Section C - Performance Work Statement 5.26.22.docx
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- Diplomatic Security/Overseas Protective Operations (DS/OPO) Global Canine Services (GCS)
- Solicitation number
- 19AQMM22R0127
About this file
This is a performance work statement for the Global Canine Services (GCS) indefinite-delivery, indefinite-quantity (IDIQ) contract administered by the Department of State's Bureau of Diplomatic Security, International Programs, Office of Overseas Protective Operations (DS/IP/OPO). The purpose of the GCS program is to source, train, evaluate, validate, and certify canines and canine teams to stringent standards for use in the Department's odor detection programs. Services required under the IDIQ include procuring, training, testing, and certifying detection, tracking, patrol, and dual-purpose canines and canine teams for deployment domestically and overseas in support of DS' global security mission. The contractor must be capable of providing canines, canine teams, equipment, logistics support, medical care for canines, and training services to meet DS' worldwide canine support needs on an as-needed basis through the issuance of task orders.
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Global Canine Services (GCS) IDIQ Contract Section C – Performance Work Statement
U.S. DEPARTMENT OF STATE
GLOBAL CANINE SERVICES (GCS) IDIQ
IDIQ – SECTION C
PERFORMANCE WORK STATEMENT
Version: 5/26/2022
Table of Contents
| C.1 | INTRODUCTION | 5 |
| C.2 | OBJECTIVE | 5 |
| C.3 | IDIQ CONTRACT STATEMENT OF WORK AND TASK ORDERS, LOCATIONS, AND BUSINESS RISKS | 6 |
| C.3.1 | IDIQ Contract Statement of Work and Task Order Requirements and Reductions/Waivers | 6 |
| C.3.2 | Task Order Performance Locations | 6 |
| C.3.3 | Task Order Performance Location Business Risks | 6 |
| C.4 | REFERENCED ATTACHMENTS AND SECTIONS | 6 |
| C.5 | INHERENTLY GOVERNMENTAL FUNCTION | 7 |
| C.6 | SCOPE OF WORK | 7 |
| C.7 | CONTRACTOR RESOURCE AND WORKING REQUIREMENTS | 9 |
| C.7.1 | General Resource Requirements | 9 |
| C.7.2 | Work Restrictions and Requirements | 9 |
| C.7.3 | Subcontracting Requirements | 11 |
| C.7.4 | Standard Operating Procedures | 11 |
| C.7.5 | Use of Force | 12 |
| C.7.6 | Biometric Time and Attendance System Requirements | 12 |
| C.7.7 | Drug and Alcohol Requirements | 14 |
| C.7.8 | Rest and Recuperation Rotation Schedule | 14 |
| C.8 | CONTRACTOR-PROVIDED SERVICES | 15 |
| C.8.1 | General Contractor-Provided Services | 15 |
| C.8.2 | Criteria and Requirements for Retiring Detection Canines | 15 |
| C.8.3 | Canine Health and Medical Care Service | 15 |
| C.8.4 | Logistics Services and Support | 16 |
| C.8.5 | Storage | 17 |
| C.8.6 | Personnel Health and Medical Care Services | 17 |
| C.8.7 | Personnel Morale, Welfare, and Recreation | 17 |
| C.8.8 | Transportation | 18 |
| C.8.8.1 | Contractor Transportation | 18 |
| C.8.8.2 | Canine Transportation | 18 |
| C.8.9 | Government’s Operations, Logistics, Services, and Support | 19 |
| C.8.9.1 | Program Management | 19 |
| C.8.9.2 | Office Buildings, Furniture, Equipment, and Supplies | 20 |
| C.8.9.3 | Communications and Information Technology Services | 20 |
| C.8.9.4 | Supply, Receiving, Marking, and Warehousing and Storage | 21 |
| C.8.9.5 | Government Logistics and Property Management/Accountability | 22 |
| C.8.9.6 | Vehicle Services and Support | 24 |
| C.8.9.7 | Armory and Ammunition Services and Support | 24 |
| C.8.9.8 | Training and Pairing Services | 26 |
| C.8.9.9 | Life Support Services | 28 |
| C.9 | PROGRAM MANAGEMENT | 29 |
| C.9.1 | General | 29 |
| C.9.2 | Authority of the Program Manager | 29 |
| C.9.3 | Program Management Structure | 29 |
| C.9.4 | Calls, Emails, and Other Tasks | 29 |
| C.9.5 | Program Management Deliverables | 30 |
| C.10 | CONTRACTOR REQUIREMENTS AND RESPONSIBILITIES | 31 |
| C.10.1 | Program Administration | 31 |
| C.10.1.1 | Task Order Management Plan | 31 |
| C.10.1.2 | Quality Control | 33 |
| C.10.1.3 | Personnel and Detection Canine Team Record Keeping Systems | 34 |
| C.10.1.3.1 | Online Personnel Record Keeping System | 34 |
| C.10.1.3.2 | Task Order Personnel Record Keeping System | 34 |
| C.10.1.4 | Standards of Conduct | 35 |
| C.10.2 | Contractor Recruitment, Suitability Screening and Certification Requirements | 35 |
| C.10.2.1 | Recruitment | 35 |
| C.10.2.2 | Suitability Screening | 36 |
| C.10.2.2.1 | Qualification Screening | 36 |
| C.10.2.2.2 | Background Screening/Check | 36 |
| C.10.2.2.3 | Medical Screening and Fitness for Work Certification | 37 |
| C.10.2.2.4 | Psychological Screening and Certification | 38 |
| C.10.2.2.5 | Drug Screening | 39 |
| C.10.2.2.6 | Language Proficiency Assessment and Certification | 39 |
| C.10.2.2.7 | Physical Fitness Screening | 40 |
| C.10.3 | Worldwide Protective Services Suitability Requirements | 40 |
| C.10.3.1 | High-Threat Information Tracking System | 40 |
| C.10.4 | Performance Location Requirements | 40 |
| C.10.4.1 | Personnel In-Processing | 40 |
| C.10.4.2 | Canine In-Processing | 41 |
| C.10.4.3 | Physical Fitness Testing | 41 |
| C.10.4.4 | Replacement and Removal of Personnel | 42 |
| C.10.4.5 | Surrender of Government-Issued Property | 42 |
| C.10.4.6 | Over-the-Counter Drug Consumption Prohibition, Prescription Drug Reporting, and Drug and Alcohol Testing | 43 |
