ESBD_383080_1734048050106_Exhibit N - TMLHB Non Risk Group Travis County Health District_Q2 UR 2022.pdf
PDF 1 MB Posted
- Attached to
- Employee Assistance Program Benefits
- Solicitation number
- 2510-003
- Issued by
- Travis County, Texas
About this file
This is a quarterly Employee Assistance Program (EAP) and Work-Life utilization report for Travis County Health District covering April 1 through June 30, 2022. The report details usage statistics for 1,366 participants, showing 16 total cases during the period with a 1.17% utilization rate. Services included 12 EAP counseling cases and 4 work-life cases, representing an increase from the 1.04% utilization rate during the same period in the previous year. The report breaks down service delivery methods, showing 100% of contacts were made by telephone.
The utilization data shows a demographic breakdown of 82.86% female and 17.14% male users, with 91.43% being employees and 8.57% dependents. The primary clinical issues addressed included emotional health (20.83%), family/relationship concerns (12.5%), and various mental health concerns. Work-life services focused on social services (27.27%), childcare resources (27.27%), and general assistance (36.36%). Website utilization showed 117 total hits, with the most accessed areas being mental health resources, addiction and recovery information, and legal resources. The report indicates a projected annual utilization rate of 5.16%, which exceeds both the Book of Business benchmark of 4.81% and the Industrial BOB benchmark of 0.01%.
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TMLHB NON-RISK GROUP - TRAVIS
COUNTY HEALTH DISTRICT
EAP AND WORK-LIFE UTILIZATION
Report Period: 01 April 2022 - 30 June 2022 Report Run Date: 02 July 2022
TMLHB Non-Risk Group - Travis County Health District’s overall usage of services during the period, 01 Apr 2022 to 30 Jun 2022, was 16 cases. The projected annual utilization for TMLHB Non-Risk Group - Travis County Health District is 5.16% which is greater than the Book of Business’s (BOB) benchmark of 4.81%, and is greater than the Industrial BOB benchmark of 0.01%. There were 12 EAP counseling cases, and 4 work-life cases. Usage is higher compared to the previous year during this time period where utilization was 1.04%.
Year to date the number of cases broken out by gender are: 17.14% male and 82.86% female. 0.00% of callers declined to provide this information.
Executive Summary
TOTAL UTILIZATION FOR THIS PERIOD 1.17%
01 April 2022 -
30 June 2022
TMLHB NON-RISK GROUP - TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2022 - 30 June 2022 ● Report Run Date: 02 July 2022
PERIOD COUNT YTD COUNT UTILIZATION % YTD UTILIZATION %
Clinical 12 24 0.88 1.76
Work-life 4 11 0.29 0.81
Web Hits 48 117 3.52 8.57
Total 64 152 4.69 11.14
U T
IL
IZ
A T
IO
N
O V
E R
V
IE
W NUMBER OF PARTICIPANTS: 1366
Q1 Q2 Q3 Q4 TOTAL
Number of Individual Participants Utilizing Services 8 10 18
TMLHB NON-RISK GROUP - TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2022 - 30 June 2022 ● Report
Q1 Q2 Q3 Q4 TOTAL
Clinical
Long Term/Psychiatrist Referral 6 5 11
Video Counseling 2 3 5
Single Session Therapy 2 1 3
Face to Face Counseling 2 2
General Assistance Clinical 1 1 2
Structured Telephonic Counseling 1 1
Sub Total 12 12 24
Work-life
Daily Living List 4 4
General Assistance Work-life 4 4
Child Care List 3 3
Sub Total 7 4 11
Total 19 16 35
Total Utilization 1.39 1.17 2.56
K E
Y S
T A
T
IS
T
IC
A L
IN
F
O R
M A
T
IO
N
WEB USAGE Q1 Q2 Q3 Q4 TOTAL
Web Logins 12 9 21
Web Usage % (Based on Logins) 0.88 0.66 1.54
TMLHB NON-RISK GROUP - TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2022 - 30 June 2022 ● Report
GENDER Q1 Q2 Q3 Q4 TOTAL %
