Attachment S2 - STO2 - Performance Work Statement_4-18.docx

SAMPLE TASK ORDER 2 (STO2)

PERFORMANCE WORK STATEMENT (PWS)

ATTACHMENT S2: STO2 – PWS

DEPARTMENT OF VETERANS AFFAIRS

Veterans Health Administration (VHA) Office of Healthcare Transformation (OHT)

Program Management, Transformation & Implementation Services

1. Introduction. The Secretary of the VA establishes priorities to provide clarity and focus, ensure organizational improvements, and enable culture change. The Secretary’s priorities are responsive to the needs of the organization and Veteran population and can shift dependent on multiple factors but remain focused on providing efficient and effective services to our Nation’s Veterans. In alignment with VA priorities, the Under Secretary for Health (USH) has established six VA health care priorities as follows.

· Hire faster, and more competitively,

· Connect Veterans to the soonest and best care,

· Serve Veterans with toxic exposures,

· Accelerate our journey to High Reliability,

· Support Veterans’ whole health, their caregivers, and survivors,

· Prevent Veteran suicide, as well as the continued growth and journey to ADVOCACY, ACCESS, OUTCOMES, and EXCELLENCE and to honor American Veterans by providing exceptional health care that improves their health and well-being.

The Office of Healthcare Transformation (OHT) is charged with leading multiple initiatives associated with leadership priorities. OHT currently has 160 FTE and supports over 60 projects, including major transformational initiatives, to best accomplish VHA’s mission and strategic goals, and priorities. Much of this work is complex and agile and is aligned with leadership priorities.

The high priority, complex, rapid response legislative and political drivers of much of the work of the VHA and supported by OHT continues to evolve as does the need to quickly leverage contract support for specialized healthcare professional services on a task order to aid in meeting these requirements.

Given the nature of OHT’s mission, work will require expertise supporting projects within the following Functional Categories and Capability Areas:

☐Informatics Issue Management & Resolution

☐Application Support

☐Informatics Systems Use & Training

☐Informatics Information Security

☐Standards & Interoperability

☐Informatics Change Control

☐Informatics Change Management

☐Clinical Decision Support (CDS) ☐Agile Development Methodology

☐Terminology

2. Purpose.

2.1 OHT Mission

The mission of OHT is to plan, engineer and implement enterprise Veteran-driven systems of care in support of VA and VHA priorities. OHT collaborates with stakeholders to define common goals and systemically applies the concepts of program management, industrial engineering, and healthcare systems engineering, deriving safe, comprehensive, and efficient solutions within optimized platforms of care delivery. OHT is engaged in activities stemming from healthcare-related emerging priorities that often require agile program management support and may require few or many capability areas from one or more IHT functional categories. Much of this work is complex and agile. Multiple activities, both internal to OHT and in collaboration with external VHA program offices, require the contractor to provide services across combinations of Functional Categories I, II and III, with potential for some simulation and agile methodology services under Functional Category IV. OHT responsibilities include Enterprise Program and Project Management Implementation, many driven by Presidential and Congressional mandates, policy changes, and other legislation.

2.2 Task Order Purpose

This will be a predominantly Labor Hour task order used for triage and planning of emerging or statutorily driven programs and initiatives where the extent of project support cannot be reasonably estimated. Support will not be utilized for well defined, steady-state, long term implementation and sustainment of programs—these activities/projects may be solicited via separate well-defined IHT 2.0 TOPRs.

The contractor must demonstrate agility, flexibility, broad support, commitment to customer satisfaction, responsiveness to contract requirements and proactive qualities. Situational awareness and quality of cooperation and interaction with client senior leaders will be required as will the ability to handle unexpected events properly and to provide solutions.

For the Labor Hour Program Management and Implementation Services Task (Tasks 3.3-3.5 below), Contractor shall provide services of a cadre of highly knowledgeable and experienced personnel to provide program and project management support to a wide range of healthcare related tasks within the three functional categories. Primary labor categories will include program management and program implementation resources; health systems subject matter experts; communication experts; program analysts, change management specialists, and specialized subject matter experts. Through its program management and implementation support and project specific assessments and reports, contractor will provide direct expert recommendations to support the further development and provision of program management best practices, program implementation, program evaluation, change management implementation, and business processes, standards, and procedures under the auspice of the various emerging programs listed below.