| C.10.4.6.1 | Over-the-Counter Drug Consumption Prohibition | 43 |
| C.10.4.6.2 | Drug and Supplement Reporting | 43 |
| C.10.4.6.3 | Drug Testing | 43 |
| C.10.5 | Incident Reporting | 44 |
| C.10.5.1 | Security and Facility Infrastructure Incidents | 45 |
| C.10.5.2 | Use of Force and/or Weapon Discharge | 46 |
| C.10.5.3 | Motor Vehicle Collision | 46 |
| C.10.5.4 | Life Threatening or Serious Physical Injury or Fatality | 47 |
| C.10.5.5 | Intelligence Threats | 47 |
| C.10.5.6 | Other Incidents | 47 |
| C.10.6 | Additional Reporting | 48 |
| C.10.7 | Transition – Mobilization, Initial Operating Capacity, Full Operating Capacity | 48 |
| C.10.8 | Task Order Completion and Demobilization | 49 |
C.1 INTRODUCTION
The “Omnibus Diplomatic Security and Antiterrorism Act of 1986,” as amended (The Act) established the Secretary of State (hereinafter referred to as “Secretary”) as ultimately responsible for, inter alia, the safety and security of the Department of State (Department) and its employees serving in the U.S. and overseas. The Secretary has delegated these global safety and security responsibilities to the Assistant Secretary for the Bureau of Diplomatic Security (DS).
The Act further authorizes DS to employ individuals or organizations by contract to assist it with this global safety and security mission. The Global Canine Services (GCS) contract, administered and managed by DS, International Programs, Office of Overseas Protective Operations (DS/IP/OPO), supports DS’ global protective and security mission, particularly in elevated high risk/high threat environments, by deploying the additional needed resources to strengthen DS’ security and protective posture in a surge or long-term capacity.
Domestically/Continental U.S. (CONUS), several DS offices share responsibility for the execution and management of security and protective operations that are within the Department’s purview, including Contractor provided services.
Moreover, the Department maintains over 270 Posts outside the continental U.S. (OCONUS). The Foreign Service Act of 1980 gives the Chief of Mission (COM) to a foreign country full responsibility for the safety and security of all U.S. Government employees serving in that country (except Voice of America correspondents on official assignment and those personnel under the authority of a U.S. area military combatant commander) and their eligible accompanying household members. Advising the COM on the execution of security and protective matters is the Regional Security Officer (RSO), DS, Diplomatic Security Service (DS/DSS). The RSO is responsible for implementing and managing the diverse portfolio of security and protective functions at the RSO’s assigned Post(s) abroad, including Contractor provided services performed under this contract.
Working canines and their handlers, are an important part of The Department’s ability to provide security services in the furtherance of this mission, primarily through DS programs. DS uses working canine teams in their operations worldwide and the Global Canine Services (GCS) program is integral to the continued support of the safety and security of Americans domestic and abroad.
In this section of the IDIQ contract, the term “Contractor” or any variant thereof refers to the prime Contractor and their personnel as well as the Contractor’s subcontractor(s) and their personnel.
C.2 OBJECTIVE
The primary objective of this contract is to secure best-in-class and on-time delivery of those Contractor-provided resources and services DS/IP/OPO deems necessary to meet DS’ global canine support and security responsibilities. It is through a strong U.S. Government and Contractor partnership that this important overall security objective can most effectively be achieved.
| C.3 | IDIQ CONTRACT STATEMENT OF WORK AND TASK ORDERS, LOCATIONS, AND BUSINESS RISKS |
| C.3.1 | IDIQ Contract Statement of Work and Task Order Requirements and Reductions/Waivers |
A. The IDIQ and the Performance Work Statement, as well as its referenced sections and attachments, include all in-scope requirements, with the TO specifying the actual required services, resources, equipment, supplies, and material to be provided by the Contractor. Task order requirements will not exceed the requirements set forth in the IDIQ contract but may reduce/waive any IDIQ contract requirements (e.g., labor category qualifications, training requirements, etc.) with prior written approval by the Contracting Officer (CO) and these reductions/waivers will only apply to that TO.
B. It is the responsibility of the Contractor to monitor its performance and identify potential failures in performance before they occur. In general, it is the U.S. Government’s position that waivers are not granted. However, in the event that such failure is due to circumstances beyond the Contractor’s control, the Contractor may request a waiver in writing from the CO. Such requests must be made far enough in advance to allow the U.S. Government to provide alternative direction to meet the requirement or grant the waiver.
C.3.2 Task Order Performance Locations Task order performance locations include all of the U.S. and its territories and international locations throughout the world and will be identified in the individual TO.
