NIGP 88380: Telephone Switching (Pbx) Systems

NIGP 88380 Telephone Switching (PBX) Systems is an Item code covering the procurement of private branch exchange hardware, software, maintenance, and associated professional services by state and local government agencies. State and local buyers under this code purchase PBX equipment and platforms—such as Avaya Communication Manager systems, ECAD messaging platforms, and MultiVantage Group equipment—along with data networking solutions, collaboration products, engineering support, on-site installation, project management, and tiered maintenance coverage ranging from business-hour to 24/7 response options. Issuing bodies include state technology procurement offices coordinating statewide contracts, state agencies (such as departments of social and health services and corrections), counties, and other state entities seeking to standardize PBX infrastructure across distributed regional sites.

Washington State Technology Solutions posted RFQ 26RFQQ004 on July 16, 2026, with quotations due August 6, 2026, to establish a four-year statewide contract for Avaya hardware, software, maintenance, and services covering the Department of Social and Health Services, Department of Corrections, and five counties (Franklin, Grant, Grays Harbor, Chelan, and Yakima). The procurement spans 14 regional sites statewide and structures maintenance pricing with monthly per-license rates of $30.00 for supervisor and agent licenses under both prime business-hour (7:00 AM to 6:00 PM, Monday-Friday) and 24/7 coverage options, with estimated total five-year maintenance cost prior to discounts of $1.303 million and estimated equipment purchases ranging from $10,000 to $200,000 per category. Evaluation emphasizes discount competitiveness, pricing compliance across product categories, and service delivery capability at identified regional locations.