2.3 Example Projects

As described in the Introduction, OHT is simultaneously engaged in leading multiple projects at any given time. Projects, as listed below, are linked the Under Secretary’s priorities and VHAs journey to ADVOCACY, ACCESS, OUTCOMES, and EXCELLENCE.

The contractor will provide labor hour supporting projects under, but not limited to, the programs and initiatives below.

· Hire faster, and more competitively

· Workplace Violence Prevention

· Reduce Employee Burnout and Optimize Organizational Thriving (REBOOT)

· Competency Evaluation

· Connect Veterans to the soonest and best care

· Integrated Veteran Care

· Veterans Exposure Team - Health Outcomes Military Exposures (VET-HOME)

· Emerging Pathogens

· Care Coordination and Integrated Care Management

· Electronic Medical Health Record (EHRM) governance and implementation

· Serve Veterans with toxic exposures

· Legislative Implementation Team – PACT Act

· Accelerate our journey to High Reliability

· Governance Improvement

· Change Management Training and Support Community of Practice

· Unlicensed Assistive Personnel (UAP)

· Support Veterans’ whole health, their caregivers, and survivors

· Caregiver Functional Assessment

· Appeals Modernization

· Prevent Veteran suicide

· VHA Telemental Health Initiative

Contractor labor hours shall support both 1) emerging, immediate program management and implementation needs, and 2) enduring, fluid healthcare initiatives (those that are evolving and not able to be rolled into firm fixed-price task orders).

2.3.1 Emerging Requirements

The VHA response to the Coronavirus Disease 2019 (COVID-19), Monkey Pox and the resulting Emerging Pathogens work are examples of emerging healthcare priorities. The virus response touches on several priorities to include ACCESS, OUTCOMES and EXCELLENCE as well the specific priorities of Connecting Veterans to the soonest and best care and supporting Veterans’ whole health, their caregivers and survivors. Example tasks required are listed below by Functional Category. Additional descriptions of support can be found in sections 3.3-3.5 below.

Functional Category I: Health System Transformation and Innovation

· Program and Project Management

· Setting up, facilitating and managing an integrated project team

· Strategic Planning

· Monitoring projections of case load, staffing and equipment resources

· Performing gap analyses as needed

· Supporting integration across work groups and workstreams

· Program Evaluation

· Facilitate listening sessions and provide summary of findings

· Journey mapping

· Change Management, Organizational Transformation and Assessments

· Developing plans for hand-off of sustainment, reporting and guidelines to appropriate programs

· Strategic Communications and Executive Support

· Planning communication strategies for use with both internal and external communication related to COVID-19 response activities

· Creating artifacts for use in support of executive communication

· Artificial Intelligence (AI)

· Integrating AI techniques with existing VA business processes

· Development of AI use cases

· Internal and external assessments of current state and opportunities for AI applications in VHA

Functional Category II: Implementation and Operations Support

· Studies and analyses

· Data collection and analysis for treatment capacity and modeling of future needs

· Preparation of draft findings

· Preparation of written reports, slide decks and dashboards

· Data Governance

· Develop strategy for bed expansion tracking and forecasting

· Performance Measurement

· Metrics development for assessing COVID-19 response activities

· Public Relations Services/Outreach

· Provide support to assist in development of a VHA outreach campaign

· Healthcare Related Promotional Materials

· Develop multi-format healthcare related promotional materials in support of communication and public relations outreach strategies

· Graphics Design

· Assist in the development of healthcare related visual communication in support of communication and public relations outreach strategies

Functional Category III: Healthcare Business Enabling Services (in support of VHA COVID-19 response)

· Medical Supply Chain and Healthcare Logistics Analysis

· Provide expert support in analysis of and recommendations for healthcare supply chain and logistics related to Personal Protective Equipment (PPE) and critical medical devices during COVID-19 response.

· Supply Chain Management

· Provide support in analysis of and recommendations for efficient procurement and movement of PPE and critical medical devices during a regional or national emergency.

· Supply Chain Planning

· Perform analysis and provide recommendations for forecasting and balancing supply and demand during a regional or national emergency.

· Inventory Management and Operation

· Perform risk mitigation analysis of current inventory management system for healthcare PPE.

