ESBD_383080_1734048049663_Exhibit P - Travis County Health District_ Q3 UR 2024.pdf
PDF 1 MB Posted
- Attached to
- Employee Assistance Program Benefits
- Solicitation number
- 2510-003
- Issued by
- Travis County, Texas
About this file
This is a quarterly Employee Assistance Program (EAP) and Work-Life utilization report for Travis County Health District covering July 1 through September 30, 2024. The report shows 32 total cases during this period, with 20 EAP counseling cases and 12 work-life cases, representing a total utilization rate of 1.72% across 1,865 covered lives. This utilization rate increased from 0.99% in the same period last year. The services included general assistance, in-person counseling, video counseling, long-term referrals, and single session therapy for clinical services, while work-life services included general assistance, legal services, daily living assistance, and financial consultation.
The report indicates higher utilization rates compared to industry benchmarks, with clinical utilization at 1.07% versus a 0.60% benchmark and work-life utilization at 0.64% versus a 0.24% benchmark. Website usage showed 94 total web hits and 73 web logins, representing a 3.91% web usage rate. The participant demographics reveal that 88% were employees, with 50% female users and 31% male users. The age distribution showed 25% were ages 31-40, 22% ages 18-30, and 19% ages 51-60. The most accessed online resources were legal documents (25 hits) and mental health resources (12 hits).
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TRAVIS COUNTY HEALTH DISTRICT
EAP AND WORK-LIFE UTILIZATION
Report Period: 01 July 2024 - 30 September 2024
Report Run Date: 04 October 2024
Travis County Health District’s overall usage of services during the period, 01 Jul 2024 to 30 Sep 2024, was 32 cases. The projected annual utilization for Travis County Health District is 6.82% . There were 20 EAP counseling cases, 12 work-life cases, and 0 Coaching cases. Usage is higher compared to the previous year during this time period where utilization was 0.99%.
Executive Summary
TOTAL UTILIZATION FOR THIS PERIOD 1.72%
01 July 2024 -
30 September 2024
TOTALS Current Period Same Period Last Year Change From Last Period
Cases 32 16 16
Lives Covered 1865 1622 243
Participant 21 11 10
UTILIZATION Current Period Same Period Last Year Change From Last Period
Overall Engagement % 6.76% 10.79% -4.03%
Utilization 1.72% 0.99% 0.73%
Projected Utilization 6.84% 3.93% 2.91%
Clinical 1.07% 0.37% 0.70%
Work-Life 0.64% 0.62% 0.03%
Coaching 0.00% 0.00% 0.00%
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 July 2024 - 30 September 2024 ● Report Run Date: 04 October
Service Type Selected Period Cases
YTD Cases
Clinical 20 65
Work-life 12 27
1. 62% of cases are from Clinical services
2. 38% of cases are from Worklife services
3. 4 participants used the services multiple times
Utilization Overview Below you will find a summary of your organization's utilization
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 July 2024 - 30 September 2024 ● Report Run Date: 04 October
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 July 2024 - 30 September 2024 ● Report Run Date: 04 October
Below you will find your organisations summary by country and you can compare the utilization to the book of business benchmark.
Data has been suppressed for the organisations which has less than 100 population.
Utilization by Country
Country Cases Participants Lives Covered Utilization Benchmark Utilization
United States 32 21 1865 1.72% 0.80%
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 July 2024 - 30 September 2024 ● Report Run Date: 04 October
Gender
Participant Relation
Age Group
Participants Summary
Below you will find your organization's summary by the Demographics of the participants like Relation,Gender and Age Group.
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 July 2024 - 30 September 2024 ● Report Run Date: 04 October
Relation Gender 18-30 31-40 41-50 51-60 61-70 Undisclosed
Employee Female 1 7 3 5
Male 4 1 4
Undisclosed 1 1 1
Manager Undisclosed 1
Undisclosed Undisclosed 1
Dependent Male 1
Significant Other
Undisclosed 1
Total 7 8 4 6 4 3
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 July 2024 - 30 September 2024 ● Report Run Date: 04 October
Custom Demographics
Employee Status TOTAL
Full Time 32
Total 32
Client Type TOTAL
Employee 30
Dependent 2
Total 32
Participant Primary Language: TOTAL
English - United States/Canada 21
Total 21
Location TOTAL
Community Care 17
Central Health 15
Total 32
Ethnicity TOTAL
Other 15
Caucasian 10
Hispanic 6
African American 1
Total 32
Age TOTAL
Adult (31-40) 10
Adult (18-30) 7
Adult (41-50) 7
Adult (51-60) 5
Elderly (> 60) 3
Total 32
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 July 2024 - 30 September 2024 ● Report Run Date: 04 October
Below you will find your organisations summary by service and you can compare the utilization to the book of business benchmark.
