TACCOM_II_RFP_A0008.docx

U.S. Department of Homeland Security “With honor and integrity, we will safeguard the American people, our homeland, and our values”

Tactical Communications Equipment and Services II (TACCOM II) Multi-Agency Contract (MAC)

TACCOM II MAC

Request for Proposals

December 29, 2017

CHAPTER B – CONTINUATION OF SF1449

TABLE OF CONTENTS

Contents

SECTION A - SOLICITATION/CONTRACT FORM

THE OFFICIAL SF-1449 FORM IS ATTACHED IN THIS DOCUMENT AS A PDF ATTACHMENT.

THE SF-1449 MUST BE COMPLETED AS DESCRIBED IN L.7.1.2

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SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS

GENERAL DESCRIPTION

The contractor shall supply the tactical communications equipment or services as described in Section C.

Delivery Orders for Equipment will be issued on a firm-fixed-price basis. Task Orders for services will be issued on a firm-fixed price or time and materials basis.

Travel costs associated with services shall be reimbursed pursuant to FAR 52.212-4 Alt 1 para. (i)(1)(ii)(D)(1).

In addition, Contractors may propose incentives within orders, such as quantity or volume discounts.

TASK AND DELIVERY ORDER GUIDELINES

Technical Category 1: Equipment Items within the Contractor’s commercial catalog or GSA Schedule, which align to the scope of TacCom II, shall be available for delivery under this vehicle. At a minimum, the Contractor must provide and maintain its catalog in a format that contains the manufacturer’s name, part number, model number, technical specification, standard commercial warranty information, commercial list price, GSA schedule price (if applicable), and DHS price/DHS applicable discounts. The Contractor’s catalog shall include all available options and accessories. The Contractor shall provide this catalog to DHS within 30 days of receiving award on TacCom II. DHS shall post these catalogs to its TacCom intranet webpage on DHS Connect.

Prices for all products and services delivered under this contract shall be discounted according to the ceiling prices accepted in the Contractor’s IDIQ proposal, and as incorporated into this Section of the contract.

Technical Category 2: Services Services shall be provided in accordance with the labor categories defined in Attachment TACCOM II LABOR CATEGORIES. Except for ancillary labor as defined under Section B.5. and when using Task Order Unique Labor Categories as defined in Section C.28, when responding to an Order Request for Proposal (ORP) under task order solicitations, the Contractor shall identify both Prime and Subcontractor labor using the TACCOM II LABOR CATEGORIES. Prices proposed in response to an ORP shall not exceed the ceiling rates, as incorporated into Section C of this contract, for any services performed CONUS. Rates for services performed OCONUS will be established as needed at the task order level. IDIQ ceiling rates for labor categories in the Attachment TACCOM II LABOR CATEGORIES identified as covered by the Service Contract Act may be exceeded where the prevailing wage rate for those categories at the time of order exceeds the prevailing rates used to establish the ceiling rate. The official closure date of the RFP that established this contract shall be the date used to determine the prevailing wage used to create the ceiling rates. The OCO will have the discretion to determine the appropriate wage rate based on the scope of the Task Order.

ANCILLARY SUPPORT

Ancillary services are defined as services which directly support a product based requirement under the scope of Technical Category 1. Services include but are not limited to site planning, installation, integration, product training and maintenance associated with the Technical Category 1 product. Ancillary equipment is defined as materials which are necessary to support a service based requirement under the scope of Technical Category 2.

When the predominant proportion of the requirement, expressed in terms of estimated order value, is for Services, the requirement shall be solicited under Technical Category 2.When the predominant proportion of the requirement, expressed in terms of estimated order value, is for Supplies, the requirement shall be solicited under Technical Category 1.

Ancillary support is defined as labor and other direct costs to include subcontractor cost for which there is no labor category as defined in attachment TACCOM II LABOR CATEGORIES. Costs associated with ancillary support are allowable costs and may be included within an individual task order under TacCom II.

The Contractor should propose and identify each ancillary support requirement separately and and shall be identified by a separate CLIN on the order award.

