KeyTracer Support

The City of Orlando Procurement and Contracts Division, on behalf of Orange County, Florida, is issuing a sole source procurement (S26-0377) for KeyTracer Cabinet Extended Support Agreement services. This procurement seeks to procure extended support services for KeyTracer key management systems, which are proprietary licensed products manufactured and distributed exclusively by Real Time Networks, Inc. The deliverables include ongoing technical support, configuration, upgrades, training, and warranty services for KeyTracer cabinets that utilize RFID technology for secure key and asset control with audit logging capabilities. Additional integrated solutions within the scope include RTNHub software for unified management and real-time monitoring, a Key Exit System designed to prevent unauthorized removal of keys from facilities, and AssetTracer Smart Lockers for managing firearms, electronics, and other sensitive equipment. The solicitation was posted on April 1, 2026, with a response deadline of April 8, 2026, at 5:00 p.m. Eastern Time. The posting remains active for seven calendar days, during which any alternative suppliers who believe they are capable of providing equivalent products or services must submit product information, statements of qualifications, and relevant capabilities via email to Lindsey Hladik, Procurement Agent II, at lindsey.hladik@orlando.gov.

This procurement is designated as a sole source purchase, meaning Real Time Networks, Inc. has been identified as the exclusive source capable of providing these proprietary products and services. The solicitation does not specify any set-aside designations or restrictions based on business size or disadvantaged enterprise status. The Water Reclamation Enterprises Department is the issuing department, and this contract represents a continuation or extension of existing support services for KeyTracer Cabinet equipment currently in use by the City. Real Time Networks, Inc., as the incumbent vendor, asserts that it is the sole manufacturer, distributor, and authorized support provider for both the KeyTracer Key Management System and the AssetTracer Asset Management System, and that no other company can warranty, support, configure, upgrade, or provide training for these systems. The vendor cites previous sole-source purchases by the U.S. Marshal Services, WMATA, NASA, and various law enforcement agencies to substantiate the sole-source justification. The solicitation documents do not contain information regarding pricing, contract amounts, funding sources, award values, budget ranges, or renewal options.