ESBD_383080_1734048049167_Exhibit M - PEBA Travis County Health District_Q2 UR 2021.pdf
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- Attached to
- Employee Assistance Program Benefits
- Solicitation number
- 2510-003
- Issued by
- Travis County, Texas
About this file
This is a quarterly Employee Assistance Program (EAP) and Work-Life utilization report for PEBA Travis County Health District covering April 1 - June 30, 2021. The report shows 14 total cases during this period, with 10 EAP counseling cases and 4 work-life cases, representing a 1.04% utilization rate. The services included video counseling, structured telephonic counseling, single session therapy, legal assistance, and daily living support. Web usage showed 15 logins with a 1.12% utilization rate based on the total population of 1,344 participants.
The report indicates that 90.7% of users were female and 6.98% male, with 88.37% being employees versus dependents or managers. The primary method of contact was telephone (92.86%). The most common clinical issues were emotional health and family/relationship concerns, while work-life cases focused on legal matters (44.44%) and mental health/behavioral health services (33.33%). The website's most accessed areas were the homepage (22 hits), followed by living resources (17 hits) and mental health resources (6 hits). Knowledge of services came primarily through benefit/health fairs (28.57%) and recommendations from co-workers or HR (42.86% combined).
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PEBA TRAVIS COUNTY HEALTH DISTRICT
EAP AND WORK-LIFE UTILIZATION
Report Period: 01 April 2021 - 30 June 2021 Report Run Date: 09 July 2021
PEBA Travis County Health District’s overall usage of services during the period, 01 Apr 2021 to 30 Jun 2021, was 14 cases. The projected annual utilization for PEBA Travis County Health District is 6.74% which is greater than the Book of Business’s (BOB) benchmark of 6.50%, and is greater than the Industrial BOB benchmark of 0.01%. There were 10 EAP counseling cases, and 4 work-life cases. Usage is lower compared to the previous year during this time period where utilization was 1.71%. Year to date the number of cases broken out by gender are: 6.98% male and 90.70% female. 2.32% of callers declined to provide this information.
Executive Summary
TOTAL UTILIZATION FOR THIS PERIOD 1.04%
01 April 2021 -
30 June 2021
PEBA TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2021 - 30 June 2021 ● Report Run Date: 09 July 2021 2
PERIOD COUNT YTD COUNT UTILIZATION % YTD UTILIZATION %
Clinical 10 34 0.74 2.53
Work-life 4 9 0.3 0.67
Web Hits 48 48 3.57 3.57
Total 62 91 4.61 6.77
U T
IL
IZ
A T
IO
N
O V
E R
V
IE
W NUMBER OF PARTICIPANTS: 1344
Q1 Q2 Q3 Q4 TOTAL
Number of Individual Participants Utilizing Services 18 10 27
PEBA TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2021 - 30 June 2021 ● Report Run Date: 09 July 2021 3
Q1 Q2 Q3 Q4 TOTAL
Clinical
Video Counseling 7 2 9
Long Term/Psychiatrist Referral 6 1 7
Structured Telephonic Counseling 5 2 7
Single Session Therapy 3 2 5
Face to Face Counseling 2 1 3
Rapid Response Critical Incident 1 1 2
General Assistance Clinical 1 1
Sub Total 24 10 34
Work-life
Legal In Person 2 2 4
Daily Living List 1 2 3
Financial 2 2
Sub Total 5 4 9
Total 29 14 43
Total Utilization 2.16 1.04 3.20
K E
Y S
T A
T
IS
T
IC
A L
IN
F
O R
M A
T
IO
N
WEB USAGE Q1 Q2 Q3 Q4 TOTAL
Web Logins 15 15
Web Usage % (Based on Logins) 1.12 1.12
PEBA TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2021 - 30 June 2021 ● Report Run Date: 09 July 2021 4
GENDER Q1 Q2 Q3 Q4 TOTAL %
Male 3 3 6.98
Female 29 10 39 90.7
Undisclosed 1 1 2.33
Total 29 14 43
CLIENT TYPE Q1 Q2 Q3 Q4 TOTAL %
