Third Party Warmline Service

The State of Nebraska, specifically the Department of Health and Human Services (DHHS), is seeking a qualified vendor to provide a statewide Third Party Warmline Service through a Request for Proposal (RFP) number 123190 O3. The primary objective is to establish a centralized, 24/7 intake and referral support system that connects families with local community resources, with the ultimate goal of preventing unnecessary child welfare interventions. Vendors must demonstrate a minimum of five years of experience managing community-based prevention support services, have at least three client groups, and possess experience handling intake and support for approximately 5,000 families annually. The contract will be implemented in four distinct phases: Discovery, Development and Community Engagement, Pilot Program, and Full-Scale Launch, with a total implementation timeline of 12 months from contract execution. The RFP requires the call center to be physically located and staffed within Nebraska, and vendors must meet rigorous technical requirements including cloud-based hosting, data encryption, accessibility compliance, and adherence to federal and state regulations such as HIPAA, HITECH, Section 508, and NIST standards. Proposals are due by October 21, 2025, at 2:00 p.m. Central Time, with evaluation criteria focusing on technical capabilities, compliance, and overall solution approach.

The RFP does not explicitly mention specific set-aside designations or restrictions for disadvantaged enterprises. The solicitation appears open to qualified vendors who can meet the extensive technical and operational requirements. While no incumbent vendor is identified in the available documentation, the contract stipulates a three-year initial term with potential renewals contingent on performance and mutual agreement. The cost proposal is structured across four parts, with Parts I and II being the primary focus for evaluation, covering project phase costs and initial operating expenses. The pricing framework allows for detailed cost breakdowns across discovery, development, pilot, and full-scale launch phases, with each phase representing between 20% and 40% of the total Part I cost. Although specific budget ranges are not explicitly stated, the comprehensive technical requirements and multi-phase implementation suggest a substantial investment in developing a robust statewide family support system. Vendors are required to provide precise pricing, with the understanding that unit prices will take precedence in case of calculation discrepancies.