A.15.01.03.09 Annex I Contractor Provided Work Order System.pdf
PDF 61 KB Posted
- Attached to
- Spangdahlem Total Maintenance
- Solicitation number
- HQC01026QE016
- Issued by
-
Defense Commissary Agency
About this file
This document is a specification for a Contractor Provided Work Order System required for the Defense Commissary Agency (DeCA) Supply Directorate locations. If requested by the Contracting Officer Representative (COR) or Contracting Officer (KO), the contractor must provide a computerized work order processing system with an online reception platform capable of receiving, storing, and tracking DeCA-generated work repair requests. The system shall issue proposals and store work completion information within response times specified in the Performance Work Statement (PWS), maintain a commercial software program to identify and annotate on-site inconsistencies, and deliver a monthly summary report of completed work orders with each invoice.
The work order system must implement strict access controls limiting input to named individuals from each site, the COR, and contracting staff, with work actions estimated at EUR 2,000 or less input at the site level and all other tasks input by engineering. The system shall utilize only computerized work reception for service requests and reject alternative formats. The work order form must capture nine specific data points including DeCA inventory number, nature of problem, location, service type (PM/EM/UM), proposed solution with technical and cost details, schedule tracking, work completion documentation with photos, third-party commissioning/inspection requirements, and site staff acceptance signatures. The Government will only accept an electronic or digital solution capable of capturing physical signatures from site staff and technician initials, with completed work order forms serving as supporting documents uploaded into the work order reception system.
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Text version
CONTRACTOR PROVIDED WORK ORDER SYSTEM
If requested by the COR or KO, the Contractor shall provide a work order processing system. This system shall have the following features.
1. Work Order Reception Service For the Supply Directorate locations, the contractor shall provide computerized work order reception services. Access to an online computer work order reception platform shall be provided. DeCA generated work repair requests shall be received, stored, dates recorded, proposals issued, and work completion stored to each request within the response times outlined in the PWS.
2. The contractor shall have and maintain a commercial type of software program that uses the given information for work orders. The contractor shall identify on-site inconsistencies, annotate all inconsistencies on the work order, and update the database with the correct information.
3. A monthly report of all work orders completed shall be provided as a summary wrap up with each month’s invoice.
4. Work Control: Work order control log. The contractor shall only accept service requests which were created in the computerized work reception platform only, other formats shall not be accepted by the contractor. Content of the work orders shall be an agreed to format by the contractor and COR prior to access being granted to the Supply Chain Directorate staff. Only named individuals from each site, the COR, and contracting staff will be given access to the system and input access. Any action estimated at EUR 2000 or less will be input at the site level, all other work task must be input by engineering.
5. Basic Outline of Work Order Form:
The following data points shall be checked, verified, initialed, and signed for completion (digitally on the work order) by the Supply Chain Directorate Staff on every work order:
1. DeCA Inventory number
2. Nature of the problem
3. Location of the Inventory
4. Nature of services being requested (PM/EM/UM) (TECHNICAL/SCHEDULE and any unique site constraints)
5. Solution/Proposal Proposed (TECHNICAL/SCHEDULE/COSTS)
6. Schedule Tracking
7. Work Completion (Documentation and Photo)
8. Third Party Commissioning/Inspection Services Required (Y/N). COR/Site Staff to Determine.
9. Site Staff Signature of Acceptance of Operability
All information shall be recorded, entered, and verified in the contractor’s computer system accurately for each Work Order.
6. The Government will only accept an electronic or digital solution in order to achieve the work order form as outlined. The electronic or digital solution must be capable of capturing a physical signature from the site staff and initials from the technician. The work order form will act as a supporting document to all service/maintenance records and will be uploaded into the work order reception system.
File details come from the government source that posted it. Updated .