Hendall Inc.

Hendall Inc., a Rockville, Maryland-based for-profit Subchapter S corporation, operates as a prime contractor providing contact center management, health communications, materials development, and professional services to federal health agencies and civilian departments, competing full-and-open across multiple contract vehicles with selective use of partial small business set-asides. The vendor operates exclusively as a prime (100% of recent awards) across 18 distinct customer agencies with no subcontractor-primary footprint, though it engages 43 named subcontractors on roughly 31 percent of contractor hours across its SCI-reportable prime service contracts.

Hendall's customer concentration is heavily skewed toward HHS components, with the Substance Abuse and Mental Health Services Administration (SAMHSA) and the Centers for Medicare and Medicaid Services (CMS) anchoring the recurring work, but recent vehicle awards dramatically shift the dollar picture. SAMHSA accounts for 14 awards valued at $232.8 million combined potential value across contact center operations, evidence-based information product development, behavioral health systems administration, and quality logistics support. CMS holds 19 awards totaling $305.7 million potential value, centered on Medicare Part C and D plan monitoring and evaluation and BPCI Advanced program support. However, two recent multiple-award IDIQ vehicle awards to Hendall dwarf all other activity: the Department of the Navy Naval Sea Systems Command contract carries $72.55 billion combined potential value across 2 awards, and NASA's SEWP VI GWAC holds a $20 billion ceiling. These represent vehicle seats rather than obligated work; obligated dollars across all 141 awards total only $401.1 million (0% of the $95.43 billion combined potential value). The Navy vehicles reflect a recent strategic expansion beyond the vendor's historical HHS focus, with Hendall's only $500 initial delivery order on the Missile Defense Agency SHIELD IDIQ ($151 billion ceiling).

Hendall's concrete capability work concentrates on federal health program support. Representative named awards include a $52.4 million ACF ORR National Call Center and Sexual Abuse Hotline delivery order under the GSA Multiple Award Schedule (firm fixed-price, through September 2030), a $29.7 million SAMHSA Behavioral Health Services Information System (BHSIS) Bridge Contract (partial small business set-aside, March 2026–March 2027, with ICF Incorporated as subcontractor), a $20.5 million SAMHSA Contact Center operations order (cost-plus-award-fee, November 2022–May 2026, partial small business set-aside), and a $9.23 million CMS Medicare Part C and D monitoring and evaluation delivery order under MAS (time and materials, through August 2028, with American Institutes for Research as subcontractor). These represent the recurring service-contract work; the Navy and NASA vehicles appear to reflect a new posture toward IT product and systems engineering outside the vendor's demonstrated capability base.

Hendall holds seats on five primary parent vehicles anchoring recent task-order activity. The two Army Materiel Command IDIQs (W91ZLK15D0007 with 42 task orders totaling $3.5 million and W91ZLK12D0009 with 35 task orders totaling $2.1 million) dominate award count but carry minimal dollars—these are small, high-volume orders reflecting the top NAICS concentration: 60 awards under Administrative Management and General Management Consulting Services and 79 under Document Preparation Services (PSC: Support—Administrative: Word Processing/Typing). The GSA Multiple Award Schedule hosts 6 task orders valued at $129.6 million, anchored by the ACF call center work. SAMHSA 3 (the HHS single-award IDIQ for contact center and health communications) shows 5 task orders totaling $34.1 million. Hendall also holds a NASA SEWP VI GWAC (partial small business set-aside, awarded November 1, 2026, $20 billion ceiling through October 2036) and a GSA OASIS+ Unrestricted seat (no set-aside, awarded December 17, 2024, no specified ceiling through December 2029), reflecting new vehicle positions that diverge from historical award patterns.

A five-award recompete cliff in the next twenty-four months exposes $53.7 million in combined potential value—principally SAMHSA contact center and bridge-contract renewals due through mid-2027. Hendall's award frequency has moderated in recent years (4, 3, 3, 3, 5 awards in FY2022–FY2026) despite vehicle expansion, suggesting the vendor is consolidating onto fewer, larger orders rather than accumulating new task orders.

SCI-reported invoiced revenue on federal service contracts above the $150,000 threshold totaled $195.5 million across FY2022–FY2025 (FY2022: $40.2 million, FY2023: $52.1 million, FY2024: $54 million, FY2025: $49.2 million), delivered by 97.6–186 FTEs depending on fiscal year. On SCI-reportable prime contracts, government-paid hourly rates ran a median of $117.11/hr, with 10th percentile at $53.59/hr and 90th percentile at $149.17/hr, reflecting a blended workforce spanning customer-service and call-center staff, program managers, and senior analysts. Hendall's GSA Schedule labor portfolio spans 53 categories from Customer Service Representative I at $32.19/hr through Project Manager III at $209.97/hr, with no security-cleared positions offered. Across SCI-reportable prime contracts, subcontractors perform roughly 31 percent of contractor hours, with JBS International and Pacific Institute for Research and Evaluation recurring as named subs on SAMHSA orders, and American Institutes for Research and ICF Incorporated providing personnel and infrastructure support on CMS and HHS health programs work.

Network engineering, network administration, infrastructure support, management services