C.3.3 Task Order Performance Location Business Risks The Contractor should be aware and capable of effectively managing a wide array of business risks and issues both domestically and abroad. This should also include those associated with working in high risk/high threat and international environments. Such risks include, but are not limited to, exposure to loss, labor disputes, political unrest, exporting/importing regulations compliance especially regarding the manufacture and export of items and services controlled under the International Traffic in Arms Regulations and dual-use items controlled under the Export Administration Act, unstable local politics, geographical issues, and vastly different legal systems, all of which can have a profound impact on the Contractor’s ability to meet contractual requirements.
C.4 REFERENCED ATTACHMENTS AND SECTIONS
A consolidated list of attachments and sections referenced herein are included in Section J of this IDIQ contract.
C.5 INHERENTLY GOVERNMENTAL FUNCTION
A. DS/IP/OPO retains core leadership authority in the direction and control of activities and deployment of resources, including Contractor resources, in carrying out DS’ security mission. This does not, in and of itself, include authoritative direction related to the Contractor’s own internal administration, discipline, or organization.
B. The delegated Program Office and Task Order (TO) COR, as stated at the TO level, retains core leadership authority in the direction and control of activities and deployment of resources, including Contractor resources, in carrying out the TO’s requirements. This does not, in and of itself, include authoritative direction related to the Contractor’s own internal administration, discipline, or organization.
C. While Contractor personnel are deployed under COM authority, DS/RSO retains core leadership authority in the direction and control of activities and deployment of resources, including Contractor resources, in carrying out DS’ security mission. This does not, in and of itself, include authoritative direction related to the Contractor’s own internal administration, discipline, or organization.
D. Nothing contained in this contract shall be construed to limit or impair the authority or responsibility of any law enforcement agency of the U.S. or host nation with respect to investigative, protection, security, or intelligence activities.
C.6 SCOPE OF WORK
The Contractor shall put into operation the total work effort, for the Departments’ bureaus, mission, offices, and interests providing canines, needed to satisfy the operational and technical requirements of this contract, and resulting TOs. The primary purpose of the DS canine program is to source, imprint, train, evaluate, validate, and certify canines under stringent standards. The Departments odor detection testing standards are: Diplomatic Security Odor Recognition Test (DSORT) and the Diplomatic Security Operational Test (DSOT). The canine program will pair working canine teams (canine and human) and provide certification for various Department of State missions domestic and abroad. At a minimum, this work effort includes the following:
A. The Contractor shall be capable of procuring, imprinting, training, and testing detection, tracking, patrol, patrol-tracking, and feasible dual-purpose canines and canine teams.
B. The Contractor shall support the Contracting Officer (CO) and Contracting Officer’s Representative (COR) and be the primary independent Contractor to validate and certify canine teams for use on DS/IP/OPO and other select DS programs.
C. The Contractor shall be capable of developing curriculum and delivering courses for familiarization. The courses will include basic, and advanced canine utilization, handling, and training to meet the learning needs of both beginner and experienced students.
D. The Contractor shall perform canine related research and development as directed by the COR.
E. The development of internal standard operating procedures (SOP) and curricula outlined within the contract and generated during the performance of work under this contract shall be for the sole use of and become the exclusive property of the Government. These documents shall be approved by the COR before use or dissemination.
F. The Contractor shall procure, ship, transport, and maintain training aids to include, but not limited to, explosives, explosive storage magazines, and other explosives storage containers to ensure imprinting and pairing efforts are unimpeded.
a. The Contractor shall be responsible for maintaining, shipping, transporting, and disposing of explosives for CONUS operations. All shipping and transportation of explosives for OCONUS operations will be government-provided.
G. The Contractor shall provide veterinarian and veterinarian technician teams, CONUS and OCONUS, as described in this contract and resultant TOs, and as directed by the COR or CO.
H. Furnish fully trained and qualified candidates who are suitable to be granted a national security clearance, public trust certification, or security certification by the Department, as specified in the TO.
I. Provide sustainment training to ensure that Contractor personnel performing services at the place of performance remain qualified in all the skills, knowledge, and qualifications outlined in this contract for their position and labor category.
J. Ensure required staffing levels are met with DS/IP/OPO-approved Contractor personnel in accordance with the timeframe(s) established in the applicable TO.
K. Ensuring that DS/IP/OPO-approved Contractor personnel are available to prevent any disruption in service during adverse events (e.g., labor disputes, civil unrest, acts of nature, attacks, etc.).
L. Establish internal policies, procedures, and processes for use by Contractor personnel performing work under this contract in accordance with this contract and the resulting TO(s).
M. Establish well-defined and understood lines of authority, responsibility, and accountability for Contractor personnel performing work under this contract.
N. Provide quality program management oversight and assurance.
O. Perform all examinations, inspections, and tests necessary to determine whether the services, equipment, supplies, and material to be offered for acceptance by the U.S. Government conform to contract requirements. The U.S. Government will also perform inspections to ensure that such services, equipment, supplies, and materials conform to prescribed requirements.
P. Deliver timely, complete, and accurate reports to the U.S. Government per the requirements in this contract and the resulting TO(s). Report submissions are required to be uploaded to any technical databases identified and provided by DS/IP/OPO and may fulfill and/or supplement the method of submission for the deliverable report as directed by the identified section requiring the reporting in this contract.
Q. Accomplish the required work either in an independent manner or in cooperation with the U.S. Government, Government-furnished Contractor resources, and other U.S. and host nation agencies.