Ancillary subcontract labor shall be proposed and awarded as Materials in accordance with FAR 52.212-4 Contract Terms and Conditions—Commercial Items Alternate 1 para. (e)(1)(iii)(B).

SPECIALIZED PROFESSIONAL SERVICES LABOR

Specialized professional services labor is defined as bona fide executive, administrative, or professional skills for which the expertise required or duties performed are within the scope of TacCom II, but are so specialized that they are not explicitly defined in any labor category description in Attachment TACCOM II LABOR CATEGORIES. The Contractor may propose specialized professional services labor when proposing ancillary support or Task Order Unique Labor Categories as defined in C.28, if determined appropriate by the Ordering Contracting Officer (OCO).

LABOR SUBJECT TO THE WAGE RATE REQUIREMENTS (CONSTRUCTION) STATUTE

The construction work under this contract is incidental to the furnishing or supplies, equipment, or services; is merged with nonconstruction work; or is fragmented in terms of locations or time spans in which it is to be performed. Accordingly, FAR Subpart 22.4, Labor Standards for Contracts Involving Construction, does not apply. A Government need for construction work beyond this scope will be met by means other than this contract.

LABOR SUBJECT TO THE SERVICE CONTRACT LABOR STANDARDS

(a) The orders under this contract may require work subject to 41 USC 67, Service Contract Labor Standards (formerly known as the Service Contract Act), at any locality in the United States. The orders may also require work within the United States not subject to the Act, as well as work outside the United States.

(b) This contract incorporates a wage determination for San Francisco, California. The contract’s ceiling prices accommodate this wage determination.

(c) Any order under this contract requiring work subject to Service Contract Labor Standards will include a wage determination for the work locality. In the unlikely event that an order’s wage determination requires the contractor to pay wages or furnish fringe benefits in excess of those in the San Francisco wage determination, that order’s rates may exceed the contract’s ceiling prices, for the applicable labor category.

SUBCONTRACTING

Subcontracting shall follow the procedures set forth in FAR Part 12, Acquisition of Commercial Items, and other applicable agency-specific regulatory supplements.

SCHEDULE OF SUPPLIES/SERVICES

1st Option Year

2nd Option Year

3rd Option Year

4th Option Year

B.10.2 IDIQ CEILING PRICES/RATES

(Reserved for award)

(End of Section B)

SECTION C – TECHNICAL REQUIREMENTS

(CONTINUATION OF SF 1449, BLOCK 20)

C.1 GENERAL

C.1.1. OBJECTIVE

In support of its mission and strategic goals, DHS requires commercial TacCom commodity solutions for a wide variety of applications throughout the Department and its Components. This acquisition will establish multiple IDIQ contracts to support legacy systems, as well as, providing access to updated technology and interoperable solutions for tactical communications. DHS plans to establish a suite of IDIQ contracts to enable the Department to leverage its Department-wide buying power to obtain the lowest available prices for all products and related services on catalogs offered by the Contractor. This Statement of Work (SOW) defines the scope of TacCom. The accompanying COMMON REQUIREMENTS LIST is a guideline to current and anticipated tactical communication needs of the government. The list is not an all-encompassing list but indicates anticipated needs. The list may identify vendor specific solutions to inform vendors of what is currently being used or what future items may need to interface with. Specific requirements will be further identified and defined at the order level.

C.1.2. SCOPE

The Contractor shall provide DHS with access to a wide and renewable variety of TacCom commodity products (equipment such as subscribers, infrastructure, and test equipment) from multiple Original Equipment Manufacturers (OEMs) as made available from published commercial and GSA catalogs. The Contractor shall also provide related support services such as infrastructure, operation, and maintenance services. As defined in individual delivery orders, TacCom equipment/solutions/capabilities will support DHS CONUS, OCONUS, and at U.S. territories which will be specified in individual orders. The Contractors shall furnish the necessary equipment, supplies, personnel, materials, travel, and other services required to satisfy the ordered TacCom requirements. While the SOW identifies the technical categories, the suite of resulting contracts is intended to satisfy the full range of TacCom related requirements. With the pace of change it is impossible to anticipate how TacCom requirements and individual programs will evolve over the life of the contracts. It is intended that the TacCom contract remains current with market solutions and continues to provide the full range of TacCom equipment/capabilities/solutions and emerging technologies throughout its life. The scope of each individual IDIQ contract will be based upon the Technical Category for which the Contractor proposed and is selected with specific requirements to be set forth in the delivery orders.