Utilization by Service
Clinical Utilization
Service Name Your Entity Benchmark
Total 1.07% 0.60%
General Assistance Clinical 0.43% 0.10%
In-Person Counseling 0.27% 0.11%
Long Term/Psychiatrist Referral
0.16% 0.04%
Video Counseling 0.16% 0.09%
Single Session Therapy 0.05% 0.17%
Work-Life Utilization
Service Name Your Entity Benchmark
Total 0.64% 0.24%
General Assistance Work-life 0.27% 0.03%
Legal In Person 0.21% 0.07%
Daily Living List 0.11% 0.00%
Financial Consultation 0.05% 0.01%
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 July 2024 - 30 September 2024 ● Report Run Date: 04 October
Clinical Concerns
Top 5 Personal Concerns
30% of the clinical cases are related to workplace concerns
Top 5 Workplace Concerns
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 July 2024 - 30 September 2024 ● Report Run Date: 04 October
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 July 2024 - 30 September 2024 ● Report Run Date: 04 October
Total Web Hits
94 73
Total Web Logins
3.91%
Web Usage % (Based on Logins)
Website Utilization
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 July 2024 - 30 September 2024 ● Report Run Date: 04 October
Top 30 Webhits by Module
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 July 2024 - 30 September 2024 ● Report Run Date: 04 October
Knowledge of Service & Method of Contact
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 July 2024 - 30 September 2024 ● Report Run Date: 04 October
Metric Definition Calculation
Annual Projected Utilization %
Metric to measure the annual utilization based on selected period utilization
(Utilization for the Period ÷ Total number of days in that period) x (Number of days in the selected year) x 100 %
Average Sessions Per Case
Sessions completed per case Sum of all unique sessions completed / sum of all unique cases that completed at least one session
Benchmark Data to compare against other entities Utilization data compared to utilization data of companies who also supply the particular service to their employees/students
Case Number of cases logged by the participants
Clinical All services that fall into the clinical bucket of services Service Type = Clinical. Service subtypes included: In-Person Counseling, Structured Telephonic Counseling, Video Counseling, Single Session Therapy, Manager consultation, General Assistance Clinical, Pathways, cCBT, Elevate etc
Coaching All services that fall in the Coaching bucket of services Service Type = Coaching
CSAT Score Metric to measure the individual participants rating their experience for the service.Calculated as per weighted average (Wgt Avg) formula. WPO's CSAT score target is 90%
Engagement % Metric to better encapsulate usage of the program.
Rather than simply cases, engagement with web, training and critical incident services are included
(Number of unique case from clinical) +( Number of presenting issue from WorkLife and Coaching)+(Attendees of training and Rapid Response Critical Incident) + (Web Hits)/ Headcount)
Knowledge of Service How a participant was made aware of the services/program
Questionnaire: How did you hear about us?
Lives Covered Number of employees, students, participants, members covered by the program
Organization headcounts
Method of Contact Method in which participant contacted the service center The access method used by participant to reach the service
NPS (Net Promoter Score)
NPS measures advocacy and loyalty level
Number of Participants Utilizing Service
Participant who access the service for support Unique participant count who access the service for support
Participants Number of unique individuals accessing services
Stress Index The stress index tool has been developed to help measure organizational level stress. The tool derives its data from the extensive support the service provides to each individual organization. By using individual case presenting issues (as self-reported by the participants), we can derive measurements of stress in terms of both personal stress and stress related to the workplace.
Helping organizations understand where stress is an issue will assist them in being proactive in addressing and helping to alleviate stress across their organization.
Data collected from 2017-2022 for client entities which had at least 30 cases each year; we process about 1/2 million of cases per year for around 100,000 organizations across the globe. We then reviewed the percentage of cases which had been classified as being related to either workplace stress or personal stress. These entities were then ranked from the lowest to the highest by calculating the percentiles and creating a Stress Index
Glossary
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 July 2024 - 30 September 2024 ● Report Run Date: 04 October
Utilization - % Metric to measure individual participant usage of services as measured by number of cases logged.
(Number of unique case from Clinical + Number of presenting issue from WorkLife and Coaching)/(Headcount)
Utilization - Clinical % Metric to measure individual participant usage of services as measured by number of cases logged.
Number unique cases from Clinical / Headcount
Utilization Work Life % Metric to measure individual participant usage of services as measured by number of cases logged.
Number of presenting issues for WorkLife services / Headcount
Web Hits Recorded each time a user moves from section to section on the website
Web Logins Recorded each time a participant logs in to the website.
These can include multiple logins by the same participant
Work Life All services that fall into the work life bucket of services Service Type = Work-Life
Workplace Event Events that are provided to groups of participants rather than individuals
A summary, and a list of all services for the reporting period provided in the client’s workplace (onsite counselling,benefit fairs, webinars, etc.)
TRAVIS COUNTY HEALTH DISTRICT ● Report Period: 01 July 2024 - 30 September 2024 ● Report Run Date: 04 October
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