R. The Contractor shall utilize Government provided information technology systems (specified at the Task Order level) to create and maintain administrative files and provide and report deliverables. The U.S. Government may identify alternative electronic delivery methods at the task order level. Utilization of Government provided information technology systems or electronic delivery methods does not relieve the Contractor of using other Contractor provided information technology systems to properly manage and execute the contract and resulting task orders.
S. Ensure the safety and security of the Department’s facilities (CONUS and OCONUS), buildings, property, and employees, their accompanying eligible household members, as well as any DS designated U.S. and foreign Government dignitaries, diplomats, officials, employees, and others.
| C.7 | CONTRACTOR RESOURCE AND WORKING REQUIREMENTS |
| C.7.1 | General Resource Requirements |
The Contractor shall:
A. Provide continuous supervision of Contractor personnel performing work under this contract from the first day of performance through completion of the TO.
B. Provide all services, resources, and support twenty-four (24) hours a day, seven (7) days a week, three hundred [and] sixty-five (365) days per year unless otherwise specified in the TO or in writing from the CO.
C. Ensure that their personnel performing work under this contract comply with the contract and applicable TO requirements in an effective, timely, efficient, and courteous manner.
D. Ensure that their program and/or project managers performing work under this contract collaborate with and focus all security and protective efforts through the COR (or DS/RSO when deployed OCONUS).
E. Ensure that the Contractor, their subcontractors, and personnel performing work under this contract have and maintain applicable certifications, licenses, and permits acceptable in the commercial market and required by federal, state, local, and host country laws; and maintain such certifications at the TO performance location and make them available for U.S. Government inspection.
F. Ensure that their personnel and canines performing work under this contract are properly equipped in accordance specified at the TO level.
G. Ensure that their personnel who are provided uniforms, personal protective equipment (PPE), and other gear wear, use, and/or employ such equipment, unless otherwise directed in writing by the COR (or DS/RSO when deployed OCONUS). All equipment must be inventoried, maintained, issued, and disposed in accordance with federal acquisitions laws and requirements.
H. Ensure that all required notifications are provided in a timely manner.
I. Ensure that all contract and task order deliverables are submitted to the DS/IP/OPO Operations Center (OPS) in addition to those recipients identified in the specific deliverable.
C.7.2 Work Restrictions and Requirements The Contractor shall:
A. Ensure that no Contractor personnel performing work under this contract are working, i.e., actually engaged in the performance of one’s assigned tasks, for more than twelve (12) consecutive hours in a twenty-four (24) hour period, to include work breaks unless otherwise approved in writing by the COR to support an exigent circumstance that requires Additional and Emergency (A&E) services.
1. The following activities are not considered work for the purposes of the twelve (12) hour work restriction: roll call/guard mount, commuting to/from work, biometric attendance scanning, equipment issuance/return, and in/out processing. Any additional non-work activities will be identified in the TO. If the individual is performing training, weapons qualification or practice, or any task order-related work for the Contractor, those hours shall count against the twelve (12) hour work restriction.
2. If additional work is required to perform services in accordance with the contract and the TO is not fully staffed for the required labor category, the Contractor may not request A&E approval by the COR if other available staff of the same labor category that are physically located within a reasonable amount of time to report have not met 12 consecutive hours of performed work to fulfill services at the time requested.
3. The CO or COR must provide prior authorization of any/all A&E prior to those services being provided. Verbal authorization by the CO or COR for A&E must be followed up in writing by the CO or COR no later than 24 hours after A&E being provided.
B. Although Contractor personnel performing work under this contract may be DS/IP/OPO-approved for multiple positions/labor categories, ensure that such personnel do not simultaneously work/fill more than one position/labor category at any given time.
C. Ensure that Contractor personnel and working canine teams performing work under this contract do not assume work under this contract unless the individual or canine has been in a non-working status for a minimum of eight (8) consecutive hours prior to reporting for work.
D. Ensure that all Contractor personnel and canines performing work under this contract have a minimum of one (1) twenty-four (24) consecutive hour rest period after no more than six (6) consecutive workdays, to include training days.
1. During this rest period, personnel and canines shall not engage in any type of training, weapons qualification or practice, administrative functions, or perform any other work assignments. Food-reward canines are exempted from this restriction.
2. Specific work-week scheduling (i.e., X days on, X days off) and staffing patterns within the scope of this requirement will be established in the TO.
E. All domestic and deployed support (S) positions under this contract and resultant TOs are exempt from the requirements as outlined in Attachment 13 – GCS Firearms & Use of Force Requirements, Attachment 14 – GCS Physical Readiness Testing Protocols and Standards, and Attachment 15 – GCS Drug and Alcohol Testing Protocols.
1. Contractor support personnel shall adhere to federal, state, provincial, and/or local labor laws and requirements for drug testing protocols, specifically, the Drug-Free Workplace Act of 1988 (41 U.S.C. 81).
2. Contractor support personnel deployed under COM authority must undergo NPSS training and adhere to all NPSS requirements as outlined in Attachment 12 – GCS Training Requirements.
F. All deployed guard (G) and protective (P) positions under COM authority, supporting DS/RSO, under this contract and resultant TOs shall be armed. These labor categories shall adhere to Attachment 12 – GCS Training Requirements, Attachment 13 – GCS Firearms & Use of Force Requirements, Attachment 14 – GCS Physical Readiness Testing Protocols and Standards, and Attachment 15 – GCS Drug and Alcohol Testing Protocols.
1. Ensure that all guard services personnel performing work under this contract have a minimum of one (1) dedicated training day per 30-day period of performance for necessary annual refresher training, sustainment training, and firearms range time. This dedicated training day counts as a workday for billing purposes and meeting the above 6:1 schedule.
