Ticketing Solution UWM Peck School of the Arts

The University of Wisconsin-Milwaukee's Peck School of the Arts is procuring a cloud-based Software-as-a-Service (SaaS) ticketing solution for its five theater venues with a combined 2,083 seats, processing approximately 25,000 tickets annually across various ticket types including general admission, senior, faculty/staff, student, and complimentary tickets. The RFP seeks a comprehensive web-based platform with mobile application capabilities that can handle ticket sales through multiple channels (64.65% in-person, 9.35% phone, 26% online), support up to 25 concurrent users, and migrate approximately five years of historical transaction data. Vendors must provide a solution that meets stringent information security requirements, PCI DSS 3.2 compliance, ADA accessibility standards, and comprehensive system functionality including patron profile management, customizable reporting, and point-of-sale capabilities. The RFP evaluation will score proposals across four key areas: 500 points for quality responses, 300 points for cost, 100 points for terms and conditions acceptance, and 100 points for references. The solicitation timeline includes a vendor questions deadline of June 5, 2017, with answers posted by June 9, 2017, and proposal submissions due by June 15, 2017 at 11:59 PM CDT.

The procurement allows Certified Minority Business Enterprises (MBEs) to receive up to a five percent preference weighting on their scores under Wisconsin Statutes 16.75(3m). The contract will be awarded for a period not exceeding five years, with potential annual renewals, and covers both solution purchase and ongoing maintenance, hosting, and data storage fees. While no specific incumbent vendor is mentioned, the university currently processes payments through US Bank as the gateway and an existing ticketing service provider. Vendors must disclose any additional credit card transaction charges and provide information about higher education discounts. The university reserves the right to conduct oral presentations or demonstrations for top-scoring proposers and potentially request Best and Final Offers (BAFO). Though no explicit budget range is provided, the RFP indicates the solution should accommodate approximately 25,000 ticket transactions and 500 merchandise items annually, suggesting a scalable solution for a mid-sized performing arts venue with multiple event spaces.