Male 6 6 17.14
Female 19 10 29 82.86
Total 19 16 35
CLIENT TYPE Q1 Q2 Q3 Q4 TOTAL %
Employee 19 13 32 91.43
Dependent 3 3 8.57
Total 19 16 35
AGE BAND Q1 Q2 Q3 Q4 TOTAL %
Undisclosed 6 6 17.14
18-30 8 7 15 42.86
31-40 1 5 6 17.14
41-50 3 3 6 17.14
51-60 1 1 2.86
>60 1 1 2.86
Total 19 16 35
C A
LL
E
R
IN
F O
R M
A T
IO
N
EMPLOYEE STATUS Q1 Q2 Q3 Q4 TOTAL %
Full Time 15 15 30 85.71
Retiree 4 4 11.43
Part Time 1 1 2.86
Total 19 16 35
ETHNICITY Q1 Q2 Q3 Q4 TOTAL %
Other 13 4 17 48.57
Hispanic 4 9 13 37.14
Caucasian 2 3 5 14.29
Total 19 16 35
LOCATION Q1 Q2 Q3 Q4 TOTAL %
Community Care 17 9 26 74.29
Central Health 2 7 9 25.71
Total 19 16 35
PARTICIPANT PRIMARY LANGUAGE: Q1 Q2 Q3 Q4 TOTAL %
English - United States/Canada 3 6 9 100.00
Total 3 6 9
TMLHB NON-RISK GROUP - TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2022 - 30 June 2022 ● Report
M A
IN
IS
S U
E S
TMLHB NON-RISK GROUP - TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2022 - 30 June 2022 ● Report
Q1 Q2 Q3 Q4 TOTAL %
Long Term/Psychiatrist Referral
Emotional Health 3 2 5 20.83
Family/Relationship Concerns 2 1 3 12.5
Adjustment/Change 1 1 4.17
Depression 1 1 4.17
Stress 1 1 4.17
Sub Total 6 5 11 45.84
Video Counseling
Emotional Health 1 2 3 12.5
Family/Relationship Concerns 1 1 2 8.33
Sub Total 2 3 5 20.83
Single Session Therapy
Emotional Health 1 1 2 8.33
Grief/Loss 1 1 4.17
Sub Total 2 1 3 12.5
General Assistance Clinical
Overview 1 1 2 8.33
Sub Total 1 1 2 8.33
Face to Face Counseling
Addiction Concerns 1 1 4.17
Grief/Loss 1 1 4.17
Sub Total 2 2 8.34
Structured Telephonic Counseling
Emotional Health 1 1 4.17
Sub Total 1 1 4.17
Total 12 12 24
C
LI
N
IC
A L
C A
S E
S B
Y C
A T
E G
O R
Y
TMLHB NON-RISK GROUP - TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2022 - 30 June 2022 ● Report
T O
P C
O N
C E
R N
S
Q1 Q2 Q3 Q4 TOTAL %
Stress 9 2 11 28.95
Irritability/Agitated 8 8 21.05
Anxiety/Panic 6 1 7 18.42
Low Self-Esteem 2 2 4 10.53
Low Mood 2 2 4 10.53
Q1 Q2 Q3 Q4 TOTAL %
Workplace Stress 1 1 2 100.00
Personal Concerns
Work Related Concerns
TMLHB NON-RISK GROUP - TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2022 - 30 June 2022 ● Report
TOTAL PERCENTAGE
Used Service Before 7 43.75
Digital Materials from HR 4 25
Recommended by HR/Manager/Supervisor 2 12.5
Benefit/Health Fair 1 6.25
Printed Materials from HR 1 6.25
Recommended by Co-Worker/Friend/Family Member
1 6.25
Total 16
K N
O W
LE
D
G E
O F
S E
R V
IC
E
TMLHB NON-RISK GROUP - TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2022 - 30 June 2022 ● Report
TOTAL PERCENTAGE
Telephone 16 100
Total 16
M E
T H
O D
O F
C O
N T
A C
T
TMLHB NON-RISK GROUP - TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2022 - 30 June 2022 ● Report
Q1 Q2 Q3 Q4 TOTAL %
Daily Living List
Social Services 3 3 27.27
Mental Health/Behavioral Health 1 1 9.09
Sub Total 4 4 36.36
General Assistance Work-life
Overview 4 4 36.36
Sub Total 4 4 36.36
Child Care List
Day Care Centers 2 2 18.18
Child Care Information 1 1 9.09
Sub Total 3 3 27.27
Total 7 4 11
W O
R K
-L
IF
E C
A S
E S
B Y
C A
T E
G O
R Y
TMLHB NON-RISK GROUP - TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2022 - 30 June 2022 ● Report
Homepage
Home 26 21 47
Seminars 2 2
Sub Total 26 23 49
Balancing
Mental Health 12 2 14
Addiction and Recovery 12 12
Personal Growth 4 4
Relationships 2 2
Sub Total 18 14 32
Living
Legal 9 9
Financial 2 2
Sub Total 9 2 11
Thriving
Adolescents' Health 3 3
Men's Health 2 1 3
Healthy Eating 1 1
Women's Health 1 1
Sub Total 6 2 8
Aging
Grief and Loss 3 3
Government Programs 2 2
Planning the Future 2 2
Sub Total 4 3 7
International
Immigration 3 3
W E
B S
IT
E
U T
IL
IZ
A T
IO
N Mental Health Addiction and
