Attachment J-12.1_ GFI - ETSNext Service Blueprint - Domestic Trip_10-11-23.pdf

Line of interaction

Te ch no lo gy E m pl oy ee

Phase

Onstage actions (interactions directly w/ traveler)

Traveler actions

Backstage actions (by employee, not visible to traveler)

Supporting processes (supports employees delivering service)

ETSNext Service Blueprint June 22, 2023

Physical evidence (tools used)

Line of visibility

Line of internal interaction

Requirement number

Legend

Requirement ready at evaluation phase

Req ready at initial operating capability phase

At Eval IOC

Req ready at final operating capability phase

FOC

Create & Validate VoucherCreate & Validate Traveler Ticketing updated TA w/ obligation confirmation

Receives e-tickets & itinerary

TMC emails ticket info

System brings profile info to booking tool

Supervisor communicates need to travel traveler personnel profile

Create & Validate Traveler Reservation

System searches & displays flight options

Reviews & confirms booking

Create & Validate Traveler Authorization

Initiates travel authorization validated reservation submitted travel authorization

Reviews and updates trip details approved travel authorization

System displays travel authorization

Create & Validate Emergency / Duty of Care

System displays TA approval

Reviews and edits

LOA codes

System captures trip info & reservation info

System creates funds check to send to FM

GDS

issues e-tickets

& itinerary

Enters trip info (dates, location, purpose)

Selects transport, lodging

& car options

System captures any reservation changes

Confirms payment method for expenses

Reviews travel authorization & addresses issues

System provides accounting classification info

Signs travel authorization

System submits travel auth & routes for review

Reviewer(s) verify necessity, LOA, funds available

FM system processes funds availability check

System receives funds available acknowledgement

Supervisor approves travel authorization

System displays TA approval pending

System requests funds obligation for travel auth

FM system obligates funds, sends conf

System receives funding conf, updates TA

GDS is notified to issue traveler tickets

GDS/QC

evaluates ticket info for errors, etc System checks unused tickets & loyalty prog info

Requests exceptions (if needed)

OBT notifies traveler of any changes

Searches transport, lodging

& car options

System estimates total travel costs

System captures travel expense & payment method

System calculates per diem, M&IE

System provides a "gross up" of misc expense

System displays advance amount, if applicable

Confirms expense amount

.201-

.206 .211- .212

.221-

.224

.001-

.004 .011- .014

.001-

.004

System evaluates reservation for policy compliance

.191-

.194

Receives notice of travel auth approval

Create & Validate Traveler Profile shell profile

Applies for card & adds travel preferences

Admin selects routing chain / default LOAs

A/OPC approves traveler profile & card exception

System captures travel card and loyalty info

System creates / updates traveler profile

Submits special / reasonable accommodations

Verifies traveler profile info

Applies for vendor acct

FM system vendor account

Needs to travel Takes travel & card training

Accommodations official receives email request

Attends privacy / security training

Begins employment network account

System loads profile info via

HR system API with HR integration

Admin creates a shell profile without HR integration

System captures traveler employee type info

Admin confirms training & assigns user permission

System feeds profile data to

TMC & PNR

System captures accommmodations

/ special needs info

Business Scenario L1.1 Domestic Trip - A government employee is requested to travel to a domestic location for mission support purposes.

System searches & displays lodging options

System displays flight selections

System displays lodging selections

System displays rental car selections

Receives notice of any changes

System displays reservation & ticketing info

System captures carbon footprint info

System searches & displays rental car options

Supervisor amends/cancels travel auth (if applicable)

Interrupts travel due to personal emergency

System captures info to interrupt / discontinue travel

System captures info to authorize addl expenses

Creates voucher from authorization

Signs & submits voucher for reimbursement

Receives payment

System displays that payment has been approved

Verifies and edits actual expenses

Verifies payment method for each line item

Scans and uploads trip invoices / receipts

System captures voucher type & displays TA info

System provides status info for voucher

Approval chain approves and signs voucher

System routes voucher for funds availability check

FM system processes funds availability check

System requests reimbursement & calculates amt

FM system creates invoice to matching P.O.

Travel system receives confirmation

Receives notice of approved payment

System captures list of expenses & card exception

System captures receipts for lodging/expenses

System displays accounting class amount & %

System calculates M&IE, expenses, total amount

System deobligates remaining funds

System captures signature of approving official

System displays voucher & supporting docs

Reviews voucher & addresses issues

Reviewer(s) evaluates voucher paper & digital receipts approved voucher disbursement request

System submits voucher for auth official review

Receives notice of voucher status

At Eval

At Eval

At Eval

At Eval

IOCAt Eval

At Eval

At Eval

At EvalFOC

At Eval

At Eval

At Eval

At Eval

At Eval

At Eval

IOC IOC

At Eval

At Eval

At Eval

IOC

IOC

At Eval

At Eval

At Eval

At Eval

At Eval IOC IOC At

Eval At

Eval

At Eval

At Eval

At Eval

IOC

At

Eval

At Eval

IOC IOC IOC

IOC IOC At Eval

At Eval

At Eval

At Eval

At Eval

At Eval

At Eval

IOC IOC

At Eval

At Eval

At Eval

At Eval

PR-08 ? PR-09

PR-22 ? PR-23

PR-24 ? PR-29, PR-31 PR-10

PR-01 ? PR-07

PR-01 ? PR-07

SE-35

PR-33 ? PR-36

RE-01 ? RE-02 RE-06 ? RE-07, RE-13,

RE-89 ? RE-90, RE-92,

RE-95 ? RE-99

RE-38, RE-100 ? RE-102,

RE-104 ? RE-110

RE-53 ? RE-55 RE-08 ? RE-11,

RE-19 ? RE-22

RE-50 ? RE-52 RE-78 ? RE-79RE-71 ? RE-77

RE-80 ? RE-81

RE-82 AU-08 ? AU-10,

AU-12 ? AU-15,

AU-27 ? AU-30

AU-103 AU-53 ? AU-54, AU-254AU-34 ? AU-35,

AU-39 ? AU-40, AU-50

AU-59 ? AU-60 AU-61, AU-95

AU-67 ? AU-68 AU-69

AU-70

AU-72

AU-73, AU-86

VO-01 ? VO-03, VO-05 VO-08 ? VO-09, VO-138 VO-13 ? VO-16,

VO-139 ? VO-140

VO-67 ? VO-69VO-48 ? VO-55,

VO-63 ? VO-64

VO-70 ? VO-71 VO-93VO-72 ? VO-78

VO-91 ? VO-92,

VO-94 ? VO-95

VO-96 ? VO-97