G. Ensure that all Contractor personnel performing work under this contract begin work promptly and remain on-the-job until properly relieved. Any inability of the Contractor to provide proper relief from duty must be notified to the COR immediately via phone or in writing.
H. Ensure that all Contractor personnel performing work under this contract, as armed security personnel, that are on break:
1. Continuously monitor and maintain radio communication with the designated security operations plan per the COR (or DS/RSO when deployed OCONUS).
2. Keep all assigned equipment on their person and ready for use.
3. Remain available to provide rapid response support.
C.7.3 Subcontracting Requirements A. The Contractor shall directly employ all personnel providing armed services unless otherwise authorized by the CO.
B. In the event that the Contractor requires the services of subcontractors to perform any obligations under the TO, the Contractor shall obtain prior written consent from the CO. The CO is entitled to review the qualifications of and reject any Contractor-proposed subcontractor that they reasonably consider not capable or qualified to perform the requirements of this contract and applicable TO.
C. The subcontractor must meet the same vetting requirements for security clearances, RSO vetting approvals, and public trust certifications as the prime Contractor as identified in contract and task order position requirements.
C.7.4 Standard Operating Procedures A. After TO award, DS/IP/OPO, or relevant Program Office, or DS/RSO while deployed will provide the Contractor with the applicable Department’s standard operating procedures (SOPs) related to the specific services required by the TO. These SOPs provide step-by-step instructions on how a specific operation, method, or procedure is to be accomplished by Contractor personnel performing work under this contract and resulting TO. These SOPs shall not be modified or revised by the Contractor without the written permission of COR (or DS/RSO when deployed OCONUS).
B. The Contractor shall:
1. Ensure that all of their personnel performing work under this contract are fully familiar with and adhere to the applicable SOPs’ requirements.
2. Submit any suggested modification or revision to any SOPs in writing (via e-mail or other identified electronic method) to the COR (or DS/RSO when deployed OCONUS). The requested modification or revision shall not be implemented by the Contractor until written authorization is received from the aforementioned Department officials.
C. If the Contractor believes that the Department has made a change to an SOPs’ requirement that calls for effort outside the scope of this contract, the Contractor shall inform (via e-mail or other identified electronic method) the CO and COR within two (2) calendar days after notification of such change, and shall not proceed with the changed requirement(s) until notified to do so (in writing or verbally) by the CO or COR.
C.7.5 Use of Force A. The Contractor shall ensure that all armed personnel at the TO performance location, which includes those personnel performing work under this contract and any personnel providing security for the Contractor:
1. Are provided with, understand, acknowledge in writing the Use of Force document, and comply with requirements outlined within Attachment 13 – GCS Firearms & Use of Force Requirements and, if applicable, the DS/RSO “Mission Firearms Policy.”
2. Are provided with, understand, and comply with all applicable U.S. and host nation laws and regulations restricting authority to carry weapons and rules on the use of force.
B. The Contractor shall:
1. Secure a signed and dated certification from all of their personnel who are authorized by the U.S. Government to be armed, prior to that individual performing work at the TO performance location. This certification shall state that the individual has read and understood all applicable policy(ies), requirements, and rules (see Section C.7.5.A) and be renewed at the beginning of each TO performance period.
2. Ensure that all U.S. citizen contract personnel designated for performance of an armed position of the contract must read, acknowledge in writing, and comply with Lautenberg Amendment requirements and submit a signed copy of the DS Lautenberg Amendment acknowledgement form with each armed position bio submission as a requirement for bio approval prior to performance on contract, and upon return to the TO place of performance.
3. The original signed certifications or copies thereof shall be filed and maintained in the individual’s personnel file (see Section C.10.1.3.2, Task Order Personnel Record Keeping System) for U.S. Government inspection.
C. Inappropriate use of force or unauthorized carrying of weapons by Contractor personnel may subject such personnel to U.S. or host nation prosecution and/or civil liability.
C.7.6 Biometric Time and Attendance System Requirements A. The Contractor shall:
1. Employ a fully operational real-time biometric attendance system at the TO performance location to be used as a positive attendance checkpoint and identification of the individual operating the system’s terminal. This system may be U.S. Government provided or Contractor provided as established in the TO. The TO will identify whether the system shall also be used as a time and attendance checkpoint. The system shall be rugged and durable enough to withstand the environment at the TO performance location. The system’s physical, functional, and/or performance features shall include the following:
a. Enterprise version that will accommodate unlimited users and terminal locations.
b. Windows-based client/server software with all terminals reporting to and supported by the central server.
c. Role based permissions allowing key designated Contractor personnel access to different levels of information.
d. User management with a secure auditing trail that allows modifications to the system’s settings or overwriting of information to be tracked, ensuring database integrity and security.
e. Ability to automatically collect data from various terminals to generate daily, weekly, and monthly reports and statistics, which can be filtered by date, site, location, personnel type, terminal, and transaction type.
f. Attendance exceptions tracking.
g. Multi-level password protection.
h. Personnel records locking to prevent unintended data overwrite.
i. Flexible configuration of the rounding rules and grace periods.
j. Fully customizable to accommodate different business rules.
k. Sufficient capacity to store and track attendance and, if applicable, time of all Contractor personnel working at the TO performance location.
2. Deliverable - Upon TO award, provide (via hand-delivery or e-mail) a copy of the manufacturer’s equipment specifications and user’s manual to COR for usage authorization and reference.