Equipment, including:

· Infrastructure - includes software, communications infrastructure, microwave, control/base stations, repeaters, comparators, encryption equipment, and test equipment

· Radios and Accessories - includes end-user equipment and all associated accessories

· High Frequency – includes end-user equipment, associated accessories, and infrastructure to support

· Maritime - includes tactical communication equipment to outfit and interface with boat crew communication system

· Satellite - includes end-user equipment, associated accessories, and dishes

Services, including:

· Radio – services required to maintain, program, install, repair, and support rapid deployment of radio subscriber units

· O&M Services – services required to operate and maintain tactical communications systems

· Engineering – services required to provide spectrum support, and to architect, design, and implement tactical communications systems

· General – ability to provide Project Management Services and a variety of other services in other service subcategories and Project Management Support (Radio, O&M Services, and Engineering)

C.1.3. CONTRACT AND ORDER MANAGEMENT

Contract and Order management is a mandatory contractor requirement for all IDIQ holders and orders placed under the TacCom II contract. The objective of contract and order management is to provide the program management, project control, and contract administration necessary to manage a high volume order process so that the cost, schedule, and quality requirements of each order are tracked, communicated to the government, and ultimately attained. The use of commercially available automated tools and the application of expertise on processes and metrics that support order management are encouraged to achieve the above objectives. The objective of the tools is to provide quicker access, improved accuracy, and enhanced accessibility for Contractors/clients; real-time monitoring of status/deliverables; tracking of the quality of work products; and gauging of overall customer satisfaction.

C.2 REQUIREMENTS

This section describes DHS’s technical and management requirements and consideration that must be accommodated by the Contractor in the development of potential solutions. These items relate directly to the TacCom Program Objectives listed in C.1.1. Objective.

C.2.1. TECHNICAL CATEGORIES (TC)

The Contractor shall furnish a range of equipment, solutions and/or services necessary to meet requirements of this contract and individual orders as related to the technical categories summarized below. Common features of core equipment requirements to be ordered under TacCom II, as well as services commonly required, are included in Section J, Attachment COMMON REQUIREMENTS LIST. All equipment and services must meet DHS policies, standards, and procedures as identified in individual orders.

C.2.1.1. TECHNICAL CATEGORY 1 – EQUIPMENT

The Contractor shall provide tactical communications equipment including, but not limited to, multiple variations of the items as specified in the COMMON REQUIREMENTS LIST included in Section J, Attachment COMMON REQUIREMENTS LIST (TAB TC 1 EQUIPMENT).

C.2.1.2. TECHNICAL CATEGORY 2 – SERVICES

The Contractor shall provide services including, but not limited to, services as specified in the COMMON REQUIREMENTS LIST Spreadsheet included in Section J, Attachment COMMON REQUIREMENTS LIST (TAB TC 2 SERVICES).

C.3 NEW EQUIPMENT AND SOFTWARE RELEASE

The Contractor shall provide only new OEM equipment under this contract unless refurbished items are authorized in writing at the order level by the Government. All equipment shall be standard commercial products, new, undamaged, unblemished, in original unopened factory packaging, unused, not previously rejected, not previously sold, not loaned, not returned, not used for demonstration and not previously used for sales, display or any other purpose, unless otherwise explicitly authorized at the Order-level by the Government. For software products, the Contractor shall provide only the latest commercially available version under this contract unless otherwise expressly approved, in writing, by the Government. The Contractor will assist the Government in obtaining the software technical support (updates, patches, bug-fixes, etc.) for all products purchased under this contract.

C.4 OEM MANAGEMENT REQUIREMENTS

The prime Contractor shall be responsible for the management of their OEMs, suppliers and subcontractors during the term of the contract. Attributes of such responsibility are expected to involve the assessment, selection, coordination, and management of the OEMs, suppliers, and subcontractors who provide the products included in the proposed catalog.