· Supply Chain Optimization

· Support studies of efficiencies and opportunities in the VHA healthcare supply chain for Personal Protective Equipment.

Functional Category IV: Health Informatics

· Simulation

· Modeling of medical center capacity and appointment availability

2.3.2 Enduring/ Fluid Healthcare Initiatives

The contractor shall also provide program management and program implementation; health systems expert input; communication support; budget support; program analysis and support, change management support, and specialized subject matter expert input to OHT as it supports the VHA journey from current state to a modern, high-reliability organization exuding Veteran-centric principles. This is a complex initiative with numerous stakeholders both internal and external to government and requires expertise in finance, human resources, labor management, training, communications, commercial and government health operations, human centered design, organizational design, performance management, data analysis, and change management. Commercial health SMEs with specialized experience in commercial healthcare innovations and support, change management, and transformation will be necessary to infuse new ideas and ways of thinking into the work that the VA does and will provide expert input to VHA program leads and decision-makers. As it relates to the projects assigned to OHT, these SMEs will provide advisory and assistance support in the form of input and recommendations to ensure programs consider relevant and recent advancements in Commercial Healthcare. It is anticipated that these activities will require tasks under Functional Category I, Health System Transformation and Innovation, and may also require tasks from Functional Categories II, Implementation and Operations Support, and III, Healthcare Business Enabling Services.

Efforts to modernize the VA’s Electronic Medical Health Record (EHRM) initiative is an example of a more enduring program management requirement supported by OHT. Tasks within support areas are listed below by Functional Category below. Descriptions of the support required for each project assigned are provided in 3.3-3.5 below.

Functional Category I: Health System Transformation and Innovation

· Program and Project Management

· Business Requirement Development

· Strategic Planning

· Program Evaluation

· Business Process Reengineering, Improvement and Management

· Change Management, Organizational Transformation and Assessments

· Strategic Communications and Executive Support

· Artificial Intelligence

Functional Category II: Implementation and Operations Support

· Studies and analyses

· Data Governance

· Performance Measurement

· Training Delivery

· Policy Research and Development

· Policy Management

· Public Relations Services/Outreach

· Healthcare Related Promotional Materials

· Graphics Design

Functional Category III: Healthcare Business Enabling Services

· Financial Management Modernization

· Internal Financial Controls

· Management and Operations

Functional Category IV: Health Informatics

· Simulation

3. Task statement.

3.1 Post-Award Kick-Off Meetings

3.1.1 The contractor shall attend the task order kick-off meeting with the Government, including the COR and the CO, within 5 business days after task order effective date. During the Task Order kick-off meeting the contractor shall introduce the key members of the contractor’s team.

3.1.2 Within approximately four weeks of award, at a date to be determined during the Task Order kick-off meeting, the contractor shall schedule a face-to-face meeting (location to be determined). The contractor shall present the details of its intended approach for management and staffing of initial Task Order project(s). The COR will coordinate OHT leadership attendance.

3.1 Deliverables:

1. Virtual kick-off meeting with Government, COR and CO

2. Face-to-face Task Order strategy meeting with OHT leadership.

3.2 Task Order Program Management Tasks

The contractor shall designate a Task Order (TO) Program Manager as the contractor’s primary interface with the requiring VHA organization and Contracting Officer’s Representative (COR). This contract is for non-personal services only. Under the Labor Hour Program Management and implementation CLINs, the COR will provide to the contractor TO Project Manager all requests for project management support and artifacts associated with the mandates above along with artifact due dates and will monitor contractor performance in meeting the contract requirements. The TO Program Manager shall engage the Task Order Rapid Response Triage Team and be proactive and responsive to managing contractor resources and meeting VHA requirements.

3.2.1 Contractor Project Management Planning

The contractor shall deliver a Contractor Project Management Plan (CPMP) that defines the contractor’s approach, timeline, and tools to be used in executing the task order. The CPMP shall provide both a narrative and graphic format that displays the approach to manage the engagement, i.e., schedule, milestones, risks, resource support and quality assurance. The initial baseline CPMP shall be concurred upon with the Government. The contractor shall update the CPMP as needed throughout the period of performance and each update to the CPMP will require Government approval.

The CPMP shall be consistent with the requirements of the PWS and shall not contradict or indicate supplemental requirements to those stated in the PWS. The PMP does not supersede the task order or govern the requirements. Any changes to the requirements in the task order must be approved in advance in writing by the Contracting Officer or are performed at the sole risk of the contractor.