Employee 28 10 38 88.37
Dependent 3 3 6.98
Manager 1 1 2 4.65
Total 29 14 43
AGE BAND Q1 Q2 Q3 Q4 TOTAL %
Undisclosed 1 2 3 6.98
18-30 5 5 11.63
31-40 3 6 9 20.93
41-50 9 4 13 30.23
51-60 7 2 9 20.93
>60 4 4 9.30
Total 29 14 43
C A
LL
E
R
IN
F O
R M
A T
IO
N
EMPLOYEE STATUS Q1 Q2 Q3 Q4 TOTAL %
Full Time 29 14 43 100.00
Total 29 14 43
ETHNICITY Q1 Q2 Q3 Q4 TOTAL %
Other 13 8 21 48.84
Hispanic 9 3 12 27.91
Caucasian 6 3 9 20.93
African American 1 1 2.33
Total 29 14 43
LOCATION Q1 Q2 Q3 Q4 TOTAL %
Community Care 25 10 35 81.40
Central Health 4 4 8 18.60
Total 29 14 43
PARTICIPANT PRIMARY LANGUAGE: Q1 Q2 Q3 Q4 TOTAL %
English - United States/Canada 10 10 20 100.00
Total 10 10 20
PEBA TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2021 - 30 June 2021 ● Report Run Date: 09 July 2021 5
PEBA TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2021 - 30 June 2021 ● Report Run Date: 09 July 2021 6
M A
IN
IS
S U
E S
PEBA TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2021 - 30 June 2021 ● Report Run Date: 09 July 2021 7
Q1 Q2 Q3 Q4 TOTAL %
Video Counseling
Emotional Health 3 1 4 11.76
Family/Relationship Concerns 3 3 8.82
Adjustment/Change 1 1 2.94
Workplace Concerns 1 1 2.94
Sub Total 7 2 9 26.46
Long Term/Psychiatrist Referral
Emotional Health 3 1 4 11.76
Family/Relationship Concerns 2 2 5.88
Adjustment/Change 1 1 2.94
Sub Total 6 1 7 20.58
Structured Telephonic Counseling
Emotional Health 1 1 2 5.88
Family/Relationship Concerns 2 2 5.88
Workplace Concerns 1 1 2 5.88
Grief/Loss 1 1 2.94
Sub Total 5 2 7 20.58
Single Session Therapy
Emotional Health 1 1 2 5.88
Family/Relationship Concerns 1 1 2.94
Grief/Loss 1 1 2.94
Workplace Concerns 1 1 2.94
Sub Total 3 2 5 14.7
Face to Face Counseling
Adjustment/Change 1 1 2.94
Emotional Health 1 1 2.94
Family/Relationship Concerns 1 1 2.94
Sub Total 2 1 3 8.82
Rapid Response Critical Incident
Workplace Death 1 1 2.94
Workplace Trauma 1 1 2.94
Sub Total 1 1 2 5.88
General Assistance Clinical
Overview 1 1 2.94
Sub Total 1 1 2.94
Total 24 10 34
C
LI
N
IC
A L
C A
S E
S B
Y C
A T
E G
O R
Y
PEBA TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2021 - 30 June 2021 ● Report Run Date: 09 July 2021 8
T O
P C
O N
C E
R N
S
Q1 Q2 Q3 Q4 TOTAL %
Anxiety/Panic 17 8 25 27.17
Stress 19 6 25 27.17
Low Mood 10 5 15 16.30
Difficulty Concentrating 10 10 10.87
Hopelessness 6 1 7 7.61
Q1 Q2 Q3 Q4 TOTAL %
Workplace Stress 6 2 8 42.11
Work Performance Issues 6 6 31.58
Conflict at Work 3 2 5 26.32
Personal Concerns
Work Related Concerns
PEBA TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2021 - 30 June 2021 ● Report Run Date: 09 July 2021 9
TOTAL PERCENTAGE
Benefit/Health Fair 4 28.57
Recommended by Co-Worker/Friend/Family Member
3 21.43
Recommended by HR/Manager/Supervisor 3 21.43
Used Service Before 2 14.29
Digital Materials from HR 1 7.14
EAP Orientation/Training 1 7.14
Total 14
K N
O W
LE
D
G E
O F
S E
R V
IC
E
PEBA TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2021 - 30 June 2021 ● Report Run Date: 09 July 2021 10
TOTAL PERCENTAGE
Telephone 13 92.86
RMS 1 7.14
Total 14
M E
T H
O D
O F
C O
N T
A C
T
PEBA TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2021 - 30 June 2021 ● Report Run Date: 09 July 2021 11
Q1 Q2 Q3 Q4 TOTAL %
Legal In Person
Child Support/Child Custody 1 1 11.11
Divorce 1 1 11.11
Probate 1 1 11.11
Wills & Estate Planning 1 1 11.11
Sub Total 2 2 4 44.44
Daily Living List
Mental Health/Behavioral Health 1 2 3 33.33
Sub Total 1 2 3 33.33
Financial
Budgeting 1 1 11.11
Financial Miscellaneous 1 1 11.11
Sub Total 2 2 22.22
Total 5 4 9
W O
R K
-L
IF
E C
A S
E S
B Y
C A
T E
G O
R Y
PEBA TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2021 - 30 June 2021 ● Report Run Date: 09 July 2021 12