C.5 TECHNOLOGY REFRESHMENT REQUIREMENTS

The Contractor shall be responsible for introducing new equipment (both hardware and software) to their catalog as soon as it is commercially available from the OEM(s).

C.5.1 IMPROVED OR ADDITIONAL EQUIPMENT OR SERVICES (TECHNOLOGY REFRESHMENT INCLUDED)

All commercial offerings available from a vendor that are within the scope of this contract and are made available through their commercial or GSA catalog, including both existing and new technologies as they become available, may be purchased through this contract. Therefore, all new, improved, or additional equipment, features, technology or services will automatically be included in this contract as they become commercially available. The Contractor should update its catalog with new, improved, or additional equipment (both hardware and software) and services to their catalog as they become commercially available from the OEM(s).

C.6 WARRANTY REQUIREMENTS

The Contractors shall provide standard commercial warranties for products under contract for the time specified in the standard commercial warranties consistent with the referenced Commercial Catalog or GSA Schedule warranty. Product warranties shall include a product return policy. Any OEM warranties associated with products delivered under this contract shall be available directly to the ordering agency. Extended warranties may be required by the ordering agency, as specified in individual delivery orders.

C.7 REPORTING REQUIREMENTS

DHS requires reporting and data as detailed below. The Contractor shall provide DHS with electronic copies of all such data upon its request if the data is not otherwise available in the aggregate to DHS as a matter of course.

C.7.1. SUBCONTRACTING REPORTS

(a) Large Businesses TacCom II contract holders shall submit periodic reports which show compliance with the subcontracting requirements established in Section L.7.1.3 INDIVIDUAL SMALL BUSINESS SUBCONTRACTING PLAN and its subcontracting plan. The Contractor shall submit its report via the electronic Subcontracting Reporting System (eSRS) in accordance with the instructions on the website. The Contractor shall ensure that its Subcontractors agree to submit reports via the eSRS when applicable. The Individual Subcontracting Report (ISR) and the Summary Subcontracting Report (SSR) are available online at http://www.esrs.gov.

(b) The work of the small businesses identified in the Subcontracting Plan shall be tracked against the Prime’s proposed goals.

C.7.1.1 INDIVIDUAL SUBCONTRACTING REPORT (ISR)

(a) The Contractor shall submit the Individual Subcontracting Report (ISR) in accordance with FAR 52.219-9 electronically via the eSRS within thirty (30) calendar days after the close of each calendar period as follows: (1) April 30th, for the period October 1st through March 31st; and (2) October 30th, for the period April 1st through September 30th. Each semi-annual ISR reflects cumulative task order subcontracting accomplishments from the inception of the contract through the relevant ISR reporting period.

(b) One (1) ISR is required at the contract level for all subcontract awards accomplished, (which is a roll-up of all task and delivery order awards) and submitted to the TacCom II CO via eSRS for review and acceptance. When failure to meet the goals of the small business subcontracting plan as stated in Section L.7.1.3 INDIVIDUAL SMALL BUSINESS SUBCONTRACTING PLAN, of the contract, the Contractor shall state in the report (either in the remarks field or by separate letter) what good faith effort has been made to meet the goals and/or its future plan to improve small business opportunities for future task orders.

(c) No separate ISR submission at the task order level is required via eSRS. However, when the task or delivery order CO determines that the subcontracting status report is necessary to measure the extent of compliance by the Contractor, the Contractor shall manually submit periodic subcontracting status reports (DD-294) to the task or delivery order CO based on mutual agreement by both parties.

(d) The SSR shall reference the DHS eSRS Coordinator at e-mail address Kyle.Groome@dhs.gov.

