General Services Guidelines.pdf

This document, including all data, information and materials contained herein, constitutes a trade secret in terms of Article 2 of the Law on the Protection of Trade Secrets (“Official Gazette of the Republic of Serbia”, No. 53/2021), and confidential information owned by EXPO 2027 d.o.o. Belgrade (Stari Grad). The document is intended solely for internal use and/or for the designated recipient, and may be used only for the purpose for which it has been provided. Any unauthorised use, disclosure, reproduction, distribution or transmission of the document, or of any data, information and/or materials contained therein, to any third party without the prior written consent of EXPO 2027 d.o.o. Belgrade (Stari Grad) is strictly prohibited. All personal information that may be contained in this document shall be processed and protected in accordance with the provisions of the Law on Personal Data Protection (“Official Gazette of the Republic of Serbia”, No. 87/2018), the Company’s internal acts, and other relevant regulations.

This document, together with all data, information and materials contained herein, constitutes a trade secret in terms of Article 2 of the Law on the Protection of Trade Secrets (“Official Gazette of the Republic of Serbia”, No. 53/2021), and confidential information owned by EXPO 2027 d.o.o. Belgrade (Stari Grad). The document represents a working version and may contain preliminary or incomplete information. Its contents do not constitute final positions, conclusions or binding information. It is intended solely for internal use and/or for cooperation with the designated recipient and may be used only for the purpose for which it has been provided. Any unauthorised use, disclosure, reproduction, distribution or transmission of this document, or of any data, information and/or materials contained herein, to any third party without the prior written consent of EXPO 2027 d.o.o. Belgrade (Stari Grad) is strictly prohibited. All personal data that may be contained in this document are processed and protected in accordance with the provisions of the Law on Personal Data Protection (“Official Gazette of the Republic of Serbia”, No. 87/2018), the Company’s internal acts, and other relevant regulations.

GENERAL

SERVICES

GUIDELINES

Intended for Official and Non-Official

Participants of the Exhibition

Version 1.0: October 2025, Belgrade, Serbia

1. Introduction 3

1.1. Purpose 3

1.2. Definitions 4

1.3. Control and Guide 5

2. Inspection 6

3. Environmental Protection 6

4. Sanitation and Public Health 7

4.1. Organiser’s Responsibility to Ensure Sanitary Conditions and Maintain Clean Environment 7

4.2. Health Control 7

4.3. Measures for the Prevention and Control of Infectious Diseases 7

4.4. Waste Collection, Treatment, and Disposal During the Exhibition 8

4.5. Food Safety and Hygiene 8

4.6. Emergency Medical Services 8

5. Security and Safety 9

5.1. Organiser’s Responsibilities 9

5.2. Removal from the EXPO Site 9

5.3. Participant Responsibilities 10

5.4. Fire Prevention 11

5.5. Lost and Found 11

5.6. Visit Management 12

6. Water, Electricity, and Other Utility Services 13

6.1. Distribution and Supply of Services 13

6.2. Water Supply and Sewerage system 13

6.3. Electricity Supply 13

6.4. Air Conditioning and Ventilation 14

6.5. Sprinkler Fire Extinguishing System 14

6.6. Suspension, Interruption or Restriction of Services 14

7. Telecommunication Services 15

7.1. Provision of Telecommunication Services 15

7.2. Telecommunication Service Agreement 15

7.3. Infrastructure Provided by the Organiser and Telecommunication Service Provider 15

7.4. Participant’s Responsibilities 15

7.5. Use of Radio-Frequency Spectrum and Radio Equipment 15

7.6. Prevention of Electrical Interference 16

7.7. Suspension, Interruption, or Limitation of Telecommunication Services 16

Appendix 1 17

Appendix 2 18

1 Introduction

According to Special Regulations No. 10 Concerning the Provision of General Services, such rules must be determined for the following general services: (i) sanitary and hygienic conditions, and public health, (ii) security and safety, (iii) supply of water, electricity, and other services, and (iv) telecommunication services.

