7. Welcome Center Talking Paper.pdf
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- Solicitation number
- FA9401-21-R-0003
About this file
This document contains a federal contract opportunity solicitation for design services. The United States Air Force Materiel Command Nuclear Weapons Center is seeking proposals to provide a final Facility Sustainment Restoration Modernization Planning Charrette Report, front-end specifications, 35% conceptual design, cost estimate, and other deliverables. The scope of work involves repairing Building 20245, the Consolidated Support Building, at Kirtland Air Force Base in support of the Air Force's Sustainment, Restoration and Modernization program. Interested offerors must attend a mandatory site visit. Proposals are due by the date and time specified in the combined synopsis/solicitation document.
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MSgt Flores/377 Force Support Squadron/FSP/846-1140/kdf/16 Jul 20
TALKING PAPER
ON
KIRTLAND AFB WELCOME CENTER
- Overview: This summary is to inform others about the current plans for the Kirtland Air Force Base Welcome Center
-- Mission: Provide full spectrum immersion support to newly arrived Team Kirtland members championing mission, vision, and Striker Culture
- Current Welcome Center Model
-- The Consolidated Support Center currently contains 12 agencies, with 143 employees
-- Hosts support offices responsible for on-boarding both military, civilians, and families
-- CY20 (to date) the Consolidated Support Center on-boarded 646 military/civilians
-- CY19 the Consolidated Support Center on boarded 1,444 military/civilians
--- Onboarding is completed at the members’ Squadron/Unit and the Consolidated Support Center
--- Customer service hours differ and sign-in queues not synchronized
- Projected Welcome Center Concept: Be the premiere Welcome Center in the Air Force through innovation, customer experience, and cultural development
-- Pivot Newcomers to serve Airmen with a focus on Striker Culture and the Airman Experience
--- Revamp sponsorship program to include a survey for members arrival to Kirtland
--- Establish relationship with Albuquerque Chamber of Commerce to develop local immersion
--- Develop a virtual pre-arrival application with mission briefs and areas tailored to interests
-- Review facility utilization
-- Pursue 2 overhire positions to manage the Welcome Center
-- Purchase Dynatouch Queue system -- Cloud based/data driven/synchronize Welcome Center
- Conclusion: The physical aspect of the Welcome Center currently exists, the new concept will focus on immersion into Striker Culture and the greater Albuquerque Area to provide a top notch Airman Experience.
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