3.2.2 Project Scoping

The COR, in coordination with the Government PM, will communicate to the TO Program Manager Government requirements aligned with the IHPM portfolios in scope of this task order. The COR and Government PM will provide a summary of the required services and related deliverables, as well as primary place of performance* through a virtual meeting or email. The TO Program Manager, in conjunction with the Rapid Response Triage Team (Section 3.3), will draft and submit, within 5 days of notification, a scoping letter outlining the background and scope of the project, requirements, deliverables and staffing compliment by LCAT, level of effort (hours) and name (if known). The Government PM will review and upon final approval the scoping letters will be signed by the Government PM, TO Program Manager and COR. Scoping letters may be updated as Government requirements change and will be maintained as part of the contract file.

*Contracted project team members may be required to reside in commuting distance of the primary place of performance.

3.2 Deliverables:

1. Contractor Project Management Plan

2. Project Specific Scoping Letters (Attachment A) and CPMP Updates

3.3 Rapid Response and Triage Team (RRTT) (Labor Hour)

An RRTT led by the TO Program Manager, will triage new projects as identified by OHT and serve as a liaison with the identified Government Project Lead to initiate the scope and staffing plan for the project. (Readily available for this task area will be defined as the ability to initiate work on an effort in 48 hours or less). The RRTT will be labor hour support, consist of no less than 3 individuals, not including the TO Program Manager, with the experience, skills and ability to assess newly developed strategic project needs, engage stakeholders in discussion, initiate a draft project scoping letter and response plan, estimate level of effort and staffing requirements. The RRTT will be available to initiate project planning support while the project is being staffed. These individuals will work in coordination with the TO Program Manager. At least one member of the RRTT will be local to VACO (within 50 miles of 810 Vermont Avenue NW, Washington, DC, 20420)

3.3 Deliverables:

1. Initial Project Assessment, Planning and Support

2. Monthly brief to OHT Executive Leadership Team

3.4 Reporting

3.4.1 Weekly meeting and report.

The Contractor will meet with the COR and provide a Weekly Task Report, separated by each task area where work is occurring, to the TO COR that lists the resources assigned to the task order and the level of effort devoted to the task order by Contractor personnel. The Contractor shall briefly summarize the TO and include the following minimum information:

· Expenditures

· Project Name – and summarized effort

· Period of performance for project

· Personnel assigned to each project

· Next Steps/Actions Planned

· Issues and Risks

· Project vacancies and staffing plans Expenditures for each contractor personnel aggregated by each task and by each project.

3.4.2 Bi-monthly Budget Tracker Report.

The Contractor shall provide the COR with Bi-Monthly budget tracker reports electronically using Microsoft Excel. A separate sheet will be used for each project on the TO (format to be provided by the Government). These reports shall reflect actual hours worked in comparison to budgeted hours. The report for days 1 through 15 of each month will be submitted no later than the 25th day of the month. Hours for days 16 through month end shall be submitted no later than the 10th of the following month. As this is a hybrid LH/FFP contract, hours tracked are to be actual hours worked in support of labor hour CLINs and will used to reconcile against the corresponding monthly invoice. The report will reflect all hours to be billed to the Government, including any hours for services provided by subcontractors.

If any discrepancy, error, omission of hours occurs, a comment in the appropriate cell will provide explanation. The Contractor shall communicate with COR any outstanding issues during the weekly meeting, to prevent the submission of invoices with errors.

3.4.3 Monthly Progress Report.

The Contractor shall provide the COR with Monthly Progress Reports in electronic form in Microsoft Word or PowerPoint or PDF separated by each task area where work is occurring. A copy of each task area section shall also be provided to the government lead for that project. These reports shall reflect data as of the last day of the preceding month and shall cover all work completed during the reporting period and work planned for the subsequent reporting period. The report shall also identify any problems that arose and a description of how the problems were resolved. If problems have not been completely resolved, the Contractor shall provide an explanation, including its plan and timeframe for resolving the issue. The Contractor shall communicate with COR as needed to prevent escalation of outstanding issues.

