UHV Help Desk Ticketing Software
Awarded State & local contract opportunity Posted
- Solicitation number
- 765-24-0018
- State
- Texas
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
- UNSPSC codes
- 43201552 Hardware or telephony adapters
- 43221517 Telephony equipment service observing units
- 43221518 Telephony equipment toll restrictors
- 81162001 Call center software as a service
- 81162306 Help desk process as a service
- 81112200 Software maintenance and support
- 71131022 Production system optimization service
- 80161604 Information technology IT management services
- 81111802 Mainframe administration services
- 81111811 Technical support or help desk services
Show all 32
- 81112201 Maintenance or support fees
- 81112203 Firmware patching or upgrade service
- 81112204 Operating system software maintenance
- 81112205 Database management system software maintenance
- 81112206 Information retrieval or search software maintenance
- 81112207 Video conferencing software maintenance
- 81112208 Security and protection software maintenance
- 81112209 Development software maintenance
- 81112210 System management software maintenance
- 81112211 Enterprise resource planning software maintenance
- 81112212 Customer relationship management software maintenance
- 81112213 Accounting software maintenance
- 81112214 Content authoring and editing software maintenance
- 81112215 Content management software maintenance
- 81112216 Educational or reference software maintenance
- 81112217 Industry specific software maintenance
- 81112218 Network application software maintenance
- 81112219 Computer game or entertainment software maintenance
- 81112220 Server software maintenance
- 81112221 Point of sale software maintenance service
- 81112222 Facility operation and maintenance management software maintenance
- 81161501 Software application administration service
Opportunity details come from txsmartbuy.com. Updated .
About this opportunity
The University of Houston-Victoria (UHV) is seeking proposals for a help desk ticketing software system through a Request for Proposal (RFP) process. The software must allow for easy creation and management of requests, as well as provide reporting tools and a knowledge base to improve quality and operational efficiency. Key requirements include support for 30 full-time and 30 part-time IT employees, integration with Microsoft Azure AD, and mobile/smart device functionality. Proposals are due by March 18, 2024, at 2:00 PM CT, and a contract award is anticipated on June 10, 2024. Pricing is requested for one, three, and five-year terms, with the option to extend up to five years.
This contract opportunity has a 20% Historically Underutilized Business (HUB) Subcontracting Goal, and the submission of a HUB Subcontracting Plan is a mandatory component of the response. The procurement documents do not specify any incumbent vendors or current contractors, nor do they detail any existing infrastructure or technology that requires integration. The pricing terms, budget ranges, and funding requirements are also not provided in the available documents.
Opportunity text
University of Houston-Victoria Information Technology is seeking proposals for a help desk ticketing software system. The software will need to allow for easy creation and management of requests, as well as reporting tools and a knowledge base to improve quality and operational efficiency.
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