NIGP 88380: Telephone Switching (Pbx) Systems

NIGP 88380 Telephone Switching (PBX) Systems, an Item code, encompasses hardware, software, maintenance, and professional services for PBX and unified communications infrastructure that state and local governments deploy across multiple sites and agency networks. State and local buyers under this code procure Avaya Communication Manager systems, ECAD messaging platforms, MultiVantage Group equipment, data networking solutions, and collaboration products, bundled with engineering support, on-site installation, project management, and tiered maintenance coverage (prime business hours and 24/7 options). Issuing bodies span state technology procurement offices, state agencies (departments of social and health services, corrections, and comparable), and purchasing cooperatives that serve school districts and regional education service centers. Washington State Technology Solutions and Region 7 Purchasing Cooperative appear as recent repeat buyers establishing statewide and multi-district contracts.

Washington and Texas show recent solicitation activity under the code. Washington State Technology Solutions issued RFQQ 26-RFQQ-004 on July 16, 2026, to establish a four-year equipment and five-year maintenance statewide contract for Avaya products and services with quotations due August 6, 2026; the contract spans five counties (Franklin, Grant, Grays Harbor, Chelan, and Yakima) and multiple state agencies, with estimated five-year maintenance costs of $1.303 million and equipment purchases ranging from $10,000 to $200,000 per category. Region 7 Purchasing Cooperative, serving Texas school districts, issued an RFP (NET2223) for a catalog discount bid on network systems and supplies with estimated annual expenditures of $6.437 million and a one-year contract term from August 2022 through August 2023. Evaluation criteria across both opportunities emphasize pricing competitiveness, discount structures, service delivery capability, compliance with terms, and vendor capacity to meet response-time and geographic service requirements across distributed regional sites.