Press Ganey Associates LLC

Press Ganey Associates LLC, a large for-profit healthcare analytics company headquartered in South Bend, Indiana, operates as a prime contractor (99% of recent awards) delivering patient experience measurement, survey administration, and nursing quality data services to federal healthcare agencies on a non-set-aside basis.

The vendor's federal footprint centers on the Department of Veterans Affairs and Indian Health Service across 29 customer agencies. The top five customers by combined potential value account for 55% of dollars: Veterans Integrated Service Network 7 leads with 22 awards worth $62.5 million, followed by VISN 23 at $13.4 million, VISN 6 at $7.6 million, VISN 12 at $7.6 million, and the VA centrally at $5.9 million. By award count, Indian Health Service ranks first with 54 awards but carries only $1.7 million in combined potential value—a concentration in small, routine orders. VISN 12 places second with 24 awards ($7.6 million), and VISN 7 third with 22 awards but anchoring the portfolio at $62.5 million. The divergence signals VISN 7 as the source of large delivery orders while IHS represents recurring, distributed transactional activity.

Press Ganey's primary vehicle is the GSA Multiple Award Schedule (MAS), which carries 181 task orders worth $114.2 million in combined potential value—65% of the portfolio. The vendor holds a $1 million Federal Supply Schedule contract under the MAS, effective through August 2030, issued by the Federal Acquisition Service on August 8, 2025. Recent MAS-based work includes a $290,160 delivery order from IHS (May 2026) for patient survey services at the Gallup Service Unit through May 2029; a $15.1 million delivery order from VISN 7 (June 2024) for patient satisfaction survey services in Decatur, Georgia through March 2025; and a $5.86 million delivery order from VISN 23 (October 2022) for patient satisfaction survey internet services through September 2025. The vendor also operates under agency-specific IDVs: a single-award BPA with VISN 12 for Madison VA Hospital patient satisfaction surveys (multiple call orders, $574.6 thousand ceiling through December 2023) and another single-award BPA with VISN 12 for Jesse Brown VA Medical Center surveys ($949.6 thousand ceiling through September 2024, extended through 2026).

Capability portfolio centers on administering standardized patient satisfaction instruments—Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS), Emergency Department and Ambulatory Surgery surveys—and providing access to the National Database of Nursing Quality Indicators (NDNQI), a proprietary nursing quality benchmarking platform. Services encompass survey design, distribution, mail and call-center administration, data collection, analysis, and strategic reporting to support VA and IHS quality assurance and accreditation. Representative contracts span purchasing individual NDNQI membership subscriptions (e.g., $67,471.72 to VISN 6 for 2024 NDNQI membership through December 2028, sole-source under FAR 13.106-1(b)(2)) through large survey administration and reporting engagements (e.g., a $1.495 million delivery order from VISN 22 in July 2024 for assessment operating and reporting services, now terminated for convenience). Work is performed at multiple federal healthcare sites and Press Ganey's South Bend headquarters.

Activity declined over the last five years: 23 awards in 2022, dropping to 16 in 2023, flat at 16 in 2024, declining to 11 in 2025, and 4 to date in 2026. Eleven awards with ultimate completion dates in the next twenty-four months carry $2.1 million in combined potential value, representing modest recompete exposure. The vendor holds a single sub award as a subcontractor to Hendall Inc. (November 2021) for Medicare Fee-for-Service CAHPS survey data collection and call-center support, with no named secondary subcontractors on its prime work.

Across SCI-reportable federal service contracts captured from FY2022 through FY2024, Press Ganey invoiced $4.9 million in combined SCI-derived federal revenue, with $306 thousand in FY2023 and $4.6 million in FY2024. FTE workforce on SCI contracts was minimal: 4.4 FTEs in FY2022, 0.2 FTEs in FY2023, and 4.0 FTEs in FY2024. Government-paid hourly rates on SCI-reportable prime contracts ran a median of $5,143.36/hr, with rates spanning from $1,523.62/hr at the 10th percentile to $8,763.10/hr at the 90th percentile. The vendor performs no meaningful subcontractor hours on SCI-reportable prime contracts (0% sub-hours share). These SCI figures capture service contracts above the $150,000 threshold and exclude goods, micro-purchases, and non-federal revenue, and thus represent only a partial view of the vendor's federal healthcare contracting activity—the portfolio documented here includes numerous smaller purchase orders and delivery orders below SCI reporting thresholds.