Voicecast Systems Inc.

Voicecast Systems Inc., doing business as Intouch Connections, is a small business telecommunications company based in Chicago, Illinois, that provides hosted autodialer services and customizable communication platforms to the Federal Emergency Management Agency as a prime contractor under a single-award $2 million Blanket Purchase Agreement and a GSA Multiple Award Schedule contract, both carrying no set-aside designation.

Voicecast Systems operates exclusively as a prime contractor (100% of recent awards) in the federal space, with all work concentrated on FEMA emergency response and disaster recovery communications. The company specializes in hosted autodialer services, SMS, MMS, voice, and email notification systems configured for campaign messaging, incomplete registration follow-up, Transportation Security Administration activation outreach, and disaster recovery coordination. Representative work includes a $264,132 BPA call for hosted autodialer services supporting the DR4829SC Register for Helene campaign (October 16, 2024), a $186,264.28 call for DR4787TX TSA activation and incomplete registration campaigns (July 22, 2024), and a $139,946.93 call for DR4828FL incomplete registration messaging (November 25, 2024). A $500,000 GSA Federal Supply Schedule contract awarded September 29, 2021, through September 28, 2026, covers subscription-based SMS/text messaging platforms, automated phone calling, and outbound call surveys with tiered monthly call and text volume pricing.

Customer concentration is extreme: FEMA represents 98% of awards (60 of 61 awards, $3.6 million combined potential value) and GSA Federal Acquisition Service accounts for the remaining award. The $2 million FEMA BPA, awarded June 1, 2023, and valid through May 31, 2028, anchors the footprint; since inception, FEMA has issued 60 calls ranging from $189 to $264,132, with most recent calls extending through May 2025 under modifications adding two to three months to original periods of performance. All calls are firm fixed-price orders with no set-aside designation.

Activity accelerated sharply: one award in 2021, five in 2023, then 47 in 2024, followed by seven in 2025 and one in 2026. The vendor has obligated $1.6 million against $4.1 million combined potential value (39% obligated), indicating substantial optionality remaining within the two parent vehicles. Only two awards face ultimate completion within the next twenty-four months, combining approximately $10,000 in potential value — minimal recompete exposure. All work is performed in Chicago, Illinois and Oak Park, Illinois.

Voicecast Systems holds no subcontract relationships in the federal footprint and does not subcontract to other primes; the vendor operates as a direct service provider under its two vehicles. The company's federal footprint is narrowly specialized: 60 of 61 awards fall under PSC Code (IT and Telecom - Business Application/Application Development Software as a Service), with one award under PSC (IT and Telecom - Network as a Service).

InTouch Connections delivers automated notifications and surveys to help you establish better relationships with your customers, lower costs and improve your bottom line.

Our flexible automated notification system tailors calls, SMS texts and emails into any configuration required. Instantly reach thousands of customers with personalized mass messages and emergency notifications.