These Guidelines have been prepared in accordance with Special Regulations No. 10, aiming to provide detailed information to the Participants on procedures and other matters related to the general services in order to provide them with insight into the relevant procedures, as well as their rights and obligations.

The Guidelines have been drafted based on the relevant regulations in force as of 14 October 2025 and are subject to future amendments.

1.1 Purpose

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1.2 Definitions

In these Guidelines the following words and phrases shall have the following meanings.

Abbreviations Definitions

Agreement The Agreement between the Republic of Serbia and the BIE on the privileges and advantages necessary to facilitate participation in Expo 2027 Belgrade;

BIE Bureau International des Expositions (BIE);

Commercial Activities The operation of food services or restaurants, merchandise sales or service provision by the Offices of Section Commissioners, pursuant to the Participation Contract;

Convention The Convention relating to International Exhibitions signed in Paris on 22 November 1928, as amended and supplemented;

Expo 2027 Belgrade or Exhibition The Internationally Recognised Exhibition Expo 2027 Belgrade, which will take place in Belgrade, Republic of Serbia, between 15 May and 15 August 2027

EXPO Site All areas and buildings used and administered by the Organiser as the venue for the operation of the Exhibition, and all exhibition facilities for Participants;

Force majeure An event for which neither party is responsible and the effects of which could not have been predicted, avoided, or remedied, including but not limited to cases of fire, flood, storm, lightning strike, substantial demonstrations, war, armed conflict, rebellion, epidemic, pandemic, decision of National Assembly or a joint decision of the President of the state, President of the National Assembly and the Prime Minister on introducing emergency state when the survival of the state or its citizens is threatened by a public danger;

General Regulations The General Regulations of the Exhibition approved at the 175th General Assembly of the BIE;

Guidelines These Guidelines on provision of general services for the Exhibition, prepared, updated, and shared by the Organiser with the Official Participants;

IP Portal A digital platform enabling the submission and approval of all key Expo documents, as well as all communication with the Expo Organisation through a single online portal;

Laws and Regulations The Convention, the relevant legislation of the Republic of Serbia, the Agreement, the General and Special Regulations, the Guidelines, and any additional instructions or directives issued by the Organiser in accordance with the General and Special Regulations;

Non-Official Participant A legal entity, territorial-administrative unit, or organisation that has obtained authorization from the Organiser to participate in the Exhibition outside the section of Official Participants;

Office of Section Commissioner A temporary legal entity of the Official Participant which has the status of a domestic legal person in the Republic of Serbia, established solely for the purpose of participating in the Exhibition;

Official Participant A state or intergovernmental organisation which has received and accepted the official invitation of the Republic of Serbia to participate in the Expo;

One-Stop Shop The physical and online platform which will be set up by the Organiser to provide Official Participants with information, and to handle submissions and applications of Official Participants in relation to their participation in the Exhibition;

Organiser “EXPO 2027 d.o.o. Belgrade“ˮ, with registered headquarters at 5 Kralja Milana Street, Belgrade – Stari Grad, the Republic of Serbia, solely owned by the Republic of Serbia and established to prepare, organise, operate and manage the Exhibition;

Participant Official Participants and Non-Official Participants;

Participation Contract The contract executed between the Organiser and each Official or Non-Official Participant, to establish the terms and conditions under which Official or Non-Official Participants will take part in Expo 2027 Belgrade;

Pavilion A temporary exhibition structure that is installed and removed for the purpose of participation in the Exhibition, including both individual pavilions and exhibition spaces within joint pavilions;

Public Areas Zones within the EXPO Site that are accessible to the visitors, including access to various amenities, green areas, and other public spaces, except Pavilions and other areas assigned to the Participants;

Section Commissioner The representative appointed by each Official Participant participating in the Exhibition in accordance with Article 13 of the Convention;

Special Regulations The Special Regulations of the Exhibition listed in in Article 34 of the General Regulations;

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1.3 Control and Guide

Control and Guide in the Guidelines are marked with codes C-00 – Control and G-00 – Guide. These codes consist of a letter (C or G) and a two-digit number indicating the sequence of the mandatory or recommended actions:

C-00 – Control refers to mandatory actions or requirements that Participants must undertake or comply with, as described in the Guidelines.

