Attachment J.22 DC BUS Past Performance Questionnaire.doc
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- Attached to
- Direct Current Back-Up System (DC BUS) Power Supply Federal contract opportunity
- Solicitation number
- 693KA8-20-R-00008
About this file
This document includes a past performance questionnaire and details of a federal contract opportunity for Direct Current Back-Up System (DC BUS) power supply support services. The opportunity is a screening information request issued by the Federal Aviation Administration for life cycle in-service support of DC BUS uninterruptible power supplies. Services include equipment manufacturing, technical support, logistics, training, and installation. The anticipated contract is an indefinite delivery indefinite quantity contract with a base period of two years and four two-year option periods, for a potential ten-year period of performance. The past performance questionnaire seeks input from current or prior customers on areas such as program management, logistics support, training, and installation. Responses will be used to evaluate offerors for award of a similar contract.
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SIR 693KA8-20-R-00008
ATTACHMENT J.22
PAST PERFORMANCE QUESTIONNAIRE
1. Please complete this questionnaire based on the following guidance:
a. Handwritten responses are acceptable.
b. Indicate, based on the ratings below, the contractor’s performance on the identified program. Assessments should reflect only performance for which contractor is/was responsible. The following is a definition of the rating levels:
Performance Level
Rating
4 EXCELLENT: Performance meets contractual requirements and exceeds many requirements to the benefit of the Government/Customer. The contractual performance of the factors being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.
3 GOOD: Performance meets contractual requirements and exceeds some requirements to the benefit of the Government/Customer. The contractual performance of the factors being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.
2 SATISFACTORY: Performance meets contractual requirements. The contractual performance of the factors contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.
1 MARGINAL: Performance does not meet some contractual requirements. The contractual performance of the factors being assessed reflects a serious problem for which the contractor has not yet identified corrective actions or the contractor’s proposed actions appear only marginally effective or were not fully implemented.
0 UNSATISFACTORY: Performance does not meet most contractual requirements and corrections are not likely in a timely manner. The contractual performance of the element or sub-element contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.
c. Please circle (or underline for e-mailed responses) a “Number” or “Yes” / “No” corresponding to your rating or “N/A” if you are unable to provide a rating for an area.
d. PLEASE PROVIDE NARRATIVE EXPLANATIONS FOR ANY MARGINAL, POOR OR “YES” RATINGS. SPACE FOR YOUR NARRATIVE REMARKS IS PROVIDED ON THE LAST PAGE OF THE QUESTIONNAIRE. IF MORE SPACE IS NEEDED, USE THE BACK OF THE QUESTIONNAIRE.
e. You are urged to supplement your own knowledge of the contractor’s performance with judgment of others in your organization. In addition to completing the attached questionnaire for the identified program, we solicit your comments on other similar programs for which your activity has contracts with this offeror.
2.
Please return completed questionnaire by fax, e-mail or mail to: FAA, Attn: Leslie Fisher (AAQ-320) 800 Independence Ave, SW, Room 406 Washington, DC, 20591. If mailing by overnight means, the address should also include Phone: (614) 255-3006; e-mail: leslie.fisher@faa.gov. If you have any questions, please contact Ms. Leslie Fisher at (614) 255-3006.
PART ONE: INSTRUCTIONS
The company who provided this questionnaire is proposing on a Federal Aviation Administration (FAA) acquisition of Direct Current Back-UP Systems (DC BUS), Logistical Technical Services, Training, and Installation Services. Past performance is of considerable importance to this acquisition. Therefore, input from current or previous customers of the offeror is very important.
We would greatly appreciate you taking the time to complete this form. Please provide an honest assessment and immediately return to FAA not later than _________________, 2019, by e-mail or mail to: FAA, Attn: Leslie Fisher (AAQ-320), 800 Independence Ave, SW, Room 406 Washington, DC, 20591. If mailing by overnight means, the address should also include Phone: (614) 255-3006; e-mail: leslie.fisher@faa.gov. If you have any questions, please contact Ms. Leslie Fisher at (614) 255-3006.
