ESBD_383246_1736355288719_HHS0014578_BMC_Exhibits_Pt2.zip

This appears to be a compressed ZIP file containing exhibits related to a Request for Offers (RFO) from the Texas Health and Human Services Commission (HHSC) and Department of Family and Protective Services (DFPS) for BMC Helix ITSM subscriptions and services. The RFO seeks to procure BMC Helix ITSM subscriptions and support services for approximately 25,000 named users per month for Digital Workplace Advanced, 2,000 self-registered users monthly, and 1,950 combined suite user licenses. The solicitation includes requirements for product subscriptions, integration support, project support, maintenance services, and transition services. A pre-proposal conference is scheduled for January 15, 2025, with proposals due February 6, 2025, at 10:30 AM Central Time. The contract term is two years with three one-year renewal options, and implementation must be completed within 60 days of the effective date, expected to be July 2025.

Historical spending for similar contracts has been approximately $2.75 million per fiscal year. Vendors must obtain TX-RAMP Level 2 certification prior to award, with no agency-sponsored provisional status certification available. While the items may be proprietary to one vendor under Texas Government Code 2155.067, all qualified respondents are encouraged to submit offers. Minimum qualifications require vendors to have provided BMC Helix ITSM implementation and support services to an organization with at least 30,000 employees for a minimum of 5 consecutive years. The evaluation criteria is weighted 30% for narrative approach, 30% for qualifications and experience, and 40% for cost.