G-00 – Guide indicates recommended actions suggested to the Participants by the Organiser.

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C-01 Participants shall allow the Organiser’s inspectors and the competent authorities of the Republic of Serbia to conduct inspections related to the general services at the EXPO Site and shall, at their own expense and within the deadline prescribed by the Organiser, implement all corrective measures following such inspections.

Inspectors must carry appropriate identification when performing inspection duties.

2 On-site Inspection

C-02 Participants are required to comply with the Organiser’s environmental measures and ensure rational use of water, electricity, and other resources.

3 Environmental Protection

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4 Sanitary and Hygienic Conditions, and Public Health

C-03 Participants shall be responsible for maintaining the cleanliness of their Pavilions.

C-04 Within their respective Pavilions, Participants shall:

• implement measures relating to ventilation, natural light, lighting, control of air comfort parameters, noise and vibration control, odour control, and cleaning, in accordance with the Design and Construction Guidelines and the Commercial Activities Guidelines;

• maintain water supply/sewer systems, ventilation systems, air conditioning systems, and other facilities at their Pavilions in appropriate conditions;

• be responsible for pest prevention and control;

G-01 The Organiser will provide Participants with a list of service providers offering cleaning, maintenance, pest control, and related services. Participants shall bear the costs of services charged by the service providers from the list, in accordance with the local average market prices.

During the construction, operation, and dismantling phases of the Exhibition, the Organiser shall, at its own expense, provide cleaning, maintenance, and pest control within the EXPO Site: (i) in Public Areas, and (ii) in buildings in which the Organiser directly or indirectly provides services or conducts other activities.

C-05 Participants shall take all necessary measures to ensure sanitary and hygienic conditions, and health conditions of persons engaged in their exhibition, sale of food and beverages, Commercial Activities, and other related activities at the Exhibition.

C-06 Participants are required, at their own expense and within their Pavilion, to implement all necessary measures to prevent and contain infectious diseases, in accordance with the Laws and Regulations, as well as with the instructions of the Organiser.

The Organiser shall define the Guidelines related to the prevention and control of infectious diseases in accordance with the Laws and Regulations.

4.2 Health Control

4.3 Measures for the Prevention and Control of Infectious Diseases

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C-07 Within their Pavilion, Participants shall:

• undertake all necessary measures to ensure proper collection, sorting, treatment and disposal of waste, in accordance with the Organiser’s instructions;

• provide adequate facilities for the segregation and storage of daily municipal and non-hazardous waste, in compliance with the waste categorisation defined by the Organiser.

The area for daily municipal and non-hazardous waste storage must be designed to prevent the emission of unpleasant odours and minimise the occurrence of pests. Further details regarding daily waste storage facilities can be found in the Design and Construction Guidelines.

C-08 Participants shall be obliged to remove daily municipal and non-hazardous waste from the designated waste storage area within the Pavilion and dispose of it at the locations designated and communicated by the Organiser, who shall thereafter assume responsibility for waste management.

Hazardous waste collection and treatment services shall be provided by specialised service providers for a service charge that shall be determined in accordance with the local average market prices. The Organiser shall provide the Participants with a list of these service providers.

The Organiser shall define Waste Treatment and Disposal Guidelines in accordance with the Laws and Regulations.

C-09 The Official Participants engaged in the sale of food and beverages must comply with Laws and Regulations applicable to food safety and hygiene.

The Organiser or the Competent Authority may carry out sanitary and hygienic inspections in the areas used by the Official Participants for Commercial Activities.