Q1 Q2 Q3 Q4 TOTAL
Homepage
Home 22 22
Sub Total 22 22
Living
Financial 5 5
Legal Ready Docs 4 4
Home Buying or Selling 2 2
Legal 2 2
Moving 2 2
Pets 2 2
Sub Total 17 17
Balancing
Mental Health 6 6
Sub Total 6 6
Aging
Grief and Loss 2 2
Sub Total 2 2
Thriving
Women's Health 1 1
Sub Total 1 1
Total 48 48
W E
B S
IT
E
U T
IL
IZ
A T
IO
N Mental Health Financial Legal Ready
Docs Grief and Loss Home Buying or Selling Legal Moving Pets Women's Health
WEB USAGE Q1 Q2 Q3 Q4 TOTAL
Web Logins 15 15
Web Usage % (Based on Logins) 1.12 1.12
PEBA TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2021 - 30 June 2021 ● Report Run Date: 09 July 2021 13
Report Terminology Glossary cCBT (Computerized Cognitive Behavioral Therapy):
Self-paced program whereby participants interact with the application on a weekly basis, and to monitor their own perception of how they are functioning in terms of personal well-being, close family relationships, work, and social roles
Clinical:
Counseling cases that may include face to face, structured telephonic, video, on-line, first call resolution/in the moment support
First Serve:
When it is unknown if the participant is eligible for services however initial support is provided
General Assistance:
Categorizes the General Assistance Inquiries into the reason why outreach by a participant did not result in a case
Advantage Website:
Used to assist participants with issues, access and information on their EAP website.
Benefit Connect:
The participant is seeking a service that is not administered through the EAP/work-life program, so is connected to the correct resource
Clinical Assessment:
There may be times in which a Clinical conversation takes place, but the call did not result in referral or
FCR.
Overview:
The participant receives an overview of the services available, and the contact does not result in the client requesting service
Knowledge of Service:
How participants identified they learned about the service
Management Consultation:
A consultation with a manager to assist in development of management skills or to assist with how to handle a particular situation with an employee or within the organization
Method of Contact:
Provides a breakdown for the reporting period of how participant accessed the service
Number of Individual Participants Utilizing Services:
Number of unique individuals accessing services
Overall Utilization:
Utilization is calculated by EAP and Work-life presenting issues ÷ population x 100
Projected Utilization is calculated with the following formula: Utilization for the Period ÷ Total number of days in that period x 365 x 100
Utilization calculations are rounded to the nearest hundredth decimal place
RMS (formally Live Connect):
Instant messaging that is accessible via the website. Allows participant to request services without making a phone call
PEBA TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2021 - 30 June 2021 ● Report Run Date: 09 July 2021 14
RRCI (Rapid Response Critical Incident):
On-site support following a traumatic event
Web Hits:
Recorded each time a user moves from section to section on the website
Web Logins:
Recorded each time a participant logs in to the website. These can include multiple logins by the same participant
Work-Life:
Consultation and/or referrals for community resources
Workplace Activities:
Provides a chart, a summary, and a list of all services for the reporting period provided in the client’s workplace (onsite counseling, benefit fairs, webinars, etc.)
PEBA TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 April 2021 - 30 June 2021 ● Report Run Date: 09 July 2021 15
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