NIGP 20840: Driver and Hardware Support Programs

NIGP 20840 Driver And Hardware Support Programs, an Item code, encompasses software licensing, hardware maintenance, technical support, and implementation services for enterprise technology infrastructure — specifically backup systems, specialized software platforms, network servers, telecommunications equipment, and cloud-hosted applications that state and local governments deploy for core operational functions. Recent solicitations show state and local agencies purchasing extended support agreements for proprietary systems (KeyTracer key management, IBM Power Systems servers), cloud-based analytics and call management software (Variphy call analytics, Webex Calling infrastructure), specialized enterprise platforms (Individualized Education Program systems, Human Resources Information Systems, refuse collection route optimization), and Commercial Off-the-Shelf software licenses with ongoing maintenance (Autodesk subscriptions, Schneider Electric PLC software, Rubrik backup and disaster recovery systems). The issuing bodies include state departments (Washington Office of Superintendent of Public Instruction, Texas Department of Information Resources, Washington Department of Fish & Wildlife, California state procurement), county governments (Orange County California, Hillsborough County Florida, Jackson County Georgia), cities (Orlando, Tucson), transit and special-purpose authorities (Augusta University Campus Transit), and county departments (Auditor-Controller, Water Resources, Environmental Services). Orange County, California emerges as a repeat buyer across multiple categories: digital development services, call analytics licensing, IBM server maintenance, and Autodesk subscriptions.

Recent opportunities concentrate in California, Washington, Florida, Georgia, and Texas. Representative current solicitations include Orange County (California) County Executive Office's RFP for Digital Development Services across 13 service categories with a July 28, 2026 deadline; the City of Tucson's RFP for Refuse and Recycling Collection Fleet Route Management Optimization software with integration requirements for existing systems and a pre-bid meeting on August 15, 2023; Washington State Office of Superintendent of Public Instruction's RFP for a statewide Individualized Education Program Platform serving 150,000 students across 300+ school districts with a June 30, 2026 proposal deadline and contract start December 1, 2026; Washington Department of Fish & Wildlife's RFP for a Safety Data Management System and Human Resources Information System with a May 15, 2026 bid deadline; and Jackson County (Georgia) Board of Commissioners' ITB for Rubrik Backup System and Services with a March 9, 2026 sealed-bid deadline. Solicitation types include RFPs, RFQs, ITBs, and RFIs. Several opportunities reference state procurement preferences (Washington Small Business, Certified Veteran-Owned Business designations) and local preferences (Orange County Local Small Business, Disabled Veteran Business Enterprise certifications). Cooperative purchasing agreements appear in multiple solicitations, enabling extension to other government entities.