A.15.01.03.08 Annex H Perfromance Requirement Summary.xlsx

XLSX spreadsheet 13 KB Posted

Attached to
Spangdahlem Total Maintenance
Solicitation number
HQC01026QE016
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This is a Performance Requirement Summary that establishes measurable performance metrics and standards for a comprehensive maintenance contract at the Spangdahlem Commissary facility in Germany. The document outlines specific performance requirements across preventive maintenance (PM), unscheduled maintenance (UM), and emergency maintenance (EM) services, with detailed timelines, inspection criteria, and allowable deviations for each task category.

Key performance requirements include: PM findings reports due by the 7th of each month; initial equipment inventory inspection within 30 days of contract start with quarterly updates due by the last week of each quarter; PM task checklists submitted to store management within 3 days of completion and posted to the Service Order Management System (SOMS) within 7 days; UM cost estimates required within 14 days of work order entry with repairs completed within 45 calendar days of Government approval; EM response requiring service technician arrival within 3 hours with completion of full repairs within 45 calendar days or documented justification for delays; phase-in reports including initial inventory, refrigerant inventory, and annual PM schedule due within 30 days of contract start; and refrigerant record-keeping documentation due annually by January 30th. All requirements specify 100% compliance with a 2% to 5% allowable deviation threshold depending on the service category. Critical compliance elements include sign-in/sign-out procedures via facility visitor logs and maintenance of accurate refrigerant records tracking service dates, quantities, leak inspections, and recovery operations.

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Sheet1

PWS refPerformance DescriptionWhat is being measuredWhat is being inspectedRequirementExpected outcomeAllowable Deviation
3.1.3PM Findingssubmittal of reportstimeliness of report submittalMonthly, the Contractor shall, as part of the PM program, create a consolidated list of recommended corrective actions (any identified issues that cannot be corrected through the PM service) from all the month’s completed PM services. This list, also known as PM findings, shall be provided to the store management and COR. The list is due by the 7th day of the following month.100% meets specification5% of expected outcome
3.1.1.1inventory (initial)submittal of inventory reportstimeliness of report submittalinspect and validate the equipment inventory information for all equipment and systems for which the contractor will assume responbility, with in 30 days of contract start100% meets specification5% of expected outcome
3.1.1.1.2Inventory (quarterly)submittal of inventory reportstimeliness of report submittalThe Contractor shall conduct a 100% inventory on a quarterly basis and submit an updated inventory list by the last week of the quarter to the COR.100% meets specification5% of expected outcome
3.1.1/

3.1.2.3/

3.1.2.4Performance of all PM tasks scheduledsubmittal of PM inspection and submittal of corrective actionstimeliness of report submittalcopies of the checklists to store management within 3 days of completion of the relevant tasks; record copy posted to SOMS within 7 days of completion100% meets specification2% of expected outcome
3.2.1Cost Estimate for UMtime of initial cost estimate submittalsubmittal time of cost estimatesubmittal of initial cost estimate within 14 days of entry of the WO into SOMS100% meets specification5% of expected outcome
3.2.3Performance of UMtime of response, notification of availability of parts if not immediately available, time of repair completiontimeliness of response, notification of written evidence of parts unavailable, timeliness of repaircompletion of UM within 45 calendar days after the Government approval of the work, subject to issues beyond the contractor's control100% meets specification5% of expected outcome
3.3.2.1 thru 3.3.2.4Performance of EMtime of response, notification of availability of parts if not immediately available, time of repair completiontimeliness of response, notification of written evidence of parts unavailableservice technician arrival to the affected site within 3 hours of the request: brief the store management on what was completed, additional work needed, and any mitigating requirements prior to departure.100% meets specification2% of expected outcome
3.3.2.4EM fullworkCompletion of full servicetimeliness of response, notification of written evidence of parts unavailablecomplete remaining work to bring the system back to fully operational within 45 calendar days. If EM services cannot be complete within 45 calendar days due to reasons beyond the Contractor’s control, inform the COR and annotate the reason on the SOMS work order.100% meets specification2% of expected outcome
4.4.3.1Phase-in reportssubmittal of reportstimeliness of report submittalsubmit reports with in 30 days of contract start: Initial inventory, refrigerant inventory, Annual PM schedule, Phase-in plan100% meets specification5% of expected outcome
4.4.3.2Monthly reportssubmittal of reportstimeliness of report submittalReports due by the 7th of each month: PM findings report100% meets specification5% of expected outcome
4.4.3.2Monthly reportssubmittal of reportstimeliness of report submittalReports due by the 1st workday of each month: PM services due100% meets specification5% of expected outcome
4.4.3.2reports with invoicesubmittal of reportstimeliness of report submittalReport due with submission of invoice: summary of work completed and included with invoice, funds remaininig100% meets specification5% of expected outcome
4.5.1.1Sign in and out requirementsuse of in-store log bookusage of sign-in log bookcheck-in and check-out by signing the facility’s visitor log book100% meets specification2% of expected outcome
4.7.2Refrigerant record keepingcompleteness of record keeping for refrigerantsuse of log book, record keeping, inventory, and reportsThe Contractor shall maintain accurate and up-to-date records detailing at a minimum: date of service, type of refrigerant, quantity added, leak inspections, reportable leaks, date of recovery, type of refrigerant, quantity recovered, quantity transferred, and location of appliance. This report is due annually on January 30th100% meets specification2% of expected outcome

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