3. Maintain the biometric system to ensure maximum availability and operability throughout the TO option period.
4. Ensure that all Contractor personnel performing work at the TO performance location (excluding non-contract line-item number personnel) confirm attendance using this system on a daily basis, unless otherwise directed by the TO. This requirement includes the individual confirming arrival at the TO performance location. This daily attendance requirement is waived for personnel who are on overnight mission-related work assignments and lack access to such system. The identity of such excepted personnel shall be reported to the COR, and other COR designated personnel, when submitting the required daily attendance exception report required below.
5. Deliverable – Daily, by close of business (COB), submit (via e-mail and/or other identified electronic method) a biometric attendance report in MS Excel format to COR, and other COR designated personnel.
6. Deliverable - Daily, by close of business (COB), submit (via e-mail and/or other identified electronic method) an attendance exception report in MS Excel format to COR, and other COR designated personnel.
7. In conjunction with the Defense Department’s Synchronized Pre-deployment and Operational Tracker (see Section H – Special Contract Requirements of the IDIQ contract), ensure that all TO performance-location/contingency operations area Contractor personnel make use of the Joint Asset Movement Management System, as required.
C.7.7 Drug and Alcohol Requirements Contractor personnel performing work under this contract shall adhere to the following:
1. All armed Contractor personnel are prohibited from using alcohol while enroute to or at their TO place of performance, unless otherwise authorized in the TO.
2. All unarmed Contractor support personnel shall adhere to federal, state, provincial, and/or local labor laws and requirements for drug testing protocols, specifically, the Drug-Free Workplace Act of 1988 (41 U.S.C. 81).
3. Prohibited from using any drug or substance identified in 21 Code of Federal Regulations (CFR), part 1308.11, Schedule I under the Controlled Substances Act (CSA) (see http://www.deadiversion.usdoj.gov/21cfr/cfr/2108cfrt.htm). A substance need not be listed as a controlled substance to be treated as a Schedule I substance by the U.S. Government (e.g., a controlled substance analogue, etc.). Cannabis remains a controlled substance under Schedule I of the CSA.
A. Prohibited from using any Schedule I drug or substance that is identified in the other Schedules in 21 CFR part 1308 except when the use is prescribed by a U.S. licensed medical practitioner who is familiar with the individual’s medical history, is providing care to the individual, and who has certified to DS that the substance will not adversely affect the individual’s ability to safely perform any one of the essential functions of the position(s) the individual has been DS-approved for GCS.
4. Androgenic anabolic steroids are controlled substances and classified as Schedule III drugs under CSA.
A. Prohibited from using any Schedule III drug or substance that is identified in the other Schedules in 21 CFR part 1308 except when the use is prescribed by a U.S. licensed medical practitioner who is familiar with the individual’s medical history, is providing care to the individual, and who has certified to DS that the substance will not adversely affect the individual’s ability to safely perform any one of the essential functions of the position(s) the individual has been DS-approved for GCS.
C.7.8 Rest and Recuperation Rotation Schedule If OCONUS/deployed requirements are established at the TO Level, the Contractor shall establish a rest and recuperation (R&R) rotation schedule for U.S. and third country national (TCN) Contractor personnel, while continuing to meet the staffing and performance requirements of the TO, and the requirement will be identified for each Task Order.
| C.8 | CONTRACTOR-PROVIDED SERVICES |
| C.8.1 | General Contractor-Provided Services |
A. The Contractor shall provide all personnel, canines, equipment, supplies, transportation, tools, material, supervision, and other items and non-personal services necessary to perform to the standards of this contract as defined in the TOs and GCS IDIQ and requisite attachments, with exception to those items specified in the TO as Government Furnished Equipment (GFE) and services.
B. The Contractor shall provide all services in accordance with all Standard Operating Procedures as well as all applicable regulations as defined in the DOSAR, FAM, FAH, FTR (domestic travel), and DSSR (international travel).
C. The Contractor shall ensure that all personnel performing on this contract meet all the requirements specified in GCS IDIQ, Attachment 1 – Personnel Qualifications and Responsibilities.
D. The Contractor shall operate the GCS facility in accordance with GCS IDIQ, Attachment 5 – Facility Requirements.
C.8.2 Criteria and Requirements for Retiring Working Canines A. Working canines providing services under this contract shall be retired from service on the day the canine reaches nine (9) years of age, or at the discretion of the U.S. Government in the event of a health incident or poor performance.
B. Working canines providing services under this contract in OCONUS austere operating environments shall be retired from service on the day the canine reaches seven (7) years of age, or at the discretion of the U.S. Government in the event of a health incident or poor performance.
C. If the Contractor is responsible for providing working canines, the Contractor shall ensure that all retired canines are repatriated to the United States and appropriately adopted or, in the event of serious injury or illness, humanely euthanized based on veterinarian’s recommendation and with CO approval.
C.8.3 Canine Health and Medical Care Service A. Contractor-provided canine health and medical care services shall be provided in accordance with Attachment 06 - Canine Medical Protocols.
B. Deliverable - Within two (2) working days of performing any veterinary examination, certify to the canine’s health and well-being and physical capability to work under the Contract. Submit such report and certification to the TO COR and TO GTM, and update the canines’ medical record accordingly.
C.8.4 Logistics Services and Support This section describes the types of logistics services and support to be provided by the Contractor to sustain their operations under this contract at the TO performance location as well as the U.S. Government’s operations.
A. All property under this contract, to include, Government Furnished Equipment (GFE), Government Furnished Property (GFP), Contractor Acquired Property (CAP) and Contractor Furnished Equipment (CFE) under the contractor’s accountability, stewardship, possession, or control, the Contractor shall:
1. Implement an efficient and effective property management (control, use, preserve, protect, repair and maintain) and accountability (tracking the movements of assets, recording changes in physical condition, verification of physical counts, and inventory disposal) program.