C.7.2. ANNUAL SMALL BUSINESS 50% REPORT (APPLICABLE TO SMALL BUSINESS SET-ASIDE ORDERS)

SMALL BUSINESS LIMITATIONS ON SUBCONTRACTING

For firms submitting offers under Small Business Set-Aside orders under TacCom II:

In order to ensure that the required percentage of costs incurred for performance under TacCom small business set-aside orders be expended by the prime contractor, the prime must demonstrate that it has achieved the required percentage for each order. FAR 52.219-14 (total small business set-asides) requires that:

(1) Services (except construction). At least 50 percent of the cost of contract performance incurred for personnel shall be expended for employees of the concern.

(2) Supplies (other than procurement from a nonmanufacturer of such supplies). The concern shall perform work for at least 50 percent of the cost of manufacturing the supplies, not including the cost of materials.

For the TacCom II IDIQ, this 50% rule applies to each individual order.

As a condition for final payment for each order that is subject to the clause, the contractor shall submit a report to the order-level CO demonstrating its compliance with the the conditions in FAR 52.219-14. The report may be in the contractor’s format but must include sufficient data to be acceptable to the ordering CO.

The order-level CO may also require the Small Business Prime Contractor to submit, as a deliverable, a monthly report that tracks the costs by Prime Contractor and Subcontractors incurred and invoiced under the order.

The Contractor shall report on its compliance in accordance with FAR 52.219-14, Limitations on Subcontracting for the TacCom II IDIQ. Small business prime contractors under TacCom II shall report to the MAC CO annually, on the anniversary of contract award, the total cost work performed under set-aside orders during the 12-month reporting period, and the total subcontracted cost during the same period. The report shall list each order awarded and the total subcontractor cost for each order with a cumulative total at the bottom for the 12-month period. For set-aside orders, each individual order and the combined total of all orders issued during each 12-month period must reflect that the prime Contractor has performed at least 50% of costs incurred. The annual report shall be submitted to the IDIQ CO.

C.7.3. RE-REPRESENTATION OF SMALL BUSINESS SIZE STATUS REPORT

All TacCom II-small business awardees are required to re-represent small business size status according to the following schedule.

C.7.4. TRANSACTIONAL DATA REPORT

DHS reserves the right to request transactional data from the Contractor. The Transactional Data Report will help DHS and OMB obtain spend and order information on TacCom II orders, including line item details such as item description and unit pricing to support the federal government category management initiatives. This report shall be provided when requested by DHS but no more frequently than quarterly. Awardees shall provide the report in a format that includes the reporting fields as listed below. The report shall be provided in .xls or .csv format with the fields as column headers. The column headers shall be ordered from left to right in the same order as listed below. DHS may request changes to the data elements and report format. The Transactional Data Report shall include following information:

1. Award Vehicle Name (TacCom II)

2. Vendor Name

3. Product Service Code

4. Contract Number

5. Order Number

6. DUNS

7. Department (Funding Agency)

8. Agency

9. Order Date/Date of Award

10. Description of Deliverable

11. Manufacturer Name (leave blank for services)

12. Manufacturer Part Number (leave blank for services)

13. Unit Measure (each, hour, case, lot)

14. Quantity of Item Sold

15. Price per Unit

16. Total Price

C.8 CUSTOMER SUPPORT AND TECHNICAL ASSISTANCE CONSIDERATIONS

DHS has substantial TacCom infrastructure support services available through other sources, e.g., organic capability, and component-specific operation and maintenance contracts. The Contractor shall consider the availability of these services in development of their solutions in response to order solicitations. DHS and ordering agencies may require technical assistance that supplements the existing DHS organic capabilities. Specific requirements for technical assistance, which may include installation and integration of ordered equipment, will be specified in individual orders issued under the MAC.

C.9 TESTING CONSIDERATIONS

DHS may require the Contractors to provide equipment for testing and evaluation purposes including but not limited to integration with existing infrastructure and information technology investment control supported by statute. The terms and conditions for providing equipment for testing purposes will be addressed in individual delivery orders. DHS may also require that Contractors successfully pass testing, such as interoperability, compatibility, and performance testing, prior to placing orders with the Contractor.

C.10 APPLICABLE STANDARDS AS REQUIREMENTS

All offered equipment and software shall conform to all applicable standards as specified in each TORP. Common standards are identified in Section J, Attachment COMMON REQUIREMENTS LIST. Additional requirements will be identified at the order level. If those standards are revised, the Contractor shall examine furnished items to validate continued compliance with the revised standard.