C-10 The Official Participants must ensure that sanitary facilities available within restaurants and other catering facilities under their responsibility meet the safety standards according to Laws and Regulations.

C-11 In the event of a food safety or hygiene incident, or if the sanitary facilities fail to meet the prescribed safety standards, the Official Participant concerned shall immediately notify the Organiser and shall cooperate fully in the investigation and management of the incident. The Official Participant shall, at its own cost and responsibility, take all necessary corrective measures to remedy the non-compliance.

The Guidelines for food and beverage facilities within Pavilions can be found in the Design and Construction Guidelines, in the Food and Beverage section.

The Organiser shall provide first aid medical facilities and ambulances at the EXPO Site.

4.4 Waste Collection, Treatment, and Disposal During the Exhibition

4.5 Food Safety and Hygiene

4.6 Emergency Medical Services

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5. Security and Safety

5.1 Organiser’s Responsibilities

In cooperation with the police and emergency services, the Organiser shall, through its security and safety unit, take following necessary measures to ensure public safety and order within the EXPO Site (except within the Pavilion):

1. Perform security operations, including: (i) screening of individuals and baggage, (ii) screening of vehicles and cargo, (iii) control of access to accredited areas, (iv) protection of property and facilities, (v) support and cooperation with VIP security staff, (vi) coordination in situations of elevated risk, and (vii) cooperation with emergency services;

2. Ensure that all security services are provided in accordance with the applicable Laws and Regulations;

3. Coordinate all emergency response interventions in collaboration with the appropriate emergency service representatives;

4. Ensure the deployment of physical security personnel at all critical points, including but not limited to entry points, access gates and other designated positions;

5. Implement enhanced security measures when the attendance of domestic or foreign government officials is anticipated;

6. Establish cooperation and facilitating the exchange of information with the security manager appointed by each Participant;

7. Prepare and maintain an evacuation plan covering the entire EXPO Site, as well as for individual zones and designated areas;

8. Promote and disseminate information aimed at raising awareness of security measures and procedures;

9. Undertake any other necessary measures to ensure public safety within the EXPO Site and to secure compliance with applicable Laws and Regulations.

C-12 Participants are required to provide full cooperation in emergency situations, during which the police may assume control over safety management at the EXPO Site.

All Organiser’s security staff must wear identification badges and uniforms while performing their duty.

C-13 Participants must comply with the rules that may be implemented by the Organiser in order to maintain safety and order throughout the EXPO Site, which rules shall be aligned with the General and Special Regulations.

The Organiser has the right to remove from the EXPO Site any individual violating the Laws and Regulations or disturbing public order within the EXPO Site.

5.2 Removal from the EXPO Site

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C-14 Participants shall be responsible for maintaining order and safety within their Pavilions, at their own expense and under their own responsibility.

C-15 Each Participant shall, no later than five months prior to the official opening of the Exhibition, appoint a security manager for its Pavilion and notify the Organiser of the contact details of such Officer via the IP Portal.

The Organiser shall provide the Participants with a list of service providers offering the services from the table above that relate to the Participants’ obligations. Service providers on the list shall charge for their services in accordance with local average market prices.

5.3 Participant Responsibilities

No C-15 Security manager shall:

1. Develop a security management plan for the Pavilion that ensures the safety of guests and personnel, maximises visitor flow, and maintains a high level of service quality.

The plan must be submitted to the Organiser no later than four (4) months prior to the official opening of the Exhibition.

The Participant shall download the Operational Plan template from the IP Portal and submit the completed version via the same platform.

2. Conduct a security risk assessment for each event in order to identify potential security risks and define suitable control measures.

3. Prepare and submit to the Organiser, no later than three (3) months prior to the Exhibition opening, an evacuation plan for the Pavilion. The Guidelines for the development of the evacuation plan can be found in the Fire Protection Guidelines.