The Monthly Progress Report, organized by project area, shall include the following minimum information:

· Budget and period of performance;

· General description and scope;

· Name and contact information of the VA Organization;

· Significant issues (e.g., delays, project budget overruns), suggested resolutions, and implementation status;

· Activities completed during the reporting period;

· Activities planned for the next reporting period;

· Travel completed during the reporting period;

· Travel planned for the next reporting period;

· List of personnel currently onboarded;

· List of planned personnel vacancies or absences during the next reporting period and plan for coverage or transition; and

· Financial performance during the reporting period.

· Documentation, i.e., updated versions of in-progress project artifacts, will be required prior to approval of monthly invoices. Such documentation will be uploaded to a Government Deliverables SharePoint site.

3.4 Deliverables:

1. Weekly Meeting and Report

2. Budget Tracker

3. Monthly Report

3.5 Health System Transformation and Innovation (Functional Category I)

3.5.1 Program and Project Management

The contractor will provide labor hour support to assist OHT and its direct customers in implementing healthcare program and project management processes. Support will include metrics development and implementation, risk management planning, and project specific reporting.

3.5.2 Business Requirements Development

The contractor shall provide labor hour support to assist OHT and its direct customers in the development of complex healthcare business requirements associated with new technology solutions, business improvements, and achievement of program goals. The contractor will gather stakeholder input and provide recommendations to OHT. This labor hour work may require interfacing with information technology staff to translate and communicate business requirements. All work will be in support of existing program office requirements (at the time of project initiation) and follow established VHA requirements and governance processes. Contractor plans resources at onset of each project and begins execution once OHT concurs with plan. The program office has no direct supervisory control over contractor resources, who are charged with supporting and providing agreed to artifacts. All support culminates in artifacts and recommendations for Government decision makers, who make all final decisions (Contractor shall not perform Inherently Governmental Functions)

3.5.3 Strategic Planning

Contractor shall provide labor hour support for strategic planning support to OHT and its direct customers, including assistance in defining processes, output, and future direction. Strategic Planning support may include analysis (identification of assumptions, environmental scans, stakeholders, partners, and resource requirements), along with assistance to program officials in identifying goals, objectives strategies, actions, milestones, measures, and risks.

3.5.4 Program Evaluation

The contractor shall provide labor hour support to evaluate effectiveness and efficiency of OHT and its direct customer’s programs. Tasks will include data collection, analysis and expert recommendations.

3.5.5 Business Process Reengineering, Improvement and Management The contractor shall provide labor hour support to assess, analyze, and provide recommendations to OHT and its direct customers and assist in implementations. Contractor will use systems engineering approaches and/or various methods including Lean and Lean Six Sigma for assessments and improvement recommendations and support.

3.5.6 Change Management, Organizational Transformation and Assessments The contractor shall provide labor hour support for OHT and its direct customer’s programs, including assistance in managing organizational transformation and culture change, to include assessment of organizational health. Additional tasks may include employee engagement strategy and environmental scans. The contractor shall provide Change Management tasks in accordance with the Prosci Change Management Framework.,.

3.5.7 Quality Management

The contractor shall provide labor hour support for quality management systems, tools, and techniques for OHT and its direct customers’ programs and transformation initiatives.

3.5.8 Strategic Communications and Executive Support

The contractor shall provide labor hour support to assist OHT and its direct customers with communication strategy development and execution related to the various programs supported by OHT. Work will include communications planning, messaging, assistance/recommendations with public relations communications, input and recommendations for executive correspondence, and the preparation of presentation and correspondence artifacts (in virtually any medium).

3.5.9 Artificial Intelligence

The contractor shall provide labor hour support to assist OHT and its direct customers with development of datasets and environments for AI training and testing; measurement and evaluation of AI technologies; integrating AI techniques (machine learning, computer vision, natural language processing, etc.) with existing VA business processes; development of AI use cases; development of AI competencies and education; internal and external assessments of current state and opportunities for applications of AI in VHA.