C.11 SCHEDULE

The Contractor shall develop and maintain a program master schedule for all projects awarded to it under the DHS TacCom II contract. Each order shall be considered a separate project.

C.12 SUBCONTRACTORS

The Contractor shall be responsible to manage all subcontractor work to ensure compliance with requirements of each order, quality of product delivered, and the meeting of schedules.

C.13 PROPOSALS

DHS TacCom Equipment and Services Contractors will respond to customer orders with a detailed proposal describing the work effort, projected schedule, and price. The proposal will be submitted within a time frame defined in the order.

C.14 EXISTING OPERATIONS

The Contractor shall not disrupt existing operations and services at customer sites during the performance of any on-site activity. When performance of work requires or includes the potential for disruption, work shall not commence until obtaining approval from the ordering contracting officer’s representative and impacted customer. The Contractor shall coordinate all on-site activity with the Government, which will arrange for clearance and access to the sites and facilities.

C.15 LEASE

The Contractor shall offer and provide equipment lease financing when individual orders issued under this base contract require it. Delivery and return of the equipment shall be addressed in the lease terms set forth in individual orders.

C.16 LOGISTICS PROGRAM

The Contractor shall provide logistics support, as required, for orders under this contract. Logistics support shall include, but not be limited to, training, spare parts, test measurement diagnostics equipment, tools, manuals and other documentation, initial site development support and follow-on site support. Logistics support requirements for each order will be described in the customer requirements. The Contractor shall address initial training, spares and documentation requirements as part of its response to the customer requirements.

C.17 TRAINING

Training courses shall be provided in accordance with best commercial practices. The Contractor shall provide training to government personnel, local nationals, and third party contractors, if they are employed by the U.S. Government in the operations and management of the system affected by the order. Unless otherwise specified, training will be provided in accordance with the Contractor’s standard commercial offerings. Training requirements, dates, and locations will be coordinated and specified at the order level.

C.18 MAINTENANCE

C. 18.1. INITIAL SITE SUPPORT

The Contractor shall provide all replacement parts and repairs to the system from delivery or start of installation of the equipment/system through testing until acceptance by the government. Initial site support includes, but is not limited to, repair of equipment, remote diagnostics, on-site assistance (routine or emergency), documentation updates, and software support.

C. 18.2. FOLLOW-ON SUPPORT

The Contractor shall provide maintenance services as defined by each order. The initial maintenance requirements that supplement the warranty will be described in each order.

C. 18.3. WARRANTY

The Contractor shall offer the standard commercial warranty for all OEM products and services delivered under this contract unless a greater period of time or condition is specified in the individual delivery order. Warranties offered by vendors who are subcontractors will be extended to the government with the same terms as offered by the subcontractor at a minimum. The prime Contractor will be the responsible agent to exercise all warranties. Contractors may offer extended warranties for government consideration. In all cases, the Contractor will notify the government of all warranties as part of the proposal to the order RFP. If changes to the warranty occur after the delivery order award, the Contractor will notify the government of any warranties applicable to new equipment introduced.

C. 18.4. START OF WARRANTY PERIOD

The warranty period for a system shall start at the time of government acceptance of a fully operational system. This includes the start of warranty for all items of equipment shipped on a system delivery order. The warranty period for equipment shipped as part of an equipment-only Delivery Order shall start upon signed receipt of the equipment at destination. The Contractor is advised that there are many types of personnel (government, third party contractor, or local national) responsible for operation and maintenance of a system at a government site. Operation and/or Maintenance by non-government personnel shall only be performed in accordance with the manufacturer's operations and maintenance procedures. Failure to adhere to the manufacturer's requirements may void the warranty. Operation and Maintenance by non-government personnel shall only be performed in accordance with the manufacturer's operations and maintenance procedures. Failure to adhere to the manufacturer's requirements may void the warranty.

The Contractor shall implement and maintain a system to ensure product integrity that meets or exceeds the commonly accepted practices employed by industry both in national and international environments.