2. This program shall be managed in accordance with the following:
i. This contract
ii. FAR 52.245-1 Government Property
iii. The Department’s policies and procedures established in 14 Foreign Affairs Manual (FAM) Logistics Management
iv. Foreign Affairs Handbook (14 FAH-1, “Personal Property Management Handbook”)
v. 12 FAH-9 H-300, “Special Protective Equipment Security and Controls”
3. The Contractor shall address, outline, and define their property management program in a “Logistics and Property Management and Accountability Plan”.
4. The Contractor shall provide, and receive COR approval, a copy of all Standard Operating Procedures (SOPs) for property management and accountability to DS/IP/OPO CO, COR, and ACORs.
5. The Contractor shall conduct routine ‘Physical Inventory Counts and Reporting’ – For all GFE and CAP under the Contractor’s accountability, stewardship, possession, or control; as such, the Contractor shall:
i. Conduct a physical inventory count and reporting of such property in accordance with this contract (see Department of State Acquisition Regulations [DOSAR] 652.245-71, “Special Reports of Government Property”) and the Department’s policies and procedures established in 14 FAM/FAH, “Logistics Management,” as addressed in the Contractor’s “Logistics and Property Management and Accountability Plan”
ii. Submit all completed physical inventory counting reports (via e-mail) to the DS/IP/OPO CO, COR, and ACORs by the inventory counting cycle due date as reported in DOSAR 652.245-71, “Special Reports of Government Property.’ Such reports must be in Microsoft Office compatible formats (e.g., Word, Excel, etc.). Inventory counting reports involving sensitive property shall be marked “Sensitive But Unclassified” and handled in accordance with 12 FAM 540, “Sensitive But Unclassified Information”. In the event that a report due date cannot be met, the Contractor shall submit a request (via e-mail) to the TO COR and ACORs (with a copy provided to the CO) requesting approval to submit a late report. Such request shall be submitted thirty (30) calendar days prior to the date on which the report is due, and must include a valid justification for the delay, as well as the date by which the report shall be submitted.
6. Report Lost, Damaged, Stolen, Missing, or Destroyed Government Property – For all GFE, GFP and CAP under the Contractor’s accountability, stewardship, possession, or control, the Contractor shall immediately, upon discovery, notify and submit (via e-mail) an “Incident Report” regarding any lost, damaged, stolen, missing, or destroyed Government property, in accordance with section F-002, “Incident Reporting.”
7. The Contractor shall only use GFE, GFP, CFE, or CAP items in direct support of the GCS IDIQ and associated task order contracts. Any items needed for use for other purposes that are not explicitly outlined in the GCS IDIQ, task orders, associated SOPs, and/or curriculum shall be requested in writing by the Contractor and approved by the GCS CO.
C.8.5 Storage The U.S. Government is not responsible for damage to and/or loss of the Contractor or their personnel’s property or personal belongings caused by fire, theft, accident, or otherwise.
C.8.6 Personnel Health and Medical Care Services A. All Contractor personnel deployed to OCONUS contingency operating environments will be provided health and medical care services (H&MCS) by the U.S. Government, unless otherwise specified at the TO.
a. The Contractor shall provide Defense Base Act (DBA) insurance to all personnel deployed OCONUS.
B. The Contractor shall provide health care to all Contractor employees not deployed to OCONUS contingency operating environments.
C.8.7 Personnel Morale, Welfare, and Recreation The Contractor shall provide and maintain morale, welfare, and recreation (MWR) facilities, space, equipment, supplies, and material for Contractor personnel performing OCONUS work under this contract (see Attachment 9, Task Order Management Plan Requirements). Depending on the OCONUS Task order location, the Government may have these services available as GFE, which will be identified at the TO level, if applicable.
Such MWR support shall include, at a minimum, the following:
A. Physical fitness facility, space, equipment, supplies, and material.
B. High speed Internet access/service with Voice Over Internet Protocol (VOIP) capability.
C. Televisions with cable service/subscription or comparable capability.
D. Mail service.
| C.8.8 | Transportation |
| C.8.8.1 | Contractor Transportation |
A. Unless otherwise specified at the TO level, the Contractor shall provide all OCONUS transportation associated with the movement of Contractor personnel performing work under this contract to and from the TO performance location, including:
1. Transportation between such individual residence and the TO performance location upon beginning work, authorized R&R leave, emergency leave, training, retirement, and/or termination in accordance with the terms of this contract.
2. Providing and arranging for all necessary documentation and any other prerequisites for travel to the TO performance location, (e.g., visas, work permits, inoculations/immunizations, medical examinations/tests, etc.)
3. Transportation throughout the areas of operation (e.g., shuttle bus services considered necessary within camp(s) or to the performance location, guard vehicle patrols, RSO-approved Contractor administrative and/or morale, welfare, and recreation OCONUS movements, etc.).
B. Any restrictions related to Contractor-provided vehicles and usage will be identified by DS/RSO.
C. The Contractor shall make all applicable air travel arrangements on their own or through a commercial travel agency.
D. The contractor is exempt from A, B, and C requirements for all CONUS based employees C.8.8.2 Canine Transportation A. Any restrictions related to Contractor-provided vehicles and usage will be identified at the TO Level.
B. The Contractor shall adhere to all transportation requirements as out lined in Attachment 08 - Canine Transportation and Vehicles.
