National implementation of the medicare fee-for-service cahps survey data collection and data file preparation
Ended Awarded Last action
- Contract number
- 75FCMC21F0087
- Awardee
-
Hendall Inc. UEI P83UA59FQ9V8
- Awarding agency
-
Centers for Medicare and Medicaid Services
Department of Health and Human Services
- Obligated
- $10,358,224
Award facts
- Contract value 100% obligated
- $10,358,223.74 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Rockville, MD 20850, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$51,420 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $2,398,482 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $2,492,217 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $2,771,250 | |
| Other Administrative Action | $0 | |
| Original award | $2,747,695 |
Show all 14
About this award
The Centers for Medicare and Medicaid Services issued a delivery order to Hendall Inc. on September 30, 2021, under the GSA Multiple Award Schedule for national implementation of the Medicare Fee-for-Service CAHPS survey data collection and data file preparation, with a $10.4 million ceiling and a total small business set-aside.
Place of performance is Rockville, MD. The order reached ultimate completion on September 29, 2025. Press Ganey Associates LLC performed as subcontractor, providing personnel and survey administration support including mail and call center infrastructure.
In FY2025, the order's labor footprint was 8.9 FTEs across 18,473 contractor hours. Government-paid blended hourly rate was $129.71/hr in FY2025, down from $150.10/hr in FY2023, reflecting a declining trend. Subcontractors performed 44% of contractor hours in FY2025. Invoiced revenue across the order's active period (FY2022–FY2025) declined from $2.7 million in FY2022 to $2.4 million in FY2025, with corresponding FTE workforce declining from 9.4 to 8.9 FTEs over the same span.
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| Press Ganey Associates LLC | $6,227,267 |
Quick answers
Who was awarded contract 75FCMC21F0087?
75FCMC21F0087 was awarded to Hendall Inc. by Centers for Medicare and Medicaid Services (Department of Health and Human Services) on September 30, 2021.
How much is contract 75FCMC21F0087 worth?
The government has obligated $10,358,224 on 75FCMC21F0087.
Is contract 75FCMC21F0087 an order under another contract?
Yes. 75FCMC21F0087 is a delivery order under 47QRAA19D001A, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 75FCMC21F0087 competed?
The extent of competition for 75FCMC21F0087 was full and open competition. The government received 3 offers. It was set aside: Total Small Business.
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