PART TWO: GENERAL INFORMATION
A. CONTRACTOR:
POINT OF CONTACT:
TITLE:
TELEPHONE NO.:
B. CONTRACT NUMBER:
CONTRACT TYPE:
PERIOD OF PERFORMANCE:
APPROXIMATE DOLLAR VALUE:
CONTRACT DESCRIPTION:
If performance involved one or more of the following, please mark all that apply:
DC BUS Equipment Manufacturing _____
Technical Service Support _____ Integrated Logistics Support _____
Contractor Depot Logistics Support _____ Program Management _____
Configuration Management _____ Quality Control Program _____
DC BUS or Electrical Power Equipment Operation and Maintenance Training _____
Electrical Power Equipment Installation ______ Other:
PART THREE: QUESTIONS
The numbers 0 to 4 correspond with the following descriptive values provided on the questionnaire cover page:
Unsatisfactory Marginal Satisfactory Good Excellent
A. PROGRAM MANAGEMENT
| 1. |
| How successful was the contractor in providing fully trained and skilled personnel, in a timely manner, to manage this program? |
| 0 1 2 3 4 N/A |
| 2. |
| How effective was the contractor in managing all phases of a task or project? |
| 0 1 2 3 4 N/A |
| 3. |
| How well did the contractor demonstrate initiative and ability to quickly identify technical, management or schedule problems and provide venues to resolve them? |
| 0 1 2 3 4 N/A |
| 4. |
| How effective was the contractor’s quality control program? |
| 0 1 2 3 4 N/A |
| 5. |
| How responsive was the contractor’s configuration management program? |
| 6. |
| How responsive was the contractor to meeting equipment delivery schedules? |
| 0 1 2 3 4 N/A |
| 7. |
| How timely was the contractor in submitting required data reports? |
| 0 1 2 3 4 N/A |
| 8. |
| How competent were key personnel, i.e., Program Manager and Alternate Program Manager? |
| 0 1 2 3 4 N/A |
| 9. |
| How well did key personnel communicate with Government/company personnel? |
| 0 1 2 3 4 N/A |
| 10. |
| How cooperative were key personnel with Government/company personnel? |
| 0 1 2 3 4 N/A |
| 11. |
| How supportive was corporate management to the Government/company personnel? |
| 0 1 2 3 4 N/A |
| 12. |
| How would you rate the contractor’s overall management of this contract? |
| 0 1 2 3 4 N/A |
| 13. |
| Have any major contract requirements been terminated or rescheduled as a result of the contractor’s inability to perform? |
If so, please explain?
Yes or No
| 14. |
| Were any “cure” or “show cause” notices issued? |
a. If so, for what?
b. What corrective action did the contractor take to correct the situation?
Yes or No
| 15. |
| Was an election made not to exercise an option due to the contractor’s poor performance? |
If so, why?
Yes or No
B. LOGISTICS SUPPORT
| 1. |
| How effective was the contractor in providing logistics program management? |
| 0 1 2 3 4 N/A |
| 2. |
| How efficiently did the contractor integrate your Contractor Depot Level Support (CDLS) into their management structure? |
| 0 1 2 3 4 N/A |
| 3. |
| How would you rate the contractor’s logistics support in the following areas: |
a) Tracking equipment and part failures and preventative maintenance program based on equipment failure rates; use of predictability analysis.
b) Timely notification of equipment hardware and software revisions/changes.
c) Timely response supporting spare parts shipments in the Continental United States.
d) Providing secure dedicated warehouse space for depot spare parts and equipment?
e) Providing telephone technical assistance.
f) Ability to provide on-site technical support.
0 1 2 3 4 N/A
0 1 2 3 4 N/A
0 1 2 3 4 N/A
0 1 2 3 4 N/A
0 1 2 3 4 N/A
0 1 2 3 4 N/A
| 4. |
| How would you rate the contractor’s overall technical performance for this contract? |
| 0 1 2 3 4 N/A |
| 5. |
| What quality rating would you give to equipment furnished under this contract? |
| 0 1 2 3 4 N/A |
| 6. |
| Did the contractor provide softcopies of equipment operation and maintenance technical manuals, including wiring diagrams, on request? |
| Yes or No |
| 7. |
| Was equipment software source code made available for your use? |
| Yes or No |
C. TRAINING
| 1. |
| Did this contract have a training requirement? If “Yes” please continue with responses to 2 through 5. If “No” please proceed to D. |
| Yes or No |
| 2. |
| Was contractor provided training developed or tailored specifically to your requirements? |
| Yes or No |
| 3. |
| If training was specifically developed for your need, how cooperative and timely was the management in meeting your training requirements? |
| 0 1 2 3 4 N/A |
| 4. |
| How adequate were the contractor’s training facilities in meeting your students’ needs? |
| 0 1 2 3 4 N/A |
| 5. |
| To what extent did the contractor satisfy your training needs? |
| 0 1 2 3 4 N/A |
D. INSTALLATION
| 1. |
| Did this contract have an Electrical power equipment installation requirement? If “Yes” please continue with responses to 2 through 5. If “No” please proceed to E. |
| Yes or No |
| 2. |
| Was the contractor’s equipment installation performed at operational facilities? |
| Yes or No |
| 3. |
| Was equipment installation performed on schedule and within the budget? |
| 0 1 2 3 4 N/A |
| 4. |
| How successful was the contractor in not interrupting the facility operations? |
| 0 1 2 3 4 N/A |
| 5. |
| What is your rating of this contractor’s electrical power equipment installation services? |
| 0 1 2 3 4 N/A |
E. Is there anyone to whom you recommend we send this survey? If so, please provide their name, organization and telephone number.
NAME:
ORGANIZATION:
TELEPHONE NO.:
F. Would you recommend award of a similar contract to this contractor? Yes or No G. Remarks: ________________________________________________________________________
PART FOUR: RESPONDENT INFORMATION
The following information will assist in the analysis of the data provided. Information will be kept CONFIDENTIAL:
NAME OF RESPONDENT:
POSITION TITLE:
ORGANIZATION:
TELEPHONE NO.:
LENGTH OF INVOLVEMENT IN PROGRAM/CONTRACT:
DATE QUESTIONNAIRE COMPLETED:
THANK YOU!
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