experience, and 40% for cost. The solicitation encourages HUB participation and requires a detailed HUB Subcontracting Plan.