C. The Contractor shall ensure that canine transport adheres to the COR-approved SOPs prepared in accordance with Section C.7.4, Standard Operating Procedures.
D. Working canine vehicle type and accessories will be identified in the TO.
E. Whether working canine vehicles are Government- or Contractor-provided, the Contractor shall:
1. Place removable warning signs stating “Caution --- Working Dog” in both English and applicable host nation language(s) on all sides and the rear of any and all vehicles used to transport canines, unless otherwise directed by the COR (or DS/RSO when deployed OCONUS).
2. When in open cargo areas of vehicles, ensure those canines are properly secured in size-appropriate kennels that are appropriately ventilated and allow climatic conditions suitable for a canine’s breed and conditioning to be maintained.
3. Ensure that canines are not left unattended in a vehicle.
J. Working canine vehicle type and accessories will be identified in the TO. The standard for canine transportation OCONUS is based on vehicle size and type, however in general a maximum of two (2) canine teams may be transported per one (1) vehicle. Variations in this ratio will be established at the TO level.
| C.8.9 | Government’s Operations, Logistics, Services, and Support | |
| C.8.9.1 | Program Management |
A. The Contractor shall provide program management to directly manage and supervise Contractor personnel performing work at the TO performance location, oversee the successful and timely completion of all tasks, and ensure that all required reporting is accurate, implemented efficiently, and occurs on schedule in accordance with this contract and any additional TO requirements.
B. Deliverables - The Contractor shall:
1. OCONUS - Daily, by close of business, the Contractor shall submit a complete and accurate accountability of all personnel and canines within the U.S. Government identified information technology system, and/or U.S. Government identified alternative electronic delivery method. This daily status shall account for all U.S., TCN, and LN personnel as well as canines working at the TO performance location in the required format using required data points within the identified information technology system. This daily accountability report shall include the following broken down by labor category: total current staffing, total authorized staffing, as well as percent staffed by position, and total percent staffed of all positions.
2. At the end of each billing period, within 7 calendar days of the end of every billing period, submit the “Monthly Time and Attendance Report” using the U.S. Government identified information technology system, and/or U.S. Government identified alternative electronic delivery method. It shall be a complete and accurate report covering the previous billing period’s attendance of personnel and canines, using the required format, to the COR for review and approval.
3. Upon U.S. Government request:
a. Within fourteen (14) calendar days of the U.S. Government’s request, develop and submit a detailed “Demobilization and Closeout Plan” of action with milestones that is:
1) Consistent with the Contractor’s “Mobilization and Transition Plan” (see Attachment 9, Task Order Management Plan).
2) Based on assumptions and information provided by the U.S. Government.
b. This plan shall be updated on a real-time basis and at the direction of the U.S. Government.
c. Initial and any updated plans shall be submitted (via email) to COR (or DS/RSO when deployed OCONUS), or requisite Program Office designated at the TO level.
d. and DS/IP/OPO for approval prior to implementation.
C.8.9.2 Office Buildings, Furniture, Equipment, and Supplies DS uses working canine teams in their operations worldwide. The Global Canine Services Center (GCSC) shall be located within fifty (50) air miles of Dulles International Airport (IAD) to certify and verify canine team readiness independently prior to deployment overseas.
The Contractor shall:
A. Provide functional, climate controlled, safe, and secure, and sanitary office buildings, including general business and office space, break rooms, and support workstations necessary for Contractor personnel working under this contract, at the TO performance location, as addressed in the Contractor’s “Logistics and Property Management and Accountability Plan” (see Attachment 05 - Facility Requirements).
B. All facility requirements are outlined in Attachment 05 - Facility Requirements.
C. Be responsible for the maintenance, repair, security, utility, and janitorial costs associated with such buildings, workspaces, break rooms, and equipment.
D. Maintain clean, healthy, safe, and orderly working areas associated with such office buildings, workspaces, and break rooms; ensuring equipment, supplies, and materials are properly stored and secured at the end of each workday.
E. Provide all office furniture, software, voice and data equipment (e.g., computers, printers, copiers, etc.), supplies, material, and mail service necessary for Contractor personnel working under this contract, at the TO performance location.
F. Provide all office supplies (e.g., pens, indelible markers, paper, paperclip, etc.) necessary for Contractor personnel working under this contract, at the TO performance location.
G. Government employee’s will be collocated with the Contractor at the proposed facility. Oversight Government personnel shall be provided individual offices in a separate private area away from all other collocated Contractor employees.
C.8.9.3 Communications and Information Technology Services The Contractor shall provide communications and information technology (IT) services to manage, install, diagnose, maintain, repair, modify, and remove Contractor communications and IT systems, as well as provide U.S. Government personnel spaces with all communications and IT systems if directed at the TO Level, in accordance with this contract and the TO requirements as addressed in the Contractor’s “Logistics and Property Management and Accountability Plan” (see Attachment 9, Task Order Management Plan Requirements).
These services include, at a minimum, the following:
A. Providing and installing IT equipment, (i.e. computer workstations and screens, printers/scanners/fax) in their work spaces, as well as all related infrastructure, cabling, and interfacing equipment. The IT system shall be functionally complete, independent, and physically separate from the U.S. Government’s IT system and serve all Contractor operations.
B. Providing and installing a functionally complete communication system, which includes, but is not limited to: cabling, fiber optics, patch panels, landing blocks, circuits, private branch exchange and voice mail, phone sets, and other supporting infrastructure and supporting system. The communication system shall be independent and physically separate from the U.S. Government’s system and serve all Contractor operations.
C. Ensuring that Contractor-provided radio/communication equipment and systems comply with the TO performance…
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