4. Provide appropriate training to the Participant’s personnel on the implementation of the evacuation plan and ensure that every member of the personnel acknowledges the completion of such training in writing.

The Guidelines and other information on the personnel evacuation training are available in the Fire Protection Guidelines.

5. Plan responses to security incidents and scenarios in accordance with the emergency planning and response arrangements.

6. Design and implement security control measures in coordination with the Organiser.

The Organiser shall provide the Participants with the contact details of the chief of the security unit.

7. Ensure cooperation with the Organiser for the purpose of maintaining security and public order.

8. Establish and enforce a clear and effective separation between Front-of-House (FOH) and Back-of-House (BOH) areas through the implementation of appropriate control zones, in accordance with the security management plan.

9. Document and define roles and responsibilities for security management.

10. Appoint a sufficient number of security personnel as required by the measures outlined in the security management plan.

11. Ensure that all emergency exits remain unobstructed in accordance with the requirements of the competent authorities, and shall install and maintain all required physical security measures for controlling clearly defined and marked waiting areas and alarm systems.

12. Install effective security breach detection and associated warning mechanisms in accordance with the preventive measures set forth in the security risk assessment and the security management plan.

13. Provide the Organiser with the names of all employees, along with any additional information required for the issuance of security identification passes granting access to the EXPO Site in accordance with the Organiser’s accreditation system.

Guidelines for submitting identification information can be found in the Accreditation Guidelines.

14. Ensure that all employees wear their security identification passes visibly at all times while on the EXPO Site and show them to the relevant authorities upon request.

Passes must be returned to the Organiser once the holder’s presence at the EXPO Site has ended.

15. Conduct regular reviews of the security identification passes to ensure that they remain valid and appropriate for the purposes for which they were issued.

16. Report and register to the Organiser or its designated security representative, as well as to the competent authorities, any security breaches or related incidents.

17. Provide an adequate level of security inside the Pavilion.

18. Ensure proper management of visitor movement within the Pavilion. Guidelines for management of visitor movement can be found in the Security and Inspection Guidelines and the Design and Construction Guidelines.

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5.4 Fire Prevention

No C-16 Each Participant shall:

1. Appoint a person responsible for prevention of fire for its Pavilion.

Each Participant shall submit the relevant information about the appointed person to the Organiser via the IP Portal, as prescribed in the Fire Protection Guidelines.

The Organiser shall conduct basic fire protection training for the appointed person.

2. Establish a working mechanism with clearly defined fire prevention roles and responsibilities.

3. Organise appropriate fire safety training for its staff and maintain a written record of the training session, signed by all individuals in attendance.

The content and scope of the training is outlined in the Fire Protection Guidelines.

4. Develop and implement fire control and emergency evacuation plans.

These plans must include all elements defined in the Fire Protection Guidelines.

5. Install fire extinguishers and other required equipment in the individual Pavilion or the exhibition space within joint Pavilion in accordance with the Laws and Regulations.

6. Notify the Organiser of the above-mentioned activities by submitting a fire control plan using the form that will be made available to the Participants.

C-17 Participants are required to cooperate with the Organiser to ensure proper handling of lost and found property within the EXPO Site.

When an item of unknown ownership is found, the following procedure shall apply:

A person who has lost an item reports the loss at one of the Visitor Services Centres. Staff will record detailed information about the item using the Lost/Found Property Form (Appendix No. 1). The date and time the item was lost, as well as the last known location or use of the item, must be recorded. The person’s contact details (full name, phone number, e-mail) are mandatory. The identity of the person reporting the lost item must always be verified by an official photo ID. Name and contact information are required fields.

Note: In some cases, items are reported as lost not by the owner, but by family members or friends. The report is completed in two identical copies: one is handed to the person reporting the item, and the other is stored in the deposit.

The intake process for found items requires precise documentation to ensure accuracy and facilitate return to the rightful owner. The person who has found the item (the “Finder”) must either visit the Visitor Services Centre or contact it via phone or email.

