Att 2 Belgrade_QASP 12082025.docx
DOCX document 31 KB Posted
- Attached to
- International Exposition Services IDIQ, Office of Policy, Planning, and Resources (R/PPR)
- Solicitation number
- 19AQMM26R0001
About this file
This document is a Quality Assurance Surveillance Plan (QASP) for the U.S. Pavilion at Expo 2027 Belgrade, outlining the systematic method the government will use to monitor and evaluate contractor performance. The QASP covers comprehensive operational services including staffing, security, cultural programming, donor management, communications, food and beverage, retail, logistics, cleaning, utilities, and VIP support. The surveillance methods include 100% inspection for mission-critical tasks, random sampling, periodic inspections, on-site observations, contractor reporting, and customer feedback.
The plan establishes detailed performance standards with Acceptable Quality Levels (AQL) across multiple operational areas, requiring 100% compliance for critical functions like VIP protocol, security, and safety, with 95-100% thresholds for other areas such as staffing, reporting, cleaning, and asset tracking. The government will conduct surveillance daily, weekly, monthly, and quarterly, with documentation tracked through QASP tracking sheets, inspection forms, and contractor performance assessments. A corrective action process is outlined, allowing the government to issue Corrective Action Requests if performance does not meet established standards, with potential consequences including price reductions or contract remedies.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 19AQMM26R0001-A0001.pdf | ||
| Response to Questions Set 3.xlsx | XLSX spreadsheet | |
| Guidelines on Entry Work and Stay.pdf | ||
| Insurance Guidelines.pdf | ||
| Logistics and Customs Guidelines.pdf | ||
| General regulations - EXPO2027GR1E.pdf | ||
| Participation Guide.pdf | ||
| Guidelines on the Commercial Activities.pdf | ||
| 19AQMM26R0001-A0001.pdf | ||
| Expo Village Guidelines (1).pdf | ||
| General Services Guidelines.pdf | ||
| Response to Questions Set 2.xlsx | XLSX spreadsheet | |
| Theme Guide (1).pdf | ||
| Tax Exemption Guidelines.pdf | ||
| Responses to Question Set 1.xlsx | XLSX spreadsheet | |
| 19AQMM26R0001 - Signed.pdf | ||
| M-001.docx | DOCX document | |
| Att 3 Draft Riyadh_PWS_01072026.docx | DOCX document | |
| Appendix B - Past Performance Questionnaire.docx | DOCX document | |
| Att 1 Belgrade_PWS_11252025.docx | DOCX document | |
| Appendix A - Question and Answer Template.xlsx | XLSX spreadsheet | |
| L-001.docx | DOCX document |
Show all 22
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Quality Assurance Surveillance Plan (QASP) U.S. Pavilion – Expo 2027 Belgrade
1. PURPOSE
This Quality Assurance Surveillance Plan (QASP) provides the systematic method the Government will use to monitor and evaluate the Contractor’s performance to ensure all requirements in the Performance Work Statement (PWS) are achieved. The plan identifies performance areas requiring surveillance, establishes surveillance methods, and ensures contract objectives are met.
2. SCOPE
This QASP applies to all services required under the PWS for the U.S. Pavilion at Expo 2027 Belgrade, including operations, staffing, security, cultural programming, donor/sponsorship management, communications, F&B, retail, FF&E management, logistics, cleaning, utilities, and VIP/protocol support.
3. GOVERNMENT ROLES & RESPONSIBILITIES
- Contracting Officer (CO): Ultimate authority for contract administration.
- Contracting Officer Representative (COR): Oversees daily contractor performance and verifies compliance.
- Authorized Client Representative (ACR): Provides technical oversight, monitors execution, and aligns all activities with U.S. Government policy and Expo objectives.
4. PERFORMANCE ELEMENTS REQUIRING SURVEILLANCE
The Government will monitor these major PWS elements, or any other contracted task:
- Workforce, staffing, host program, welfare
- Uniform design, procurement, and compliance
- Daily operations reporting, readiness, documentation
- FF&E procurement, asset tracking, maintenance
- Insurance procurement & compliance
- Public Event Days, National Day, ceremonial programming
- Food & Beverage operations and catering services
- Retail concept, merchandising, POS, daily readiness
- Marketing, media, video production, communications
- Transportation & logistics
- Venue management, Security, C3 operations
- Cleaning, waste, landscaping, pest control
- Utilities and internet management
- Commissioner General & gifting management
- Cultural programming and performances
- Business events & donor/sponsorship curation
- Donor/sponsorship acquisition, vetting, activation, tracking
5. SURVEILLANCE METHODS
The Government will use several surveillance techniques:
A. **100% Inspection** Used for mission-critical tasks:
- VIP protocol
- Security operations
- Gifting and audit compliance
- Emergency response timelines
B. **Random Sampling** Used for recurring tasks:
- Cleaning standards
- Uniform compliance
- Retail/F&B daily readiness
C. **Periodic Inspection**
- Daily operations logs
- Weekly summary reports
- Monthly performance reports
D. **On‑Site Observation** COR/ACR may observe work at any time..
E. **Contractor Reporting** Review of:
- KPI dashboards
- FF&E asset registers
- Gifting logs
- Performance schedules
- Incident reports
F. **Customer Feedback**
- VIP visitor comments
- Embassy/Department of State feedback
- Public experience surveys
6. PERFORMANCE STANDARDS & ACCEPTABLE QUALITY LEVELS (AQL)
AQL thresholds include:
- Staffing coverage: 100% during all open hours
- VIP protocol compliance: 100%
- Reporting timeliness: 95% on time
- F&B safety compliance: 100%
- Security response times: within required PWS timelines
- Cleaning compliance: minimum 95%
- FF&E asset accuracy: 95%
- Gifting and donor tracking compliance: 100%
- Social media posting
- Cultural programming.
7. FREQUENCY OF SURVEILLANCE
- Daily: Staffing, cleaning, security logs, F&B readiness
- Weekly: KPI dashboards, VIP reports, media/social summaries
- Monthly: FF&E updates, donor/sponsorship reports, insurance summaries
- Quarterly: Full compliance assessments
- End-of-Expo: Final operational review
- Random
8. DOCUMENTATION & REPORTING
All evaluations will be recorded in:
- QASP tracking sheets
- COR inspection and observation forms
- Corrective Action Reports (CARs) as needed
- Monthly Contractor Performance Assessments
- End-of-Expo Final Assessment in CPARS
9. GOVERNMENT QA LOCATIONS
The Government reserves the right to conduct surveillance at:
- U.S. Pavilion (FOH, BOH, VIP Hosting Space)
- Contractor offsite offices
- Offsite business event locations
- Logistics & FF&E storage areas
- Any operating location used to fulfill contracted tasks
10. CORRECTIVE ACTION PROCESS
If performance does not meet AQL:
1. COR issues a Corrective Action Request (CAR)
2. Contractor must respond within 3 business days
3. Contractor implements remediation plan
4. Repeat deficiencies may result in price reduction, withholding, or other contract remedies and may be recorded in CPARS.
11. CONTRACTOR RESPONSIBILITY
Contractor maintains full responsibility for Quality Control (QC).
The QASP does not replace or alter the Contractor’s QC obligations under the contract or order.
File details come from the government source that posted it. Updated .