Hendall Inc.

Hendall Inc., a Rockville, Maryland-based for-profit subchapter S corporation, delivers contact center management, health communications, materials development, and professional services to federal health agencies as a prime contractor across multiple IDIQs, GSA Schedules, and single-award vehicles. The company competes predominantly full-and-open with selective use of partial small business set-asides on HHS contracts; it has not appeared as a subcontractor in recent federal awards and operates 100% as a prime.

Hendall's customer footprint is heavily weighted toward the Department of Health and Human Services. The top five customer agencies account for 100% of combined potential value, with the Navy Naval Sea Systems Command dominating the dollars on two awards ($72.55 billion combined potential value) largely through its SHIELD Indefinite Delivery Contract with the Missile Defense Agency (a $151 billion ceiling vehicle on which Hendall holds a position), while HHS agencies account for the preponderance of operational volume and executed dollars. The Centers for Medicare and Medicaid Services (19 awards, $305.8 million combined potential value) and the Substance Abuse and Mental Health Services Administration (14 awards, $222.6 million combined potential value) are the true anchor customers by active contracting pattern. The Administration for Children and Families rounds out the HHS core with two awards valued at $54.6 million. The Army Materiel Command Research Development and Engineering Command appears in the award count (79 awards) but carries only $13.2 million combined potential value—a sign of micro-orders or low-dollar administrative tasks rather than high-value delivery.

Hendall's primary vehicle positions include a single-award HHS IDC titled "Public Information and Communications Services III (PICS III)" with a $1 billion ceiling through December 2029, which serves as the container for most SAMHSA, CMS, NIH, and ACF delivery orders; the OASIS+ Unrestricted GSA multiple-award IDIQ (ceiling shown as a placeholder value, multiple-award, through December 2029); a single-award SAMHSA IDIQ "SAMHSA IDIQ AWARDED DOMAINS 2S, 4S" (partial small business, $1,000 ceiling, July 2027); and the aforementioned SHIELD vehicle. Across SCI-reportable GSA Schedule work, Hendall places delivery orders at the CMS Medicare Part C/D call center monitoring ($9.2 million, delivery order August 2023, extended through August 2028) and the Medicare CAHPS Survey administration ($10.4 million, total small business set-aside, September 2021, reaching completion September 2026). The company also sits on multiple Army and Air Force IDIQs (W91ZLK15D0007 with 42 task orders at $3.5 million combined value, and W91ZLK12D0009 with 35 task orders at $2.1 million combined value) that carry Administrative Management and Document Preparation Services work—lower-dollar transactional orders that inflate award count without corresponding revenue impact.

Recent representative work grounded in concrete deliverables includes a $29.7 million SAMHSA Behavioral Health Services Information System (BHSIS) Bridge Contract delivery order (March 2026, firm fixed-price, through March 2027) with ICF Incorporated as subcontractor, a $52.4 million Administration for Children and Families Office of Refugee Resettlement National Call Center and Sexual Abuse Hotline delivery order (September 2025, through September 2030) under the GSA Multiple Award Schedule, and a $7.42 million SAMHSA Evidence Based Resource Contract delivery order (September 2023, partial small business, through September 2027) under the SAMHSA 3 IDIQ with JBS International as subcontractor. On the HHS side, work spans contact center operations, behavioral health information system administration, materials development and editorial services, health communications and marketing, and evidence-based information product development. The SHIELD award ($500 initial delivery order, December 2025, placed of performance Huntsville, Alabama) represents Hendall's sole entry into defense and homeland-security system engineering—a structural anomaly in the portfolio that reflects the $151 billion vehicle ceiling rather than operational reality.

Activity measured in the raw award count masks the underlying revenue concentration. Across the last five fiscal years (2022–2026), Hendall received three to four awards annually, a flat trajectory. However, SCI-reportable invoiced revenue on federal service contracts grew from $40.2 million in FY2022 to $54 million in FY2024, with corresponding FTE workforce scaling from 97.6 to 124 FTEs. Government-paid hourly rates for SCI-reportable labor span a median of $114.84/hr with a 10th-to-90th-percentile range of $53.59/hr to $148.52/hr, reflecting a mix of customer-service and call-center delivery staff (low tier) alongside program managers, project managers, and senior analysts (high tier). On GSA Schedule labor, the company offers 53 active categories from Customer Service Representative I at $32.19/hr through Project Manager III at $209.97/hr, with most technical roles carrying bachelor's or master's degrees and no cleared-position offerings. Across SCI-reportable prime contracts, 29% of total contractor hours are performed by subcontractors, with 33 named subs in the portfolio—a pattern suggesting Hendall leans moderately on specialty and surge capacity providers (Pacific Institute for Research and Evaluation, JBS International, ICF Incorporated, and JBS International recur) rather than building full internal teams for every engagement.

Eight awards with ultimate completion dates in the next twenty-four months carry combined potential value of $69.4 million and face recompete risk, including the CAHPS Survey delivery order (September 2026), the BHSIS Bridge Contract (March 2027), multiple SAMHSA task orders (September 2027 and earlier), and the ACF ORR National Call Center work (September 2030, outside the window but a major revenue anchor). Hendall's federal footprint is structurally dependent on HHS renewal and recompete success; the Navy SHIELD award, while large in ceiling, has generated minimal executed dollars and does not reflect operational revenue concentration.

Network engineering, network administration, infrastructure support, management services