2-Operations Capacity.docx

Operations Capacity:

Geveko Markings has a fully integrated manufacturing, training and customer support team that is available to resolve ordering, quality and any delivery issues, coordinate returns, or any other issue that may be presented to them. Our customer service associates are educated to be professionals in preformed thermoplastic pavement markings and its contracts. Their inhouse training includes the same training that the field personnel are given as well as understanding the Manual on Traffic Control Devices so that customers can expect quick, accurate answers to their questions. Requests for nonstandard items are easily handled when the customer sends the appropriate information to the Regional Sales Manager and/or the Customer Service Representative who then reviews the requests and provides any needed drawings electronically for approval prior to production. Invoices contain tracking information which allows customers to easily follow orders during transit. Any discrepancies are addressed the same day they arise and in the case that an invoice does not match a Purchase Order or Contract, the Purchase Order or Contract price prevails. Credits on discrepancies are communicated through a voided Invoice, a new Invoice and an Account Statement. There is a fully integrated technical support team dedicated to successful product application. Our team consists of a Regional Sales Manager, Product Specialist, and Product Manager. Our regional manager is responsible for the training and servicing of the DOT or any local government agency. The product specialist possesses extensive knowledge and history of our products and works closely with the other positions to assist with any troubleshooting necessary. The product manager assists with quality assurance and lab results. We offer hands-on training between the customer and Regional Sales Manager free of charge. All areas of Geveko Markings are dedicated to providing consistently positive experiences for our customers.