ESBD_383080_1734048050556_Exhibit O - Travis County Health District_Q4 UR 2023.pdf
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- Attached to
- Employee Assistance Program Benefits
- Solicitation number
- 2510-003
- Issued by
- Travis County, Texas
About this file
This is a quarterly utilization report for Travis County Health District's Employee Assistance Program (EAP) and Work-Life services covering October 1 through December 31, 2023. The report shows 24 total cases during this period, with 15 EAP counseling cases and 9 work-life cases, representing a total utilization rate of 1.42%. This represents an increase from the same period last year when utilization was 0.63%. The program covers 1,687 lives, up from 1,434 in the previous year. Overall engagement was 3.14%, with clinical utilization at 0.89% and work-life utilization at 0.53%.
The report details service delivery methods showing all 24 contacts were made by telephone. Clinical services included structured telephonic counseling (0.24%), video counseling (0.12%), and single session therapy (0.12%). Work-life services were dominated by daily living issues (0.18%), followed by legal matters (0.12%). Demographics show 65% of users were female, 96% were employees rather than dependents, and all users were full-time employees. The most common presenting issues were stress (80%), anxiety/panic (60%), and marital/relationship concerns (30%). Web utilization showed 29 total hits and 33 logins during the period, representing a 1.96% web usage rate based on logins.
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Text version
TRAVIS COUNTY HEALTH DISTRICT
EAP AND WORK-LIFE UTILIZATION
Report Period: 01 October 2023 - 31 December 2023
Report Run Date: 13 January 2024
Travis County Health District’s overall usage of services during the period, 01 Oct 2023 to 31 Dec 2023, was 24 cases. The projected annual utilization for Travis County Health District is 5.63% . There were 15 EAP counseling cases, and 9 work-life cases. Usage is higher compared to the previous year during this time period where utilization was 0.63%.
Executive Summary
TOTAL UTILIZATION FOR THIS PERIOD 1.42%
01 October 2023 - 31 December 2023
TOTALS Current Period Same Period Last Year Change From Last Period
Cases 24 9 15
Lives Covered 1687 1434 253
Participant 19 7 12
UTILIZATION Current Period Same Period Last Year Change From Last Period
Overall Engagement % 3.14% 2.30% 0.84%
Utilization 1.42% 0.63% 0.80%
Projected Utilization 5.63% 2.50% 3.13%
Clinical 0.89% 0.42% 0.47%
Work-Life 0.53% 0.21% 0.32%
Wellness 0.00% 0.00% 0.00%
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 January 2024
NUMBER OF MEMBERS: 1687
Q1 Q2 Q3 Q4 TOTAL
Number of Unique Cases 9 16 16 24 65
Number of Total Members Utilizing Services 19
Service Utilization Overview
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13
Workplace concern related case %
20%
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13
Cases By Gender-Your Entity Cases By Gender - Benchmark(Global Book of Business)
Cases by Relation - Your Entity Cases by Relation - Benchmark(Global Book Of Business)
Cases by AgeGroup - Benchmark(Global Book Of Business)Cases by AgeGroup - Your Entity
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13
Custom Demographics
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13
* Others include services like cCBT, Pathways, Revive, Group Counselling etc
Utilization with Benchmark Comparison- Clinical
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13
Utilization with Benchmark Comparison- Work Life
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13
Year Over Year Comparison - Cases/Participants
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13
Total Web Hits
29 33
Total Web Logins
1.96%
Web Usage % (Based on Logins)
Mental Health Relationships Financial Planning the Future Child Care Kids' Well-Being Families Legal News Children's Health Grief and Loss Personal Growth Consumer Tips Parenting Home Care Legal Ready Docs Pets Communication Government Programs Relocating Abroad
Top 20 Web Modules :
Year Over Year Comparison - Website
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13
Knowledge of Service & Method of Contact
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13
Report Terminology Glossary Average Sessions per case :
Sessions completed per case
Sum of all unique sessions completed / sum of all unique cases that completed at least one session
Benchmark :
Data to compare against other entities
Utlization data compared to utilization data of companies who also supply the particular service to their employees/students
Clinical :
All services that fall into the clinical bucket of services
Service Type = Clinical. Service subtypes included: In-Person Counseling, Structured Telephonic Counseling, Video Counseling, Single Session Therapy, Manager consultation, General Assistance Clinical, Pathways, cCBT, Elevate etc
Engagement % :
Metric to better encapsulate usage of the program. Rather than simply cases, engagement with web, training and critical incident services are included.
(Number of unique case from clinical) +( Number of presenting issue from WL and Wellness)+(Attendees of training and RRCI) + (Web Hits)/ Headcount).
Knowledge of Service :
How a participant was made aware of the services/program
Questionnaire: How did you hear about us?
Lives Covered :
Number of employees, students, participants, members covered by the program
Organization headcounts
Method of Contact :
Method in which participant contacted the service center
The access method used by participant to reach the service
Number of Participants Utilizing Service :
Participant who access the service for support
Unique participant count who access the service for support
Stress Index :
The stress index tool has been developed to help measure organizational level stress. The tool derives its data from the extensive support the service provides to each individual organization. By using individual case presenting issues (as self-reported by the participants), we can derive measurements of stress in terms of both personal stress and stress related to the workplace. Helping organizations understand where stress is an issue will assist them in being proactive in addressing and helping to alleviate stress across
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13 their organization.
Utilization - % :
Metric to measure individual participant usage of services as measured by number of cases logged.
(Number of unique case from clinical + Number of presenting issue from WL and wellness)/(Headcount).
Utilization - Clinical % :
Metric to measure individual participant usage of services as measured by number of cases logged.
Number unique cases ffrom clinical / Headcount.
Utilization Work Life % :
Metric to measure individual participant usage of services as measured by number of cases logged.
Number of presenting issues for WorkLife services / Headcount
Web Hits:
Recorded each time a user moves from section to section on the website
Web Logins:
Recorded each time a participant logs in to the website. These can include multiple logins by the same participant
Wellness :
All services that fall in the wellness bucket of services
Service Type = Wellness
Work Life :
All services that fall into the work life bucket of services
Service Type = Work-Life
Workplace Event :
Events that are provided to groups of participants rather than individuals
A summary, and a list of all services for the reporting period provided in the client’s workplace (onsite counselling,benefit fairs, webinars, etc.)
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 October 2023 - 31 December 2023 ● Report Run Date: 13
File details come from the government source that posted it. Updated .