Finders may be visitors or Expo employees. The staff must complete the Lost/Found Property Form with details equivalent to those in the lost item report, and also include the Finder’s data, the location or description of the area where the item was found, and the date and time of discovery with as accurate a timeframe as possible. Two copies of the form are completed: one copy, along with the item, is stored in the deposit, and the other is given to the Finder.

Perishable items, items that incur disproportionate storage or maintenance costs or those unclaimed within the prescribed holding period will be dealt with in accordance with the Internal Regulations.

If the Finder wishes to remain anonymous, this shall be recorded in the documentation. Otherwise, the Finder may leave their contact details in case of follow-up questions or expressions of gratitude from the owner.

In certain cases, Expo employees may deliver a found item even though it was discovered by a visitor and handed over to the staff. In such cases, the employee must also provide details of the time and location where the item was found or handed over, to be entered into the official record.

If the item contains clear identifying information (e.g. name on an ID, contact information in a phone), the Lost & Found may attempt to contact the owner directly. If the owner is not immediately identified, the item shall remain with the Lost & Found under the established retention rules until claimed or until the legal holding period expires.

When a found item is returned to its owner or an authorised representative, a Property Handover Form must be completed (Appendix No. 2), which lists the identity of the recipient, a description of the item, method of identification, date and time of the handover, and signatures of both the owner and the Lost & Found employee.

The Finder shall be approached with respect and gratitude for their effort to report and return the item.

5.5 Lost and Found

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C-18 Participants must ensure orderly visitor access control within their Pavilions.

C-19 Participants are required to promptly disperse crowds from their Pavilion upon the Organiser’s request.

Where appropriate, the Organiser shall provide support through its available personnel and resources.

5.6 Visit Management

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6. Water, Electricity, and Other Utility Services

The Organiser shall, at its own expense, provide a distribution network necessary for the provision of the following services within the EXPO Site: (i) water supply and sewerage system; (ii) electricity supply; (iii) air conditioning and ventilation; (iv) sprinkler fire extinguishing system.

These services shall be delivered by specialised service providers designated by the Organiser. The Organiser will enter into service provision agreements with each respective service provider, on the basis of which it will calculate and invoice Participants for service fees. Service fees will be determined in accordance with the local average market prices.

C-20 Participants are required to pay the Organiser the fees for the services provided in the manner and within the deadlines communicated by the Organiser, which shall be determined in accordance with the Laws and Regulations.

C-21 Participants are not permitted to install alternative service systems or modify existing infrastructure without prior approval from the Organiser.

6.2. Water Supply and Sewerage System

The Organiser shall ensure each individual and joint Pavilion is connected to the water supply and sewerage network, with pressure at delivery point for water supply being within range of 3.5 and 6.0 bar.

The water from the public water supply network servicing the EXPO site meets the chemical and bacteriological quality standards for drinking water in accordance with the laws and regulations of the Republic of Serbia.

C-22 Participants shall be responsible for designing and executing their internal water and sewerage systems at their own expense.

The Organiser shall install a control water meter for each individual and joint Pavilion, which shall serve as the basis for determining water consumption.

Water consumption will be measured on a monthly basis.

Invoices for water supply and sewerage services shall be issued monthly, and payments must be made within 10 days as of the invoice date.

6.3. Electricity Supply

The Organiser shall provide electricity supply of 220/380 V and 50 Hz to each Participant.

C-23 If Participants use equipment that may be vulnerable to fluctuations or require special operating condition, they shall be obliged to ensure all conditions necessary for the operation of such equipment, notwithstanding compliance with the specifications set out above.

All general/emergency (anti-panic) lighting within Pavilion areas shall be installed in accordance with the Design and Construction Guidelines.

Electricity usage will be monitored through numbered metering units/groups located in the individual and joint Pavilion’s distribution board.

Electricity invoices will be issued on monthly basis, with payment due within 10 days as of the invoice issuance date.