C. 19.2 PRODUCT INTEGRITY

The Contractor shall establish/maintain an approach to ensure the product integrity satisfies contract or order requirements.

C. 19.3. DOCUMENT CONTROL

The Contractor shall ensure that the latest revisions of drawings, specifications, work instructions, inspection/test instructions, and other documents required to satisfy the contract are utilized in production, inspection, and test.

C. 19.4. RECORDS

The Contractor shall maintain records of all inspections and tests to demonstrate that the quality approach satisfies contractual requirements, as specified in individual orders.

C. 19.5. CONTROL OF PURCHASES

The Contractor shall ensure that all supplies and services conform to contractual requirements. The Contractor shall require that its subcontractors control the quality of their services and supplies.

C.20 GOVERNMENT FURNISHED MATERIAL (GFM)

For all GFM received under this contract, the Contractor shall be responsible for conducting all necessary examinations, inspections, maintenance, and tests. The Contractor shall be responsible for reporting all inspection results, maintenance actions, losses, and damage to the government.

C.20.1. MATERIALS CONTROL

The Contractor shall maintain controls over all materials and products throughout contract performance. The Contractor shall maintain records identifying the status and final destination of all materials/products.

C.21 MANUFACTURING OPERATIONS/PROCESS CONTROLS

The Contractor’s quality approach shall be responsible for assuring/monitoring that all manufacturing operations/processes are accomplished under controlled conditions. Controlled conditions include documented work instructions (including workmanship), production equipment, special work environments, inspections/test operations, work specifications, and approval/rejection criteria.

C.21.1. INSPECTION AND TESTING

The quality approach shall assure that all inspections and tests required to satisfy contractual requirements are conducted.

C. 21.2. MEASURING, TESTING, AND INSPECTION EQUIPMENT

The Contractor shall provide and maintain gauges (including production tooling used for inspection purposes) and other measuring and testing equipment to assure that products conform to contractual requirements. These devices shall be calibrated against certified measurement standards that are traceable back to national/international standards.

C. 21.3. INSPECTION AND TEST STATUS

The Contractor shall maintain a system for the identification of the inspection and test status of all products throughout the manufacturing cycle.

C. 21.4. NONCONFORMING MATERIAL

The Contractor shall establish and maintain an approach for controlling material that does not satisfy contractual requirements, including procedures for its identification, segregation, and disposition (rework/repair, scrap, etc.).

C. 21.5 CORRECTIVE ACTION

The Contractor shall promptly act to correct nonconforming materials and processes to preclude the recurrence of the problem and to satisfy contractual requirements.

C.22 QUALITY REVIEW

The Contractor shall assure effectiveness of quality (e.g., internal quality audits, Statistical Process Control, and related measures).

C.22.1. CONTRACTOR TRAINING REQUIREMENTS

The Contractor shall identify/provide for the training needs of its personnel performing quality functions.

C. 22.2. STATISTICAL QUALITY CONTROL AND ANALYSIS

The Contractor’s quality approach shall establish/use statistical methods whenever appropriate to satisfy the contract or order requirements.

C. 22.3. CONTINUOUS PROCESS IMPROVEMENT

The Contractor shall monitor the effectiveness of their quality system and continually improve quality processes.

C. 22.4. HANDLING, STORAGE, PRESERVATION, PACKAGING, AND SHIPPING

The Contractor shall establish/maintain procedures for handling, storage, preservation, packaging, and shipping to protect the quality of products and prevent damage, loss, deterioration, degradation or substitution of products.

C. 22.5. TESTING

The Contractor shall conduct tests of equipment, system components, software, firmware, and complete systems to demonstrate the product ability to satisfy requirements of the order. All testing will be IAW Contractor developed plans and procedures. All discrepancies will be corrected and re-tested to demonstrate conformance to test plan parameters. The results of all testing will be documented in reports.