3.5 Deliverables:

1. Program Management and Implementation Support Service for Health System Transformation and Innovation

2. Project Specific Assessments and Reports* associated with the above services

*Note: As a minimum, the following information shall be included in all assessment/evaluation and analytical reports:

· Title of Assessment/Report

· Executive Summary (2-page max)

· Introduction which includes a short description of the assessment/report

· Objectives of assessment/report and key questions to be answered

· Description of assessment/data collection methods used

· Discussion of results of the assessment/report, including results of statistical tests, tabular data, and graphical analysis

· Listing and discussion of conclusions

· Listing and discussion of recommendations

· Documentation of data collection instruments and statistical programs

· Provide Issue Briefs for Executive Leadership on findings and recommendations

· Cost Estimation for Programming and Planning

· Lifecycle cost estimation inputs for identified Programs

3.6 Implementation and Operations Support (Functional Category II)

3.6.1 Studies and analyses

The contractor shall provide labor hour support to conduct studies related to the various programs supported by OHT. Activities will include conducting surveys, focus groups, and other data collection methods to prepare and provide recommendations to OHT and its direct customers.

3.6.2 Data Governance

The contractor shall provide labor hour support for managing VHA healthcare data associated with the programs managed by OHT and its direct customers.

3.6.3 Performance Measurement

To improve programmatic outcomes, the contractor shall provide labor hour support for measuring and providing recommendations on performance of the various programs managed by OHT and its direct customers.

3.6.4 Training Development

The contractor shall provide labor hour support to identify and develop tailored and specific training material for OHT.

3.6.5 Training Delivery

The contractor shall deliver training associated with programs supported by OHT and its customers.

3.6.6 Policy Research and Development

In support of the programs management by OHT and its direct customers, the contractor will provide labor hour support to review and assess healthcare policy and regulation and prepare recommendations for OHT and its customer consideration. Support will include analytical tasks and production of policy related artifacts (provide recommendations only for Government consideration and decision making- Contractor shall not perform inherently Governmental functions)

3.6.7 Policy Management

The contractor shall provide labor hour support for the management, review, and revision of existing healthcare policy/documents (provide recommendations only for Government consideration and decision making- Contractor shall not perform inherently Governmental functions)

3.6.8 Advertising Services

The contractor shall provide labor hour support for the development of advertising materials to promote awareness of mission, goals, and initiatives managed by OHT and its direct customers. In supporting this area, puffery or self-aggrandizing messaging is prohibited. Materials associated with any marketing/advertising efforts will be funding under an Other Direct Cost CLIN and may not be billed under labor hour CLINs.

3.6.9 Media Buying and Public Relations Services/Outreach

In support of the programs supported by OHT and its direct customers, the contractor will provide labor hours to assist in identifying appropriate messaging mediums, and assisting in securing healthcare related advertising and outreach activities. Additionally, the contractor shall provide labor hour support for providing recommendations for effective communications and assisting in developing outreach campaign and other associated outreach methods.

3.6.10 Conference, Events, and Planning Services

The contractor shall provide labor hour support for project management, coordination, and execution of events associated with the programs managed by OHT and its direct customers.

3.6.11 Healthcare Related Promotional Materials

The contractor shall provide labor hour support for the development and production of healthcare promotional materials associated with the programs managed by OHT and its direct customers. In supporting this area, puffery or self-aggrandizing messaging is prohibited. Materials associated with any marketing/advertising efforts will be funding under an Other Direct Cost CLIN and may not be billed under labor hour CLINs.

3.6.12 Video/Film Production

The contractor shall provide labor hour support for the development and production of videos associated with the programs managed by OHT and its direct customers.

3.6.13 Graphics Design

The contractor shall provide labor hour support for the development and production of visual communication artifacts associated with the programs managed by OHT and its direct customers. Materials resulting from graphic design efforts will be funding under an Other Direct Cost CLIN and may not be billed under labor hour CLINs.

3.6 Deliverables:

1. Program Management and Implementation Support Service for Implementation and Operations Support

2. Project Specific Assessments and Reports* associated with the above services

*Note: Refer to detail under section 3.3

3.7 Healthcare Business Enabling Services (Functional Category III)

3.7.1 Medical Supply Chain and Healthcare Logistics Analysis

For supply chain and logistics related programs, the contractor shall provide labor hour support for the analysis of medical supply chain and provision of improvement recommendations to improve efficiency and effectiveness.

3.7.2 Supply Chain Management

The contractor shall provide labor hours supporting product analysis, and recommendations on alignment of business functions and processes.

