Medical Administrative Support Services Type I and II 2018

The Defense Health Agency awarded a Master IDIQ for Medical Administrative Support Services Type I and II on May 24, 2018, with ordering closed as of July 24, 2023. This vehicle is no longer active for new orders, though task orders continue to be performed through various completion dates extending into 2028.

The vehicle procures non-clinical medical administrative and clerical labor categories including medical coding, medical records management, appointment services, beneficiary services representation, biomedical equipment support, medical logistics, and occupational health and safety technician services across 26 certified small business and unrestricted contractors. PSC codes cover medical support categories Q6, Q7, and Q8 (certified medical support, specialized/technical support, and clerical support, respectively). The originating solicitation contemplated a 60-month period of performance with firm fixed-price ordering provisions across multiple awards.

558 task orders have been awarded since May 2018, with combined potential value of $1.01 billion and $637.1 million obligated (63% of potential). Order velocity has remained relatively steady—51 to 65 orders annually over the past five years, though only 18 orders were placed in 2025 before ordering closed in July 2023, suggesting post-cutoff modifications and exercises. The most recent task order award was October 1, 2025.

Competition concentrates moderately among top primes. Destiny Management Services LLC, Anthony & Associates Inc., and Health Partner's Management Group Incorporated hold roughly 52% of combined potential value across 193 orders. The remaining 365 orders distribute across 23 other certified small businesses, indicating a reasonably fragmented vendor base.

Demand is heavily concentrated with the Defense Health Agency (255 orders, $761.5 million combined potential value, 75% of portfolio), with the remainder split across Air Force commands (Air Combat Command, Materiel Command, Air Mobility Command, and Air Education and Training Command combined represent roughly 227 orders). The set-aside mix is predominantly unrestricted (59% of orders) and Total Small Business (38%), with small shares of women-owned and service-disabled veteran-owned designations.

Task-order ceilings typically range from $150,000 to $1.3 million for single-position support roles, with multiyear, multi-FTE orders reaching $3 million to $14.9 million. Recent large awards include remote medical coding support at $12.9 million and Pacific Rim/Indo-Pacific network remote medical coders at $12.9 million ceiling.