Voice Platform Replacement and Support/Maintenance Agreement

Green County, Wisconsin, is seeking a comprehensive voice platform replacement through a Request for Proposals (RFP) issued on May 6, 2022. The county aims to consolidate two disparate voice phone systems—an on-premises solution at Pleasant View Nursing Home and a hosted platform for the remaining county operations—into a unified communication platform. The proposed system must support 366 direct dial lines, 292 unique voicemail boxes with voice-to-email capabilities, mobility functionality for cell phone integration, a minimum of 19 hunt groups, 13 auto attendants, and 350 physical and virtual phone capabilities. Key requirements include detailed call reporting and monitoring, overhead paging integration, and centralized management allowing IT administrators to perform system modifications without vendor assistance. Critical procurement dates include written clarification questions due by May 27, 2022, at 5:00 PM CST, and proposals due by June 3, 2022, at 12:00 PM CST. Submitter presentations were scheduled between June 20-24, 2022, with an anticipated contract award by July 30, 2022, subject to County Board of Supervisors approval.

The RFP does not specify any set-aside designations or restrictions on responding organizations. Vendor qualifications must include demonstrated previous support and expertise with voice platform systems, 24/7/365 general support availability, and proven implementation experience with voice platform technology. The contract structure includes an initial three-year licensing period with optional one-year renewals and a one-year support and maintenance contract with potential annual extensions. Bidders were required to submit pricing across three cost categories: licensing costs, support and maintenance costs, and implementation/conversion costs. Proposals were to remain open for acceptance for 90 days following the RFP closing date. While specific budget ranges were not disclosed in the document, the comprehensive system requirements and multi-year contract structure suggest a substantial investment in modernizing the county's communication infrastructure. The RFP form required standard company information including name, address, and authorized signatures from company representatives.