3.7.3 Supply Chain Planning, Inventory Management and Operation, and Supply Chain Optimization The contractor shall provide labor hours support in the form of expert advice and assistance in planning for future healthcare requirements though assessment of stock levels and informed prediction/ modeling. The contractor will also support program officials with overseeing, monitoring, and controlling the ordering, storage, and use of supplies. Through labor hour support, the contractor will identify opportunities for process and quality improvements and optimization. Contractor shall provide recommendations only for Government consideration and decision making- Contractor shall not perform inherently Governmental functions.

3.7.4 Financial Management Modernization

The contractor shall provide labor hour support to develop and provide expert recommendations and support for healthcare financial business processes, including technical and system support, planning and programmatic support and recommendations.

3.7.5 Internal Financial Controls

The contractor will provide labor hour support to identify opportunities for financial process efficiencies and elimination of fraud, and to provide recommendations for compliance with relevant regulation for those projects managed by OHT and its direct customers.

3.7.6 Management and Operations

The contractor shall provide labor hour support for financial tracking, forecasting, analysis, execution, reporting. Services will include analysis and recommendations related to the programs managed by OHT and its direct customers.

3.7.7 Research and Development Administration Support

The contractor shall provide labor hours support for administrative and analytical tasks related to healthcare research associated with the programs managed by OHT and its direct customers. The contractor will support peer review processes, literature reviews, compliance, and analysis of customer portfolios.

3.7.8 Human Resources Support

The contractor will provide labor hour support to OHT and its direct customers programs/projects that require workforce and human capital management guidance and recommendations, including design and analysis of manpower studies and recommendations for position description and healthcare industry qualification documentation.

3.7.9 Procurement Support to Program and Project Management

The contractor shall provide incidental support for OHT emerging requirements to include business requirements development input, market research support, estimate development and other related support including documentation, and program/project risk identification and mitigation recommendations. Labor hour support provided in this area may render the contractor ineligible to compete on future TOPRs stemming from the labor hour support.

3.7.10 Information, Privacy and Records Management

Applying healthcare Industry standards, the contractor shall provide labor hour support for assessment, recommendations, and implementation support for data management, control and distribution associated with the programs managed by OHT and its direct customers.

3.7.11 Revenue Operations

For related programs/projects managed by OHT and its direct customers, the contractor shall provide labor hour support for assessment and provision of expert recommendations related to administration and functions associated with revenue operations.

3.7.12 Value Based Healthcare Planning

For related programs/projects managed by OHT and its direct customers, the contractor shall provide labor hour support for assessment, expert recommendations, and project implementation in the area of value-based healthcare.

3.7 Deliverables:

1. Program Management and Implementation Support Service for Healthcare Business Enabling Services

2. Project Specific Assessments and Reports* associated with the above services

*Note: Refer to detail under section 3.3

3.8 Health Informatics (Functional Category IV)

3.8.1 Simulation

Contractor shall provide labor hour support to perform simulation studies to inform operational and strategic planning comparing current performance to potential performance resulting from proposed changes. The contractor shall identify the system components, flow, and interactions as appropriate for the model’s aims to predict and subsequently validate the model’s performance.

4. Delivery Schedule.

CPMP updated each month new projects are initiated and submitted NLT 5 business days past end of month.

options) BASE AND OPTIONS: Weekly on day agreed to by contractor and COR

* See detail under Section 3.5 Health System Transformation and Innovation (Functional Category I), Deliverables

5. Period of Performance (anticipated):

5.1 General (Base and Option Periods)

5.2 Optional CLINs (Base Period and Option Periods)

Date CLIN exercised + 12 months (Note that task order labor rates in effect at time CLIN is exercised apply throughout the life of the CLIN- even when subsequent Option Period is exercised.)

6. Type of Contract.

This is a Hybrid Contract that includes both Firm Fixed Price (FFP) and Labor Hour (LH) CLINs.

7. Place of Performance.

Tasks under this PWS shall a combination of remote (contractor site) and on-site (VA Central Office, VA facilities in which VHA Program Managers and Program Management Offices reside), align with individual project requirements and outlined in project scoping. The suitable location will be determined by the COR, Government Project Manager and Contractor upon each project’s initiation.

Contractors whose primary residency is within 50 miles of VA offices located in 810 Vermont Ave NW, Washington, DC 20420, are required to work no less than two (2) days a work week from the OHT Offices (currently located on the 8th Floor of 810 Vermont Ave NW)

Access to government facilities may be restricted at times. Under these circumstances the contractor could be expected to perform work at a remote location.