C.22.5.1. IN-PLANT

Systems built under this contract will be tested and certified for operational conformance to the order requirements at the Contractor’s facility or other site as specified in the order prior to shipment to the customer’s location. The test will be conducted by the Contractor with the government having the option to participate and/or witness the test. The in-plant test will be conducted in accordance with a Contractor-prepared, government-approved written test plan. The results will be documented in a written test report submitted to the contracting officer’s representative (COR). All test deficiencies will be corrected and retested by the Contractor prior to the system being shipped to the customer.

C. 22.5.2. ON-SITE

When specified in the order, the Contractor will conduct an operational on-site test of the system to validate its conformance to the delivery or task order. The on-site test will measure system performance for all criteria of the order. The test will include the government as participants and/or witnesses at the government’s option. The test will be conducted in accordance with a Contractor-prepared, government-approved test plan. The test results will be documented in a test report and submitted to the COR with all deficiencies clearly noted. Deficiencies will be corrected and retested prior to government acceptance of the system.

C. 22.5.3. BURN-IN TEST

When specified in the order, the customer will operate the system in a fully functional capacity for a period of 30 consecutive calendar days. The start date will be mutually agreed upon by the Contractor and the customer. During this test, the system must meet the following performance conditions.

1. No failure causes total system downtime.

2. No loss of ability for any user or talk group to communicate over the system.

3. Successful demonstration of meeting the coverage requirements defined in the delivery or task order.

Any discrepancies will be corrected and re-inspected to demonstrate conformance to specified parameters. The results of all inspections will be documented in reports and submitted to the COR.

C.23 INSPECTION

An acceptance inspection will be performed by the contractor to demonstrate that supplies and services provided meet the requirements of the order. All inspections will be IAW Contractor developed plans and procedures. All discrepancies will be corrected and re-inspected to demonstrate conformance to specified parameters. The results of all inspections will be documented in reports and submitted to the COR.

C.24 CONFIGURATION MANAGEMENT

The Contractor must have a documented and functioning Configuration Management program that covers all aspects of the contracted effort. The program must address how the Contractor controls project documentation, to include proposals, specs/sows, drawings, etc. in addition to the hardware/software to be installed. The requiring activity will specify how “Baselines” are established and maintained at the order level.

C.25 DOCUMENTATION

DHS TacCom program documentation will be identified in individual delivery or task orders. Types of documents that may be requested are:

C.25.1. COMMERCIAL LITERATURE

This consists of commercial technical manuals, training materials, maintenance manuals, etc. Documents are available from OEM’s and will be provided with each delivery of products or services as appropriate.

C. 25.2. SPECIAL DOCUMENTATION

This consists of reports and documents requested by customers with individual or specific requirements. Documents will be in the Contractor’s format and will be tailored to the specific customer’s project. Special documents include, but are not limited to: system description, system designs, engineer drawings, site development reports, installation reports, project execution plans, site survey reports, test and inspection reports, memoranda of technical understanding (MOTU), etc. The contents of special documents will be described in individual orders along with requirements for the media to be used, frequency of submission, and/or the need for draft versions. Information in these documents shall be considered unrestricted. The occurrence of proprietary information, if necessary, must be clearly marked and is subject to negotiation.

C.26 SPECTRUM COMPLIANCE

The Contractor shall assist the customer in preparing DD-1494/J/F-12 registration requirements for all applicable equipment, when required by the customer as specified in the order.

C.27 WORK HOURS

C.27.1. Normal Business Hours When on-site performance is required, the Contractor is expected to perform during the normal business day at the customer site. Normal business day is nine continuous hours including a lunch period. The hours of normal work will be identified in each order. If not specifically identified, normal work hours shall be considered to be from 0800 to 1700 local time. A normal business week is five consecutive days, Monday through Friday. Exception: Contractors may be supporting communications equipment in the field for routine maintenance as well as response to disasters, both natural and manmade. Therefore, the technician may be required to provide extended support and other duties as assigned for special events and disasters and may be needed in austere environments for extended periods of time.

C. 27.2. Holidays

(a) The Contractor is not required to perform during recognized federal holidays as identified in Section H of this contract, or during unique local holidays, as identified in the order.

(b) In the event a holiday falls during a project effort, the government will not…