Recovery Legal Personal Growth Adolescents' Health Grief and Loss Immigration Men's Health Workplace Safety Financial Government Programs Planning the Future Relationships Seminars Healthy Eating
WEB USAGE Q1 Q2 Q3 Q4 TOTAL
Web Logins 12 9 21
Web Usage % (Based on Logins) 0.88 0.66 1.54
TMLHB NON-RISK GROUP - TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2022 - 30 June 2022 ● Report
Living Abroad 1 1
Sub Total 3 1 4
Working
Workplace Safety 3 3
Sub Total 3 3
Webinars
Financial Wellbeing: Feeling Secure About Your Finances
1 1
Sleep Essentials 1 1
Sub Total 2 2
Homepage Centers
Savings Center 1 1
Sub Total 1 1
Total 69 48 117
TMLHB NON-RISK GROUP - TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2022 - 30 June 2022 ● Report
Report Terminology Glossary cCBT (Computerized Cognitive Behavioral Therapy):
Self-paced program whereby participants interact with the application on a weekly basis, and to monitor their own perception of how they are functioning in terms of personal well-being, close family relationships, work, and social roles
Clinical:
Counseling cases that may include face to face, structured telephonic, video, on-line, first call resolution/in the moment support
First Serve:
When it is unknown if the participant is eligible for services however initial support is provided
General Assistance:
Categorizes the General Assistance Inquiries into the reason why outreach by a participant did not result in a case
Advantage Website:
Used to assist participants with issues, access and information on their EAP website.
Benefit Connect:
The participant is seeking a service that is not administered through the EAP/work-life program, so is connected to the correct resource
Clinical Assessment:
There may be times in which a Clinical conversation takes place, but the call did not result in referral or
FCR.
Overview:
The participant receives an overview of the services available, and the contact does not result in the client requesting service
Knowledge of Service:
How participants identified they learned about the service
Management Consultation:
A consultation with a manager to assist in development of management skills or to assist with how to handle a particular situation with an employee or within the organization
Method of Contact:
Provides a breakdown for the reporting period of how participant accessed the service
Number of Individual Participants Utilizing Services:
Number of unique individuals accessing services
Overall Utilization:
Utilization is calculated by EAP and Work-life presenting issues ÷ population x 100
Projected Utilization is calculated with the following formula: Utilization for the Period ÷ Total number of days in that period x 365 x 100
Utilization calculations are rounded to the nearest hundredth decimal place
RMS (formally Live Connect):
Instant messaging that is accessible via the website. Allows participant to request services without making a phone call
TMLHB NON-RISK GROUP - TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2022 - 30 June 2022 ● Report
RRCI (Rapid Response Critical Incident):
On-site support following a traumatic event
Web Hits:
Recorded each time a user moves from section to section on the website
Web Logins:
Recorded each time a participant logs in to the website. These can include multiple logins by the same participant
Work-Life:
Consultation and/or referrals for community resources
Workplace Activities:
Provides a chart, a summary, and a list of all services for the reporting period provided in the client’s workplace (onsite counseling, benefit fairs, webinars, etc.)
TMLHB NON-RISK GROUP - TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2022 - 30 June 2022 ● Report
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