8. Travel.

Travel may be required in support of tasks related to program and project management, strategic planning, program and project implementation, program evaluation, training delivery, and conferences or events. When necessary for performance, travel must be approved in advance by the Contracting Officer or the Contracting Officer’s Representative (COR) and conducted in accordance with Federal Travel Regulations. Reimbursement will be in accordance with the Federal Travel Regulations and each contractor invoice must include copies of all receipts that support the travel costs claimed in the invoice. Local travel within a 50-mile radius from the contractor's facility or assigned government provided facility is considered the cost of doing business and will not be reimbursed. This includes travel, subsistence, and associated labor charges for travel time. Travel performed for personal convenience and daily travel to and from work at the contractor's facility or government assigned facility will not be reimbursed. G&A overhead is prohibited and will not be reimbursed.

9. Material Other Direct Costs (ODCs).

The Government does not anticipate that ODCs will be required for this task order. Should an ODC be required for project success, the projected ODC shall be reviewed by COR and authorized by the CO in advance. ODCs will not be approved unless funded on an ODC CLIN.

ODCs are miscellaneous items such as deliveries, photocopying, shipping, photography, video production (non-labor), video production equipment, post-production, duplication of video, shipping, etc. ODCs will be reimbursed at contractor cost. Each contractor invoice must include copies of all receipts that support the ODCs claimed in the invoice and written substantiation for the incurred cost. The contractor shall perform due diligence to ensure it incurs most-favorable pricing prior to passing these costs on to the Government. ODCs are permitted only to the extent provided for in the underlying GSA schedule terms and conditions.

10. Government-Furnished Information, Equipment, and Facilities.

The Government for its convenience will provide adequate physical workspace as required for project support at 810 Vermont Ave, NW, Washington DC, or other government locations. The Government will furnish the following to on-site staff: desk, phone, and electronic mail (e-mail) account, use of the Government telephone, and copier usage, as required by this task order. Contractors located at an offsite facility may be provided government furnished equipment (GFE) in the form of laptops based on availability. The use of contractor equipment in Government facilities must be approved by Program Office.

11. Security Requirements.

All contractors and contractor personnel shall be subject to the same Federal security and privacy laws, regulations, standards and VA policies as VA personnel, including the Privacy Act, 5 U.S.C. § 552a, regarding information and information system security. Contractors must follow all security and privacy requirements, per Attachment D - VA Information and Information System Security/Privacy Requirements (base IDIQ contract). During active performance contractors and contractor personnel are responsible for maintaining compliance with VA policies. Specific stipulations for rapid response task orders will be included there within. The C&A requirements do not apply, and a Security Accreditation Package is not required. Any and all VA sensitive information that pertains to a requirement in a specific task order will be contained to VA systems and networks.

VA 6500.6 Checklist, Appendix A must be completed and signed by COR and ISO.

The position sensitivity and the level of background investigation commensurate with the required level of access for the following tasks within the Performance Work Statement are:

Position Sensitivity and Background Investigation Requirements is Low/NACI

12. Key Personnel.

Contractor staff shall be fully qualified and have the level of experience necessary to accomplish the requirements of this PWS, as well as those requirements outlined in Attachment A. Labor Categories of the base Indefinite Delivery Indefinite Quantity (IDIQ) contract PWS. In addition, contractor personnel shall be acceptable to the Government in terms of personal and professional conduct, and in technical knowledge. Furthermore, contractor personnel shall be proficient using office automation equipment and software and have sufficient written and verbal communication skills to support VHA. Should any contractor personnel be determined to be unacceptable in terms of technical competency or found to have demonstrated unacceptable personal conduct while on-site or while working on contract activities, the contractor shall immediately remove and replace the unacceptable on-site personnel at no additional cost to the Government. This task order is for non-personal services only. Contractor is responsible to direct the activities of contractor personnel to meet contract requirements. Contractor personnel are to serve in a support role; final decisions regarding VA business will always be made by Government personnel. Certain skilled, experienced professional, and/or technical personnel are essential for accomplishing the work to be performed.

12.1 Key Personnel

12.1.1 A Task Order (TO) Manager, with the qualifications of at least a Senior Program Analyst (additional or…