6.1 Distribution and Supply of Services

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6.4. Air Conditioning and Ventilation

The Organiser shall provide different types of ventilation and air conditioning connections, depending on the type of Pavilion and its location within the EXPO Site, as follows:

• as an extension of the existing central ventilation and air conditioning system of the exhibition space; or

• through the use of the existing ventilation and air conditioning system without extension; or

• by means of fully decentralised ventilation and air conditioning systems.

The Organiser shall provide certain individual Pavilions with duct connections for kitchen ventilation.

The Organiser shall provide all individual Pavilions with a duct connection for toilet ventilation.

6.5. Sprinkler Fire Extinguishing System

The Organiser will install the first row of sprinkler systems for fire suppression in certain Pavilions. Information on whether a Pavilion is equipped with a first line of sprinklers is available in the Design and Construction Guidelines.

C-24 The Participants occupying Pavilions equipped with a first line of fire sprinkler system shall, where design of Pavilion requires, design and install the lower layers of the sprinkler system at their own expense.

For all Pavilions where the first sprinkler line is installed, the Organiser will provide an additional connection to the sprinkler system with a shut-off valve, intended for the extension of the lower sprinkler layers. This shall be done in accordance with the approved Pavilion design and in compliance with the SRPS.EN.12845 standard.

6.6. Suspension, Interruption or Restriction of Services

The Organiser or the relevant service provider may discontinue the provision of services to a Participant in the following cases: (i) if the Participant fails to pay its invoices by the due date and does not settle the payment by the designated date following a warning from the Organiser; (ii) if the Participant, without valid justification, refuses or obstructs inspection activities; (iii) if the Participant engages in or attempts to engage in improper use of utility facilities; (iv) if the Participant otherwise violates the applicable Laws and Regulations.

The Organiser or the service provider may suspend or limit the provision of services to a Participant in the following cases: (i) in the event of Force Majeure; (ii) if malfunctions or signs of malfunction are detected in facilities within the Pavilions; (iii) if service or external disposal facilities require repairs or maintenance work; (iv) if required for safety and security reasons, or to prevent harm to other Participants or individuals.

The Organiser shall not be liable for any damage or loss suffered by the Participant as a result of service suspension, interruption, or restriction in accordance with this section.

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7 Telecommunication Services

7.1 Provision of Telecommunication Services

Telecommunication service connections within the Pavilions shall be provided by the Organiser.

7.2 Telecommunication Service Agreement

C-25 Participants intending to use telecommunication services shall sign an Agreement with the telecommunication service provider on or prior to the first day of using such services.

C-26 Participants are required to pay the telecommunication service fee, which shall be determined in accordance with the local average market prices, to the provider in accordance with the signed Agreement, which will specify the type and quality of services, as well as the corresponding service charges.

The Organiser shall provide the Participants with a list of telecommunication service providers.

The Organiser shall provide Participants with the following connections to the telecommunications infrastructure:

• Connection to an optical network;

• Connection to the sound system;

• Connection to the detector line.

The Organiser shall ensure the availability of Wi-Fi internet service across the entire EXPO site.

7.4. Participant’s Responsibilities

C-27 Participants shall comply with all applicable Laws and Regulations related to telecommunications.

C-28 Participants are required to cooperate with the Organiser and provide, free of charge, appropriate spaces within their Pavilion for the installation of equipment necessary for the provision of telecommunication services.

7.5. Use of Radio-Frequency Spectrum and Radio Equipment

C-29 Any Participant intending to use any radio-frequency spectrum and radio equipment must submit the appropriate applications to the Regulatory Authority for Electronic Communications and Postal Services of the Republic of Serbia, exclusively for the purposes of the Exhibition.

The complete procedure is detailed in the Guidelines on the Use of Radio Equipment on the EXPO Site, available via the IP Portal.

C-30 Participants must comply with the Laws and Regulations relating to the use of radio-frequency spectrum and radio equipment.

C-31 Participants shall not use any radio equipment that does not comply with the technical standards established under the applicable Laws and Regulations.

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7.6. Prevention of Electrical Noise

C-32 Participants must ensure that electrical waves, high-frequency currents, electrical noise, or similar emissions generated by their radio or other equipment do not interfere with the equipment of the Organiser or other Participants.

If Participants intend to install aerials for transmission or reception purposes, they must obtain prior approval from the Organiser and ensure that such installations do not compromise the safety or architectural coherence of the EXPO Site.

7.7. Suspension, Interruption, or Limitation of Telecommunication Services

The Organiser or the service provider may discontinue the provision of telecommunication services to any Participant in the following cases: (i) if the Participant, without justifiable reason, refuses or obstructs an inspection; (ii) if the Participant commits, or intends to commit, unauthorised use of telecommunication services; or (iii) if the Participant, in the addition to the cases specified in previous points, violates Laws and Regulations or any provisions of the relevant service agreement.

The Organiser or the service provider may also suspend or limit the supply of the supply of telecommunication services under the following conditions: (i) in the case of Force Majeure; (ii) if malfunctions or signs of malfunction are detected in the telecommunications facilities within the Pavilion; (iii) if necessary for safety or security reasons, as well as to prevent infringement of the rights of other Participants and persons.

The Organiser shall not be held liable for any damage or loss incurred by the Participant as a result of such suspension, discontinuance, or limitation of telecommunication services in accordance with this section.

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Appendix 1

LOST/FOUND PROPERTY FORM

Item Identification No. (allocated by the lost and found staff):

Name and Surname:

Contact Phone:

E-mail Address:

Identification Document No. (ID Card/Passport):

I report:

Found Item

Lost Item

Other

Item Category:

Item Description (colour, size, material, distinctive details, etc.):

Item Contents (if applicable):

Special Handling Requirements:

Yes No

Location where the item has been lost / found:

Date and time of losing/finding the item:

Comment:

Information Provided By:

Date:

Name and Surname:

Signature:

Lost&Found staff Signature Date:

Name and Surname:

Signature:

Notes:

1. This form is used to report the loss/finding of an item.

2. The report must be completed within 24 hours from the moment the loss or discovery of the item was first noticed.

3. Please complete the form carefully and include all details that may assist in the investigation.

4. Please, provide a detailed description of the missing items, including serial numbers, markings (if applicable), etc.

5. If you have multiple items to report, please complete a separate form for each individual item.

This Form shall be made in two copies (one for the Reporting Party and one for the Lost&Found Archives).

17 GENERAL SERVICES GUIDELINES - INTENDED FOR OFFICIAL AND NON-OFFICIAL PARTICIPANTS OF THE EXHIBITION

Appendix 2

ITEM HANDOVER FORM

Item Identification No. (allocated by the lost and found staff):

Name and Surname of the Person Taking Over the Item:

Phone No:

E-mail Address:

Identification Document No. (ID Card/Passport):

I report:

Item Description Item Category:

Item Contents:

Special Handling Requirements:

Yes No

Handover Certificate Handover Date:

Handover Time:

Manner of Owner Identification:

Owner Signature I hereby declare that I am taking possession of the above-mentioned item and confirm its condition and authenticity.

Date:

Signature:

Lost & Found staff Signature I hereby confirm that the above-mentioned item has been handed over to its owner following appropriate identity verification and documentation.

Employee Name:

Employee Signature:

Note:

Notes:

1. This form shall be used for the handover of an item to the owner or another authorised person.

2. If you have multiple items to hand over, please complete a separate form for each individual item.

3. The form is to be prepared in two copies (one for the Reporting Party and one for the Lost and Found Archives).

18 GENERAL SERVICES GUIDELINES - INTENDED FOR OFFICIAL AND NON-OFFICIAL PARTICIPANTS OF THE EXHIBITION